{"data":{"id":213680,"slug":"live-agent-till-fortnox-team-leverantorsfaktura","type":"job","title":"Live Agent for Fortnox Team Vendor Invoice Support","description":"Are you service-oriented and enjoy customer interaction? Here you'll work in a support role where you help business owners in their daily operations and guide customers through smart system solutions.\nFortnox is one of Sweden's leading companies in cloud-based business systems - they're the engine that keeps thousands of companies running every day. At Fortnox, you'll find a modern workplace on an exciting growth journey. You'll have room to develop, be challenged, and have real fun while helping simplify business for everyone!\nAbout the Role\nAs a Live Agent at Fortnox, you'll support business owners and accounting firms in their daily work. You handle incoming requests via phone, chat, and email, helping customers with questions related to vendor invoices, approval workflows, and payments.\nDuring your first time in the role, the focus will mainly be on phone support so you can get a solid start and learn the systems properly. After that, you'll gradually work with more channels and handle more complex cases.\nYou'll work with:\nSupport via phone, chat, and email\nQuestions related to accounts payable and payment flows\nGuiding customers through Fortnox's various features and services\nAdministrative tasks related to customer cases\nCreating a positive customer experience in every interaction\n\nYou'll become part of an engaged team with close collaboration and a strong focus on development, quality, and customer service. This role is perfect for you if you enjoy customer interaction and are motivated by solving problems and helping others.\n\nThis is a direct recruitment, which means StudentConsulting handles the recruitment process but you'll be directly employed by Fortnox. The position is full-time starting immediately, with working hours during office hours.\nWHAT WE'RE LOOKING FOR\nWe're seeking someone who is curious, solution-oriented, and thrives in a role with extensive customer contact. You have a calm and professional manner and enjoy working both independently and with others. You're open to change and can quickly adapt to new ways of working and circumstances.\n\nTo succeed in this role, we'd like you to have:\nExperience in service, customer support, retail, sales, or other service-related work\nGood communication skills in Swedish and English, both spoken and written\nGood computer skills and an easy time learning new systems\nInterest in finance and entrepreneurship\n\nIt's a plus if you have:\nExperience with customer contact via phone\nEconomics education at secondary or university level\nPrevious experience in support work\n\n\nGreat weight will be placed on personal suitability where commitment, service orientation, and the desire to develop are highly valued.\nAbout Fortnox:\nFortnox helps companies start, grow, and develop. With smart technical solutions for companies and accounting firms, seamless financing, and an ecosystem of strong partnerships, Fortnox is a hub for business in Sweden. They're driven by the vision of a thriving society shaped by successful companies.\n\nFortnox was founded in 2001 with headquarters in V\u00e4xj\u00f6. Learn more at www.fortnoxgroup.com.\nReady to take the next step in your career and become part of Fortnox? Submit your application today - screening and interviews are ongoing.","language":"sv","is_translated":true,"title_original":"Live Agent till Fortnox Team Leverant\u00f6rsfaktura!","description_original":"\u00c4r du serviceinriktad och gillar kundkontakt? H\u00e4r f\u00e5r du arbeta i en supportroll d\u00e4r du hj\u00e4lper f\u00f6retagare i deras vardag och guidar kunder i smarta systeml\u00f6sningar.\nFortnox \u00e4r ett av Sveriges ledande bolag inom molnbaserade aff\u00e4rssystem - de \u00e4r motorn som f\u00e5r tusentals f\u00f6retag att snurra varje dag. P\u00e5 Fortnox m\u00f6ts du av en modern arbetsplats i en h\u00e4ftig tillv\u00e4xtresa. H\u00e4r f\u00e5r du utrymme att utvecklas, utmanas och ha riktigt roligt p\u00e5 v\u00e4gen mot att f\u00f6renkla f\u00f6retagandet f\u00f6r alla!\u00a0\nOm tj\u00e4nsten\nSom Live Agent hos Fortnox arbetar du med att st\u00f6tta f\u00f6retagare och redovisningsbyr\u00e5er i deras dagliga arbete. Du hanterar inkommande \u00e4renden via telefon, chatt och mejl och hj\u00e4lper kunderna med fr\u00e5gor kopplade till bland annat leverant\u00f6rsfakturor, attestfl\u00f6den och betalningar.