{"data":{"id":169915,"slug":"operations-csm-manager","type":"job","title":"Operations & CSM Manager","description":"Are you ready to bring your experience, innovative perspective and creative skills to ePARK as part of the SKIDATA Group within ASSA ABLOY? Join our team preferably in Gothenburg, Sweden and enjoy a collaborative culture that empowers you to build a career you can be proud of.\nWhat you would do as our Manager \u2013 Operations & Customer Success\nThe Operations & CSM Manager at ePARK is a strategically important leadership role reporting directly to the Head of ePARK, responsible for the daily operational performance of the company's Delivery and Customer Support functions. Initially focused on the Swedish market, the role will play a key part in scaling ePARK's operational structure as the company expands across several European markets.\nThe role involves regular travelling within Europe\n \nYou would also:\n\u2022 Guide, coach, and develop the Operations organization, existing of Customer Success & Delivery & Customer Support team.\n\u2022 Own daily operational delivery \u2014 including B2B\/B2G customer onboarding \u2014 ensuring high quality, customer satisfaction, and cost efficiency across B2B, B2G, and B2C.\n\u2022 Drive modernization of processes, systems, and ways of working, building scalable digital structures to support international expansion.\n\u2022 Follow up on KPIs and use data-driven insights to identify problems and launch concrete improvement initiatives.\n\u2022 Work closely with the ePARK Management Team, contributing directly to the company's strategic direction and growth plans.\n \nThe skills and experience you need\nWe are looking for someone who:\n\u2022 Has minimum 5 years of experience within Operations and\/or Customer Success Management in a Digital Business Model environment.\n\u2022 Previous experience in direct or indirect people management is essential, but even more your interest in developing organizations and growing high performing teams.\n\u2022 Has proven experience from B2B and\/or B2C businesses; SaaS industry background (especially as CSM or in a similar operational leadership role) is highly meritorious.\n\u2022 Has strong analytical skills with a genuine interest in systems and digital solutions.\n\u2022 Has experience building or scaling structure, processes, and ways of working through digital tools and platforms during periods of growth or change and is comfortable operating at both a strategic and hands-on operational level.\n \nSuccess in this role requires a confident, structured people-manager who can create clarity and direction even in a fast-changing environment. The ideal person combines a profound knowledge of Operations & CSM with strong people leadership with the ability to build trust across different teams and functions, balancing empathy with accountability. They should be genuinely driven by creating impact \u2014 someone who thrives on turning ambiguity into scalable structure, communicates clearly across both technical and non-technical stakeholders, and is comfortable working closely with senior leadership while still staying close to day-to-day operations. Fluency in both English and Swedish is essential.\n \nWhat we offer\nWe're passionate about providing amazing opportunities and benefits, so you can continue and progress a lifelong career with us \u2013 here's what we have to offer:\n \n\u2022 Fast growing organization with expanding opportunities.\n\u2022 Learning and career development opportunities, whether it's online learning, management training or enhancing your skills.\n\u2022 A competitive salary and incentive schemes.\n \nWe review applications regularly, so don't wait\nWe are building diverse, inclusive teams, and encourage applications from everyone who can see themselves working with us. Just set up your profile and apply here.\nTo make sure your personal data is safe, we don't look at any applications sent by email or post. If you have any questions about the role or the process, email Mona Yusefi, Talent Acquisition Business Partner, at mona.yusefi@assaabloy.com\nLet's create a safer and more open world - together!\n \nTo find out more about us, visit www.assaabloy.com\nInnovative solutions at the cutting edge, a dynamic and forward-thinking work environment, and diverse opportunities \u2013 welcome to the world of SKIDATA. Join our strong, international team now and help shape the future of modern access solutions with your creativity and expertise. When you join our SKIDATA team, you'll also be part of the ASSA ABLOY Group, the global leader in access solutions. You'll have 62,000 colleagues in more than 70 different countries.\n#SKIDATA\n \n#LI-WGIE","language":"sv","is_translated":true,"title_original":"Operations & CSM Manager","description_original":"Are you ready to bring your experience, innovative perspective and creative skills to ePARK as part of the SKIDATA Group within ASSA ABLOY? Join our team preferably in Gothenburg, Sweden and enjoy a collaborative culture that empowers you to build a career you can be proud of.\nWhat you would do as our Manager \u2013 Operations & Customer Success\nThe Operations & CSM Manager at ePARK is a strategically important leadership role reporting directly to the Head of ePARK, responsible for the daily operational performance of the company's Delivery and Customer Support functions. Initially focused on the Swedish market, the role will play a key part in scaling ePARK's operational structure as the company expands across several European markets.