{"data":{"id":220769,"slug":"liveagent-till-supporten-pa-fortnox-finans-2","type":"job","title":"Live Agent for Support at Fortnox Finance!","description":"Do you thrive in a fast-paced environment, enjoy customer contact, and bring positive energy to your daily work? Then the role of live agent within Fortnox Finance in Malm\u00f6 might be perfect for you.\nFortnox is one of Sweden's leading companies in cloud-based business systems\u2014the engine that keeps thousands of companies running every day. At Fortnox, you'll find a modern workplace in an exciting growth journey. Here you'll have room to develop, be challenged, and have real fun on the way to simplifying entrepreneurship for everyone!\nAs a live agent, you'll work with support related to Fortnox financial services, such as invoice services, invoice purchasing, and collection services. You are an important contact point for both companies using Fortnox services and their customers, which means you'll handle cases of varying complexity.\nYou'll work with incoming cases via phone, chat, and email, where phone calls are a central part of the work. The role involves guiding customers, answering questions about invoices and payments, and handling cases in a structured and solution-oriented manner.\nWork is carried out toward set goals, both at individual and team level, and you'll become part of a team that works closely with functions such as finance, credit, AML, and collections.\n\n\nJob responsibilities in brief:\nHandle incoming customer cases via phone, chat, and email\nAnswer questions related to invoices, payments, and financial services\nInvestigate and follow up on cases in internal systems\nEnsure professional and solution-oriented customer service\nContribute to improvements in working methods and customer experience\n\nThis is a direct recruitment, which means StudentConsulting handles the recruitment process but you'll be directly employed by Fortnox. The position is full-time with immediate start, and working hours are during office hours. Location is central Malm\u00f6.\nWHAT WE'RE LOOKING FOR\nWe're looking for someone with service experience who enjoys a role with daily customer contact. You're confident in your communication and can adapt your approach to different situations.\n\nYou work in a structured manner, are solution-oriented, and are used to handling a fast pace with multiple cases in parallel. You express yourself well in speech and writing in both Swedish and English. If you also have a basic understanding of accounting or bookkeeping, that's a merit.\n\nAs a person, you're responsible, collaborative, and have a clear customer focus. You thrive in a role with recurring tasks and a high volume of incoming cases.\n\nAbout Fortnox:\nFortnox helps companies start, grow, and develop. With smart technical solutions for companies and accounting firms, seamless financing, and an ecosystem of strong partnerships, Fortnox is a hub for entrepreneurship in Sweden. They're driven by the vision of a prosperous society shaped by successful companies.\n\nFortnox was founded in 2001 with headquarters in V\u00e4xj\u00f6. Learn more at www.fortnoxgroup.com.\nReady to take the next step in your career and become part of Fortnox? Submit your application today\u2014selection and interviews are ongoing. As part of the selection process, we ask you to complete the ADEPT-15 test, which is available in your profile.","language":"sv","is_translated":true,"title_original":"Liveagent till supporten p\u00e5 Fortnox Finans!","description_original":"Trivs du i ett h\u00f6gt tempo, gillar kundkontakt och bidrar med en positiv energi i det dagliga arbetet? D\u00e5 kan rollen som liveagent inom Fortnox Finans i Malm\u00f6 vara r\u00e4tt f\u00f6r dig.\nFortnox \u00e4r ett av Sveriges ledande bolag inom molnbaserade aff\u00e4rssystem - de \u00e4r motorn som f\u00e5r tusentals f\u00f6retag att snurra varje dag. P\u00e5 Fortnox m\u00f6ts du av en modern arbetsplats i en h\u00e4ftig tillv\u00e4xtresa. H\u00e4r f\u00e5r du utrymme att utvecklas, utmanas och ha riktigt roligt p\u00e5 v\u00e4gen mot att f\u00f6renkla f\u00f6retagandet f\u00f6r alla!