{"data":{"id":171896,"slug":"liveagent-till-fortnox-team-abonnemang-i-vaxjo","type":"job","title":"Live Agent for Fortnox Subscription Team in V\u00e4xj\u00f6!","description":"Are you service-oriented and enjoy customer interaction? Here you'll work in a support role where you help entrepreneurs in their daily operations and guide customers through smart system solutions.\nFortnox is one of Sweden's leading companies in cloud-based business systems and the engine that keeps thousands of companies running every day. At Fortnox, you'll meet a modern workplace in an exciting growth journey. Here you'll have the opportunity to develop, be challenged, and have real fun on the path to simplifying entrepreneurship for everyone!\nAs a live agent at Fortnox, you become an important part of the customer experience and support entrepreneurs and accounting firms in their daily work. You handle incoming requests via phone, chat, and email and help customers with questions regarding invoices and payments.\nDuring your initial time in the role, the focus is primarily on phone support, so you get a secure start and the opportunity to properly learn the systems. After that, you'll gradually expand your role and work with multiple channels.\nIn the live agent role, you will, among other things:\nHelp customers via phone, chat, and email\nAnswer questions and guide customers regarding invoices and payments\nSupport customers in using Fortnox features and services\nHandle and follow up on various types of customer requests\nContribute to ensuring every customer receives professional and friendly service\n\nThis is a direct recruitment, which means StudentConsulting handles the recruitment process but you will be directly employed by Fortnox. The position is full-time with a start in October\/November. Working hours are during office hours.\nWHAT WE'RE LOOKING FOR\nWe're looking for someone who is curious, solution-oriented, and enjoys a role with lots of customer interaction. You have a calm and professional manner and enjoy working both independently and with others. You're open to change and have the ability to quickly adapt to new ways of working and conditions.\nTo succeed in this role, we'd like for you to have:\nBackground in service, customer service, retail, sales, or similar\nGood communication skills in Swedish and English, both spoken and written\nAre experienced working digitally and quickly learn new systems and tools\nAre curious about economics and entrepreneurship\n\nIt is an advantage if you have:\nExperience with customer contact via phone\nEconomics education at gymnasium or university level\nPrevious experience with support work\n\n\nGreat weight will be placed on personal suitability where commitment, customer service mindset, and the desire to develop are highly valued.\nAbout Fortnox:\nFortnox helps companies start, grow, and develop. With smart technical solutions for companies and accounting firms, seamless financing, and an ecosystem of strong partnerships, Fortnox is a hub for entrepreneurship in Sweden. They are driven by the vision of a thriving society shaped by successful businesses.\n\nFortnox was founded in 2001 with headquarters in V\u00e4xj\u00f6. Learn more at www.fortnoxgroup.com.\nReady to take the next step in your career and become part of Fortnox? Submit your application today\u2014selection and interviews are ongoing.","language":"sv","is_translated":true,"title_original":"Liveagent till Fortnox team Abonnemang i V\u00e4xj\u00f6!","description_original":"\u00c4r du serviceinriktad och gillar kundkontakt? H\u00e4r f\u00e5r du arbeta i en supportroll d\u00e4r du hj\u00e4lper f\u00f6retagare i deras vardag och guidar kunder i smarta systeml\u00f6sningar.\nFortnox \u00e4r ett av Sveriges ledande bolag inom molnbaserade aff\u00e4rssystem och motorn som f\u00e5r tusentals f\u00f6retag att snurra varje dag. P\u00e5 Fortnox m\u00f6ts du av en modern arbetsplats i en sp\u00e4nnande tillv\u00e4xtresa. H\u00e4r f\u00e5r du m\u00f6jlighet att utvecklas, utmanas och ha riktigt roligt p\u00e5 v\u00e4gen mot att f\u00f6renkla f\u00f6retagandet f\u00f6r alla!