{"data":{"id":210257,"slug":"medarbetare-till-motorit-it-support-first-line","type":"job","title":"Team Member at Motorit - IT Support, First Line","description":"Are you service-oriented, solution-focused, and interested in IT? Do you want to help create a smooth and professional IT experience for our users? Then the role of IT Support Team Member at Motorit might be right for you.\n\nWhy choose Bilia\nBilia is more than just a workplace\u2014it's an opportunity to develop and gain experience for the future. We are an inclusive organization that values commitment and a willingness to learn. With us, you'll be part of a team where collaboration and service are the focus. We want you to thrive during your time with us and have a positive work experience in a safe and supportive environment.\n\nAbout the Position\nAs a Team Member in Motorit IT Support, First Line, you are a key part of the team providing support to our users. You are often the first point of contact for IT-related questions and are responsible for providing professional support and ensuring that issues are handled efficiently and with excellent customer service.\n\nIn this role, you will receive and handle support requests via phone, email, and ticketing systems. You will troubleshoot issues related to hardware, software, Microsoft 365, and user accounts, as well as help users with everyday IT-related questions. You document issues and solutions according to our procedures and ensure that more complex questions are escalated to the appropriate specialist team when needed. Together with your colleagues, you also contribute to developing and improving the support team's working methods and processes.\n\nWhat We're Looking For\nTo succeed in this role, we believe you have a genuine interest in IT and service. You enjoy helping others, are solution-oriented, and have strong communication skills with people at all levels.\n\nWe are looking for someone who has:\nExperience in IT support, service desk, or a similar role\nGood knowledge of Windows and Microsoft 365\nExperience troubleshooting computers, mobile phones, and other IT equipment\nExperience working with ticketing systems is a plus\nGood knowledge of Swedish and English, both spoken and written\n\nAs a person, you are organized, engaged, and enjoy collaborating with others. You take responsibility for your work and are driven to find solutions that create value for the user.\n\nOther Information\nThis is a permanent full-time position with a six-month probationary period. The position is based at Motorit in Sisj\u00f6n, Gothenburg.\n\nSelections are being made on an ongoing basis and the position may be filled before the final application deadline, so please submit your application today. As we work toward better gender balance, we particularly welcome applications from women for this position.\n\nWe look forward to receiving your application","language":"sv","is_translated":true,"title_original":"Medarbetare till Motorit - IT Support, First Line","description_original":"\u00c4r du serviceinriktad, l\u00f6sningsorienterad och har ett intresse f\u00f6r IT? Vill du vara med och skapa en smidig och professionell IT-upplevelse f\u00f6r verksamhetens anv\u00e4ndare? D\u00e5 kan rollen som medarbetare inom IT Support hos Motorit vara r\u00e4tt f\u00f6r dig.\nVarf\u00f6r v\u00e4lja Bilia\nBilia \u00e4r mer \u00e4n bara en arbetsplats, det \u00e4r en m\u00f6jlighet att utvecklas och f\u00e5 erfarenheter f\u00f6r framtiden. Vi \u00e4r en inkluderande organisation som v\u00e4rdes\u00e4tter engagemang och vilja att l\u00e4ra. Hos oss blir du en del av ett team d\u00e4r samarbete och service st\u00e5r i fokus. Vi vill att du ska trivas under din tid hos oss och f\u00e5 en positiv arbetsupplevelse i en trygg och st\u00f6ttande milj\u00f6.