{"data":{"id":182534,"slug":"ng-nordic-sweden-soker-customer-solutions-specialist","type":"job","title":"NG Nordic Sweden seeks Customer Solutions Specialist","description":"At NG Nordic, no two customer inquiries are alike. Needs are often complex, and solutions emerge through collaboration between different areas of expertise within the organization. As a Customer Solutions Specialist, the role is not about being a waste expert, but about understanding the customer's challenges, asking the right questions, and bringing together the right expertise to find the best solution based on the customer's needs.\nWe spoke with Eleonore Gibson, Manager Customer Service, and Jenny, who works as a Customer Solutions Specialist today, to learn more about the role, daily work, and the team at NG Nordic.\nWhat quickly becomes clear is that the role encompasses much more than daily customer contact. As a Customer Solutions Specialist, you are responsible for a number of customers and become their natural point of contact in their day-to-day operations. You follow the customer's case through the entire process, from the initial inquiry and booking to treatment, reporting, and documentation for invoicing. Along the way, you collaborate with various departments at NG Nordic to ensure the customer receives the right solution.\n\u2013 This is a role with considerably more depth than you might initially think. You need to understand the customer's needs, ask the right follow-up questions, and find a solution that works all the way through. Since we work with waste, and also hazardous waste, there's also a significant safety perspective in everything we do. This makes the role both complex and highly varied, says Eleonore.\nProblem-solving with the customer in focus\nWaste is not a standardized product. Content, quantity, and conditions vary, and sometimes detective work is required to find the right path forward. At the same time, the role is about relationships. Through good relationship-building with your customers, you can proactively follow their needs and identify opportunities to improve the solutions they already use. You participate in customer meetings, prepare statistics and reports, and have the opportunity to visit customers or invite them to NG Nordic's facilities.\n\u2013 What's fun is that new questions constantly come up. You can never know everything, but you learn where to look and who to ask. It becomes a lot of problem-solving while you build relationships with customers. The role really becomes what you make of it, says Jenny.\nA team that solves things together\nAlthough you manage your own customer matters, you never stand alone. The team works closely together, shares knowledge, and helps each other when a question requires multiple perspectives. There is a wide range of experience and backgrounds here, which also means there's always someone to ask.\nIt's a culture where humility is important. No one is expected to have all the answers, but you need to be prepared to tackle the question, pull the right threads, and ensure it gets solved. For the right person, there are great opportunities to build knowledge about both waste, treatment solutions, and a complex industry along the way.\n\u2013 What I think characterizes the team is that you quickly become included. The door is open and there are no silly questions. We have a lot to do and periodically a high pace, but we help each other and learn from one another. If you have the right drive, enjoy solving problems, and really want to provide good customer service, there are all the opportunities to develop here, concludes Eleonore.\nAre you drawn to a role where customer relationships meet complex problem-solving and there's always more to learn? Don't hesitate to apply!