{"data":{"id":218042,"slug":"operatorka-uzivatelske-podpory","type":"job","title":"User Support Operator","description":"We are looking for new colleagues for the position of User Support Operator who will be members of a team focused on supporting users of the information system developed by TESCO SW.\n\nThe job involves managing tickets in the helpdesk tool, which includes email and telephone communication with users of a specific product in order to resolve their common system issues from a user perspective. Additionally, testing reported errors and forwarding incidents to responsible persons for resolution.\n\nThis position is suitable for people without experience and for people with basic IT knowledge.\n\nWe offer opportunities to work with the NEN Information System \u2013 National Electronic Tool for Public Procurement Management.\n\n-\tShift work between 6:00 and 18:00 (1st shift from 6:00 to 14:30, 2nd shift from 9:30 to 18:00).\n\nWe require:\n-\tSecondary education,\n-\tbasic knowledge of PC operation,\n-\tknowledge of MS Office,\n-\tability to create documentation,\n-\tcommunicativeness, patience,\n-\tpositive attitude, attention to detail, team spirit.\nWhat we can offer:\n-\t5 weeks of vacation, relaxation center, training, home office or meal allowance. You can find out more at https:\/\/www.tescosw.cz\/kariera\/\n\nTESCO SW a.s. is one of the most significant companies operating in the field of information technology in the Czech Republic with headquarters in Olomouc. It develops and supplies a wide range of software solutions for various fields and a number of customers within individual projects. You can find out more about the company and our products on our website https:\/\/www.tescosw.cz\/\n\nContact is possible by email.","language":"cs","is_translated":true,"title_original":"Oper\u00e1tor\/ka u\u017eivatelsk\u00e9 podpory","description_original":"Hled\u00e1me nov\u00e9 kolegy\/kolegyn\u011b na pozici Oper\u00e1tora\/ku u\u017eivatelsk\u00e9 podpory, kte\u0159\u00ed budou \u010dleny t\u00fdmu zam\u011b\u0159en\u00e9ho na podporu u\u017eivatel\u016f informa\u010dn\u00edho syst\u00e9mu vyv\u00edjen\u00e9ho spole\u010dnost\u00ed TESCO SW. \n\nN\u00e1pln\u00ed pr\u00e1ce je administrace tiket\u016f v helpdeskov\u00e9m n\u00e1stroji, kter\u00e1 je spojen\u00e1 s e-mailovou a telefonickou komunikac\u00ed s u\u017eivateli konkr\u00e9tn\u00edho produktu za \u00fa\u010delem vy\u0159e\u0161it jejich b\u011b\u017en\u00e9 probl\u00e9my se syst\u00e9mem z u\u017eivatelsk\u00e9ho pohledu. D\u00e1le tak\u00e9 testov\u00e1n\u00ed hl\u00e1\u0161en\u00fdch chyb a p\u0159ed\u00e1v\u00e1n\u00ed incident\u016f pov\u011b\u0159en\u00fdm osob\u00e1m k \u0159e\u0161en\u00ed.\n\nPozice je vhodn\u00e1 pro osoby bez praxe a pro osoby se z\u00e1kladn\u00edmi IT znalostmi.\n\nNab\u00edz\u00edme mo\u017enosti uplatn\u011bn\u00ed pro Informa\u010dn\u00ed syst\u00e9m NEN \u2013 N\u00e1rodn\u00ed elektronick\u00fd n\u00e1stroj pro spr\u00e1vu ve\u0159ejn\u00fdch zak\u00e1zek.\n\n-\tPr\u00e1ce na sm\u011bny v dob\u011b od 6:00 do 18:00 (1. sm\u011bna od 6:00 do 14:30, 2. sm\u011bna od 9:30 do 18:00).\n\nPo\u017eadujeme:\n-\tS\u0160 vzd\u011bl\u00e1n\u00ed,\n-\tz\u00e1kladn\u00ed znalosti pr\u00e1ce s PC,\n-\tznalost MS Office,\n-\tschopnost vytv\u00e1\u0159et dokumentaci,\n-\tkomunikativnost, trp\u011blivost,\n-\tpozitivn\u00ed p\u0159\u00edstup, pe\u010dlivost, t\u00fdmov\u00e9ho ducha.\nCo m\u016f\u017eeme nab\u00eddnout:\n-\t5 t\u00fddn\u016f dovolen\u00e9, relaxa\u010dn\u00ed centrum, vzd\u011bl\u00e1v\u00e1n\u00ed, HomeOffice \u010di stravenkov\u00fd pau\u0161\u00e1l. V\u00edce se do\u010dtete na https:\/\/www.tescosw.cz\/kariera\/\n\nSpole\u010dnost TESCO SW a.s. je jedna z nejv\u00fdznamn\u011bj\u0161\u00edch firem p\u016fsob\u00edc\u00edch v oblasti informa\u010dn\u00edch technologi\u00ed v \u010cesk\u00e9 republice se s\u00eddlem v Olomouci. Vyv\u00edj\u00ed a dod\u00e1v\u00e1 \u0161irokou paletu softwarov\u00fdch \u0159e\u0161en\u00ed pro nejr\u016fzn\u011bj\u0161\u00ed oblasti a \u0159adu z\u00e1kazn\u00edk\u016f v r\u00e1mci d\u00edl\u010d\u00edch projekt\u016f. V\u00edce o firm\u011b a na\u0161ich produktech se do\u010dtete na na\u0161ich str\u00e1nk\u00e1ch  https:\/\/www.tescosw.cz\/ \n\nKontakt je mo\u017en\u00fd e-mailem.","price":"28000.00","currency":"CZK","status":"active","noindex":true,"location":{"address":null,"full_address":null,"city":"Olomouc","country":"CZ","latitude":49.5940567,"longitude":17.251143},"metadata":{"shift":"Pru\u017en\u00e1 pracovn\u00ed doba","region":"Olomouck\u00fd kraj","employer":"TESCO SW a.s.","positions":1,"salary_to":32000,"profession":"Oper\u00e1tor\/ka u\u017eivatelsk\u00e9 podpory","start_date":"2026-10-01","salary_from":28000,"salary_unit":"K\u010d\/m\u011bs\u00edc","employer_ico":"25892533","employer_url":"https:\/\/www.tescosw.cz\/","min_education":"\u00daSV s maturitou","contact_person":"Monika \u0160najdarov\u00e1","hours_per_week":40,"employment_type":"full_time","employment_types":["Pracovn\u00ed pom\u011br \u2013 pln\u00fd \u00favazek"],"reference_number":"35057240742","translation_status":"done"},"user_id":null,"is_sponsored":false,"views_count":0,"ai_views_count":5,"bot_views_count":0,"ai_vendor_counts":{"openai":2,"anthropic":3},"visibility":"public","submission_source":null,"submission_ai_name":null,"has_owner_email":true,"can_contact_owner":true,"phone":null,"owner_email":"vyberoverizeni@tescosw.cz","images":[],"published_at":"2026-09-15T00:00:00+00:00","expires_at":null,"created_at":"2026-09-18T02:03:51+00:00","updated_at":"2026-09-18T02:35:58+00:00"}}