\nUnder den f\u00f6rsta tiden i rollen kommer fokus fr\u00e4mst ligga p\u00e5 telefoni f\u00f6r att du ska f\u00e5 en trygg start och l\u00e4ra dig systemen ordentligt. D\u00e4refter f\u00e5r du successivt arbeta bredare med fler kanaler och mer komplexa \u00e4renden.\nDu kommer bland annat att arbeta med:\nSupport via telefon, chatt och mejl\nFr\u00e5gor kopplade till leverant\u00f6rsreskontra och betalfl\u00f6den\nAtt guida kunder i Fortnox olika funktioner och tj\u00e4nster\nAdministrativa uppgifter kopplade till kund\u00e4renden\nAtt skapa en positiv kundupplevelse i varje kontakt\n\nDu blir en del av ett engagerat team med n\u00e4ra samarbete och stort fokus p\u00e5 utveckling, kvalitet och kundservice. Rollen passar dig som gillar kundkontakt och som motiveras av att l\u00f6sa problem och hj\u00e4lpa andra.\n\nDetta \u00e4r en direktrekrytering vilket inneb\u00e4r att StudentConsulting sk\u00f6ter rekryteringsprocessen men du blir direktanst\u00e4lld av Fortnox. Tj\u00e4nsten \u00e4r p\u00e5 heltid med start omg\u00e5ende och arbetstiderna \u00e4r f\u00f6rlagda under kontorstider.\nDETTA S\u00d6KER VI\nVi s\u00f6ker dig som \u00e4r nyfiken, l\u00f6sningsorienterad och trivs i en roll med mycket kundkontakt. Du har ett lugnt och professionellt s\u00e4tt och tycker om att arbeta b\u00e5de sj\u00e4lvst\u00e4ndigt och tillsammans med andra. Du \u00e4r f\u00f6r\u00e4ndringsben\u00e4gen och har f\u00f6rm\u00e5ga att snabbt anpassa dig till nya arbetss\u00e4tt och f\u00f6ruts\u00e4ttningar.\n\nF\u00f6r att lyckas i rollen ser vi g\u00e4rna att du har:\nErfarenhet av service, kundsupport, butik, f\u00f6rs\u00e4ljning eller annat serviceyrke\nGod kommunikativ f\u00f6rm\u00e5ga i svenska och engelska, b\u00e5de i tal och skrift\nGod datorvana och l\u00e4tt f\u00f6r att s\u00e4tta dig in i nya system\nIntresse f\u00f6r ekonomi och f\u00f6retagande\n\nDet \u00e4r meriterande om du har:\nErfarenhet av kundkontakt via telefon\nEkonomiutbildning p\u00e5 gymnasie eller universitetsniv\u00e5\nTidigare erfarenhet av supportarbete\n\n\nStor vikt kommer att l\u00e4ggas vid personlig l\u00e4mplighet d\u00e4r engagemang, servicek\u00e4nsla och viljan att utvecklas v\u00e4rderas h\u00f6gt.\u00a0\nOm Fortnox:\nFortnox hj\u00e4lper f\u00f6retag att starta, v\u00e4xa och utvecklas. Med smarta tekniska l\u00f6sningar f\u00f6r f\u00f6retag och redovisningsbyr\u00e5er, smidig finansiering och ett ekosystem av starka partnerskap \u00e4r Fortnox ett nav f\u00f6r f\u00f6retagande i Sverige. De drivs av visionen om ett v\u00e4lm\u00e5ende samh\u00e4lle format av framg\u00e5ngsrika f\u00f6retag.\n\nFortnox grundades 2001 med huvudkontor i V\u00e4xj\u00f6. L\u00e4s mer p\u00e5 www.fortnoxgroup.com.\nVill du ta n\u00e4sta steg i din karri\u00e4r och bli en del av Fortnox? Skicka in din ans\u00f6kan redan idag, urval och intervjuer sker l\u00f6pande.","price":null,"currency":"SEK","status":"active","noindex":true,"location":{"address":"Bollgatan 3B","full_address":null,"city":"V\u00e4xj\u00f6","country":"SE","latitude":56.87934856703,"longitude":14.779263617776},"metadata":{"region":"Kronobergs l\u00e4n","duration":"6 m\u00e5nader eller l\u00e4ngre","employer":"StudentConsulting Sweden AB (publ)","postcode":"35246","positions":1,"profession":"Kundtj\u00e4nstmedarbetare","salary_type":"Fast m\u00e5nads- vecko- eller timl\u00f6n","employer_url":"https:\/\/www.studentconsulting.com","scope_of_work":"100\u2013100 %","working_hours":"Heltid","contact_person":"Kristina Cosic","employment_type":"full_time","occupation_field":"Administration, ekonomi, juridik","employer_workplace":"StudentConsulting","experience_required":true,"employment_type_label":"Vanlig anst\u00e4llning"},"user_id":null,"is_sponsored":false,"views_count":0,"ai_views_count":7,"bot_views_count":4,"ai_vendor_counts":{"other":3,"openai":1,"anthropic":3},"visibility":"public","submission_source":null,"submission_ai_name":null,"has_owner_email":true,"can_contact_owner":true,"phone":null,"owner_email":"vaxjo@studentconsulting.com","images":[],"published_at":"2026-09-15T17:25:07+00:00","expires_at":"2026-09-29T23:59:59+00:00","created_at":"2026-09-16T03:23:04+00:00","updated_at":"2026-09-19T03:09:37+00:00"}}