{"data":{"id":123672,"slug":"operatorka-zakaznicke-linky-2","type":"job","title":"Customer Service Line Operator - PWD","description":"Contact via email or phone.\nReserved for persons with disabilities (PWD).\nAbout Us: DigiDay Czech is a technology company from Ostrava that helps cities, companies, and organizations communicate in modern ways. We manufacture and deliver electronic public notice boards, digital information displays, websites, and mobile applications. Our solutions are already trusted by over 1,270 cities and municipalities and more than 700 clients from the commercial sector. We are growing and looking for a skilled salesperson who wants to grow with us.\nJob Position Overview: The employee operates the customer telephone line during afternoon hours. They receive incoming calls and customer requests, record reported errors, inquiries and suggestions, provide basic information, and ensure requests are passed on to the appropriate employees or departments for further resolution. They do not independently resolve technical problems; their main task is professional communication with customers, accurate recording of requests, and forwarding them for processing.\nJob Responsibilities:\n- Receiving incoming customer calls,\n- Recording reported errors, inquiries, and requests,\n- Basic communication with customers and providing general information,\n- Forwarding requests to responsible employees or departments,\n- Maintaining clear records of received requests,\n- Collaborating with the internal team to ensure smooth processing of requests.\nCandidate Requirements:\n- Status as a person with disabilities (PWD),\n- Pleasant and professional demeanor,\n- Good communication skills,\n- Carefulness, reliability, and independence,\n- Basic computer user skills (email, request tracking),\n- Ability to accurately record and convey information.\nWorking Hours: Monday-Friday, 2:00 PM-6:00 PM (part-time).\nWhat We Offer:\n- Part-time position, 4 hours per day\n- Work Monday through Friday (holidays and weekends off)\n- Multisport card after probation period\n- Salary 11,500 K\u010d during probation, 12,500 K\u010d after probation\n- 25 days of vacation per year","language":"cs","is_translated":true,"title_original":"Oper\u00e1tor\/ka z\u00e1kaznick\u00e9 linky","description_original":"O n\u00e1s: DigiDay Czech je technologick\u00e1 firma z Ostravy, kter\u00e1 pom\u00e1h\u00e1 m\u011bst\u016fm, firm\u00e1m a organizac\u00edm komunikovat modern\u011b. Vyr\u00e1b\u00edme a dod\u00e1v\u00e1me elektronick\u00e9 \u00fa\u0159edn\u00ed desky, digit\u00e1ln\u00ed informa\u010dn\u00ed panely, webov\u00e9 str\u00e1nky a mobiln\u00ed aplikace. Na\u0161\u00edm \u0159e\u0161en\u00edm u\u017e d\u016fv\u011b\u0159uje p\u0159es 1 270 m\u011bst a obc\u00ed a v\u00edce ne\u017e 700 klient\u016f z komer\u010dn\u00edho sektoru. Rosteme a hled\u00e1me \u0161ikovn\u00e9ho obchodn\u00edka\/obchodnici, kter\u00fd\/\u00e1 s n\u00e1mi chce r\u016fst.