{"data":{"id":17448,"slug":"operational-technical-support-engineer","type":"job","title":"Operational Technical Support Engineer","description":"Additional Information:\nWhat you will be doing: Operational Technical Support Engineer\n\u2022 Developing understanding of troubleshooting and triaging of hybrid cloud (AWS) infrastructure\n\u2022 Providing monitoring and alerts for critical service architecture\n\u2022 Invoking the incident management process\n\u2022 Developing understanding of the interdependencies of the platform\n\u2022 Developing skills to drive incidents to mitigation\n\u2022 Collaborating with key stakeholders to help facilitate productivity\n\u2022 Contributing to documentation evolution\n\nThe successful Aevi'ator: Junior Operational Technical Support Engineer\n\u2022 Foundational computer science knowledge\n\u2022 Willingness to develop an understanding of customer-centric decision making\n\u2022 Awareness of the use case of tools such as GIT, Grafana, Bitbucket, WildFly, Java, Docker, Zabbix, & New Relic\n\u2022 Developing relevant practical programming skills (Python, Bash scripting, etc.)\n\u2022 Strong communication (verbal and written) skills\n\u2022 Ability to develop knowledge through workshops, SOPs and runbooks\n\u2022 Collaborative team ethic, operating within a shift model\n\nIt is a bonus if you have:\n\u2022 Payment industry experience, particularly in a client-facing role\n\u2022 TCP\/IP networking knowledge\n\u2022 SQL \/ Aurora knowledge\n\u2022 Android application knowledge\n\u2022 Linux Administration skills\n\u2022 English fluency is required, other languages are beneficial\n\nOperational Technical Support Engineer - AEVI\n\nAs an Operational Technical Support Engineer at AEVI, you will become part of a growing community of experts focused on resolving technical issues and supporting highly available production systems. You will develop your technical skills and help support the critical platform ecosystem in a dynamic fintech environment.\n\nWhat you will be doing\n\u2022 Developing knowledge in troubleshooting and triaging of hybrid cloud infrastructure (AWS)\n\u2022 Working in a 24\/7 shift model: 2 day shifts, 2 night shifts, followed by 4 days off (shifts may fall on weekends and public holidays)\n\u2022 Monitoring and responding to alerts within critical service architecture\n\u2022 Activating the incident management process\n\u2022 Gradually gaining an overview of the interdependencies of individual platform components\n\u2022 Developing the ability to resolve incidents and direct them toward rapid mitigation\n\u2022 Collaborating with key stakeholders to ensure efficient operations\n\u2022 Contributing to the creation and updating of technical documentation\n\nWho we are looking for\n\u2022 Foundational knowledge of computer science \/ IT\n\u2022 Willingness to develop a customer-centric approach to decision making\n\u2022 Basic awareness of tools such as Git, Grafana, Bitbucket, WildFly, Java, Docker, Zabbix, New Relic\n\u2022 Fundamentals of programming or scripting (e.g., Python, Bash)\n\u2022 Very good communication skills (written and verbal)\n\u2022 Ability to learn through workshops, SOP documentation and runbooks\n\u2022 Team spirit and collaborative approach\n\nIt is an advantage if you have\n\u2022 Experience in the payment