{"data":{"id":178509,"slug":"operativa-ledare-till-operativ-koordinering-pa-skanetrafiken-i-malmo","type":"job","title":"Operations Lead for Operational Coordination at Sk\u00e5netrafiken in Malm\u00f6","description":"Sk\u00e5netrafiken's vision is to be able to offer the world's best travel experience and thereby be the obvious choice for people in Sk\u00e5ne. In your work at Sk\u00e5netrafiken, you contribute to a sustainable society and to making Sk\u00e5ne an innovative and attractive region to live, work, and thrive in. For us, public transportation is about so much more than just journeys. Together with our passengers, we connect people and places every day. Together, we contribute to a well-functioning infrastructure that enables the development of cities and regions where people can live with high quality of life.\n\nAt Sk\u00e5netrafiken, we have approximately 500 employees working with business development, procurement, traffic planning, marketing, mobility service administration, IT, and customer service. We work to develop our traffic and services so that our customers, who currently number 475,000 per day, can travel in a simple and sustainable way. Our organization is guided by vision and values with the goal of increasing the number of customers and our customer satisfaction.\n\nOperational Coordination is responsible for coordinating, producing, informing, and following up on acute disruption information in Sk\u00e5netrafiken's internal and external channels. Our operations are time-intensive 24\/7 activities that monitor traffic and guide passengers through disruptions via Sk\u00e5netrafiken's channels. We produce disruption information, coordinate traffic, guide passengers through public transportation disruptions, and follow up on replacement services. We report deviations for follow-up to improve the traffic delivery to our passengers.\n\n2 position(s).\n\nTASKS\nWe now have the opportunity to welcome operations leaders to two temporary positions! As an operations leader with us, you monitor all traffic for Sk\u00e5netrafiken in real time, which also includes adjacent counties and Denmark. You guide our passengers through traffic disruptions 24\/7.\n\nYou are responsible for publishing traffic information, both acute and planned deviations, on all of Sk\u00e5netrafiken's digital channels including app, website, and bus stop displays. The assignment also includes communicating disruption information internally and reporting deviations to relevant business areas who can in turn develop our services. Additionally, you handle external contact with traffic operators and collaborate with the Swedish Transport Administration and emergency services regarding disruption information. You communicate disruption information to colleagues who meet customers via phone, chat, social media, and in person. You are the primary contact for Sk\u00e5netrafiken's operations duty during incidents that affect Sk\u00e5netrafiken's business-critical areas or other government-initiated events. The role also includes handling press contact for Sk\u00e5netrafiken during duty hours. Since December 2025, we also handle replacement services by ordering, coordinating, informing, and following up on delivery to passengers.\n\nAs an operations leader, you have overall responsibility for the function of the assignment and in relation to your colleagues on duty. You distribute tasks and have delegated authority when needed to expand staffing in the service.\n\nWorking hours extend around the clock, all days of the year.\n\nQUALIFICATIONS\nWe welcome you if you have a university or college degree, or alternatively other education combined with equivalent competence that the employer deems relevant for the position. You have good Swedish language skills in both speech and writing. Additionally, you have good experience working with large amounts of information from multiple systems simultaneously to interpret and rework communications for targeted audiences.