{"data":{"id":147179,"slug":"manager-issue-resolution-packaging","type":"job","title":"Manager Issue Resolution - Packaging","description":"At Tetra Pak we commit to making food safe and available, everywhere; and we protect what's good \u2013 protecting food, protecting people, and protecting the planet. By doing so we touch millions of people's lives every day. \nAnd we need people like you to make it happen.\nWe empower you to reach your potential with opportunities to make an impact to be proud of \u2013 for food, people and the planet.\nJob Summary\nWe are looking for an Issue Resolution Manager, Packaging, to lead the resolution of complex technical issues involving filling equipment, packaging lines, and packaging material across the Mid Europe market.\nThis is a senior individual contributor role with market-level responsibility and no direct reports. You will also provide governance for the wider portfolio of packaging technical issues in the market.\nThe preferred locations are Austria (Vienna), Germany (Hochheim), Switzerland (Glattbrugg), Italy (Rubiera), or Sweden (Lund). Other Tetra Pak locations within Europe may be considered, including a home-based arrangement where appropriate.\nApplicants must already have the right to work in the proposed country of employment. International relocation to Europe is not available for this position.\nWhat you will do\nAs Issue Resolution Manager, Packaging, you will:\n \nLead the containment, structured root cause analysis, sustainable elimination of technical root causes and final closure of complex packaging technical issues and Accidents and Incidents assigned or transferred to the Issue Resolution team. This includes:\nEstablishing and coordinating cross-functional issue resolution teams, engaging the technical resources required and managing activities and action plans.\nIdentifying risks of issue expansion and coordinating the deployment of existing solutions or the development of new ones.\nMaintaining clear and timely communication with customers, market leadership, account teams, and technical stakeholders.\nEnsuring that investigations, root causes, corrective actions, and supporting documentation meet the required standards before approving issues for closure.\nCapturing and deploying lessons learned and best practices to prevent recurrence.\nGovern the portfolio of packaging technical issues across the market, ensuring appropriate ownership, action plans, and progress reviews.\nReview and approve the appropriate Cost of Poor Quality categories for issue-related costs, within the applicable authorization limits.\nDrive local Service Desk adoption, issue visibility, data quality, process compliance, and consistent routing of technical issues.\nMonitor issue resolution performance and provide insights during market performance reviews.\n\nWe believe you have\nAt least five years of relevant experience with Tetra Pak or comparable packaging equipment, packaging material, technical service, or issue resolution.\nDemonstrated experience leading complex technical investigations and structured root cause analysis.\nThe ability to coordinate cross-functional teams without formal reporting authority.\nStrong project coordination, prioritization, and stakeholder management skills.\nStrong communication skills, including the ability to explain complex technical findings to customers, specialists, and senior leaders.\nThe ability to manage difficult customer situations and conflicting expectations while remaining calm, objective, and decisive under pressure.\nProfessional proficiency in written and spoken English.\nWillingness to travel approximately 25% of the time, occasionally at short notice.\n\nIt is an advantage if you have:\nAdvanced certification in Tetra Pak Problem Solving Methodology, Kepner-Tregoe, World Class Manufacturing, Six Sigma, Lean, or another recognized problem solving methodology.\nExperience with technical issue management systems.\nProfessional proficiency in German.\nExperience facilitating problem-solving workshops or developing others' technical capability.\n\nWe Offer You\nA variety of exciting challenges with ample opportunities for development and training in a truly global landscape\nA culture that pioneers a spirit of innovation where our industry experts drive visible results\nAn equal opportunity employment experience that values diversity and inclusion\nMarket competitive compensation and benefits with flexible working arrangements\n\n \nApply Now\nIf you are inspired to be part of our promise to protect what's good; for food, people, and the planet, apply through our careers page at https:\/\/jobs.tetrapak.com\/. \nThis job posting expires on 2026-08-22.\nTo know more about the position contact hiring manager, Andrea Nicoli.\nIf you have any questions about your application, please contact Rita Necsei at rita.necsei@tetrapak.com.\n \nFor those who apply from Sweden, for trade union information, contact Unionen Lisbeth Larsson at +46 46 36 2320 and Sveriges Ingenj\u00f6rer Lars Haraldsson at +46 46 36 2533\n \nDiversity, equity, and inclusion is an everyday part of how we work. We give people a place to belong and support to thrive, an environment where everyone can be comfortable being themselves and has equal opportunities to grow and succeed. We embrace difference, celebrate people for who they are, and for the diversity they bring that helps us better understand and connect with our customers and communities worldwide.","language":"sv","is_translated":true,"title_original":"Manager Issue Resolution - Packaging","description_original":"At Tetra Pak we commit to making food safe and available, everywhere; and we protect what's good \u2013 protecting food, protecting people, and protecting the planet. By doing so we touch millions of people's lives every day. \nAnd we need people like you to make it happen.\nWe empower you to reach your potential with opportunities to make an impact to be proud of \u2013 for food, people and the planet.