{"data":{"id":151438,"slug":"norsktalande-first-line-agent-till-stockholms-innerstad","type":"job","title":"Norwegian-Speaking First Line Agent - Stockholm City Center","description":"About the Role\nWe are looking for a Norwegian-speaking professional who wants to work in a fun and team-oriented support role with one of our clients located centrally in Stockholm.\n\nThis is the ideal opportunity for you if you:\nAre early in your career and seeking a customer service position\nHave some prior experience in customer service or a similar role\nHave a background or understanding of finance (for example, studied economics in upper secondary school)\nAre a driven \"what can I do now\" person who wants to work in an environment with a flat hierarchy and an engaged manager who wants to help you develop.\n\nYour responsibilities will include:\nReceive and handle incoming support requests via phone, email, and the ticketing system.\nServe as the first point of contact for both customers and internal users.\nParticipate in improving work methods, routines, and the overall customer experience.\nWork closely with Second Line, internal experts, and other cross-functional teams to ensure effective solutions.\nTroubleshoot technical issues in the business system and other connected systems.\nProvide guidance on how the systems work and support users with process-related questions and various user challenges.\n\nWe are looking for someone who:\nSpeaks Norwegian, Swedish, and English fluently in both speech and writing.\nHas relevant prior experience (could be customer service, technical support, or a role where phone contact was a significant part of your work)\nIs experienced working in different systems and has good computer skills.\nHas a service-focused approach, strong communication skills, and enjoys interacting with users and customers.\nWorks solution-oriented, takes responsibility for your tasks, and maintains high quality in what you deliver.\n\nTo thrive in the team and succeed in this role, you are a team player who wants to contribute strongly to the team culture. You are also service-oriented and enjoy close dialogue with customers.\n\nAbout the Employment\nThis is a consulting assignment with employment through OIO. The intention is for this to transition into a permanent position, provided all parties are satisfied with the collaboration.\n\nAdditional Information\nScope: Full-time, office hours\nStart: September\/October\nLocation: Stockholm\nContact: Anna Edlund anna.edlund@oio.se\nSalary: Fixed monthly salary\n\nRemember to apply quickly as we conduct ongoing candidate selection and the posting may close before the position is filled if we move into the selection and interview phase.\n\nAbout OIO\nOur passion is helping you find the right role and workplace. We are also aware that you are selective and choose your next career move carefully\u2014we would do the same. That's why we work dedicatedly in the recruitment process to get to know you and your ambitions. We believe that people in the right place have a better chance of reaching their full potential. Through fair, straightforward employment terms and present-minded leadership, we actively work on your engagement and development. In this way, we strive to become an obvious career partner for you. We are as picky as you are.","language":"sv","is_translated":true,"title_original":"Norsktalande First Line Agent till Stockholms innerstad","description_original":"Om tj\u00e4nsten\nVi s\u00f6ker nu dig som \u00e4r norsktalande och vill arbeta i en rolig och teaminriktad supportroll hos en av v\u00e5ra kunder som sitter centralt i Stockholm. \nH\u00e4r l\u00e4ser du om dr\u00f6mtj\u00e4nsten f\u00f6r dig som:\n\u00c4r i b\u00f6rjan av din karri\u00e4r och s\u00f6ker jobb inom kundtj\u00e4nst\nHar viss tidigare erfarenhet av kundtj\u00e4nst eller liknande roll\nHar bakgrund\/f\u00f6rst\u00e5else f\u00f6r ekonomi (exempelvis pluggat ekonomi p\u00e5 gymnasiet)\n\u00c4r en driven \u201dvad kan jag g\u00f6ra nu\u201d-person som vill till en arbetsplats med h\u00f6gt i tak och en engagerad chef som vill hj\u00e4lpa dig utvecklas.