{"data":{"id":146324,"slug":"operatorkoordinator-felavhjalpning-jarnvag","type":"job","title":"Operator\/Coordinator - Railroad Incident Response","description":"Do you want to make a difference for thousands of companies and travelers every day? We're looking for someone who is skilled at problem-solving and enjoys technical challenges to join our Traffic Control Center in Stockholm.\n\nJob Responsibilities\n\nWhat does it mean to work with us?\n\nWorking with coordinating incident response means being at the center of events at our Traffic Control Center. Together with your colleagues at the Traffic Control Center, you play an important role in ensuring that people and goods move safely and on time. In our operations, you will be called a Railroad Operations Technician and are responsible for monitoring the railroad's technical systems around the clock and handling incoming alarms.\n\nWorking as a Railroad Operations Technician involves, among other things:\n\nReceiving incoming alarms via various technical systems and telephone\nAlerting and coordinating contractors for incident response on the railroad\nCollaborating with, for example, emergency services, police, and other contacts at the Swedish Transport Administration\nMaintaining contact with various external parties during accidents and incidents\nDocumenting incidents in our technical systems\nMonitoring via surveillance cameras\n\nQualifications\n\nWho is a good fit for this role?\n\nWe're looking for a service-oriented team player who listens and adapts their communication to ensure a shared situational awareness. The role demands high safety awareness, which for us means you understand risks and consequences and carefully follow regulations in your work. You act professionally and trustworthily in all interactions and are responsible and methodical. You are confident working independently and making decisions even under pressure. With good adaptability, you maintain calm and focus both in high-pressure situations and during quieter periods at work.\n\nTo become a Railroad Operations Technician, you must have:\n\nCompleted upper secondary education\nGood ability to express yourself verbally and in writing in Swedish\nInterest and ability to work shifts (day, evening, weekend, night, and public holidays)\n\nIt is an advantage but not a requirement if you have:\n\nGood ability to communicate verbally by telephone\nGood computer skills and experience working with digital tools\nExperience working with rapid pace changes\nExperience working in a role where following routines and regulations has been important\nExperience in work where safety has been in focus\n\nAdditional Information\n\nShift Work\n\nAll Railroad Operations Technicians work alternating shifts during day, evening, night, weekends, and public holidays according to a rotating schedule. It is important that you consider your ability to work shifts before submitting your application.\n\nBasic Training\n\nThis is an important role for the Swedish Transport Administration, and we invest in you with internal training at the Transport Administration School in \u00c4ngelholm combined with practical experience at your local Traffic Control Center. You don't need to have any prior knowledge of railroads.\n\nThe training, starting in January, takes on average 6 months, with a total of approximately 5 weeks held in \u00c4ngelholm (with mandatory attendance and overnight accommodation). Travel to other locations may also occur. You will start with a 6-month probationary employment that transitions to a permanent position, provided everything goes well. Read more about the basic training on our website Key Roles on the Railroad.\n\nAbout the Recruitment Process\n\nSeveral elements of the recruitment process will require your physical presence as a candidate, which means that in certain recruitment stages you will need to take time off from your current job or studies to continue participating in the recruitment process.\n\nRecruitment day, which includes work tests and work-related exercises, will be held in Stockholm during week 38.\n\nIndividual psychological assessment will be conducted digitally during weeks 39-40.\n\nFinal interviews are scheduled to be conducted digitally during weeks 40-41.\n\nRailroad Operations Technician is a safety-critical role, and to be employed you must meet certain security and health requirements. More about these requirements and details about the recruitment process can be found here: Key Roles on the Railroad.\n\n#operationstechnician\n\nApplication\n\nQuestions about the position should be directed to the recruiting manager Malin Doverholm (malin.doverholm@trafikverket.se).\n\nFor your application to be considered complete, you must submit a CV in Swedish. Grades may be requested later in the process. Our initial selection is based on your answers to the screening questions; it is of great importance that you answer these questions correctly and truthfully.\n\nIf you have protected personal information, you should contact the responsible recruitment manager\/recruitment coordinator so that your application is handled according to special procedures. You will find names and contact information in the job posting.