{"data":{"id":217991,"slug":"ms-engineer-l1-2","type":"job","title":"MS Engineer (L1)","description":"Resolving incidents\/tickets (via phone, email, chat) and implementing requests. Providing L1 technical support for customers in the networking field. Monitoring customer infrastructure, communicating with customers, troubleshooting. Previous IT support experience required. Willingness to work 24\/7 shifts. The primary responsibility of Support Engineers is to provide a service to internal clients through proactively identifying, investigating and resolving technical incidents and problems and to restore service to end users by managing incidents to resolution. The Support Engineer L1 focuses on first line support for standard and low complexity incidents, requests, problems and events. Experience with technical support. Willingness to work on 24\/7 shifts.\n\nTraining scope to be agreed with direct supervisor\n5 weeks vacation\n3 sick days per year\nWage compensation for temporary work incapacity exceeding the statutory compensation amount up to the fixed base salary for a period of temporary work incapacity up to 21 days per year\nLaptop and mobile phone including data plan according to company standards\nPension insurance contribution of 1,000 K\u010d per month (after probation period)\nAbove-standard healthcare coverage (after probation period)","language":"cs","is_translated":true,"title_original":"MS Engineer (L1)","description_original":"\u0158e\u0161en\u00ed incident\u016f\/ticket\u016f (telefonicky, emailem, chat) a implementace po\u017eadavk\u016f. Poskytov\u00e1n\u00ed L1 technick\u00e9 podpory pro z\u00e1kazn\u00edky v oblasti s\u00edt\u00ed. Monitoring infrastruktury z\u00e1kazn\u00edka, komunikace se z\u00e1kazn\u00edkem, troubleshooting. Nutn\u00e1 p\u0159edchoz\u00ed zku\u0161enost s IT supportem. Ochota pracovat na sm\u011bny 24x7. The primary responsibility of Support Engineers is to provide a service to internal clients through proactively identifying, investigating and resolving technical incidents and problems and to restore service to end users by managing incidents to resolution. The Support Engineer L1 focuses on first line support for standard and low complexity incidents, requests, problems and events. Experience with technical support. Willingness to work on 24\/7 shifts.\n\nVzd\u011bl\u00e1v\u00e1n\u00ed v rozsahu dle dohody s p\u0159\u00edm\u00fdm nad\u0159\u00edzen\u00fdm 5 t\u00fddn\u016f dovolen\u00e9 3 tzv. Sick Days ro\u010dn\u011b N\u00e1hrada mzdy za dobu do\u010dasn\u00e9 pracovn\u00ed neschopnosti nad z\u00e1konem stanovenou v\u00fd\u0161i n\u00e1hrady mzdy do v\u00fd\u0161e fixn\u00ed z\u00e1kladn\u00ed mzdy po dobu do\u010dasn\u00e9 pracovn\u00ed neschopnosti a\u017e 21 dn\u016f ro\u010dn\u011b Notebook a mobiln\u00ed telefon v\u010detn\u011b datov\u00e9ho tarifu dle firemn\u00edch standard\u016f P\u0159\u00edsp\u011bvek na penzijn\u00ed p\u0159ipoji\u0161t\u011bn\u00ed ve v\u00fd\u0161i 1.000 K\u010d m\u011bs\u00ed\u010dn\u011b (po zku\u0161ebn\u00ed dob\u011b) Nadstandardn\u00ed zdravotn\u00ed p\u00e9\u010de (po zku\u0161ebn\u00ed dob\u011b)","price":"45000.00","currency":"CZK","status":"active","noindex":true,"location":{"address":null,"full_address":null,"city":"Praha","country":"CZ","latitude":50.1029026,"longitude":14.3946353},"metadata":{"shift":"Nep\u0159etr\u017eit\u00fd provoz","region":"Hlavn\u00ed m\u011bsto Praha","employer":"NTT Czech Republic s.r.o.","positions":1,"profession":"MS Engineer (L1)","start_date":"2026-10-01","salary_from":45000,"salary_unit":"K\u010d\/m\u011bs\u00edc","employer_ico":"26175738","suitable_for":["Vhodn\u00e9 pro cizince mimo EU","Zam\u011bstnaneck\u00e1 karta"],"min_education":"\u00daSO s maturitou (bez vyu\u010den\u00ed)","contact_person":"Anna Mazurov\u00e1","employment_type":"full_time","employment_types":["Pracovn\u00ed pom\u011br \u2013 pln\u00fd \u00favazek"],"reference_number":"35057700716","translation_status":"done"},"user_id":null,"is_sponsored":false,"views_count":0,"ai_views_count":2,"bot_views_count":0,"ai_vendor_counts":{"anthropic":2},"visibility":"public","submission_source":null,"submission_ai_name":null,"has_owner_email":true,"can_contact_owner":true,"phone":null,"owner_email":"anna.mazurova@global.ntt","images":[],"published_at":"2026-09-04T00:00:00+00:00","expires_at":null,"created_at":"2026-09-18T02:01:14+00:00","updated_at":"2026-09-18T02:35:57+00:00"}}