\n\nSammanfattningsvis inneb\u00e4r ditt ansvar f\u00f6ljande:\nTa emot och hantera inkommande supportf\u00f6rfr\u00e5gningar via telefon, e\u2011post och \u00e4rendehanteringssystemet.\nFungera som f\u00f6rsta kontaktpunkt f\u00f6r b\u00e5de kunder och interna anv\u00e4ndare.\nVara delaktig i att f\u00f6rb\u00e4ttra arbetss\u00e4tt, rutiner och den \u00f6vergripande kundupplevelsen.\nArbeta t\u00e4tt tillsammans med Second Line, interna experter och andra tv\u00e4rfunktionella team f\u00f6r att s\u00e4kerst\u00e4lla effektiva l\u00f6sningar.\nUtf\u00f6ra fels\u00f6kning av tekniska problem i aff\u00e4rssystemet samt i de \u00f6vriga system som \u00e4r kopplade till det.\nGe v\u00e4gledning kring hur systemen fungerar och st\u00f6tta anv\u00e4ndare i fr\u00e5gor som r\u00f6r processer och olika typer av anv\u00e4ndarutmaningar.\nVi s\u00f6ker dig somBeh\u00e4rskar norska, svenska och engelska i b\u00e5de tal och skrift.\nHar tidigare relevant erfarenhet (kan vara kundtj\u00e4nst, kan vara teknisk support, kan vara att telefonkontakt har varit en stor del av ditt arbete \u00f6verlag)\n\u00c4r van vid att arbeta i olika system och har god datorvana.\nHar ett servicefokuserat arbetss\u00e4tt, god kommunikativ f\u00f6rm\u00e5ga och trivs i kontakten med anv\u00e4ndare och kunder.\nArbetar l\u00f6sningsorienterat, tar ansvar f\u00f6r dina uppgifter och v\u00e4rnar om h\u00f6g kvalitet i det du levererar.\n\nF\u00f6r att trivas i teamet och lyckas v\u00e4l i rollen \u00e4r du en teamplayer som vill vara starkt bidragande till kulturen i teamet. Dessutom \u00e4r du serviceinriktad och trivs i n\u00e4ra dialog med kunder.\nOm anst\u00e4llningen\nDetta \u00e4r ett konsultuppdrag med anst\u00e4llning hos OIO. Tanken \u00e4r att detta \u00f6verg\u00e5r till en fast anst\u00e4llning f\u00f6rutsatt att samtliga parter \u00e4r n\u00f6jda med samarbetet.\n\u00d6vrig informationOmfattning: Heltid, kontorstider\nStart: September\/ oktober.\nPlacering: Stockholm\nKontaktperson: Anna Edlund anna.edlund@oio.se\nL\u00f6n: Fast m\u00e5nadsl\u00f6n\n\nKom ih\u00e5g att vara snabb med din ans\u00f6kan d\u00e5 vi g\u00f6r l\u00f6pande urval av kandidater och att annonsen kan st\u00e4ngs ner innan tj\u00e4nsten \u00e4r tillsatt om vi g\u00e5tt \u00f6ver till urvals och intervjufasen.\nOm OIO\nV\u00e5r passion \u00e4r att hj\u00e4lpa dig till r\u00e4tt roll och arbetsplats.\u00a0Vi \u00e4r samtidigt medvetna om att du \u00e4r kr\u00e4sen\u00a0och v\u00e4ljer med omsorg inf\u00f6r n\u00e4sta karri\u00e4rsteg, det skulle vi ocks\u00e5 g\u00f6ra. D\u00e4rf\u00f6r arbetar vi dedikerat i rekryteringsprocessen f\u00f6r att l\u00e4ra k\u00e4nna dig och dina ambitioner. Vi tror n\u00e4mligen att m\u00e4nniskor p\u00e5 r\u00e4tt plats har st\u00f6rre chans att n\u00e5 sin fulla potential.\u00a0Genom schyssta, okr\u00e5ngliga anst\u00e4llningsvillkor samt ett n\u00e4rvarande ledarskap arbetar vi d\u00e4refter aktivt med ditt engagemang och din utveckling. P\u00e5 s\u00e5 vis str\u00e4var vi efter att bli en sj\u00e4lvklar karri\u00e4rpartner f\u00f6r dig.\u00a0We are as picky as you are.","price":null,"currency":"SEK","status":"active","noindex":false,"location":{"address":"Skeppsbron 38","full_address":null,"city":"Stockholm","country":"SE","latitude":59.323180011692,"longitude":18.074850271933},"metadata":{"region":"Stockholms l\u00e4n","duration":"Tills vidare","employer":"OIO V\u00e4st AB","postcode":"11130","positions":1,"profession":"Kundtj\u00e4nstmedarbetare","salary_type":"Fast m\u00e5nads- vecko- eller timl\u00f6n","scope_of_work":"100\u2013100 %","working_hours":"Heltid","contact_person":"Anna Edlund","employment_type":"Vanlig anst\u00e4llning","occupation_field":"Administration, ekonomi, juridik","employer_workplace":"OIO \u00d6st AB","experience_required":true},"user_id":null,"is_sponsored":false,"views_count":0,"ai_views_count":3,"ai_vendor_counts":{"openai":2,"anthropic":1},"visibility":"public","submission_source":null,"submission_ai_name":null,"has_owner_email":true,"can_contact_owner":true,"phone":null,"owner_email":"anna.edlund@oio.se","images":[],"published_at":"2026-08-06T16:55:09+00:00","expires_at":"2026-09-18T23:59:59+00:00","created_at":"2026-08-15T03:24:45+00:00","updated_at":"2026-08-18T03:06:15+00:00"}}