\nSom liveagent hos Fortnox blir du en viktig del av kundupplevelsen och st\u00f6ttar f\u00f6retagare och redovisningsbyr\u00e5er i deras dagliga arbete. Du hanterar inkommande \u00e4renden via telefon, chatt och mejl och hj\u00e4lper kunderna med fr\u00e5gor som bland annat r\u00f6r fakturor och betalningar.\nUnder den f\u00f6rsta tiden i rollen ligger fokus fr\u00e4mst p\u00e5 telefoni, s\u00e5 att du f\u00e5r en trygg start och m\u00f6jlighet att l\u00e4ra k\u00e4nna systemen ordentligt. D\u00e4refter f\u00e5r du successivt bredda din roll och arbeta med fler kanaler.\nI rollen som liveagent kommer du bland annat att:\nHj\u00e4lpa kunder via telefon, chatt och mejl\nBesvara fr\u00e5gor och v\u00e4gleda kunder kring fakturor och betalningar\nSt\u00f6tta kunder i anv\u00e4ndningen av Fortnox funktioner och tj\u00e4nster\nHantera och f\u00f6lja upp olika typer av kund\u00e4renden\nBidra till att varje kund f\u00e5r ett professionellt och trevligt bem\u00f6tande\n\nDetta \u00e4r en direktrekrytering vilket inneb\u00e4r att StudentConsulting sk\u00f6ter rekryteringsprocessen men du blir direktanst\u00e4lld av Fortnox. Tj\u00e4nsten \u00e4r p\u00e5 heltid med start i oktober\/november. Arbetstiderna \u00e4r f\u00f6rlagda under kontorstider.\nDETTA S\u00d6KER VI\nVi s\u00f6ker dig som \u00e4r nyfiken, l\u00f6sningsorienterad och trivs i en roll med mycket kundkontakt. Du har ett lugnt och professionellt s\u00e4tt och tycker om att arbeta b\u00e5de sj\u00e4lvst\u00e4ndigt och tillsammans med andra. Du \u00e4r f\u00f6r\u00e4ndringsben\u00e4gen och har f\u00f6rm\u00e5ga att snabbt anpassa dig till nya arbetss\u00e4tt och f\u00f6ruts\u00e4ttningar.\nF\u00f6r att lyckas i rollen ser vi g\u00e4rna att du har:\nHar bakgrund inom service, kundbem\u00f6tande, butik, f\u00f6rs\u00e4ljning eller liknande\nGod kommunikativ f\u00f6rm\u00e5ga i svenska och engelska, b\u00e5de i tal och skrift\n\u00c4r van vid att arbeta digitalt och snabbt l\u00e4r dig nya system och verktyg\n\u00c4r nyfiken p\u00e5 ekonomi och f\u00f6retagande\u00a0\n\nDet \u00e4r meriterande om du har:\nErfarenhet av kundkontakt via telefon\nEkonomiutbildning p\u00e5 gymnasie eller universitetsniv\u00e5\nTidigare erfarenhet av supportarbete\n\n\nStor vikt kommer att l\u00e4ggas vid personlig l\u00e4mplighet d\u00e4r engagemang, servicek\u00e4nsla och viljan att utvecklas v\u00e4rderas h\u00f6gt.\nOm Fortnox:\nFortnox hj\u00e4lper f\u00f6retag att starta, v\u00e4xa och utvecklas. Med smarta tekniska l\u00f6sningar f\u00f6r f\u00f6retag och redovisningsbyr\u00e5er, smidig finansiering och ett ekosystem av starka partnerskap \u00e4r Fortnox ett nav f\u00f6r f\u00f6retagande i Sverige. De drivs av visionen om ett v\u00e4lm\u00e5ende samh\u00e4lle format av framg\u00e5ngsrika f\u00f6retag.\n\nFortnox grundades 2001 med huvudkontor i V\u00e4xj\u00f6. L\u00e4s mer p\u00e5 www.fortnoxgroup.com.\nVill du ta n\u00e4sta steg i din karri\u00e4r och bli en del av Fortnox? Skicka in din ans\u00f6kan redan idag, urval och intervjuer sker l\u00f6pande.","price":null,"currency":"SEK","status":"active","noindex":true,"location":{"address":"Bollgatan 3B","full_address":null,"city":"V\u00e4xj\u00f6","country":"SE","latitude":56.87934856703,"longitude":14.779263617776},"metadata":{"region":"Kronobergs l\u00e4n","duration":"6 m\u00e5nader eller l\u00e4ngre","employer":"StudentConsulting Sweden AB (publ)","postcode":"35246","positions":3,"profession":"Kundtj\u00e4nstmedarbetare","salary_type":"Fast m\u00e5nads- vecko- eller timl\u00f6n","employer_url":"https:\/\/www.studentconsulting.com","scope_of_work":"100\u2013100 %","working_hours":"Heltid","contact_person":"Kristina Cosic","employment_type":"full_time","occupation_field":"Administration, ekonomi, juridik","employer_workplace":"StudentConsulting","translation_status":"done","experience_required":true,"employment_type_label":"Vanlig anst\u00e4llning"},"user_id":null,"is_sponsored":false,"views_count":0,"ai_views_count":1,"ai_vendor_counts":{"anthropic":1},"visibility":"public","submission_source":null,"submission_ai_name":null,"has_owner_email":true,"can_contact_owner":true,"phone":null,"owner_email":"vaxjo@studentconsulting.com","images":[],"published_at":"2026-08-25T12:25:08+00:00","expires_at":"2026-09-15T23:59:59+00:00","created_at":"2026-08-26T03:20:33+00:00","updated_at":"2026-08-26T04:00:19+00:00"}}