\nExamples of responsibilities\nOrder handling and booking of waste deliveries\nAssist customers with waste declaration, dangerous goods, packaging and labeling prior to delivery\nAdvice and development of effective solutions for customers' waste and materials, often in collaboration with internal and\/or external partners\nRegister declared waste and work continuously in business systems\nCustomer invoicing, supplier invoices, and discrepancies\nPrepare statistics and reports for customers\nProactively identify additional service and solution needs among customers\nAre you the person we're looking for?\nHere, your personality and attitude are at least as important as which industry you come from. You don't need to have worked with waste before. However, we see that you have experience with administrative work and are comfortable working in business systems and digital environments. If you have knowledge of waste, environmental issues, dangerous goods, or similar, that's a plus. The role also requires good proficiency in Swedish and English.\nAs a person, you are service-oriented, thorough, and solution-focused. You enjoy taking responsibility for an issue and driving it all the way to completion, even when the answer isn't immediately obvious. The role suits you if you thrive with multiple contact points, can prioritize when the pace increases, and are not afraid to ask for help or involve others when needed. Above all, you have a genuine customer focus and enjoy the combination of relationships, administration, and problem-solving.\nInformation and application\nDon't hesitate to submit your application, or contact the responsible recruitment consultant who can tell you more about the role and context. All applications are treated confidentially. Selection is ongoing and the position may be filled before the final application deadline.\nIn this recruitment, the client has chosen to work with Ax\u00d6 Consulting. For questions about the recruitment process, please contact the responsible recruitment consultant, Jenny Berg: jenny.berg@axoconsulting.se, 0720-74 19 99\nAbout NG Nordic\nWe are a leading Nordic provider of circular solutions and environmental services that address the acute challenges of climate change and resource scarcity. By transforming waste into valuable resources and removing hazardous substances from the cycle, we prevent emissions and protect natural ecosystems. Through reuse, collection, recycling, and waste management, we increase the availability of circular raw materials and help reduce carbon emissions in society.\nOur dedicated team of experts works with a focus on safety and quality. By bringing together the best talent in the industry \u2013 from drivers and operators to engineers and leaders \u2013 we build a business with global impact. We have 3,400 employees and 90 facilities in Norway, Sweden, Finland, and Denmark that handle 4.4 million tons of waste annually.\nOpen to everyone\nWe focus on your competence, not your other circumstances. We are open to adapting the role or workplace to your needs.","language":"sv","is_translated":true,"title_original":"NG Nordic Sweden s\u00f6ker Customer Solutions Specialist","description_original":"P\u00e5 NG Nordic \u00e4r f\u00e5 kundf\u00f6rfr\u00e5gningar den andra lik. Behoven \u00e4r ofta komplexa och l\u00f6sningarna v\u00e4xer fram genom samarbete mellan olika kompetenser i verksamheten. Som Customer Solution Specialist handlar rollen inte om att vara expert p\u00e5 avfall, utan om att f\u00f6rst\u00e5 kundens utmaningar, st\u00e4lla r\u00e4tt fr\u00e5gor och samla r\u00e4tt kompetenser f\u00f6r att hitta den b\u00e4sta l\u00f6sningen utifr\u00e5n kundens behov.\"\u00a0\nVi har pratat med Eleonore Gibson, Manager Customer Service, och Jenny, som arbetar som Customer Solutions Specialist idag, f\u00f6r att f\u00e5 veta mer om rollen, vardagen och teamet p\u00e5 NG Nordic.