{"data":{"id":231659,"slug":"operations-customer-support-till-ordine-goteborg","type":"job","title":"Operations & Customer Support Coordinator \/\/ G\u00f6teborg","description":"The restaurant industry is changing rapidly, and we're driving that change. Ordine develops smart point-of-sale systems and digital solutions that make it easier for restaurants to process payments, work efficiently, and give their guests a better experience.\nNow we're looking for someone with support experience who wants to become an important part of Ordine's continued growth. Here you'll combine customer interaction and problem-solving with the opportunity to create structure and develop how we work going forward. Is that you? Keep reading.\nAbout the role\nAs Operations & Customer Support Coordinator, you'll be an important part of Ordine's daily operations and a close contact for our customers. The foundation of the role is customer support via email and phone, where you help customers with questions, guide them through the system, and solve problems that come up along the way. You'll also play an important role when new customers get started with Ordine. In the onboarding process, you'll help set up menus, items, prices, and other information in the system and ensure everything is in place before the customer launches. When needed, you'll also help with installations and follow-ups at the customer's location.\nBut the role isn't just about following existing processes. Ordine is growing, and with more customers comes the need for even clearer ways of working. That's why we're looking for someone who enjoys creating order, documenting workflows, and helping develop routines and processes.\nBeyond this, you'll support where needed in daily operations\u2014for example, with deliveries, orders, inventory, and other operational tasks. Do you also have an interest in marketing and social media? Even better. There's an opportunity to contribute with content and communications and help develop how Ordine presents itself.\nWe're looking for someone who\u2026\n\u2026gets energized by helping others and who is warm, positive, and enjoys collaborating with people around you. You're organized in your own work and find it easy to juggle multiple things at once. You also have an eye for what can be made simpler and better, and you thrive in a role where you can create routines, processes, and ways of working that bring structure as the business grows.\nUnpretentiousness and flexibility characterize your work style, and you're happy to step in and support where needed, even when the task isn't obviously on your plate. You take responsibility, drive things forward, and make sure what you take on is done properly.\n\nApproximately 2 years of experience in customer service, support, Customer Success, or similar\n\n\nExperience working with customer cases and following workflows from start to finish\n\n\nAbility and willingness to create routines, processes, and structure\n\n\nGood system proficiency and experience with CRM, case management, or support systems\n\n\nFluent in Swedish and English, spoken and written\n\n\nInterest in marketing and social media is a plus\n\n\nDriver's license is meriting\n\n\nAbout the company  Ordine is a Gothenburg-based tech company that develops modern point-of-sale systems and digital solutions for restaurants, cafes, and bars throughout Sweden. With a focus on simplicity, service, and user-friendliness, we help our customers simplify their workdays\u2014from payments and order management to smart features that create better workflows in the business. Everything is built to work in an industry where every second counts.