\nOm tj\u00e4nsten\nSom medarbetare inom Motorit IT Support, First Line, \u00e4r du en viktig del av teamet som ger st\u00f6d till verksamhetens anv\u00e4ndare. Du \u00e4r ofta den f\u00f6rsta kontakten vid IT-relaterade fr\u00e5gor och ansvarar f\u00f6r att ge professionell support samt s\u00e4kerst\u00e4lla att \u00e4renden hanteras effektivt och med h\u00f6g servicek\u00e4nsla.\nI rollen arbetar du med att ta emot och hantera support\u00e4renden via telefon, e-post och \u00e4rendehanteringssystem. Du fels\u00f6ker problem kopplade till h\u00e5rdvara, mjukvara, Microsoft 365 och anv\u00e4ndarkonton samt hj\u00e4lper anv\u00e4ndare med dagliga IT-relaterade fr\u00e5gor. Du dokumenterar \u00e4renden och l\u00f6sningar enligt v\u00e5ra rutiner och ser till att mer komplexa fr\u00e5gor eskaleras till r\u00e4tt specialistfunktion n\u00e4r det beh\u00f6vs. Tillsammans med dina kollegor bidrar du \u00e4ven till att utveckla och f\u00f6rb\u00e4ttra supportens arbetss\u00e4tt och processer.\nVad vi \u00f6nskar av dig\nF\u00f6r att lyckas i rollen ser vi att du har ett genuint intresse f\u00f6r IT och service. Du trivs med att hj\u00e4lpa andra, \u00e4r l\u00f6sningsorienterad och har en god f\u00f6rm\u00e5ga att kommunicera med m\u00e4nniskor p\u00e5 olika niv\u00e5er.\nVi s\u00f6ker dig som har:\nErfarenhet av IT-support, servicedesk eller liknande roll\nGoda kunskaper i Windows och Microsoft 365\nErfarenhet av fels\u00f6kning av datorer, mobiltelefoner och annan IT-utrustning\nErfarenhet av att arbeta i \u00e4rendehanteringssystem \u00e4r meriterande\nGoda kunskaper i svenska och engelska, i b\u00e5de tal och skrift\n\nSom person \u00e4r du strukturerad, engagerad och gillar att samarbeta med andra. Du tar ansvar f\u00f6r dina arbetsuppgifter och drivs av att hitta l\u00f6sningar som skapar v\u00e4rde f\u00f6r anv\u00e4ndaren.\n\u00d6vrigt\nTj\u00e4nsten \u00e4r en tillsvidareanst\u00e4llning p\u00e5 heltid med sex m\u00e5naders provanst\u00e4llning. Tj\u00e4nsten \u00e4r placerad hos Motorit i Sisj\u00f6n, G\u00f6teborg.\nUrvalsarbetet sker l\u00f6pande och tj\u00e4nsten kan komma att tills\u00e4ttas f\u00f6re sista ans\u00f6kningsdatum, skicka d\u00e4rf\u00f6r in din ans\u00f6kan redan idag. D\u00e5 vi arbetar f\u00f6r en j\u00e4mnare k\u00f6nsf\u00f6rdelning ser vi g\u00e4rna kvinnliga s\u00f6kande till den h\u00e4r tj\u00e4nsten.\nVi ser fram emot din ans\u00f6kan","price":null,"currency":"SEK","status":"active","noindex":true,"location":{"address":"Norra l\u00e5ngebergsgatan 3","full_address":null,"city":"V\u00e4stra fr\u00f6lunda","country":"SE","latitude":57.647644280623,"longitude":11.953901115449},"metadata":{"region":"V\u00e4stra G\u00f6talands l\u00e4n","duration":"Tills vidare","employer":"Bilia AB","postcode":"42132","positions":1,"profession":"Helpdesktekniker\/Supporttekniker","salary_type":"Fast m\u00e5nads- vecko- eller timl\u00f6n","employer_url":"https:\/\/www.bilia.se","scope_of_work":"100\u2013100 %","working_hours":"Heltid","contact_person":"Johan Ahlberg","employment_type":"full_time","occupation_field":"Data\/IT","employer_workplace":"Bilia ","experience_required":true,"employment_type_label":"Vanlig anst\u00e4llning"},"user_id":null,"is_sponsored":false,"views_count":0,"ai_views_count":5,"bot_views_count":2,"ai_vendor_counts":{"other":2,"openai":2,"anthropic":1},"visibility":"public","submission_source":null,"submission_ai_name":null,"has_owner_email":true,"can_contact_owner":true,"phone":null,"owner_email":"Johan.Ahlberg@motorit.se","images":[],"published_at":"2026-09-14T15:17:26+00:00","expires_at":"2026-10-30T23:59:59+00:00","created_at":"2026-09-15T03:21:56+00:00","updated_at":"2026-09-17T02:43:17+00:00"}}