{"data":{"id":157521,"slug":"kundtjanstmedarbetare-till-svea-bank","type":"job","title":"Customer Service Representative at Svea Bank","description":"Welcome to work with us at Svea Inkasso, which is part of Svea Bank! A vibrant workplace with lots of energy where work is characterized by a \"team spirit\" and we all work together to create the best customer experience. In this role, you'll meet new questions and challenges every day, which means you're constantly developing. If you're a service-oriented person who wants your workday to include counseling, a fast pace, and lots of dynamism, this is the perfect workplace for you.\n\nAbout the Role\nAs a Customer Service Representative, you'll be part of a wonderful team that daily answers a large number of phone calls from Svea Bank's customers, debtors, and authorities. The phone will be your primary work tool, and you'll handle many incoming calls of different types. You'll answer questions about debt collection, invoicing, and parking matters. With us, you get to work in a dynamic environment alongside engaged colleagues who are quick to laugh, support, and encourage each other. The position is full-time, office hours, and weekdays.\n\nWe're located in bright offices at Mall of Scandinavia in Solna near public transportation options including commuter trains, light rail, buses, and the subway. Mall of Scandinavia has many shops and restaurants, and we have our own gym adjacent to the office that you can visit during lunch or before\/after work.\n\nWho Are We Looking For?\nWe're looking for you who are passionate about customer-focused work and have a genuine interest in service. It's important that you quickly understand the customer and that you have strong communication skills in both speech and writing in Swedish and English\u2014additional languages are a plus. Beyond this, we'd like to see that you:\n\n\u2022 Are open to change and bring a positive attitude\n\n\u2022 Have good computer skills and the ability to learn new systems relatively quickly\n\n\u2022 Are interested in and want to learn more about financial solutions\n\n\u2022 Are unpretentious and roll up your sleeves when and where needed\n\n\u2022 Actively work to develop your skills and share your knowledge with others\n\n\u2022 Take responsibility for your work and find it easy to collaborate with others\n\nYou enjoy working at a fast pace with many contacts, as you'll daily answer and handle a large number of phone calls and emails. It's an advantage if you have previous experience in customer service, but other work experience and the right attitude are also good prerequisites for taking on this role.\n\nAbout Svea\nSvea is a financial services group with over 2,000 employees in several European countries. With forty years of experience, we create smart administrative and financial solutions for both individuals and businesses. Svea's vision is to be a leading financial player in Europe. At Svea, there's an entrepreneurial spirit and we have a family-oriented corporate culture. Community is important to us, and we work for diversity and ensure everyone feels included and has the opportunity to make an impact. We're located in new, fresh offices in Arenastaden, Solna.\n\nApplication\nWe do not accept applications via email. If you have questions about the position, feel free to contact recruiter Fredrika Engelin at fredrika.engelin@svea.com. Selection and interviews are ongoing, so submit your application today!","language":"sv","is_translated":true,"title_original":"Kundtj\u00e4nstmedarbetare till Svea Bank","description_original":"V\u00e4lkommen att arbeta med oss p\u00e5 Svea Inkasso, som \u00e4r en del av Svea Bank! En h\u00e4rlig arbetsplats med mycket energi d\u00e4r arbetet genomsyras av en \"vi-k\u00e4nsla\" och vi alla jobbar tillsammans f\u00f6r att skapa den b\u00e4sta kundupplevelsen. I rollen m\u00f6ts du av nya fr\u00e5gor och utmaningar varje dag vilket g\u00f6r att du hela tiden utvecklas. Om du \u00e4r en serviceinriktad person som vill att din arbetsdag ska inneh\u00e5lla r\u00e5dgivning, ett h\u00f6gt tempo och mycket dynamik s\u00e5 \u00e4r detta en perfekt arbetsplats f\u00f6r dig.