\nDet som snabbt blir tydligt \u00e4r att rollen rymmer betydligt mer \u00e4n den dagliga kontakten med kunderna. Som Customer Solutions Specialist har du ansvar f\u00f6r ett antal kunder och blir deras naturliga kontaktperson i vardagen. Du f\u00f6ljer kundens \u00e4renden genom hela fl\u00f6det, fr\u00e5n den f\u00f6rsta f\u00f6rfr\u00e5gan och bokningen till behandling, rapportering och underlag f\u00f6r fakturering. L\u00e4ngs v\u00e4gen samarbetar du med flera olika delar av NG Nordic f\u00f6r att se till att kunden f\u00e5r r\u00e4tt l\u00f6sning.\n\u2013 Det h\u00e4r \u00e4r en roll med betydligt mer djup \u00e4n man kanske f\u00f6rst tror. Du beh\u00f6ver f\u00f6rst\u00e5 kundens behov, st\u00e4lla r\u00e4tt f\u00f6ljdfr\u00e5gor och hitta en l\u00f6sning som fungerar hela v\u00e4gen. Eftersom vi arbetar med avfall, och \u00e4ven farligt avfall, finns det dessutom ett stort s\u00e4kerhetsperspektiv i allt vi g\u00f6r. Det g\u00f6r rollen b\u00e5de komplex och v\u00e4ldigt varierande, s\u00e4ger Eleonore.\nProbleml\u00f6sning med kunden i fokus\nAvfall \u00e4r inte en standardiserad produkt. Inneh\u00e5ll, m\u00e4ngd och f\u00f6ruts\u00e4ttningar varierar och ibland kr\u00e4vs detektivarbete f\u00f6r att hitta r\u00e4tt v\u00e4g fram\u00e5t. Samtidigt handlar rollen om relationer. Genom gott relationsbyggande till dina kunder kan du proaktivt f\u00f6lja deras behov och se m\u00f6jligheter att f\u00f6rb\u00e4ttra de l\u00f6sningar de redan anv\u00e4nder. Du deltar i kundm\u00f6ten, tar fram statistik och rapportering och f\u00e5r m\u00f6jlighet att f\u00f6lja med ut till kunder eller bjuda in dem till NG Nordics anl\u00e4ggningar.\n\u2013 Det roliga \u00e4r att det hela tiden dyker upp nya fr\u00e5gor. Man kan aldrig kunna allt, men man l\u00e4r sig var man ska leta och vem man ska fr\u00e5ga. Det blir mycket probleml\u00f6sning samtidigt som man f\u00e5r bygga relationer med kunderna. Rollen blir verkligen vad man sj\u00e4lv g\u00f6r den till, ber\u00e4ttar Jenny.\nEtt team d\u00e4r man l\u00f6ser saker tillsammans\n\u00c4ven om du driver dina egna kund\u00e4renden st\u00e5r du aldrig ensam. Teamet arbetar n\u00e4ra varandra, delar kunskap och hj\u00e4lps \u00e5t n\u00e4r en fr\u00e5ga kr\u00e4ver fler perspektiv. H\u00e4r finns en stor bredd av erfarenheter och bakgrunder, vilket ocks\u00e5 inneb\u00e4r att det alltid finns n\u00e5gon att fr\u00e5ga.\nDet \u00e4r en kultur d\u00e4r prestigel\u00f6shet \u00e4r viktig. Ingen f\u00f6rv\u00e4ntas ha alla svar, men du beh\u00f6ver vara beredd att ta tag i fr\u00e5gan, dra i r\u00e4tt tr\u00e5dar och se till att den blir l\u00f6st. F\u00f6r r\u00e4tt person finns stora m\u00f6jligheter att bygga kunskap om b\u00e5de avfall, behandlingsl\u00f6sningar och en komplex bransch l\u00e4ngs v\u00e4gen.\n\u2013 Det jag tycker k\u00e4nnetecknar teamet \u00e4r att man snabbt blir inkluderad. D\u00f6rren \u00e4r \u00f6ppen och det finns inga dumma fr\u00e5gor. Vi har mycket att g\u00f6ra och periodvis ett h\u00f6gt tempo, men vi hj\u00e4lps \u00e5t och l\u00e4r av varandra. Har du r\u00e4tt driv, tycker om att l\u00f6sa problem och verkligen vill ge kunden bra service finns alla m\u00f6jligheter att utvecklas h\u00e4r, avslutar Eleonore.\nLockas du av en roll d\u00e4r kundrelationer m\u00f6ter komplex probleml\u00f6sning och d\u00e4r det alltid finns mer att l\u00e4ra? Tveka inte att s\u00f6ka tj\u00e4nsten! \nExempel p\u00e5 arbetsuppgifter\nOrderhantering och bokning av avfallsleveranser\nSt\u00f6tta kund med deklarering av avfall, farligt gods, emballering och m\u00e4rkning inf\u00f6r leverans\nR\u00e5dgivning och framtagande av effektiva l\u00f6sningar f\u00f6r kundernas avfall och material, ofta i samverkan med interna och\/eller externa samarbetspartners\nRegistrera deklarerat avfall och arbeta l\u00f6pande i aff\u00e4rssystem\nKunddebitering, leverant\u00f6rsfakturor och avvikelser\nTa fram statistik och rapportering till kunder\nProaktivt identifiera ytterligare behov av tj\u00e4nster och l\u00f6sningar hos kunder\n\n\u00c4r du den vi s\u00f6ker?