industry, particularly in a client-facing role\n\u2022 Knowledge of TCP\/IP networks\n\u2022 Experience with SQL \/ Aurora\n\u2022 Knowledge of Android applications\n\u2022 Linux administration\n\u2022 Fluent English is a requirement, additional languages are an advantage","language":"cs","is_translated":true,"title_original":"Operational Technical Support Engineer","description_original":"Up\u0159es\u0148uj\u00edc\u00ed informace4):\tWhat you will be doing:  Operational Technical Support Engineer\r\no\tDeveloping understanding of troubleshooting and triaging of hybrid cloud (AWS) infrastructure\r\no\tProviding monitor and alert against critical service architecture\r\no\tInvoke the incident management process\r\no\tDevelop understanding of the interdependencies of the platform\r\no\tDevelop skills to drive incidents to mitigation\r\no\tCollaborate with key stakeholders to help facilitate productivity\r\no\tContribute to documentation evolution\r\nThe successful Aevi'ator: Junior Operational Technical Support Engineer\r\no\tFoundational computer science knowledge\r\no\tWillingness to develop an understanding of customer centric decision making\r\no\tAwareness of the use case of tools such as GIT, Grafana, Bitbucket, WildFly, Java, Docker, Zabbix, & Newrelic\r\no\tDeveloping relevant practical programming skills (Python, Bash scripting etc)\r\no\tStrong communication (verbal and written) skills\r\no\tAbility to develop knowledge through workshops, SOPs and runbooks\r\no\tCollaborative team ethic, operating within a shift model\r\nIt bonus if you have:\r\no\tPayment industry experience, particularly in a client facing remit\r\no\tTCP\/IP networking knowledge\r\no\tSQL \/ Aurora knowledge\r\no\tAndroid application knowledge\r\no\tLinux Administration skills\r\no\tEnglish fluency is required, other languages are beneficial\r\nOperational Technical Support Engineer - AEVI\r\nJako Operational Technical Support Engineer ve spole\u010dnosti AEVI se stanete sou\u010d\u00e1st\u00ed rostouc\u00ed komunity odborn\u00edk\u016f, kte\u0159\u00ed se zam\u011b\u0159uj\u00ed na \u0159e\u0161en\u00ed technick\u00fdch probl\u00e9m\u016f a podporu vysoce dostupn\u00fdch produk\u010dn\u00edch syst\u00e9m\u016f. Budete rozv\u00edjet sv\u00e9 technick\u00e9 dovednosti a pom\u00e1hat s podporou kritick\u00e9ho platformn\u00edho ekosyst\u00e9mu v dynamick\u00e9m prost\u0159ed\u00ed fintech spole\u010dnosti.\r\nCo budete d\u011blat\r\n\"\tRozv\u00edjet znalosti v oblasti troubleshootingu a tri\u00e1\u017ee hybridn\u00ed cloudov\u00e9 infrastruktury (AWS)\r\n\"\tPracovat ve sm\u011bnn\u00e9m re\u017eimu 24\/7: 2 denn\u00ed sm\u011bny, 2 no\u010dn\u00ed sm\u011bny, n\u00e1sledn\u011b 4 dny volna (sm\u011bny mohou p\u0159ipadat i na v\u00edkendy a st\u00e1tn\u00ed sv\u00e1tky)\r\n\"\tMonitorovat a reagovat na alerty v r\u00e1mci kritick\u00e9 servisn\u00ed architektury\r\n\"\tAktivovat proces incident managementu\r\n\"\tPostupn\u011b z\u00edsk\u00e1vat p\u0159ehled o vz\u00e1jemn\u00fdch z\u00e1vislostech jednotliv\u00fdch \u010d\u00e1st\u00ed platformy\r\n\"\tRozv\u00edjet schopnost \u0159e\u0161it incidenty a sm\u011b\u0159ovat je k rychl\u00e9 mitigaci\r\n\"\tSpolupracovat s kl\u00ed\u010dov\u00fdmi stakeholdery pro zaji\u0161t\u011bn\u00ed efektivn\u00edho provozu\r\n\"\tP\u0159isp\u00edvat k tvorb\u011b a aktualizaci