{"data":{"id":158423,"slug":"operativ-trafikinformator-visstid","type":"job","title":"Operational Traffic Information Officer \u2013 Fixed-Term Position","description":"Do you want to make a difference for thousands of train passengers every day? As an operational traffic information officer, you are responsible for delivering accurate and timely information, and you help ensure that everyone gets where they need to go smoothly, safely, and on time.\n\nJob Responsibilities\n\nDo you thrive when no two days are the same?\n\nAs an operational traffic information officer, you will have an educational, challenging, and engaging role with comprehensive onboarding, training, and mentorship to help you get started on the right foot. Our traffic information officers ensure that the information flow works and that train passengers receive correct information and good alternative travel options when something unexpected happens in traffic. This can range from delayed and cancelled trains to platform changes. You play an important role in collecting, compiling, and communicating information about traffic conditions, both to your colleagues and to, for example, railway companies. You do this through computerized monitoring systems and cooperation with external partners, traffic controllers, and other traffic information officers. You inform train passengers primarily via platform displays, monitors, and public address systems, and you provide the foundation for information on various websites, apps, and media. When train traffic runs as planned, you will have calm periods where you mainly monitor and remain ready in case the traffic situation changes. When an incident occurs, the pace picks up and there is a lot of activity in the operations room. It is important that you are comfortable in an environment where the pace becomes hectic and sometimes loud.\n\nSince operations run 24\/7, as a traffic information officer you will work various shifts according to schedule, 365 days a year and around the clock, including night duty. The base salary is 30,000-31,500 kr\/month and this applies also during the training period. This is a fixed-term position through December 30, 2027, with possible extension. You will start with paid training on-site at the Traffic Control Center in Gothenburg.\n\nQualifications\n\nWho are you?\n\nYou always keep the passenger in focus and enjoy working in an operational and dynamic environment. You are attentive and communicative, and you have a natural ability to express yourself in a calm and clear manner. In your daily work, you have no problem maintaining concentration even during quieter periods, and you understand that monitoring requires focus and responsibility. But you are also the type who quickly ramps up when the pace increases\u2014you keep your head cool, prioritize correctly, and solve situations together with your colleagues. You enjoy working with others and have a natural ability to build good relationships. At the same time, you are analytical and proactive, ensuring that you stay one step ahead, always with the passenger's best interests in mind.\n\nYou are motivated by active employee engagement where you take responsibility for your tasks in a goal-oriented manner while being aware of how you are part of and contribute to the bigger picture through cooperation with others.