\n\nWe consider it a merit if you have worked with certain management responsibility, traffic control, incident management, public transportation, in traffic control systems, or similar operational work. Good English language skills and understanding of Danish are advantageous. We also view it positively if you have taken a leadership training course.\n\nAs a person, you have good stress tolerance during acute incidents and the ability to handle multiple events simultaneously\u2014such as accidents, spontaneous protests, or other situations affecting Sk\u00e5netrafiken's passengers in a time-intensive operation. You have the ability to perform work at varying paces, from calm periods to high-intensity situations where multiple parties expect immediate delivery. You have the ability to create a sense of security for the team you lead in stressful situations. It comes naturally to you to collaborate effectively in a team, but also work independently during acute incidents where you need to make decisions that affect many. You are confident in your leadership role, structured and methodical, and can through your coaching approach lead with judgment and personal maturity.\n\nIn all our relationships, it is important to us to work in accordance with Region Sk\u00e5ne's values. We are welcoming, driven, and we show care and respect. It is important to us that as a new colleague you share these values.\nGreat weight is placed on leadership ability and personal suitability.\n\nSalary range: 43,000 - 48,000 kr.\nLink to current collective agreement can be found here:\nhttps:\/\/skr.se\/kollektivavtal\/huvudoverenskommelsehok\/huvudoverenskommelsehokmedofrallmankommunalverksamhet.8207.html\nhttps:\/\/skr.se\/kollektivavtal\/allmannabestammelserab.655.html\n\nWe warmly welcome your application today!\n\nEmployment form: Fixed-term employment.\nDuration: 6 months or longer, start date: Service can be scheduled around the clock, all days of the year.\nThe advertisement concerns two temporary positions of approximately ten months and twelve months respectively.\nStart date by agreement.\n\nAt https:\/\/www.skane.se\/ledigajobb you can see the status of Region Sk\u00e5ne's recruitments and how many have applied for the positions.\n\nIf you have protected personal data, you should contact the contact person specified in the advertisement so that your application is handled according to special procedures.\nWhen you apply for a job at Region Sk\u00e5ne, your application becomes a public document according to the principle of public access. Information is processed and stored in accordance with the General Data Protection Regulation (GDPR).\n\nTo staffing and recruitment companies and to you who are sales representatives: We kindly but firmly decline direct contact from staffing and recruitment companies and sellers of additional job advertisements.","language":"sv","is_translated":true,"title_original":"Operativa ledare till Operativ koordinering p\u00e5 Sk\u00e5netrafiken i Malm\u00f6","description_original":"Sk\u00e5netrafikens vision \u00e4r att kunna erbjuda v\u00e4rldens b\u00e4sta resa och d\u00e4rigenom vara det sj\u00e4lvklara valet f\u00f6r sk\u00e5ningar. I ditt arbete p\u00e5 Sk\u00e5netrafiken bidrar du till ett h\u00e5llbart samh\u00e4lle och till att Sk\u00e5ne blir en innovativ och attraktiv region att bo, verka och leva i. F\u00f6r oss handlar kollektivtrafik om s\u00e5 mycket mer \u00e4n resor. Tillsammans med v\u00e5ra resen\u00e4rer binder vi samman m\u00e4nniskor och platser varje dag. Tillsammans bidrar vi till en v\u00e4lfungerande infrastruktur som m\u00f6jligg\u00f6r utvecklingen av st\u00e4der och regioner d\u00e4r m\u00e4nniskor kan bo och leva med h\u00f6g livskvalitet.