technick\u00e9 dokumentace\r\nKoho hled\u00e1me\r\n\"\tZ\u00e1kladn\u00ed znalosti computer science \/ IT\r\n\"\tOchotu rozv\u00edjet customer-centric p\u0159\u00edstup k rozhodov\u00e1n\u00ed\r\n\"\tZ\u00e1kladn\u00ed pov\u011bdom\u00ed o n\u00e1stroj\u00edch jako Git, Grafana, Bitbucket, WildFly, Java, Docker, Zabbix, New Relic\r\n\"\tZ\u00e1klady programov\u00e1n\u00ed nebo skriptov\u00e1n\u00ed (nap\u0159. Python, Bash)\r\n\"\tVelmi dobr\u00e9 komunika\u010dn\u00ed dovednosti (p\u00edsemn\u00e9 i \u00fastn\u00ed)\r\n\"\tSchopnost u\u010dit se prost\u0159ednictv\u00edm workshop\u016f, SOP dokumentace a runbook\u016f\r\n\"\tT\u00fdmov\u00e9ho ducha a spolupracuj\u00edc\u00ed p\u0159\u00edstup\r\nV\u00fdhodou je\r\n\"\tZku\u0161enost z platebn\u00edho pr\u016fmyslu, zejm\u00e9na v klientsky orientovan\u00e9 roli\r\n\"\tZnalost TCP\/IP s\u00edt\u00ed\r\n\"\tZku\u0161enosti s SQL \/ Aurora\r\n\"\tZnalost Android aplikac\u00ed\r\n\"\tLinux administration\r\n\"\tPlynul\u00e1 angli\u010dtina je nutnost\u00ed, dal\u0161\u00ed jazyky jsou v\u00fdhodou\r\n\r\n\r\n\r\n\r\nUp\u0159es\u0148uj\u00edc\u00ed informace4):\tWhat you will be doing:  Operational Technical Support Engineer\r\no\tDeveloping understanding of troubleshooting and triaging of hybrid cloud (AWS) infrastructure\r\no\tProviding monitor and alert against critical service architecture\r\no\tInvoke the incident management process\r\no\tDevelop understanding of the interdependencies of the platform\r\no\tDevelop skills to drive incidents to mitigation\r\no\tCollaborate with key stakeholders to help facilitate productivity\r\no\tContribute to documentation evolution\r\nThe successful Aevi'ator: Junior Operational Technical Support Engineer\r\no\tFoundational computer science knowledge\r\no\tWillingness to develop an understanding of customer centric decision making\r\no\tAwareness of the use case of tools such as GIT, Grafana, Bitbucket, WildFly, Java, Docker, Zabbix, & Newrelic\r\nZam\u011bstnaneck\u00e9","available_locales":["cs","en"],"price":"45000.00","currency":"CZK","status":"active","noindex":true,"location":{"address":null,"full_address":null,"city":"Praha","country":"CZ","latitude":50.1029026,"longitude":14.3946353},"metadata":{"shift":"Nep\u0159etr\u017eit\u00fd provoz","region":"Hlavn\u00ed m\u011bsto Praha","employer":"Aevi CZ s.r.o.","positions":1,"salary_to":65000,"profession":"Operational Technical Support Engineer","start_date":"2026-03-18","salary_from":45000,"salary_unit":"K\u010d\/m\u011bs\u00edc","employer_ico":"04303041","suitable_for":["Vhodn\u00e9 pro cizince mimo EU","Zam\u011bstnaneck\u00e1 karta"],"min_education":"Z\u00e1kladn\u00ed + praktick\u00e1 \u0161kola","contact_person":"Alisa \u0160utova","employment_type":"full_time","employment_types":["Pracovn\u00ed pom\u011br \u2013 pln\u00fd \u00favazek"],"reference_number":"32807400723"},"user_id":null,"is_sponsored":false,"views_count":4,"ai_views_count":14,"bot_views_count":1,"ai_vendor_counts":{"meta":2,"other":2,"openai":5,"anthropic":5},"visibility":"public","submission_source":null,"submission_ai_name":null,"has_owner_email":true,"can_contact_owner":true,"phone":null,"owner_email":"alisa.shutova@aevi.com","images":[],"published_at":"2026-03-18T00:00:00+00:00","expires_at":null,"created_at":"2026-06-17T13:02:36+00:00","updated_at":"2026-09-23T02:12:24+00:00"}}