{"data":{"id":92754,"slug":"operational-technical-support-engineer-3","type":"job","title":"Operational Technical Support Engineer","description":"We are looking for a Senior Technical Analyst who will be a key technical authority across Aevi's platforms. This is a senior individual contributor role with a hands-on focus, where you will lead complex technical investigations, resolve production incidents with critical business impact, and propose technical solutions in a distributed payment systems environment.\n\nYou will serve as an L3\/L4 escalation point and work closely with Engineering, Architecture, Product, Delivery teams and external partners. Beyond solving problems, you will mentor other analysts, improve internal processes, and actively contribute to platform stability and technical solution quality.\n\nIf you enjoy working in a complex fintech environment, deep system analysis, and customer communication, this role is for you.\n\n\nJob Responsibilities -\n\nResolving Complex Incidents\n\"\tTake ownership of resolving complex incidents from start to finish\n\"\tLead root cause analysis across distributed systems\n\"\tInvestigate issues spanning multiple platforms, APIs, logs, databases, and integrations\n\"\tPropose remedial measures and technical recommendations\n\"\tSupport and mentor junior and mid-level analysts\nAdvanced Technical Analysis\n\"\tWork across payment platforms including payment processing, data flows, host connectors, settlement, and reconciliation\n\"\tPerform impact and risk analysis\n\"\tIdentify architectural weaknesses and opportunities for improvement\nCustomer and Partner Communication\n\"\tRepresent the Engineering team at customer workshops and escalations\n\"\tValidate assumptions and ensure scalable and long-term sustainable integration design\n\"\tProvide stakeholders with clear technical information, updates, and risk assessments\nChange Requests and Product Requests\n\n\n\"\tPerform impact analysis and solution design\n\"\tFacilitate technical workshops\n\"\tSupport development, QA, FAT\/UAT testing, and project pilot phases\nImproving Documentation Quality\n\"\tMaintain architectural overviews, data flow diagrams, and operational documentation (runbooks)\n\"\tSet documentation quality standards within the analyst team\n\n\n________________________________________\n\n\nRequired Experience and Skills\n\n\n\"\tMinimum 4 years of experience as a Technical Analyst in fintech, banking, or complex distributed systems\n\"\tExcellent knowledge of APIs, REST, JSON\/XML, and troubleshooting microservices architectures\n\"\tExperience analyzing logs in AWS environments (CloudWatch, ECS, EC2, S3) or Kubernetes\n\"\tKnowledge of PCI DSS and ISO 20022 \/ ISO 8583 standards is an advantage\n\"\tStrong analytical thinking and ability to explain complex technical issues clearly\n\"\tExperience with third-party solution integration in fintech environments is highly valued\n\"\tCzech and English at C1 level (spoken and written)","language":"cs","is_translated":true,"title_original":"Operational Technical Support Engineer","description_original":"Hled\u00e1me Senior Technical Analystu, kter\u00fd bude kl\u00ed\u010dovou technickou autoritou nap\u0159\u00ed\u010d platformami spole\u010dnosti Aevi. Jedn\u00e1 se o seniorn\u00ed individu\u00e1ln\u00ed roli s praktick\u00fdm zam\u011b\u0159en\u00edm, ve kter\u00e9 budete v\u00e9st komplexn\u00ed technick\u00e1 \u0161et\u0159en\u00ed, \u0159e\u0161it produk\u010dn\u00ed incidenty s kritick\u00fdm dopadem na byznys a navrhovat technick\u00e1 \u0159e\u0161en\u00ed v prost\u0159ed\u00ed distribuovan\u00fdch platebn\u00edch syst\u00e9m\u016f.\n\nBudete p\u016fsobit jako eskala\u010dn\u00ed bod \u00farovn\u011b L3\/L4 a \u00fazce spolupracovat s t\u00fdmy Engineeringu, Architektury, Produktu, Delivery i extern\u00edmi partnery. Krom\u011b samotn\u00e9ho \u0159e\u0161en\u00ed probl\u00e9m\u016f budete mentorovat ostatn\u00ed analytiky, zlep\u0161ovat intern\u00ed procesy a aktivn\u011b p\u0159isp\u00edvat ke stabilit\u011b platforem a technick\u00e9 kvalit\u011b \u0159e\u0161en\u00ed.\n\nPokud v\u00e1s bav\u00ed pr\u00e1ce v komplexn\u00edm fintech prost\u0159ed\u00ed, hlubok\u00e1 anal\u00fdza syst\u00e9m\u016f a komunikace se z\u00e1kazn\u00edky, tato role je pro v\u00e1s.