\r\n\r\nP\u00e5 Sk\u00e5netrafiken \u00e4r vi cirka 500 anst\u00e4llda som arbetar med verksamhetsutveckling, upphandling, trafikplanering, marknadsf\u00f6ring, f\u00e4rdtj\u00e4nsthandl\u00e4ggning, IT och kundservice. Vi arbetar med att utveckla v\u00e5r trafik och v\u00e5ra tj\u00e4nster f\u00f6r att v\u00e5ra kunder, som i dagsl\u00e4get uppg\u00e5r till 475 000 om dagen, ska kunna resa p\u00e5 ett enkelt och h\u00e5llbart s\u00e4tt. V\u00e5r organisation \u00e4r visions- och v\u00e4rderingsstyrd med m\u00e5l att \u00f6ka antalet kunder och v\u00e5r kundn\u00f6jdhet.\r\n\r\nOperativ koordinering ansvarar f\u00f6r att koordinera, producera, informera och f\u00f6lja upp akut st\u00f6rningsinformation i Sk\u00e5netrafikens interna och externa kanaler. V\u00e5r verksamhet \u00e4r en tidsintensiv dygnet runt-verksamhet som \u00f6vervakar trafik och v\u00e4gleder resen\u00e4rer genom st\u00f6rningar via Sk\u00e5netrafikens kanaler. Vi producerar st\u00f6rningsinformation, koordinerar trafik, v\u00e4gleder resen\u00e4rer genom st\u00f6rningar i kollektivtrafiken och f\u00f6ljer upp ers\u00e4ttningstrafik. Vi rapporterar avvikelser f\u00f6r uppf\u00f6ljning f\u00f6r att f\u00f6rb\u00e4ttra den trafikala leveransen till v\u00e5ra resen\u00e4rer. \r\n\r\n2 plats(er). \r\n\r\nARBETSUPPGIFTER\r\nVi har nu m\u00f6jlighet att v\u00e4lkomna operativa ledare till tv\u00e5 vikariat! Som operativ ledare hos oss \u00f6vervakar du samtlig trafik f\u00f6r Sk\u00e5netrafiken i realtid, detta inkluderar \u00e4ven angr\u00e4nsande l\u00e4n och Danmark. Du leder v\u00e5ra resen\u00e4rer genom trafikst\u00f6rningar dygnet runt.\r\n\r\nDu ansvarar f\u00f6r att publicera trafikinformation, s\u00e5v\u00e4l akuta som planerade avvikelser p\u00e5 Sk\u00e5netrafikens samtliga digitala kanaler som app, hemsida och h\u00e5llplatsskyltar. Uppdraget innefattar \u00e4ven att kommunicera st\u00f6rningsinformation internt och avrapportera avvikelser till ber\u00f6rda aff\u00e4rsomr\u00e5de som i sin tur kan utveckla v\u00e5ra tj\u00e4nster. Samt att hantera extern kontakt med trafikoperat\u00f6rer och samarbetar med Trafikverket samt r\u00e4ddningstj\u00e4nst inom omr\u00e5det st\u00f6rningsinformation. D\u00e4rtill kommunicerar du st\u00f6rningsinformation till de kollegor som m\u00f6ter kund via telefon, chatt, sociala medier och \u00f6ver disk. Du \u00e4r den fr\u00e4msta kontakten till Sk\u00e5netrafikens verksamhetsjour vid incidenter som p\u00e5verkar Sk\u00e5netrafikens verksamhetskritiska omr\u00e5de eller andra myndighetsinitierade h\u00e4ndelser. I rollen ig\u00e5r ocks\u00e5 att hantera presskontakt f\u00f6r Sk\u00e5netrafiken under jourtid. Sedan december 2025 hanterar vi dessutom ers\u00e4ttningstrafik genom att best\u00e4lla, koordinera, informera och f\u00f6lja upp leverans gentemot resen\u00e4r. \r\n\r\nSom operativ ledare har du det \u00f6vergripande ansvaret f\u00f6r funktionen i uppdrag och i f\u00f6rh\u00e5llande till dina kollegor i tj\u00e4nst. Du f\u00f6rdelar uppgifter och har vid behov delegerat mandat att ut\u00f6ka bemanning i tj\u00e4nst. \r\n\r\nArbetstiderna str\u00e4cker sig \u00f6ver hela dygnet, \u00e5rets alla dagar. \r\n\r\nKVALIFIKATIONER\r\nVi v\u00e4lkomnar dig som har en universitets- eller h\u00f6gskoleutbildning, alternativt annan utbildning i kombination med motsvarande kompetens som arbetsgivaren bed\u00f6mer relevant f\u00f6r tj\u00e4nsten. Du har goda spr\u00e5kkunskaper i svenska i s\u00e5v\u00e4l tal som skrift. D\u00e4rtill har du \u00e4ven god vana av att arbeta med stor m\u00e4ngd information fr\u00e5n flera system samtidigt f\u00f6r att tyda och omarbeta kommunikation till riktad m\u00e5lgrupp.\r\n\r\nVi ser det som meriterande om du har arbetat med visst personalansvar, trafikledning, incidenthantering, kollektivtrafik, i trafikledningssystem eller liknande operativt arbete. Goda spr\u00e5kkunskaper i engelska samt f\u00f6rst\u00e5else f\u00f6r danska \u00e4r f\u00f6rdelaktigt. D\u00e4rtill ser vi det som positivt om du har g\u00e5tt en ledarskapsutbildning.