\n\nWe are looking for someone who has:\n- Upper secondary education, or equivalent knowledge from other studies\n- At least 1 year of work experience\n- Experience working with multiple digital programs and\/or IT systems\n- Good ability to express yourself in speech and writing in Swedish\n\nIt is advantageous if you have:\n- Professional experience from operational activities such as a traffic control center, alarm center, operations control center, or other comparable event-driven operational work\n- Current experience working inconvenient hours, such as shifts (varying between day, evening, weekends, and night)\n\nOther Information\n\nYou need to attach your CV with your application. We have stopped requiring cover letters as they are not part of our selection materials.\n\nTo ensure you don't miss important information about your application, you need to keep yourself updated via My Career Page! We primarily use email (from the address: noreply@heroma.se) for communications and interview invitations. Check your inbox and spam\/junk folder regularly during this period to make sure you receive all information from us! You may also want to add that email address to your contacts.\n\nThis recruitment process includes web-based tests as part of the selection.\n\nTentative Timeline:\n- Tests sent September 8\n- Interviews conducted during week 40\n\nThe position is subject to security vetting without a classified security level. Employment requires a passed result in the security vetting, which is conducted in accordance with the Security Protection Act (2018:585).\n\nFor questions about the position, contact recruiting managers Mia Khatab or Malin \u00d6stang\u00e5rd, most easily reached via email: mia.khatab@trafikverket.se or malin.ostangard@trafikverket.se\n\nApplication\n\nThe questions you answer when submitting your application will form the basis for our initial selection. If you have protected personal information, you should contact the responsible manager for the recruitment so that your application is handled according to special procedures. You will find the manager's name and contact details in the job posting.\n\nAt Traffic Operations, you work in the center of events to keep our transportation system functioning for Sweden's thousands of passengers\u201424\/7, year-round. We plan, manage, and monitor traffic on 98,500 km of state roads and 14,200 km of state railways. Our task is to help keep roads accessible, trains on time, and traffic information current.\n\nAt Trafikverket, we work to bring Sweden closer together. We believe that a combination of different experiences, backgrounds, and perspectives is the best foundation for building a workplace free from discrimination and an environment where everyone thrives and does their best. We believe in diversity where the common denominator is reliability, commitment, and courage. That's how we best represent our society.","language":"sv","is_translated":true,"title_original":"Operativ trafikinformat\u00f6r visstid","description_original":"Vill du vara med och g\u00f6ra skillnad f\u00f6r tusentals t\u00e5gresen\u00e4rer varje dag? I rollen som operativ trafikinformat\u00f6r ansvarar du f\u00f6r att f\u00f6rmedla korrekt och snabb information och du \u00e4r med och bidrar till att se till att alla kommer fram smidigt, gr\u00f6nt och tryggt.\nArbetsuppgifter\nTrivs du som b\u00e4st n\u00e4r den ena dagen inte \u00e4r den andra lik?\nSom operativ trafikinformat\u00f6r f\u00e5r du ett l\u00e4rorikt, utmanande och roligt arbete med en gedigen introduktion, utbildning och handledning f\u00f6r att du ska komma in i arbetet p\u00e5 b\u00e4sta s\u00e4tt. V\u00e5ra trafikinformat\u00f6rer ser till att informationsfl\u00f6det fungerar och att t\u00e5gresen\u00e4rerna f\u00e5r r\u00e4tt information och goda m\u00f6jligheter till alternativa resor, n\u00e4r det pl\u00f6tsligt h\u00e4nder n\u00e5got ov\u00e4ntat i trafiken. Detta kan g\u00e4lla allt fr\u00e5n f\u00f6rsenade och inst\u00e4llda t\u00e5g till byte av perrong. Du har en viktig roll n\u00e4r det g\u00e4ller att samla in, sammanst\u00e4lla