\nThe company has been around for 5 years and has since grown steadily together with our customers. Today we're a tight and engaged team that works closely together day-to-day. We believe in clear communication, shared responsibility, and solving things together. Our ambition is to continue developing both our products and our ways of working as we grow, always with the customer experience in focus.\nIf you're reading this and thinking ","language":"sv","is_translated":true,"title_original":"Operations & Customer Support till Ordine \/\/ G\u00f6teborg","description_original":"Restaurangbranschen f\u00f6r\u00e4ndras snabbt, och vi \u00e4r med och driver den. Ordine utvecklar smarta kassasystem och digitala l\u00f6sningar som g\u00f6r det enklare f\u00f6r restauranger att ta betalt, jobba effektivt och ge sina g\u00e4ster en b\u00e4ttre upplevelse.\nNu s\u00f6ker vi dig som har erfarenhet av support och som vill bli en viktig del av Ordines fortsatta tillv\u00e4xt. H\u00e4r f\u00e5r du kombinera kundkontakt och probleml\u00f6sning med m\u00f6jligheten att skapa struktur och utveckla hur vi arbetar fram\u00e5t. \u00c4r det du? Scrolla ner.\nOm rollen\nSom Operations & Customer Support Coordinator blir du en viktig del av Ordines vardag och en n\u00e4ra kontakt f\u00f6r v\u00e5ra kunder. Grunden i rollen \u00e4r kundsupport via mejl och telefon, d\u00e4r du hj\u00e4lper kunder med fr\u00e5gor, guidar dem r\u00e4tt i systemet och l\u00f6ser problem som dyker upp l\u00e4ngs v\u00e4gen. Du kommer ocks\u00e5 att ha en viktig roll n\u00e4r nya kunder ska komma ig\u00e5ng med Ordine. I onboardingprocessen hj\u00e4lper du bland annat till med att l\u00e4gga upp menyer, artiklar, priser och annan information i systemet och ser till att allt \u00e4r p\u00e5 plats inf\u00f6r kundens start. Vid behov hj\u00e4lper du \u00e4ven till med installationer och uppf\u00f6ljningar ute hos kund.\nMen rollen handlar inte bara om att f\u00f6lja de fl\u00f6den som redan finns. Ordine v\u00e4xer, och med fler kunder kommer ocks\u00e5 behovet av \u00e4nnu tydligare arbetss\u00e4tt. D\u00e4rf\u00f6r s\u00f6ker vi dig som gillar att skapa ordning, dokumentera arbetss\u00e4tt och vara med och utveckla rutiner och processer.\nUt\u00f6ver detta kommer du att st\u00f6tta upp d\u00e4r det beh\u00f6vs i den dagliga verksamheten, exempelvis med leveranser, best\u00e4llningar, lager och andra operativa uppgifter. Har du dessutom ett intresse f\u00f6r marknadsf\u00f6ring och sociala medier? \u00c4nnu b\u00e4ttre. H\u00e4r finns m\u00f6jlighet att \u00e4ven bidra med inneh\u00e5ll och kommunikation och vara med och utveckla hur Ordine syns ut\u00e5t.\nVi s\u00f6ker dig som\u2026\n\u2026f\u00e5r energi av att hj\u00e4lpa andra och som \u00e4r varm, positiv och tycker om att samarbeta med m\u00e4nniskor omkring dig. Du \u00e4r strukturerad i ditt eget arbete och har l\u00e4tt f\u00f6r att h\u00e5lla ihop flera saker samtidigt. Du har ocks\u00e5 ett \u00f6ga f\u00f6r vad som kan g\u00f6ras enklare och b\u00e4ttre och trivs i en roll d\u00e4r du f\u00e5r skapa rutiner, processer och arbetss\u00e4tt som ger struktur i takt med att verksamheten v\u00e4xer.\nPrestigel\u00f6shet och flexibilitet pr\u00e4glar ditt s\u00e4tt att arbeta och du kliver g\u00e4rna in och st\u00f6ttar d\u00e4r det beh\u00f6vs, \u00e4ven n\u00e4r uppgiften inte sj\u00e4lvklart ligger p\u00e5 ditt bord. Du tar ansvar, driver saker fram\u00e5t och ser till att det du tar dig an blir ordentligt gjort.