\r\n\r\nSom person har du god stresst\u00e5lighet vid akuta incidenter och simultanf\u00f6rm\u00e5ga att hantera h\u00e4ndelser som olyckor, spontana demonstrationer eller andra situationer som p\u00e5verkar Sk\u00e5netrafikens resen\u00e4rer i en tidsintensiv verksamhet. Du har god f\u00f6rm\u00e5ga att utf\u00f6ra arbete i varierande tempo, fr\u00e5n ett lugnt l\u00e4ge v\u00e4xlande till h\u00f6gt tempo i en situation d\u00e4r flertalet instanser f\u00f6rv\u00e4ntar sig leverans direkt. D\u00e4rtill har du f\u00f6rm\u00e5gan att skapa trygghet f\u00f6r det team du ansvarar f\u00f6r i pressade situationer. Vidare kommer det naturligt f\u00f6r dig att samarbeta effektivt i team men \u00e4ven sj\u00e4lvst\u00e4ndigt vid akuta incidenter d\u00e4r du beh\u00f6ver ta beslut som p\u00e5verkar m\u00e5nga. Du \u00e4r trygg i din roll som ledare, strukturerad och metodisk och kan genom ditt coachande f\u00f6rh\u00e5llnings\u00e4tt leda med omd\u00f6me och personlig mognad. \r\n\r\nI alla v\u00e5ra relationer \u00e4r det viktigt f\u00f6r oss att arbeta i enlighet med Region Sk\u00e5nes v\u00e4rderingar. Vi \u00e4r v\u00e4lkomnande, drivande och vi visar omtanke och respekt. F\u00f6r oss \u00e4r det viktigt att du som ny kollega delar dessa v\u00e4rderingar. \r\nStor vikt l\u00e4ggs vid ledarskapsf\u00f6rm\u00e5ga och personlig l\u00e4mplighet.\r\n\r\nL\u00f6neintervall: 43000 - 48000 kr.\r\nL\u00e4nk till aktuellt kollektivavtal hittar du h\u00e4r:\r\nhttps:\/\/skr.se\/kollektivavtal\/huvudoverenskommelsehok\/huvudoverenskommelsehokmedofrallmankommunalverksamhet.8207.html\r\nhttps:\/\/skr.se\/kollektivavtal\/allmannabestammelserab.655.html\r\n\r\nVarmt v\u00e4lkommen med din ans\u00f6kan redan idag!\r\n\r\nAnst\u00e4llningsform: Tidsbegr\u00e4nsad anst\u00e4llning.\r\nVaraktighet: 6 m\u00e5nader eller l\u00e4ngre, tilltr\u00e4de: Tj\u00e4nstg\u00f6ring kan schemal\u00e4ggas dygnet runt, alla \u00e5rets dagar. \r\nAnnonsen avser tv\u00e5 vikariat p\u00e5 cirka tio m\u00e5nader respektive tolv m\u00e5nader.\r\nTilltr\u00e4de enligt \u00f6verenskommelse.\r\n\r\nP\u00e5 https:\/\/www.skane.se\/ledigajobb kan du se i vilket skede Region Sk\u00e5nes rekryteringar befinner sig och hur m\u00e5nga som har s\u00f6kt tj\u00e4nsterna. \r\n\r\nOm du har skyddade personuppgifter ska du kontakta den kontaktperson som finns angiven i annonsen s\u00e5 att din ans\u00f6kan blir hanterad enligt s\u00e4rskilda rutiner.\r\nN\u00e4r du s\u00f6ker ett jobb hos Region Sk\u00e5ne blir din ans\u00f6kan en allm\u00e4n handling enligt offentlighetsprincipen. Uppgifterna behandlas och sparas enligt dataskyddsf\u00f6rordningen (GDPR).\r\n\r\nTill bemannings- och rekryteringsf\u00f6retag och till dig som \u00e4r f\u00f6rs\u00e4ljare: Vi undanber oss v\u00e4nligen men best\u00e4mt direktkontakt med bemannings- och rekryteringsf\u00f6retag samt f\u00f6rs\u00e4ljare av ytterligare jobbannonser.","price":null,"currency":"SEK","status":"active","noindex":true,"location":{"address":"Andra Avenyen 7","full_address":null,"city":"Malm\u00f6","country":"SE","latitude":55.60498,"longitude":13.003822},"metadata":{"region":"Sk\u00e5ne l\u00e4n","duration":"6 m\u00e5nader eller l\u00e4ngre","employer":"REGION SK\u00c5NE","postcode":"22125","positions":2,"profession":"Teamledare","salary_type":"Fast m\u00e5nads- vecko- eller timl\u00f6n","scope_of_work":"100\u2013100 %","working_hours":"Heltid","contact_person":"Tarek   Hassanin, Enhetschef","employment_type":"full_time","occupation_field":"Chefer och verksamhetsledare","employer_workplace":"Region Sk\u00e5ne, Sk\u00e5netrafiken","experience_required":true,"employment_type_label":"Vanlig anst\u00e4llning"},"user_id":null,"is_sponsored":false,"views_count":1,"ai_views_count":8,"ai_vendor_counts":{"meta":4,"other":2,"openai":1,"anthropic":1},"visibility":"public","submission_source":null,"submission_ai_name":null,"has_owner_email":true,"can_contact_owner":true,"phone":"0722-047265","owner_email":"Tarek.Hassanin@skanetrafiken.se","images":[],"published_at":"2026-08-28T09:55:20+00:00","expires_at":"2026-09-13T23:59:59+00:00","created_at":"2026-08-29T03:53:36+00:00","updated_at":"2026-09-02T02:54:03+00:00"}}