och f\u00f6rmedla vidare information om trafikl\u00e4get, b\u00e5de till dina kollegor och exempelvis j\u00e4rnv\u00e4gsf\u00f6retag. Det g\u00f6r du via datoriserade \u00f6vervakningssystem och samverkan med bland annat externa samarbetspartners, trafikledare och \u00f6vriga trafikinformat\u00f6rer. Du informerar t\u00e5gresen\u00e4rerna fr\u00e4mst via plattformsskyltar, monitorer och h\u00f6gtalare samt l\u00e4gger grunden f\u00f6r information till olika webbplatser, appar och media. N\u00e4r t\u00e5gtrafiken fungerar som planerat kommer du att ha lugna perioder, d\u00e4r du framf\u00f6rallt \u00f6vervakar och \u00e4r beredd om l\u00e4get i trafiken f\u00f6r\u00e4ndras. N\u00e4r det sker en incident blir det h\u00f6gt tempo och det h\u00e4nder mycket i det operativa rummet. Det \u00e4r viktigt att du trivs i en milj\u00f6 d\u00e4r det blir h\u00f6gt tempo och ibland h\u00f6ga ljud.\nD\u00e5 verksamheten bedrivs dygnet runt inneb\u00e4r det att som trafikinformat\u00f6r arbetar du olika skift enligt schema, \u00e5rets alla dagar och dygnets alla timmar d\u00e4r \u00e4ven nattj\u00e4nstg\u00f6ring ing\u00e5r. Grundl\u00f6nen \u00e4r p\u00e5 30.000-31.500 kr\/m\u00e5nad och denna till\u00e4mpas \u00e4ven under utbildningstiden. Tj\u00e4nsten \u00e4r en visstidsanst\u00e4llning till och med 2027-12-30 med eventuellt m\u00f6jlighet till f\u00f6rl\u00e4ngning. Du b\u00f6rjar med en betald utbildning p\u00e5 plats vid Trafikledningscentralen i G\u00f6teborg.\nKvalifikationer\nVem \u00e4r du?\nDu har alltid har resen\u00e4ren i fokus och trivs att arbeta i en operativ och dynamisk milj\u00f6. Du \u00e4r lyh\u00f6rd och kommunikativ, och har l\u00e4tt f\u00f6r att g\u00f6ra dig f\u00f6rst\u00e5dd p\u00e5 ett lugnt och tydligt s\u00e4tt. I det dagliga arbetet har du inga problem att h\u00e5lla koncentrationen uppe \u00e4ven under lugnare stunder, och du f\u00f6rst\u00e5r att \u00f6vervakning kr\u00e4ver sk\u00e4rpa och ansvar. Men du \u00e4r ocks\u00e5 den som snabbt v\u00e4xlar upp n\u00e4r tempot \u00f6kar - du h\u00e5ller huvudet kallt, prioriterar r\u00e4tt och l\u00f6ser situationen tillsammans med dina kollegor. Du gillar att jobba ihop med andra och har en naturlig f\u00f6rm\u00e5ga att skapa goda relationer. Samtidigt \u00e4r du analytisk och proaktiv d\u00e4r du ser till att ligga steget f\u00f6re, alltid med resen\u00e4rens b\u00e4sta i \u00e5tanken.\nDu motiveras av ett aktivt medarbetarskap d\u00e4r du p\u00e5 ett m\u00e5lmedvetet s\u00e4tt tar ansvar f\u00f6r dina arbetsuppgifter samtidigt som du \u00e4r uppm\u00e4rksam p\u00e5 hur du \u00e4r en del av och bidrar till helheten genom att samverka med andra.\nVi s\u00f6ker dig som har:\ngymnasieutbildning, alternativt motsvarande kunskaper genom andra studier\nminst 1 \u00e5rs arbetslivserfarenhet\nvana av att arbeta i flera olika digitala program och \/eller IT-system\ngod f\u00f6rm\u00e5ga att uttrycka dig i tal och skrift p\u00e5 svenska\n\nDet \u00e4r meriterande om du har:\nyrkeserfarenhet fr\u00e5n operativ verksamhet som till exempel en trafikledningscentral, larmcentral, driftledningscentral eller annan operativ h\u00e4ndelsestyrd verksamhet som vi bed\u00f6mer som likv\u00e4rdig\naktuell erfarenhet av att arbeta obekv\u00e4ma arbetstider, s\u00e5som exempelvis skift (varierat mellan dag, kv\u00e4ll, helg och natt)\n\u00d6vrig information\nDu beh\u00f6ver bifoga ditt CV i samband med ans\u00f6kan. Vi har slutat beg\u00e4ra in personligt brev d\u00e5 vi inte har med det som del av urvalsunderlaget.