\n\nCa 2 \u00e5rs erfarenhet av kundservice, support, Customer Success, eller liknande\n\n\nErfarenhet av att arbeta med kund\u00e4renden och f\u00f6lja fl\u00f6den fr\u00e5n start till m\u00e5l\n\n\nF\u00f6rm\u00e5ga och vilja att skapa rutiner, processer och struktur\n\n\nGod systemvana och erfarenhet av exempelvis CRM-, \u00e4rendehanterings- eller supportsystem\n\n\nFlytande i svenska och engelska i tal och skrift\n\n\nIntresse f\u00f6r marknadsf\u00f6ring och sociala medier \u00e4r ett plus\n\n\nK\u00f6rkort \u00e4r meriterande\n\n\nOm bolaget  Ordine \u00e4r ett G\u00f6teborgsbaserat techbolag som utvecklar moderna kassasystem och digitala l\u00f6sningar f\u00f6r restauranger, caf\u00e9er och barer runt om i Sverige. Med fokus p\u00e5 enkelhet, service och anv\u00e4ndarv\u00e4nlighet hj\u00e4lper vi v\u00e5ra kunder att f\u00f6renkla sina arbetsdagar \u2013 fr\u00e5n betalningar och orderhantering till smarta funktioner som skapar b\u00e4ttre fl\u00f6de i verksamheten. Allt \u00e4r byggt f\u00f6r att fungera i en bransch d\u00e4r varje sekund r\u00e4knas.\nBolaget har funnits i 5 \u00e5r, och har sedan dess vuxit stadigt tillsammans med v\u00e5ra kunder. Idag \u00e4r vi ett tight och engagerat team, som arbetar n\u00e4ra varandra i vardagen. Vi tror p\u00e5 tydlig kommunikation, gemensamt ansvar och att l\u00f6sa saker tillsammans. V\u00e5r ambition \u00e4r att forts\u00e4tta utveckla b\u00e5de v\u00e5ra produkter och v\u00e5rt arbetss\u00e4tt i takt med att vi v\u00e4xer, alltid med kundupplevelsen i fokus.\nOm du l\u00e4ser detta och t\u00e4nker \u201cdet d\u00e4r \u00e4r ju jag\u201d \u2013 d\u00e5 vill vi h\u00f6ra fr\u00e5n dig.\nSTART: Omg\u00e5ende  PLATS: G\u00f6teborg  OMFATTNING: Heltid, 8.00-17.00  L\u00d6N: Fast l\u00f6n 32.000-37.000 kr beroende p\u00e5 erfarenhet  KONTAKT: Senior Recruiter, Mikaela Ehk mikaela.ehk@oddwork.se (f\u00f6r fr\u00e5gor om rollen, ej ans\u00f6kningar)  SISTA ANS\u00d6KNINGSDAG: Urval sker l\u00f6pande\nSom ledande byr\u00e5 inom employer branding och rekrytering \u00e4r vi h\u00e4r f\u00f6r att revolutionera v\u00e5r bransch, matcha talanger med f\u00f6retagskulturer och st\u00e4rka organisationers arbetsgivarvarum\u00e4rken. Nyfiken p\u00e5 att veta mer? V\u00e4lkommen in i\u202fOddworks\u202fv\u00e4rld genom att klicka h\u00e4r eller hitta fler karri\u00e4rm\u00f6jligheter h\u00e4r.","available_locales":["en"],"price":null,"currency":"SEK","status":"active","noindex":true,"location":{"address":"Kungsgatan 42","full_address":null,"city":"G\u00f6teborg","country":"SE","latitude":57.704539356952,"longitude":11.966774219594},"metadata":{"region":"V\u00e4stra G\u00f6talands l\u00e4n","duration":"Tills vidare","employer":"Oddwork Sweden AB","postcode":"41115","positions":1,"profession":"Kundtj\u00e4nstmedarbetare","salary_type":"Fast m\u00e5nads- vecko- eller timl\u00f6n","employer_url":"https:\/\/jobb.oddwork.se","scope_of_work":"100\u2013100 %","working_hours":"Heltid","driving_license":true,"employment_type":"full_time","occupation_field":"Administration, ekonomi, juridik","employer_workplace":"Oddwork","translation_status":"done","experience_required":true,"employment_type_label":"Vanlig anst\u00e4llning"},"user_id":null,"is_sponsored":false,"views_count":0,"ai_views_count":2,"bot_views_count":0,"ai_vendor_counts":{"anthropic":2},"visibility":"public","submission_source":null,"submission_ai_name":null,"has_owner_email":true,"can_contact_owner":true,"phone":null,"owner_email":"mikaela.ehk@oddwork.se","images":[],"published_at":"2026-09-25T11:42:13+00:00","expires_at":"2027-03-24T23:59:59+00:00","created_at":"2026-09-26T03:54:04+00:00","updated_at":"2026-09-26T04:06:34+00:00"}}