{"data":{"id":216351,"slug":"operational-resilience-itil-process-lead","type":"job","title":"Operational Resilience & ITIL Process Lead","description":"Do you want to help ensure that Sweden stays connected, even when the unexpected happens? As an Operational Resilience & ITIL Process Lead at Tre, you'll have a key role in strengthening our ability to handle disruptions, crises, and changing conditions. You'll build robust working methods, drive improvements, and ensure we're prepared when it really matters. Here you'll combine technology, structure, and problem-solving in a socially critical operation where your work makes a real difference every day!\n\nAbout the role\nIn this role, you'll be central to making Tre's operations even more robust, stable, and ready for the unexpected. You'll develop our working methods and processes so they function in everyday situations, but above all when conditions change rapidly and it really counts.\n\nYou're responsible for driving the development of our most important operational processes, including incident, change, performance, and crisis management. You'll identify what can be improved, challenge existing approaches, and turn ideas into concrete improvements. At the same time, you'll ensure we maintain high quality and meet both internal and regulatory requirements. The goal is straightforward: more stable, secure, and predictable operations. When a major incident or crisis occurs, you're an important person in creating structure and making things happen. You coordinate efforts, ensure the right people are involved, and that communication is clear. Once the situation is under control, you ensure we take the lessons forward and use them to be even better next time. You'll become an important part of our preparedness and continuity work, with the goal of building an organization that stands firm even when the unexpected happens. The role has broad contact points, both internally and externally, where you collaborate with different parts of Tre, our technical teams, authorities, suppliers, and other partners. As a Nordic role, you'll work closely with teams and functions in both Sweden and Denmark and will have the opportunity to create conditions for a stable and resilient operation across our entire organization.\n\nYou can look forward to\n\nWorking with socially critical infrastructure and having a key role in operational security\n\nBeing a bridge between Tre, our Regulatory function, and relevant authorities. You'll help us understand and implement regulatory requirements in practice, handle questions and requests from authorities, and represent Tre in relevant forums and contexts.\n\nDriving technology preparedness planning and collaborating with other business areas within Tre in Sweden and Denmark.\n\nBeing part of Sweden's best workplaces according to Great Place To Work and being a proud partner to Women in Tech and Tjejer Kodar\n\n\nHere's how the recruiting manager Jenny describes her leadership: \"For me, good leadership is very much about trust, responsibility, and clarity. I want to be a present and accessible leader who is there to coach, support, and bounce ideas around when needed. At the same time, I strongly believe in giving people the freedom to use their own expertise and find the best way to solve their tasks. I don't need to be an expert in everything\u2014my team members know their area best.\"\n\nAbout you\nWith extensive experience in operational roles within telecommunications, networks, or IT, you feel confident leading in complex and time-pressured situations. You're a structured and analytical person who creates clarity even at high pace. With strong and pedagogical communication skills, you make technical issues understandable across different parts of the organization.