\nOm rollen I rollen som Kundtj\u00e4nstmedarbetare blir du del av ett h\u00e4rligt team som dagligen besvarar ett stort antal telefonsamtal fr\u00e5n Svea Banks kunder, g\u00e4lden\u00e4rer och myndigheter. Du kommer att ha telefonen som ditt fr\u00e4msta arbetsverktyg och hantera m\u00e5nga inkommande samtal av olika karakt\u00e4r. Du kommer bland annat att besvara fr\u00e5gor kring inkasso, faktura- samt parkerings\u00e4renden. Hos oss f\u00e5r du arbeta i en h\u00e4ndelserik milj\u00f6 tillsammans med engagerade kollegor som har n\u00e4ra till skratt, st\u00f6ttar och uppmuntrar varandra. Tj\u00e4nstens omfattning \u00e4r heltid, kontorstid och p\u00e5 vardagar.\nVi sitter i ljusa lokaler bel\u00e4gna vid Mall of Scandinavia i Solna n\u00e4ra kommunikationer som pendelt\u00e5g, tv\u00e4rbana, bussar och T-bana. I Mall of Scandinavia finns m\u00e5nga aff\u00e4rer och restauranger, och vi har ett eget gym i anslutning till kontoret som du hinner att bes\u00f6ka p\u00e5 lunchen, eller f\u00f6re\/efter jobbet.\nVem s\u00f6ker vi? Vi s\u00f6ker dig som brinner f\u00f6r att arbeta med kunden i fokus och som har ett genuint intresse f\u00f6r service. Det \u00e4r viktigt att du snabbt f\u00f6rst\u00e5r kunden och att du har starka kommunikativa egenskaper i b\u00e5de tal och skrift p\u00e5 svenska och engelska, ytterligare spr\u00e5k \u00e4r meriterande. Ut\u00f6ver detta ser vi g\u00e4rna att du:\n\n\u00c4r \u00f6ppen f\u00f6r f\u00f6r\u00e4ndringar och bidrar med en positiv attityd\n\n\nHar god datorvana och f\u00f6rm\u00e5ga att l\u00e4ra dig nya system relativt snabbt\n\n\n\u00c4r intresserad av och vill l\u00e4ra dig mer om finansiella l\u00f6sningar\n\n\n\u00c4r prestigel\u00f6s och kavlar upp armarna n\u00e4r och d\u00e4r det beh\u00f6vs\n\n\nArbetar aktivt med att utveckla dina kompetenser och delar med dig av dina kunskaper\n\n\nTar ansvar f\u00f6r ditt arbete och har l\u00e4tt f\u00f6r att samarbeta med andra\n\n\nDu tycker om att arbeta i ett h\u00f6gt tempo med m\u00e5nga kontakter, d\u00e5 du dagligen kommer att besvara och hantera ett stort antal telefonsamtal och mejl. Det \u00e4r en f\u00f6rdel om du har tidigare erfarenhet av kundtj\u00e4nst eller kundservice, men \u00e4ven annan arbetslivserfarenhet och r\u00e4tt inst\u00e4llning \u00e4r en bra f\u00f6ruts\u00e4ttning f\u00f6r att ta dig an denna roll.\nOm Svea Svea \u00e4r en koncern med finansiell verksamhet med \u00f6ver 2000 anst\u00e4llda i ett flertal europeiska l\u00e4nder. Med fyrtio \u00e5rs erfarenhet skapar vi smarta administrativa och finansiella l\u00f6sningar f\u00f6r b\u00e5de privatpersoner och f\u00f6retag. Sveas vision \u00e4r att vara en ledande finansiell akt\u00f6r i Europa. P\u00e5 Svea r\u00e5der en entrepren\u00f6rsanda och vi har en familj\u00e4r f\u00f6retagskultur. Gemenskap \u00e4r viktigt f\u00f6r oss och vi jobbar f\u00f6r m\u00e5ngfald och att alla ska k\u00e4nna delaktighet och ha m\u00f6jlighet att kunna p\u00e5verka. Vi sitter i nya fr\u00e4scha lokaler i Arenastaden, Solna.\nAns\u00f6kan Vi tar inte emot ans\u00f6kningar via mail. Om du har fr\u00e5gor om tj\u00e4nsten g\u00e5r det bra att kontakta rekryterare Fredrika Engelin p\u00e5 fredrika.engelin@svea.com. Urval och intervjuer sker l\u00f6pande, s\u00e5 skicka din ans\u00f6kan redan idag!","price":null,"currency":"SEK","status":"active","noindex":false,"location":{"address":"Evenemangsgatan 31 A ","full_address":null,"city":"Solna","country":"SE","latitude":59.370576852298,"longitude":17.999560360413},"metadata":{"region":"Stockholms l\u00e4n","duration":"Tills vidare","employer":"Svea Bank AB","postcode":"16979","positions":1,"profession":"Kundtj\u00e4nstmedarbetare","salary_type":"Fast m\u00e5nads- vecko- eller timl\u00f6n","employer_url":"https:\/\/career.svea.com","scope_of_work":"100\u2013100 %","working_hours":"Heltid","employment_type":"Vanlig anst\u00e4llning","occupation_field":"Administration, ekonomi, juridik","employer_workplace":"Svea  ","experience_required":true},"user_id":null,"is_sponsored":false,"views_count":0,"ai_views_count":4,"ai_vendor_counts":{"openai":2,"anthropic":2},"visibility":"public","submission_source":null,"submission_ai_name":null,"has_owner_email":true,"can_contact_owner":true,"phone":null,"owner_email":"fredrika.engelin@svea.com","images":[],"published_at":"2026-08-17T09:07:58+00:00","expires_at":"2027-02-13T23:59:59+00:00","created_at":"2026-08-18T03:44:54+00:00","updated_at":"2026-08-19T02:45:15+00:00"}}