\nI rollen som liveagent arbetar du med support kopplad till Fortnox finansiella tj\u00e4nster, s\u00e5som fakturaservice, fakturak\u00f6p och inkassotj\u00e4nster. Du \u00e4r en viktig kontaktpunkt b\u00e5de f\u00f6r f\u00f6retag som anv\u00e4nder Fortnox tj\u00e4nster och f\u00f6r deras kunder, vilket inneb\u00e4r att du hanterar \u00e4renden med varierande komplexitet.\nDu arbetar med inkommande \u00e4renden via telefon, chatt och mejl, d\u00e4r telefonen \u00e4r en central del av arbetet. Rollen inneb\u00e4r att du guidar kunder, besvarar fr\u00e5gor kring fakturor och betalningar samt hanterar \u00e4renden p\u00e5 ett strukturerat och l\u00f6sningsorienterat s\u00e4tt.\nArbetet sker mot uppsatta m\u00e5l, b\u00e5de p\u00e5 individ- och gruppniv\u00e5, och du blir en del av ett team som har ett n\u00e4ra samarbete med funktioner som ekonomi, kredit, AML och inkasso.\n\n\nArbetsuppgifter i korthet:\nHantera inkommande kund\u00e4renden via telefon, chatt och mejl\nBesvara fr\u00e5gor kopplade till fakturor, betalningar och finansiella tj\u00e4nster\nUtreda och f\u00f6lja upp \u00e4renden i interna system\nS\u00e4kerst\u00e4lla ett professionellt och l\u00f6sningsorienterat kundbem\u00f6tande\nBidra till f\u00f6rb\u00e4ttring av arbetss\u00e4tt och kundupplevelse\n\nDetta \u00e4r en direktrekrytering vilket inneb\u00e4r att StudentConsulting sk\u00f6ter rekryteringsprocessen men du blir direktanst\u00e4lld av Fortnox. Tj\u00e4nsten \u00e4r p\u00e5 heltid med start omg\u00e5ende och arbetstiderna \u00e4r f\u00f6rlagda under kontorstider. Placering \u00e4r centrala Malm\u00f6.\nDETTA S\u00d6KER VI\nVi s\u00f6ker dig som har erfarenhet av service och trivs i en roll med daglig kundkontakt. Du \u00e4r trygg i din kommunikation och kan anpassa ditt bem\u00f6tande efter olika situationer.\n\nDu arbetar strukturerat, \u00e4r l\u00f6sningsorienterad och van vid att hantera ett h\u00f6gt tempo med flera \u00e4renden parallellt. Du uttrycker dig v\u00e4l i tal och skrift p\u00e5 svenska och engelska. Har du dessutom en grundl\u00e4ggande f\u00f6rst\u00e5else f\u00f6r ekonomi eller bokf\u00f6ring \u00e4r det meriterande.\n\nSom person \u00e4r du ansvarstagande, samarbetsinriktad och har ett tydligt kundfokus. Du trivs i en roll med \u00e5terkommande arbetsuppgifter och ett h\u00f6gt infl\u00f6de av \u00e4renden.\n\nOm Fortnox:\nFortnox hj\u00e4lper f\u00f6retag att starta, v\u00e4xa och utvecklas. Med smarta tekniska l\u00f6sningar f\u00f6r f\u00f6retag och redovisningsbyr\u00e5er, smidig finansiering och ett ekosystem av starka partnerskap \u00e4r Fortnox ett nav f\u00f6r f\u00f6retagande i Sverige. De drivs av visionen om ett v\u00e4lm\u00e5ende samh\u00e4lle format av framg\u00e5ngsrika f\u00f6retag. \n\nFortnox grundades 2001 med huvudkontor i V\u00e4xj\u00f6. L\u00e4s mer p\u00e5 www.fortnoxgroup.com.\nVill du ta n\u00e4sta steg i din karri\u00e4r och bli en del av Fortnox? Skicka in din ans\u00f6kan redan idag, urval och intervjuer sker l\u00f6pande. Som en del i urvalsprocessen ber vi dig att genomf\u00f6ra testet ADEPT-15 som finns tillg\u00e4ngligt i din profil.","price":null,"currency":"SEK","status":"active","noindex":true,"location":{"address":"Drottninggatan 34","full_address":null,"city":"Malm\u00f6","country":"SE","latitude":55.601185846221,"longitude":13.003030756401},"metadata":{"region":"Sk\u00e5ne l\u00e4n","duration":"6 m\u00e5nader eller l\u00e4ngre","employer":"StudentConsulting Sweden AB (publ)","postcode":"21141","positions":1,"profession":"Kundtj\u00e4nstmedarbetare","salary_type":"Fast m\u00e5nads- vecko- eller timl\u00f6n","employer_url":"https:\/\/www.studentconsulting.com","scope_of_work":"100\u2013100 %","working_hours":"Heltid","contact_person":"Kristina Cosic","employment_type":"full_time","occupation_field":"Administration, ekonomi, juridik","employer_workplace":"StudentConsulting","translation_status":"done","experience_required":true,"employment_type_label":"Vanlig anst\u00e4llning"},"user_id":null,"is_sponsored":false,"views_count":0,"ai_views_count":4,"bot_views_count":0,"ai_vendor_counts":{"openai":1,"anthropic":3},"visibility":"public","submission_source":null,"submission_ai_name":null,"has_owner_email":true,"can_contact_owner":true,"phone":null,"owner_email":"malmo.white@studentconsulting.com","images":[],"published_at":"2026-09-18T12:25:05+00:00","expires_at":"2026-10-04T23:59:59+00:00","created_at":"2026-09-19T03:02:54+00:00","updated_at":"2026-09-19T03:46:21+00:00"}}