\n\nFurthermore, you have documented experience with Incident, Change, and Performance Management and are familiar with regulatory requirements and authority contacts. You have good technical understanding of mobile networks, IT infrastructure, operational environments, monitoring, and NOC processes, as well as insight into IT security matters. Post-secondary education in IT, operations, or information security is a good foundation for the role, as is experience or certification in ITIL.\n\nSince you'll be our specialist in this area, it's important that you enjoy taking on responsibility and independently driving work forward. At the same time, you're a team player who enjoys cross-functional collaboration, building engagement, and leading different types of forums. When it really matters, you step up, create structure, and take natural leadership. You're proactive and unpretentious, see opportunities where others see challenges, and are driven by continuously developing our processes and working methods. The role requires that you speak Swedish fluently and hold Swedish citizenship.\n\nWelcome to apply!\n\nWe accept applications through this listing and will conduct interviews on an ongoing basis. A personal letter is not required, but we'd appreciate it if you could attach your CV and answer the questions we've asked below when applying. We use tests to ensure objective assessments in connection with selection. The position may be filled before the final application deadline. Background checks will be conducted on final candidates.\n\nFor more information about the position, contact recruiting manager Jenny Bj\u00f6rn, jenny.bjorn@tre.se\n\nWe're driven by constantly trying to do things better, in new and different ways. We see ourselves as a crucial part of Sweden's social structure because we know that reliable connectivity is an important foundation in today's digital world.\n\nTre was born as a challenger and is an organization in constant motion. We strive to be at the forefront in everything we do. We're convinced that the people and culture at Tre are what's crucial for our development.\n\nWhen you start your journey at Tre, there are endless opportunities to grow and develop with us.\n\nWE THINK LIKE CHALLENGERS - In a changing world, we at Tre are curious and constantly open to new solutions. At Tre, we adapt our path forward as we test and learn what works best.\n\nWE WORK LIKE CHAMPIONS - At Tre, we always do our best. We feel ownership of our task, set clear goals, and stay focused on what creates the most value for the business.\n\nWE ACT LIKE BUDDIES - At Tre, we're good colleagues. We collaborate across teams and functions, we bounce ideas around, give and receive feedback.","language":"sv","is_translated":true,"title_original":"Operational Resilience & ITIL Process Lead","description_original":"Vill du vara med och se till att Sverige forts\u00e4tter vara uppkopplat, \u00e4ven n\u00e4r det ov\u00e4ntade h\u00e4nder? Som Operational Resilience & ITIL Process Lead p\u00e5 Tre f\u00e5r du en nyckelroll i att st\u00e4rka v\u00e5r f\u00f6rm\u00e5ga att hantera st\u00f6rningar, kriser och f\u00f6r\u00e4ndrade f\u00f6ruts\u00e4ttningar. Du bygger robusta arbetss\u00e4tt, driver f\u00f6rb\u00e4ttringar och ser till att vi \u00e4r f\u00f6rberedda n\u00e4r det verkligen g\u00e4ller. H\u00e4r f\u00e5r du kombinera teknik, struktur och probleml\u00f6sning i en samh\u00e4llsviktig verksamhet d\u00e4r ditt arbete g\u00f6r verklig skillnad, varje dag! \n\nOm rollen I den h\u00e4r rollen f\u00e5r du en central del i att g\u00f6ra Tres drift \u00e4nnu mer robust, stabil och redo f\u00f6r det ov\u00e4ntade. Du utvecklar v\u00e5ra arbetss\u00e4tt och processer s\u00e5 att de fungerar i vardagen, men framf\u00f6r allt n\u00e4r f\u00f6ruts\u00e4ttningarna snabbt f\u00f6r\u00e4ndras och det verkligen g\u00e4ller.