{"data":{"id":162747,"slug":"kundtjanstmedarbetare-vikariat","type":"job","title":"Customer Service Representative, Temporary Position","description":"About the Company\nUnilin, with brands such as Pergo and Quick-Step, is one of the world's leading flooring companies. Nearly 50 years ago, Pergo invented laminate flooring, and today Unilin provides everything from new laminate products and vinyl flooring to natural and beautiful hardwood floors. Unilin's Nordic headquarters is located in Malm\u00f6, where they have departments for finance, marketing, shipping, and customer service. Learn more at: www.pergogolv.se\n\nAbout the Role\nIn your role as a customer service representative, you will work alongside your colleagues to be the face of the company and deliver first-class service to Unilin's customers, primarily in the Swedish and Norwegian markets. In a company where development and innovative thinking are constantly present, you will have the opportunity to grow with both the company and the role. Using phone and email as your primary tools, you will act as an advisor to customers and, with solid product knowledge, help them choose products and answer questions about pricing, deliveries, and returns. The position is administrative in nature, where you will receive orders via email, which you will register in the SAP business system. The role involves close collaboration with your customer service team colleagues as well as with other internal departments such as sales, marketing, and shipping to ensure a quality and positive experience for customers. Additionally, you will continuously follow up with customers regarding purchases, deliveries, and returns. The role specifically includes:\n- Handling incoming customer inquiries via phone and email\n- Administrative work such as order entry in SAP\n- Continuous and close collaboration with internal functions and departments\n\nAbout You\nWe are looking for someone who approaches their work with great curiosity. You have an innate drive to develop and learn, and are not afraid to try different approaches to find solutions. Because of your drive, you do not fear change but see it as an opportunity to contribute ideas and suggestions. You thrive in close collaboration with other people, and you enjoy listening to and learning from your colleagues. You understand the importance of being the face of the company you represent, and are therefore happy to go the extra mile to ensure customer satisfaction. You have a distinctly structured work approach, with the ability to independently plan and organize your work.\n\nAdditionally, the following are important for this position:\n- Completed upper secondary education\n- Fluent in Swedish and English, as well as either Danish or Norwegian\n- Previous experience working with customers and service. Previous customer service experience is strongly desired\n- Previous experience working in a business system. Experience with SAP is strongly desired\n- Previous experience with case management systems. Experience with Freshdesk is strongly desired\n\nWe Offer:\n- The opportunity to work in a pleasant and goal-oriented team\n- Fresh office facilities with good commuting options\n- A culture characterized by customer focus, engagement, and community\n- Wellness allowance\n- Reduced working hours through lifetime work balance\n- Meal benefits (Riksuponger)\n\nOther Information\nStart: October\nLocation: Malm\u00f6, Hyllie\nScope: Full-time\nWorking hours: Monday-Friday, 8:00-16:30\nSalary: By agreement\nThis position is a temporary assignment as one of our colleagues will be on parental leave. Start October 1st and it is planned to run through December 31, 2027.\nApply by sending your CV and cover letter to recruitment.nordic@unilin.com.\nWe recommend that you submit your application as soon as possible as we conduct continuous selection.\nIf you have questions about the position, please email the responsible recruiter Anna Ekstr\u00f6m at anna.ekstrom@unilin.com.\nWe look forward to your application!","language":"sv","is_translated":true,"title_original":"Kundtj\u00e4nstmedarbetare vikariat","description_original":"Om f\u00f6retaget\nUnilin, med varum\u00e4rken s\u00e5 som Pergo och Quick-Step i ryggen, \u00e4r ett av v\u00e4rldens marknadsledande golvf\u00f6retag. Det \u00e4r n\u00e4stan 50 \u00e5r sedan Pergo uppfann laminatgolvet, d\u00e4r Unilin idag tillhandah\u00e5ller allt fr\u00e5n nya laminatprodukter och vinylgolv, till naturliga och vackra tr\u00e4golv. Unilin har sitt nordiska huvudkontor placerat i Malm\u00f6, var de har avdelningar f\u00f6r finans, marknad, shipping och kundservice. L\u00e4s g\u00e4rna mer h\u00e4r: www.pergogolv.se\nOm rollen\nI rollen som kundtj\u00e4nstmedarbetare kommer du tillsammans med dina kollegor vara ansiktet ut\u00e5t och leverera f\u00f6rstklassig service till Unilins kunder p\u00e5 framf\u00f6rallt den svenska och norska marknaden. I ett f\u00f6retag d\u00e4r utveckling och