\n\n\nN\u00e1pl\u0148 pr\u00e1ce -\n\n\u0158e\u0161en\u00ed komplexn\u00edch incident\u016f\n\"\tP\u0159evz\u00edt odpov\u011bdnost za \u0159e\u0161en\u00ed komplexn\u00edch incident\u016f od za\u010d\u00e1tku a\u017e do konce \n\"\tV\u00e9st anal\u00fdzu hlavn\u00edch p\u0159\u00ed\u010din probl\u00e9m\u016f (Root Cause Analysis) nap\u0159\u00ed\u010d distribuovan\u00fdmi syst\u00e9my \n\"\tVy\u0161et\u0159ovat probl\u00e9my zasahuj\u00edc\u00ed v\u00edce platforem, API, logy, datab\u00e1ze a integrace \n\"\tNavrhovat n\u00e1pravn\u00e1 opat\u0159en\u00ed a technick\u00e1 doporu\u010den\u00ed \n\"\tPodporovat a mentorovat juniorn\u00ed a mediorn\u00ed analytiky \nPokro\u010dil\u00e1 technick\u00e1 anal\u00fdza\n\"\tPracovat nap\u0159\u00ed\u010d platebn\u00edmi platformami v\u010detn\u011b zpracov\u00e1n\u00ed plateb, datov\u00fdch tok\u016f, host konektor\u016f, settlementu a reconciliace \n\"\tProv\u00e1d\u011bt anal\u00fdzy dopad\u016f a rizik \n\"\tIdentifikovat architektonick\u00e9 slabiny a p\u0159\u00edle\u017eitosti ke zlep\u0161en\u00ed \nKomunikace se z\u00e1kazn\u00edky a partnery\n\"\tZastupovat Engineering t\u00fdm na z\u00e1kaznick\u00fdch workshopech a p\u0159i eskalac\u00edch \n\"\tOv\u011b\u0159ovat p\u0159edpoklady a zaji\u0161\u0165ovat \u0161k\u00e1lovateln\u00fd a dlouhodob\u011b udr\u017eiteln\u00fd n\u00e1vrh integrac\u00ed \n\"\tPoskytovat stakeholder\u016fm jasn\u00e9 technick\u00e9 informace, aktualizace a hodnocen\u00ed rizik \nChange Requesty a Product Requesty\n\n\n\"\tProv\u00e1d\u011bt anal\u00fdzu dopad\u016f a n\u00e1vrh \u0159e\u0161en\u00ed \n\"\tFacilitovat technick\u00e9 workshopy \n\"\tPodporovat v\u00fdvoj, QA, FAT\/UAT testov\u00e1n\u00ed i pilotn\u00ed f\u00e1ze projekt\u016f \nZvy\u0161ov\u00e1n\u00ed kvality dokumentace\n\"\tUdr\u017eovat architektonick\u00e9 p\u0159ehledy, diagramy datov\u00fdch tok\u016f a provozn\u00ed dokumentaci (runbooky) \n\"\tNastavovat standardy kvality dokumentace v r\u00e1mci t\u00fdmu analytik\u016f \n\n\n________________________________________\n\n\nPo\u017eadovan\u00e9 zku\u0161enosti a dovednosti\n\n\n\"\tMinim\u00e1ln\u011b 4 roky zku\u0161enost\u00ed na pozici Technical Analyst v oblasti fintechu, bankovnictv\u00ed nebo komplexn\u00edch distribuovan\u00fdch syst\u00e9m\u016f \n\"\tV\u00fdborn\u00e1 znalost API, REST, JSON\/XML a troubleshootingu mikroservisn\u00edch architektur \n\"\tZku\u0161enosti s anal\u00fdzou log\u016f v prost\u0159ed\u00ed AWS (CloudWatch, ECS, EC2, S3) nebo Kubernetes \n\"\tZnalost standard\u016f PCI DSS a ISO 20022 \/ ISO 8583 je v\u00fdhodou \n\"\tSiln\u00e9 analytick\u00e9 my\u0161len\u00ed a schopnost srozumiteln\u011b vysv\u011btlit komplexn\u00ed technick\u00e9 probl\u00e9my \n\"\tZku\u0161enosti s integrac\u00ed \u0159e\u0161en\u00ed t\u0159et\u00edch stran ve fintech prost\u0159ed\u00ed jsou velmi cen\u011bny \n\"\t\u010ce\u0161tina a angli\u010dtina na \u00farovni C1 (slovem i p\u00edsmem)","price":"90000.00","currency":"CZK","status":"active","noindex":true,"location":{"address":null,"full_address":null,"city":"Praha","country":"CZ","latitude":50.1029026,"longitude":14.3946353},"metadata":{"shift":"Jednosm\u011bnn\u00fd provoz","region":"Hlavn\u00ed m\u011bsto Praha","employer":"Aevi CZ s.r.o.","positions":1,"salary_to":120000,"profession":"Operational Technical Support Engineer","start_date":"2026-06-19","salary_from":90000,"salary_unit":"K\u010d\/m\u011bs\u00edc","employer_ico":"04303041","suitable_for":["Vhodn\u00e9 pro cizince mimo EU","Modr\u00e1 karta"],"min_education":"\u00daSO (vyu\u010den\u00ed s maturitou)","contact_person":"Alisa Shutova","hours_per_week":40,"employment_type":"full_time","employment_types":["Pracovn\u00ed pom\u011br \u2013 pln\u00fd \u00favazek"],"reference_number":"33356360777"},"user_id":null,"is_sponsored":false,"views_count":10,"ai_views_count":16,"bot_views_count":0,"ai_vendor_counts":{"meta":5,"other":2,"openai":5,"anthropic":4},"visibility":"public","submission_source":null,"submission_ai_name":null,"has_owner_email":true,"can_contact_owner":true,"phone":null,"owner_email":"Alisa.shutova@aevi.com","images":[],"published_at":"2026-06-19T00:00:00+00:00","expires_at":null,"created_at":"2026-06-27T04:03:46+00:00","updated_at":"2026-09-18T02:33:38+00:00"}}