\n\nDu ansvarar och driver utvecklingen av v\u00e5ra viktigaste driftsprocesser inom bland annat incident-, f\u00f6r\u00e4ndrings-, prestanda- och krishantering. Du ser vad som kan g\u00f6ras b\u00e4ttre, utmanar befintliga arbetss\u00e4tt och oms\u00e4tter id\u00e9er till konkreta f\u00f6rb\u00e4ttringar. Samtidigt s\u00e4kerst\u00e4ller du att vi h\u00e5ller h\u00f6g kvalitet och lever upp till b\u00e5de interna och regulatoriska krav. M\u00e5let \u00e4r enkelt: en stabilare, s\u00e4krare och mer f\u00f6ruts\u00e4gbar drift. N\u00e4r en st\u00f6rre incident eller kris intr\u00e4ffar \u00e4r du en viktig person i att skapa struktur och f\u00e5 saker att h\u00e4nda. Du samordnar insatser, ser till att r\u00e4tt personer \u00e4r involverade och att kommunikationen \u00e4r tydlig. N\u00e4r situationen \u00e4r under kontroll ser du till att vi tar l\u00e4rdomarna vidare och anv\u00e4nder dem f\u00f6r att bli \u00e4nnu b\u00e4ttre n\u00e4sta g\u00e5ng. Du blir en viktig del av v\u00e5rt arbete med beredskap och kontinuitet, med m\u00e5let att bygga en verksamhet som st\u00e5r stadigt \u00e4ven n\u00e4r det ov\u00e4ntade h\u00e4nder. Rollen har en bred kontaktyta, b\u00e5de internt och externt, d\u00e4r du samarbetar med olika delar av Tre, v\u00e5ra tekniska team, myndigheter, leverant\u00f6rer och andra partners. Som en nordisk roll arbetar du n\u00e4ra team och funktioner i b\u00e5de Sverige och Danmark och f\u00e5r m\u00f6jlighet att skapa f\u00f6ruts\u00e4ttningar f\u00f6r en stabil och motst\u00e5ndskraftig verksamhet \u00f6ver hela v\u00e5r organisation. \n\nDu kan se fram emot att \n\nArbeta med samh\u00e4llsviktig infrastruktur och ha en nyckelroll i drifts\u00e4kerheten\n\nVara en brygga mellan Tre, v\u00e5r Regulatory-funktion och relevanta myndigheter. Du hj\u00e4lper oss att f\u00f6rst\u00e5 och oms\u00e4tta regulatoriska krav i praktiken, hanterar fr\u00e5gor och f\u00f6rfr\u00e5gningar fr\u00e5n myndigheter och representerar Tre i relevanta forum och sammanhang.\n\nDriva tekniks beredskapsplanering och samverka med \u00f6vriga aff\u00e4rsomr\u00e5den inom Tre i Sverige och Danmark.\n\nVara en del av Sveriges b\u00e4sta arbetsplatser enligt Great Place To Work samt att vi \u00e4r stolt samarbetspartner till Women in Tech och Tjejer Kodar\n\n\nS\u00e5h\u00e4r beskriver rekryterande chef Jenny sitt ledarskap: \u201cF\u00f6r mig handlar bra ledarskap mycket om f\u00f6rtroende, ansvar och tydlighet. Jag vill vara en n\u00e4rvarande och tillg\u00e4nglig ledare som finns d\u00e4r f\u00f6r att coacha, st\u00f6tta och bolla n\u00e4r det beh\u00f6vs. Samtidigt tror jag starkt p\u00e5 att ge m\u00e4nniskor frihet att anv\u00e4nda sin egen kompetens och hitta det b\u00e4sta s\u00e4ttet att l\u00f6sa sina uppgifter. Jag beh\u00f6ver inte vara experten p\u00e5 allt, det \u00e4r mina medarbetare som kan sitt omr\u00e5de b\u00e4st.\u201d\n\nMer om dig Med l\u00e5ng erfarenhet av driftroller inom telekom, n\u00e4tverk eller IT k\u00e4nner du dig trygg att leda i komplexa och tidspressade situationer. Du \u00e4r en strukturerad och analytisk person som skapar tydlighet \u00e4ven i h\u00f6gt tempo. Med en trygg och pedagogisk kommunikationsf\u00f6rm\u00e5ga g\u00f6r du tekniska fr\u00e5gor begripliga f\u00f6r olika delar av organisationen.\n\nVidare har du dokumenterad erfarenhet av Incident, Change och Performance Management och \u00e4r van vid regulatoriska krav och myndighetskontakter. Du har god teknisk f\u00f6rst\u00e5else f\u00f6r mobiln\u00e4ten, IT\u2011infrastruktur, driftmilj\u00f6er, \u00f6vervakning och NOC\u2011processer samt insikt i IT\u2011s\u00e4kerhetsfr\u00e5gor. En eftergymnasial utbildning inom IT, drift eller informationss\u00e4kerhet \u00e4r en bra grund f\u00f6r rollen och s\u00e5 \u00e4ven erfarenhet eller certifiering inom ITIL.