nyt\u00e4nkande \u00e4r st\u00e4ndigt n\u00e4rvarande kommer du ges m\u00f6jlighet att v\u00e4xa tillsammans med b\u00e5de f\u00f6retaget och tj\u00e4nsten. Med telefon och mail som fr\u00e4msta arbetsredskap kommer du agera r\u00e5dgivande mot kund, och med gedigen produktk\u00e4nnedom vara behj\u00e4lplig i val av produkt, samt besvara fr\u00e5gor kring priser, leveranser och returer. Tj\u00e4nsten \u00e4r av administrativ karakt\u00e4r, d\u00e4r du \u00f6ver mail kommer ta emot ordrar vilka du registrerar i aff\u00e4rssystemet SAP. Tj\u00e4nsten innefattar ett n\u00e4ra samarbete med dina kollegor i kundtj\u00e4nstteamet s\u00e5v\u00e4l som med andra avdelningar internt s\u00e5 som s\u00e4lj, marknad och skeppning f\u00f6r att s\u00e4kerst\u00e4lla en kvalitativ och positiv upplevelse f\u00f6r kund. D\u00e4rut\u00f6ver kommer du arbeta l\u00f6pande med kunduppf\u00f6ljningar avseende k\u00f6p, leverans och retur. Mer ing\u00e5ende inneb\u00e4r tj\u00e4nsten:\n- Hantera inkommande kundf\u00f6rfr\u00e5gningar \u00f6ver telefon och e-post\n- Administrativt arbete s\u00e5 som orderl\u00e4ggning i SAP\n- Kontinuerligt och n\u00e4ra samarbete med interna funktioner och avdelningar\nOm dig\nVi s\u00f6ker dig som med ett stort m\u00e5tt av nyfikenhet tar dig an ditt arbete. Du har en inneboende drivkraft av att utvecklas och l\u00e4ra dig, och \u00e4r inte r\u00e4dd f\u00f6r att prova dig fram f\u00f6r att komma fram till en l\u00f6sning. Till f\u00f6ljd av din drivkraft r\u00e4ds du inte f\u00f6r\u00e4ndringar, utan ser det som en m\u00f6jlighet att sj\u00e4lv f\u00e5 komma med id\u00e9er och f\u00f6rslag. I n\u00e4ra samarbete med andra personer trivs du som b\u00e4st, d\u00e4r du g\u00e4rna lyssnar in till-, och l\u00e4r dig av dina kollegor. Du f\u00f6rst\u00e5r vikten av att vara ansiktet ut\u00e5t f\u00f6r f\u00f6retaget du representerar, och ger d\u00e4rf\u00f6r g\u00e4rna det lilla extra f\u00f6r att kunden ska bli n\u00f6jd. Du har ett utpr\u00e4glat strukturerat arbetss\u00e4tt, d\u00e4r du har en f\u00f6rm\u00e5ga att sj\u00e4lvst\u00e4ndigt planera och organisera ditt arbete.\nD\u00e4rut\u00f6ver \u00e4r det f\u00f6r tj\u00e4nsten viktigt med:\n- Avslutad gymnasial utbildning\n- Flytande i svenska och engelska samt antingen danska eller norska\n- Tidigare erfarenhet av att arbeta med kunder och service. Tidigare erfarenhet av kundtj\u00e4nst \u00e4r starkt meriterande\n- Tidigare erfarenhet av att arbeta i ett aff\u00e4rssystem. Erfarenhet av att arbeta i SAP \u00e4r starkt meriterande\n- Tidigare erfarenhet av \u00e4rendehanteringssystem. Erfarenhet av att arbeta i Freshdesk \u00e4r starkt meriterande\nVi erbjuder:\n\u00b7       M\u00f6jligheten att arbeta i ett trevlig och m\u00e5linriktat g\u00e4ng\n\u00b7       Fr\u00e4scha kontorslokaler med bra pendlingsm\u00f6jligheter\n\u00b7       En kultur som pr\u00e4glas av kundfokus, engagemang och gemenskap\n\u00b7       Friskv\u00e5rdsbidrag\n\u00b7       Arbetstidsf\u00f6rkortning i form av livsarbetstid\n\u00b7       Lunchf\u00f6rm\u00e5n (Riksuponger)\n\u00d6vrig information\nStart: Oktober\nPlats: Malm\u00f6, Hyllie\nOmfattning: Heltid\nArbetstider: m\u00e5n-fre, 8.00-16.30\nL\u00f6n: Enligt \u00f6verenskommelse\nAnst\u00e4llningen \u00e4r ett vikariat d\u00e5 en av v\u00e5ra kollegor ska g\u00e5 p\u00e5 f\u00f6r\u00e4ldraledighet. Start 1 oktober och det planeras att p\u00e5g\u00e5 tom 31 december 2027.\nAns\u00f6k genom att skicka ditt CV och personliga brev till recruitment.nordic@unilin.com.\nVi rekommenderar att du skickar in din ans\u00f6kan omg\u00e5ende d\u00e5 vi g\u00f6r ett l\u00f6pande urval.\n\ufeffOm du har fr\u00e5gor om tj\u00e4nsten ber vi dig att maila ansvarig rekryterare Anna Ekstr\u00f6m p\u00e5 anna.ekstrom@unilin.com. \nV\u00e4lkommen med din ans\u00f6kan!","price":null,"currency":"SEK","status":"active","noindex":true,"location":{"address":"Hyllie Boulevard 10 A","full_address":null,"city":"Malm\u00f6","country":"SE","latitude":55.5670050868,"longitude":12.97590853017},"metadata":{"region":"Sk\u00e5ne l\u00e4n","duration":"12 m\u00e5nader - upp till 2 \u00e5r","employer":"Unilin Nordic AB","postcode":"21532","positions":1,"profession":"Kundtj\u00e4nstmedarbetare","salary_type":"Fast m\u00e5nads- vecko- eller timl\u00f6n","scope_of_work":"100\u2013100 %","working_hours":"Heltid","employment_type":"temporary","occupation_field":"Administration, ekonomi, juridik","employer_workplace":"Unilin Nordic AB","experience_required":true,"employment_type_label":"Vikariat"},"user_id":null,"is_sponsored":false,"views_count":2,"ai_views_count":2,"ai_vendor_counts":{"openai":1,"anthropic":1},"visibility":"public","submission_source":null,"submission_ai_name":null,"has_owner_email":true,"can_contact_owner":true,"phone":null,"owner_email":"recruitment.nordic@unilin.com","images":[],"published_at":"2026-08-19T08:57:00+00:00","expires_at":"2026-09-18T23:59:59+00:00","created_at":"2026-08-20T03:05:38+00:00","updated_at":"2026-08-25T02:49:00+00:00"}}