\nStru\u010dn\u00e1 charakteristika pracovn\u00ed pozice: Pracovn\u00edk zaji\u0161\u0165uje obsluhu z\u00e1kaznick\u00e9 telefonn\u00ed linky v odpoledn\u00edch hodin\u00e1ch. P\u0159ij\u00edm\u00e1 telefonick\u00e9 hovory a po\u017eadavky z\u00e1kazn\u00edk\u016f, eviduje nahl\u00e1\u0161en\u00e9 chyby, dotazy a podn\u011bty, poskytuje z\u00e1kladn\u00ed informace a zaji\u0161\u0165uje p\u0159ed\u00e1n\u00ed po\u017eadavk\u016f p\u0159\u00edslu\u0161n\u00fdm pracovn\u00edk\u016fm nebo odd\u011blen\u00edm k dal\u0161\u00edmu \u0159e\u0161en\u00ed. Samostatn\u011b ne\u0159e\u0161\u00ed technick\u00e9 probl\u00e9my, jeho hlavn\u00edm \u00fakolem je profesion\u00e1ln\u00ed komunikace se z\u00e1kazn\u00edky, spr\u00e1vn\u00e9 zaznamen\u00e1n\u00ed po\u017eadavk\u016f a jejich p\u0159ed\u00e1n\u00ed ke zpracov\u00e1n\u00ed.\nN\u00e1pl\u0148 pr\u00e1ce:\n-p\u0159\u00edjem p\u0159\u00edchoz\u00edch telefonn\u00edch hovor\u016f od z\u00e1kazn\u00edk\u016f, \n-evidence nahl\u00e1\u0161en\u00fdch chyb, dotaz\u016f a po\u017eadavk\u016f, \n-z\u00e1kladn\u00ed komunikace se z\u00e1kazn\u00edky a poskytov\u00e1n\u00ed obecn\u00fdch informac\u00ed, \n-p\u0159ed\u00e1v\u00e1n\u00ed po\u017eadavk\u016f odpov\u011bdn\u00fdm pracovn\u00edk\u016fm nebo odd\u011blen\u00edm, \n-veden\u00ed p\u0159ehledn\u00e9 evidence p\u0159ijat\u00fdch po\u017eadavk\u016f, \n-spolupr\u00e1ce s intern\u00edm t\u00fdmem p\u0159i zaji\u0161t\u011bn\u00ed plynul\u00e9ho vy\u0159\u00edzen\u00ed po\u017eadavk\u016f. \nPo\u017eadavky na uchaze\u010de:\n-status osoby se zdravotn\u00edm posti\u017een\u00edm (OZP), \n-p\u0159\u00edjemn\u00e9 a kultivovan\u00e9 vystupov\u00e1n\u00ed, \n-dobr\u00e9 komunika\u010dn\u00ed schopnosti, \n-pe\u010dlivost, spolehlivost a samostatnost, \n-z\u00e1kladn\u00ed u\u017eivatelsk\u00e1 znalost pr\u00e1ce na PC (e-mail, evidence po\u017eadavk\u016f), \n-schopnost spr\u00e1vn\u011b zaznamenat a p\u0159edat informace. \nPracovn\u00ed doba: Pond\u011bl\u00ed-p\u00e1tek, 14:00-18:00 (zkr\u00e1cen\u00fd \u00favazek).\nCo nab\u00edz\u00edme:\n- zkr\u00e1cen\u00fd \u00favazek 4 hod. denn\u011b\n- pr\u00e1ci od pond\u011bl\u00ed do p\u00e1tku (voln\u00e9 sv\u00e1tky i v\u00edkendy)\n- MultiSport kartu po zku\u0161ebn\u00ed dob\u011b\n- mzdu 11 500 K\u010d ve zku\u0161ebn\u00ed dob\u011b, 12 500 K\u010d po zku\u0161ebn\u00ed dob\u011b\n- dovolenou 25 dn\u00ed\/rok","price":"11500.00","currency":"CZK","status":"active","noindex":true,"location":{"address":null,"full_address":null,"city":"Ostrava","country":"CZ","latitude":49.8354045,"longitude":18.292978},"metadata":{"shift":"Jednosm\u011bnn\u00fd provoz","region":"Moravskoslezsk\u00fd kraj","employer":"DigiDay Group s.r.o.","positions":1,"salary_to":12500,"profession":"Oper\u00e1tor\/ka z\u00e1kaznick\u00e9 linky","start_date":"2026-10-01","salary_from":11500,"salary_unit":"K\u010d\/m\u011bs\u00edc","employer_ico":"09859268","employer_url":"ww.digiday.cz","min_education":"Z\u00e1kladn\u00ed + praktick\u00e1 \u0161kola","contact_person":"Kate\u0159ina Rajdusov\u00e1","hours_per_week":20,"employment_type":"part_time","employment_types":["Pracovn\u00ed pom\u011br \u2013 zkr\u00e1cen\u00fd \u00favazek"],"reference_number":"33467600765"},"user_id":null,"is_sponsored":false,"views_count":14,"ai_views_count":13,"bot_views_count":0,"ai_vendor_counts":{"meta":5,"other":1,"openai":4,"anthropic":3},"visibility":"public","submission_source":null,"submission_ai_name":null,"has_owner_email":true,"can_contact_owner":true,"phone":"773712228","owner_email":"kariera@digiday.cz","images":[],"published_at":"2026-07-17T00:00:00+00:00","expires_at":null,"created_at":"2026-07-19T02:01:11+00:00","updated_at":"2026-09-16T02:00:48+00:00"}}