\n\nEftersom du blir v\u00e5r specialist inom omr\u00e5det \u00e4r det viktigt att du trivs med att ta eget ansvar och sj\u00e4lvst\u00e4ndigt driva arbetet fram\u00e5t. Samtidigt \u00e4r du en lagspelare som trivs med att samarbeta tv\u00e4rfunktionellt, skapa engagemang och leda olika typer av forum. N\u00e4r det verkligen g\u00e4ller kliver du fram, skapar struktur och tar ett naturligt ledarskap. Du \u00e4r proaktiv och prestigel\u00f6s, ser m\u00f6jligheter d\u00e4r andra ser utmaningar och drivs av att hela tiden utveckla v\u00e5ra processer och arbetss\u00e4tt. Rollen kr\u00e4ver att du beh\u00e4rskar svenska spr\u00e5ket flytande och innehar svenskt medborgarskap.\n\nV\u00e4lkommen med din ans\u00f6kan! \n\nVi tar emot ans\u00f6kningar via denna annons och kommer h\u00e5lla intervjuer l\u00f6pande. Personligt brev beh\u00f6vs inte, men vi vill g\u00e4rna att du bifogar CV och svarar p\u00e5 de fr\u00e5gor vi st\u00e4llt nedan i samband med att du s\u00f6ker. Vi anv\u00e4nder tester f\u00f6r att s\u00e4kra objektiva bed\u00f6mningar i samband med urval. Tj\u00e4nsten kan komma att tills\u00e4ttas innan sista ans\u00f6kningsdag. Bakgrundskontroll g\u00f6rs p\u00e5 slutkandidat.\n\nF\u00f6r mer information om tj\u00e4nsten kontakta rekryterande chef Jenny Bj\u00f6rn,\u202fjenny.bjorn@tre.se\n\nVi drivs av att hela tiden f\u00f6rs\u00f6ka g\u00f6ra saker b\u00e4ttre, p\u00e5 nya och annorlunda s\u00e4tt. Vi ser oss sj\u00e4lva som en avg\u00f6rande del av Sveriges samh\u00e4llsstruktur, eftersom vi vet att p\u00e5litlig uppkoppling \u00e4r en viktig grundsten i dagens digitala v\u00e4rld.\n\nTre f\u00f6ddes som utmanare och \u00e4r en organisation i st\u00e4ndig r\u00f6relse. Vi str\u00e4var efter att vara i framkant i allt vi g\u00f6r. Vi \u00e4r \u00f6vertygade om att det \u00e4r m\u00e4nniskorna och kulturen p\u00e5 Tre som \u00e4r avg\u00f6rande f\u00f6r v\u00e5r utveckling.\n\nN\u00e4r du startar din resa p\u00e5 Tre finns det o\u00e4ndliga m\u00f6jligheter att v\u00e4xa och utvecklas med oss.\n\nWE THINK LIKE CHALLENGERS - I en f\u00f6r\u00e4nderlig v\u00e4rld, \u00e4r vi p\u00e5 Tre nyfikna och st\u00e4ndigt \u00f6ppna f\u00f6r nya l\u00f6sningar. P\u00e5 Tre anpassar vi v\u00e4gen fram\u00e5t allt eftersom vi provar och l\u00e4r oss vad som funkar b\u00e4st.\n\nWE WORK LIKE CHAMPIONS - P\u00e5 Tre g\u00f6r vi alltid v\u00e5rt b\u00e4sta. Vi k\u00e4nner \u00e4gandeskap f\u00f6r v\u00e5r uppgift, s\u00e4tter tydliga m\u00e5l och h\u00e5ller fokus p\u00e5 det som g\u00f6r mest nytta f\u00f6r aff\u00e4ren.\n\nWE ACT LIKE BUDDIES - P\u00e5 Tre \u00e4r vi schyssta kollegor. Vi samarbetar med varandra \u00f6ver team och funktioner, vi bollar id\u00e9er, ger och tar emot feedback.","price":null,"currency":"SEK","status":"active","noindex":true,"location":{"address":null,"full_address":null,"city":"Stockholm","country":"SE","latitude":59.329323,"longitude":18.06858},"metadata":{"region":"Stockholms l\u00e4n","duration":"Tills vidare","employer":"HI3G Access AB","postcode":"99999","positions":1,"profession":"Projektledare, IT","salary_type":"Fast m\u00e5nads- vecko- eller timl\u00f6n","scope_of_work":"100\u2013100 %","working_hours":"Heltid","employment_type":"full_time","occupation_field":"Data\/IT","employer_workplace":"Tre","experience_required":true,"employment_type_label":"Vanlig anst\u00e4llning"},"user_id":null,"is_sponsored":false,"views_count":0,"ai_views_count":3,"bot_views_count":0,"ai_vendor_counts":{"other":1,"anthropic":2},"visibility":"public","submission_source":null,"submission_ai_name":null,"has_owner_email":true,"can_contact_owner":true,"phone":null,"owner_email":"jenny.bjorn@tre.se","images":[],"published_at":"2026-09-16T11:46:42+00:00","expires_at":"2026-10-14T23:59:59+00:00","created_at":"2026-09-17T03:57:37+00:00","updated_at":"2026-09-18T03:29:15+00:00"}}