\nF\u00f6r att undvika att du missar viktig information om din ans\u00f6kan beh\u00f6ver du se till att h\u00e5lla dig uppdaterad via Min karri\u00e4rsida! Vi anv\u00e4nder fr\u00e4mst mail (fr\u00e5n mejladress: noreply@heroma.se) f\u00f6r att g\u00f6ra utskick och kallelser. Kolla din inkorg och \u00e4ven skr\u00e4ppost\/SPAM regelbundet under denna tid f\u00f6r att vara s\u00e4ker p\u00e5 att du f\u00e5r all information fr\u00e5n oss! Du kan med f\u00f6rdel \u00e4ven l\u00e4gga till den mejladressen i dina mejlkontakter.\nI denna rekrytering anv\u00e4nds webbaserade tester som en del i urvalet.\nPrelimin\u00e4r tidplan:\nTester skickas den 8 september\nIntervjuer genomf\u00f6rs under vecka 40\nAnst\u00e4llningen s\u00e4kerhetspr\u00f6vas utan placering i s\u00e4kerhetsklass. F\u00f6r anst\u00e4llning kr\u00e4vs godk\u00e4nt resultat i s\u00e4kerhetspr\u00f6vningen, som genomf\u00f6rs i enlighet med best\u00e4mmelser i s\u00e4kerhetsskyddslagen (2018:585).\nVid fr\u00e5gor om tj\u00e4nsten kontakta rekryterande chefer Mia Khatab eller Malin \u00d6stang\u00e5rd, n\u00e5s enklast via mail: mia.khatab@trafikverket.se eller malin.ostangard@trafikverket.se\nAns\u00f6kan\nDe fr\u00e5gor som du f\u00e5r besvara n\u00e4r du skickar in din ans\u00f6kan kommer att ligga till grund f\u00f6r det f\u00f6rsta urvalet vi g\u00f6r.\u00a0Om du har skyddade personuppgifter ska du kontakta ansvarig chef f\u00f6r rekryteringen s\u00e5 att din ans\u00f6kan blir hanterad enligt s\u00e4rskilda rutiner. Du hittar namn och kontaktuppgifter till chefen i annonsen.\nInom Trafik jobbar du i h\u00e4ndelsernas centrum f\u00f6r att f\u00e5 v\u00e5rt transportsystem att fungera f\u00f6r alla Sveriges tusentals resen\u00e4rer - dygnet runt, \u00e5ret runt. Vi planerar, leder och \u00f6vervakar trafiken p\u00e5 98 500 km statliga v\u00e4gar och 14 200 km statliga j\u00e4rnv\u00e4gar. V\u00e5r uppgift \u00e4r att bidra till att v\u00e4garna \u00e4r framkomliga, att t\u00e5gen kommer i tid och att trafikinformationen \u00e4r aktuell.\nP\u00e5 Trafikverket jobbar vi med att g\u00f6ra Sverige n\u00e4rmare. Vi tror p\u00e5 att en f\u00f6rening av olika erfarenheter, bakgrunder och perspektiv \u00e4r den b\u00e4sta grunden f\u00f6r att bygga en arbetsplats fri fr\u00e5n diskriminering och en milj\u00f6 d\u00e4r alla trivs och g\u00f6r sitt b\u00e4sta. Vi tror p\u00e5 m\u00e5ngfald d\u00e4r den gemensamma n\u00e4mnaren \u00e4r p\u00e5litlighet, engagemang och mod. F\u00f6r det \u00e4r s\u00e5 vi b\u00e4st representerar v\u00e5rt samh\u00e4lle.","price":"30000.00","currency":"SEK","status":"active","noindex":true,"location":{"address":"Ort enligt annonsen","full_address":null,"city":"Ort enligt annonsen","country":"SE","latitude":57.70887,"longitude":11.97456},"metadata":{"region":"V\u00e4stra G\u00f6talands l\u00e4n","duration":"6 m\u00e5nader eller l\u00e4ngre","employer":"Trafikverket","postcode":"00000","positions":1,"salary_to":31500,"profession":"Trafikinformat\u00f6r","salary_from":30000,"salary_type":"Fast m\u00e5nads- vecko- eller timl\u00f6n","salary_unit":"month","employer_url":"https:\/\/www.trafikverket.se\/","scope_of_work":"100\u2013100 %","working_hours":"Heltid","contact_person":"Malin \u00d6stang\u00e5rd","employment_type":"full_time","occupation_field":"F\u00f6rs\u00e4ljning, ink\u00f6p, marknadsf\u00f6ring","employer_workplace":"Trafikverket","experience_required":true,"employment_type_label":"Vanlig anst\u00e4llning"},"user_id":null,"is_sponsored":false,"views_count":8,"ai_views_count":7,"ai_vendor_counts":{"meta":3,"openai":2,"anthropic":2},"visibility":"public","submission_source":null,"submission_ai_name":null,"has_owner_email":true,"can_contact_owner":true,"phone":"0101230489","owner_email":"malin.ostangard@trafikverket.se","images":[],"published_at":"2026-08-17T14:06:24+00:00","expires_at":"2026-09-07T23:59:59+00:00","created_at":"2026-08-18T03:51:35+00:00","updated_at":"2026-08-24T03:07:07+00:00"}}