\nThe role involves regular travelling within Europe\n \nYou would also:\n\u2022 Guide, coach, and develop the Operations organization, existing of Customer Success & Delivery & Customer Support team.\n\u2022 Own daily operational delivery \u2014 including B2B\/B2G customer onboarding \u2014 ensuring high quality, customer satisfaction, and cost efficiency across B2B, B2G, and B2C.\n\u2022 Drive modernization of processes, systems, and ways of working, building scalable digital structures to support international expansion.\n\u2022 Follow up on KPIs and use data-driven insights to identify problems and launch concrete improvement initiatives.\n\u2022 Work closely with the ePARK Management Team, contributing directly to the company's strategic direction and growth plans.\n \nThe skills and experience you need\nWe are looking for someone who:\n\u2022 Has m\u00ednimum 5 years of experience within Operations and\/or Customer Success Management in a Digital Business Model environment.\n\u2022 Previous experience in direct or indirect people management is essential, but even more your interest in developing organizations and growing high performing teams.\n\u2022 Has proven experience from B2B and\/or B2C businesses; SaaS industry background (especially as CSM or in a similar operational leadership role) is highly meritorious.\n\u2022 Has strong analytical skills with a genuine interest in systems and digital solutions.\n\u2022 Has experience building or scaling structure, processes, and ways of working through digital tools and platforms during periods of growth or change and is comfortable operating at both a strategic and hands-on operational level.\n \nSuccess in this role requires a confident, structured people-manager who can create clarity and direction even in a fast-changing environment. The ideal person combines a profound knowledge of Operations & CSM with strong people leadership with the ability to build trust across different teams and functions, balancing empathy with accountability. They should be genuinely driven by creating impact \u2014 someone who thrives on turning ambiguity into scalable structure, communicates clearly across both technical and non-technical stakeholders, and is comfortable working closely with senior leadership while still staying close to day-to-day operations.Fluency in both English and Swedish is essential. \n \nWhat we offer\nWe\u2019re passionate about providing amazing opportunities and benefits, so you can continue and progress a lifelong career with us \u2013 here\u2019s what we have to offer:\n \n\u2022 Fast growing organization with expanding opportunities.\n\u2022 Learning and career development opportunities, whether it\u2019s online learning, \n\u202fmanagement training or enhancing your skills. \n\u2022 A competitive salary and incentive schemes.\n \nWe review applications regularly, so don\u2019t wait\nWe are building diverse, inclusive teams, and encourage applications from everyone who can see themselves working with us. Just set up your profile and apply here.\nTo make sure your personal data is safe, we don\u2019t look at any applications sent by email or post. If you have any questions about the role or the process, email Mona Yusefi, Talent Acquisition Business Partner, at mona.yusefi@assaabloy.com \nLet\u2019s create a safer and more open world - together!\n \nTo find out more about us, visit www.assaabloy.com \nInnovative solutions at the cutting edge, a dynamic and forward-thinking work environment, and diverse opportunities \u2013 welcome to the world of SKIDATA. Join our strong, international team now and help shape the future of modern access solutions with your creativity and expertise. When you join our SKIDATA team, you\u2019ll also be part of the ASSA ABLOY Group, the global leader in access solutions. You\u2019ll have 62,000 colleagues in more than 70 different countries.\n#SKIDATA\n \n#LI-WGIE","price":null,"currency":"SEK","status":"active","noindex":true,"location":{"address":null,"full_address":null,"city":"G\u00d6TEBORG","country":"SE","latitude":57.709642330147,"longitude":11.947749993968},"metadata":{"region":"V\u00e4stra G\u00f6talands l\u00e4n","duration":"Tills vidare","employer":"ASSA ABLOY AB","postcode":"41755","positions":1,"profession":"Customer success manager\/CSM","salary_type":"Fast m\u00e5nads- vecko- eller timl\u00f6n","scope_of_work":"100\u2013100 %","working_hours":"Heltid","employment_type":"full_time","occupation_field":"F\u00f6rs\u00e4ljning, ink\u00f6p, marknadsf\u00f6ring","employer_workplace":"ASSA ABLOY\/ePARK","translation_status":"done","experience_required":true,"employment_type_label":"Tillsvidareanst\u00e4llning (inkl. eventuell provanst\u00e4llning)"},"user_id":null,"is_sponsored":false,"views_count":0,"ai_views_count":5,"ai_vendor_counts":{"meta":3,"anthropic":2},"visibility":"public","submission_source":null,"submission_ai_name":null,"has_owner_email":true,"can_contact_owner":true,"phone":null,"owner_email":"mona.yusefi@assaabloy.com","images":[],"published_at":"2026-08-24T14:19:55+00:00","expires_at":"2026-09-23T23:59:59+00:00","created_at":"2026-08-25T03:17:33+00:00","updated_at":"2026-08-25T04:01:11+00:00"}}