\nJob Summary\nWe are looking for an Issue Resolution Manager, Packaging, to lead the resolution of complex technical issues involving filling equipment, packaging lines, and packaging material across the Mid Europe market.\nThis is a senior individual contributor role with market-level responsibility and no direct reports. You will also provide governance for the wider portfolio of packaging technical issues in the market.\nThe preferred locations are Austria (Vienna), Germany (Hochheim), Switzerland ( Glattbrugg), Italy (Rubiera), or Sweden (Lund). Other Tetra Pak locations within Europe may be considered, including a home-based arrangement where appropriate.\nApplicants must already have the right to work in the proposed country of employment. International relocation to Europe is not available for this position.\nWhat you will do\nAs Issue Resolution Manager, Packaging, you will:\n \nLead the containment, structured root cause analysis, sustainable elimination of technical root causes and final closure of complex packaging technical issues and Accidents and Incidents assigned or transferred to the Issue Resolution team. This includes:\nEstablishing and coordinating cross-functional issue resolution teams, engaging the technical resources required and managing activities and action plans.\nIdentifying risks of issue expansion and coordinating the deployment of existing solutions or the development of new ones.\nMaintaining clear and timely communication with customers, market leadership, account teams, and technical stakeholders.\nEnsuring that investigations, root causes, corrective actions, and supporting documentation meet the required standards before approving issues for closure.\nCapturing and deploying lessons learned and best practices to prevent recurrence.\nGovern the portfolio of packaging technical issues across the market, ensuring appropriate ownership, action plans, and progress reviews.\nReview and approve the appropriate Cost of Poor Quality categories for issue-related costs, within the applicable authorization limits.\nDrive local Service Desk adoption, issue visibility, data quality, process compliance, and consistent routing of technical issues.\nMonitor issue resolution performance and provide insights during market performance reviews.\n\nWe believe you have\nAt least five years of relevant experience with Tetra Pak or comparable packaging equipment, packaging material, technical service, or issue resolution.\nDemonstrated experience leading complex technical investigations and structured root cause analysis.\nThe ability to coordinate cross-functional teams without formal reporting authority.\nStrong project coordination, prioritization, and stakeholder management skills.\nStrong communication skills, including the ability to explain complex technical findings to customers, specialists, and senior leaders.\nThe ability to manage difficult customer situations and conflicting expectations while remaining calm, objective, and decisive under pressure.\nProfessional proficiency in written and spoken English.\nWillingness to travel approximately 25% of the time, occasionally at short notice.\n\nIt is an advantage if you have:\nAdvanced certification in Tetra Pak Problem Solving Methodology, Kepner-Tregoe, World Class Manufacturing, Six Sigma, Lean, or another recognized problem solving methodology.\nExperience with technical issue management systems.\nProfessional proficiency in German.\nExperience facilitating problem-solving workshops or developing others' technical capability.\n\nWe Offer You\nA variety of exciting challenges with ample opportunities for development and training in a truly global landscape\nA culture that pioneers a spirit of innovation where our industry experts drive visible results\nAn equal opportunity employment experience that values diversity and inclusion\nMarket competitive compensation and benefits with flexible working arrangements\n\n \nApply Now\nIf you are inspired to be part of our promise to protect what\u2019s good; for food, people, and the planet, apply through our careers page at https:\/\/jobs.tetrapak.com\/. \nThis job posting expires on 2026-08-22.\nTo know more about the position contact hiring manager, Andrea Nicoli .\nIf you have any questions about your application, please contact Rita Necsei at rita.necsei@tetrapak.com.\n \nFor those who apply from Sweden, for trade union information, contact Unionen Lisbeth Larsson at +46 46 36 2320 and Sveriges Ingenj\u00f6rer Lars Haraldsson at +46 46 36 2533\n \nDiversity, equity, and inclusion is an everyday part of how we work. We give people a place to belong and support to thrive, an environment where everyone can be comfortable being themselves and has equal opportunities to grow and succeed. We embrace difference, celebrate people for who they are, and for the diversity they bring that helps us better understand and connect with our customers and communities worldwide.","price":null,"currency":"SEK","status":"active","noindex":false,"location":{"address":"RUBEN RAUSINGS GATA","full_address":null,"city":"LUND","country":"SE","latitude":55.7205201,"longitude":13.1642678},"metadata":{"region":"Sk\u00e5ne l\u00e4n","duration":"Tills vidare","employer":"AKTIEBOLAGET TETRA PAK","postcode":"22186","positions":1,"profession":"Civilingenj\u00f6r, tillverkningsindustri","salary_type":"Fast m\u00e5nads- vecko- eller timl\u00f6n","scope_of_work":"100\u2013100 %","working_hours":"Heltid","employment_type":"Tillsvidareanst\u00e4llning (inkl. eventuell provanst\u00e4llning)","occupation_field":"Yrken med teknisk inriktning","employer_workplace":"TETRA PAK","experience_required":true},"user_id":null,"is_sponsored":false,"views_count":2,"ai_views_count":3,"ai_vendor_counts":{"openai":2,"anthropic":1},"visibility":"public","submission_source":null,"submission_ai_name":null,"has_owner_email":true,"can_contact_owner":true,"phone":"+46 46 36 2320","owner_email":"rita.necsei@tetrapak.com","images":[],"published_at":"2026-08-07T10:07:15+00:00","expires_at":"2026-08-22T23:59:59+00:00","created_at":"2026-08-15T03:09:13+00:00","updated_at":"2026-08-19T16:52:42+00:00"}}