\nH\u00e4r \u00e4r din personlighet och inst\u00e4llning minst lika viktig som vilken bransch du kommer fr\u00e5n. Du beh\u00f6ver inte ha arbetat med avfall tidigare. D\u00e4remot ser vi att du har erfarenhet av administrativt arbete och \u00e4r van att arbeta i aff\u00e4rssystem och digitala milj\u00f6er. Har du kunskap om avfall, milj\u00f6fr\u00e5gor, farligt gods eller liknande \u00e4r det meriterande. Rollen kr\u00e4ver \u00e4ven goda kunskaper i svenska och engelska.\nSom person \u00e4r du serviceinriktad, noggrann och l\u00f6sningsorienterad. Du tycker om att ta ansvar f\u00f6r en fr\u00e5ga och driva den hela v\u00e4gen i m\u00e5l, \u00e4ven n\u00e4r svaret inte \u00e4r sj\u00e4lvklart fr\u00e5n b\u00f6rjan. Rollen passar dig som trivs med m\u00e5nga kontaktytor, kan prioritera n\u00e4r tempot \u00f6kar och inte \u00e4r r\u00e4dd f\u00f6r att be om hj\u00e4lp eller involvera andra n\u00e4r det beh\u00f6vs. Framf\u00f6r allt har du ett genuint kundfokus och tycker om kombinationen av relationer, administration och probleml\u00f6sning.\nInformation och ans\u00f6kan\nTveka inte att skicka in din ans\u00f6kan, eller kontakta ansvarig rekryteringskonsult s\u00e5 ber\u00e4ttar vi mer om rollen och sammanhanget. Alla ans\u00f6kningar behandlas konfidentiellt. Urval sker l\u00f6pande och tj\u00e4nsten kan komma att tills\u00e4ttas innan sista ans\u00f6kningsdag.\u00a0\nI den h\u00e4r rekryteringen har kunden valt att samarbeta med Ax\u00d6 Consulting. Vid fr\u00e5gor om rekryteringsprocessen, v\u00e4nligen kontakta ansvarig rekryteringskonsult, Jenny Berg: jenny.berg@axoconsulting.se, 0720-74 19 99\nOm NG Nordic \nVi \u00e4r en ledande nordisk leverant\u00f6r av cirkul\u00e4ra l\u00f6sningar och milj\u00f6tj\u00e4nster som tar itu med de akuta utmaningarna med klimatf\u00f6r\u00e4ndringar och resursbrist. Genom att omvandla avfall till v\u00e4rdefulla resurser och ta bort farliga \u00e4mnen fr\u00e5n kretsloppet undviker vi utsl\u00e4pp och skyddar naturliga ekosystem. Genom \u00e5teranv\u00e4ndning, insamling, \u00e5tervinning och avfallshantering \u00f6kar vi tillg\u00e5ngen till cirkul\u00e4ra r\u00e5varor och hj\u00e4lper till att minska koldioxidutsl\u00e4ppen i samh\u00e4llet.\nV\u00e5rt engagerade team av experter arbetar med fokus p\u00e5 s\u00e4kerhet och kvalitet. Genom att sammanf\u00f6ra de b\u00e4sta talangerna i branschen \u2013 fr\u00e5n chauff\u00f6rer och operat\u00f6rer till ingenj\u00f6rer och ledare \u2013 bygger vi en verksamhet med global p\u00e5verkan. Vi har 3400 anst\u00e4llda och 90 anl\u00e4ggningar i Norge, Sverige, Finland och Danmark som hanterar 4,4 miljoner ton avfall \u00e5rligen.\n\n\u00d6ppen f\u00f6r alla\nVi fokuserar p\u00e5 din kompetens, inte dina \u00f6vriga f\u00f6ruts\u00e4ttningar. Vi \u00e4r \u00f6ppna f\u00f6r att anpassa rollen eller arbetsplatsen efter dina behov.","price":null,"currency":"SEK","status":"active","noindex":true,"location":{"address":"Norrtorp 112","full_address":null,"city":"Kumla","country":"SE","latitude":59.118994976648,"longitude":15.280101938624},"metadata":{"region":"\u00d6rebro l\u00e4n","duration":"Tills vidare","employer":"Ax\u00d6 Consulting AB","postcode":"69292","positions":1,"profession":"Kundtj\u00e4nstmedarbetare","salary_type":"Fast m\u00e5nads- vecko- eller timl\u00f6n","employer_url":"https:\/\/axoconsulting.se\/","scope_of_work":"100\u2013100 %","working_hours":"Heltid","contact_person":"Jenny Berg","employment_type":"full_time","occupation_field":"Administration, ekonomi, juridik","employer_workplace":"NG Nordic Sweden","experience_required":true,"employment_type_label":"Vanlig anst\u00e4llning"},"user_id":null,"is_sponsored":false,"views_count":5,"ai_views_count":3,"bot_views_count":0,"ai_vendor_counts":{"other":2,"anthropic":1},"visibility":"public","submission_source":null,"submission_ai_name":null,"has_owner_email":true,"can_contact_owner":true,"phone":"0720-741999","owner_email":"jenny.berg@axoconsulting.se","images":[],"published_at":"2026-09-01T14:43:17+00:00","expires_at":"2026-09-20T23:59:59+00:00","created_at":"2026-09-02T03:17:29+00:00","updated_at":"2026-09-15T02:43:35+00:00"}}