\n\nWe primarily use email (from email address: noreply@heroma.se) for sending notices and invitations. Check your inbox and also spam\/junk mail regularly during this period to ensure you receive all information from us! To prevent information regarding your application from being classified as SPAM, you should preferably add our email address: noreply@heroma.se to your email contacts; this is particularly important if you have a @yahoo email address.","language":"sv","is_translated":true,"title_original":"Operat\u00f6r\/koordinator - felavhj\u00e4lpning j\u00e4rnv\u00e4g","description_original":"Vill du g\u00f6ra skillnad f\u00f6r tusentals f\u00f6retag och resen\u00e4rer varje dag? Vi s\u00f6ker dig som \u00e4r duktig p\u00e5 probleml\u00f6sning och gillar tekniska utmaningar till v\u00e5r trafikcentral i Stockholm.\nArbetsuppgifter\nVad inneb\u00e4r det att arbeta hos oss?\nAtt arbeta med att koordinera felavhj\u00e4lpning inneb\u00e4r att vara i h\u00e4ndelsernas centrum p\u00e5 v\u00e5r Trafikcentral. Tillsammans med dina kollegor p\u00e5 Trafikcentralen har du en viktig roll i kedjan att personer och gods tar sig fram s\u00e4kert och i tid. I verksamheten kallas du f\u00f6r Drifttekniker j\u00e4rnv\u00e4g och ansvarar f\u00f6r att dygnet runt \u00f6vervaka j\u00e4rnv\u00e4gens tekniska system och hantera de larm som kommer in.\nAtt arbeta som drifttekniker j\u00e4rnv\u00e4g inneb\u00e4r bland annat att:\nTa emot inkommande larm via olika tekniska system och telefon\nLarma och koordinera entrepren\u00f6rer vid felavhj\u00e4lpning p\u00e5 j\u00e4rnv\u00e4gen\nSamverka med bl.a. r\u00e4ddningstj\u00e4nst, polis och andra kontakter p\u00e5 Trafikverket\nHa kontakt med olika externa akt\u00f6rer vid olyckor och h\u00e4ndelser\nDokumentera h\u00e4ndelser i v\u00e5ra tekniska system\n\u00d6vervaka via \u00f6vervakningskameror\nKvalifikationer\nVem passar rollen f\u00f6r?\nVi s\u00f6ker en serviceinriktad lagspelare som lyssnar in och anpassar sin kommunikation f\u00f6r att s\u00e4kerst\u00e4lla en gemensam l\u00e4gesbild. Rollen st\u00e4ller h\u00f6ga krav p\u00e5 s\u00e4kerhetsmedvetenhet vilket f\u00f6r oss inneb\u00e4r att du f\u00f6rst\u00e5r risker, konsekvenser och noggrant f\u00f6ljer regelverk i arbetet. Du agerar professionellt och f\u00f6rtroendeingivande i alla kontakter och \u00e4r ansvarstagande och metodisk. Du \u00e4r trygg i att arbeta sj\u00e4lvst\u00e4ndigt och fatta beslut \u00e4ven i pressade l\u00e4gen. Med god anpassningsf\u00f6rm\u00e5ga beh\u00e5ller du lugn och fokus b\u00e5de i pressade l\u00e4gen och n\u00e4r det \u00e4r lugnare p\u00e5 jobbet.\nF\u00f6r att bli drifttekniker j\u00e4rnv\u00e4g kr\u00e4vs att du har:\nGenomf\u00f6rd gymnasieutbildning\nGod f\u00f6rm\u00e5ga att uttrycka dig i tal och skrift p\u00e5 svenska\nIntresse och m\u00f6jlighet att arbeta skift (dag, kv\u00e4ll, helg, natt och r\u00f6da dagar)\n\nDet \u00e4r en f\u00f6rdel men inget krav om du har:\nGod f\u00f6rm\u00e5ga att kommunicera muntligt via telefon\nGod datorvana och erfarenhet av att arbeta med digitala verktyg sedan tidigare\nErfarenhet av arbete med snabba tempov\u00e4xlingar\nErfarenhet av att arbeta i en roll d\u00e4r det har varit viktigt att f\u00f6lja rutiner och regelverk\nErfarenhet av arbete d\u00e4r s\u00e4kerheten st\u00e5tt i fokus\n\u00d6vrig information\nSkiftarbete\nAlla drifttekniker arbetar omv\u00e4xlande b\u00e5de dag, kv\u00e4ll, natt, helg och r\u00f6da dagar enligt ett rullande schema. Det \u00e4r viktigt att du funderar p\u00e5 dina m\u00f6jligheter att arbeta skift innan du skickar in din ans\u00f6kan.\nGrundutbildning\nDetta \u00e4r en viktig roll f\u00f6r Trafikverket och vi satsar d\u00e4rf\u00f6r p\u00e5 dig med en intern utbildning p\u00e5 Trafikverksskolan i \u00c4ngelholm varvat med praktik p\u00e5 din orts Trafikcentral. Du beh\u00f6ver inte ha n\u00e5gra kunskaper om j\u00e4rnv\u00e4g p\u00e5 f\u00f6rhand.\nUtbildningen med start i januari tar i genomsnitt 6 m\u00e5nader, d\u00e4r totalt ca 5 veckor \u00e4r f\u00f6rlagda i \u00c4ngelholm (med obligatorisk n\u00e4rvaro och \u00f6vernattning). \u00c4ven resor till andra orter f\u00f6rekommer. Du inleder med en 6 m\u00e5naders provanst\u00e4llning som \u00f6verg\u00e5r till en tillsvidareanst\u00e4llning f\u00f6rutsatt att allt g\u00e5r bra. L\u00e4s mer om grundutbildningen p\u00e5 v\u00e5r hemsida Nyckelroller p\u00e5 j\u00e4rnv\u00e4gen\nOm rekryteringsprocessen\nFlera av momenten i rekryteringsprocessen kommer att kr\u00e4va fysisk n\u00e4rvaro av dig som kandidat, vilket inneb\u00e4r att du i vissa rekryteringsmoment beh\u00f6ver ta ledigt fr\u00e5n eventuellt jobb eller studier f\u00f6r fortsatt medverkan i rekryteringsprocessen\nRekryteringsdag som innefattar bland annat arbetsprov och arbetsrelaterade \u00f6vningar kommer att genomf\u00f6ras p\u00e5 plats i Stockholm vecka 38.\nIndividuell psykologisk bed\u00f6mning kommer att genomf\u00f6ras digitalt vecka 39-40.\nSlutintervjuer \u00e4r planerade att genomf\u00f6ras digitalt under vecka 40-41.\n\nDrifttekniker \u00e4r en s\u00e4kerhetskritisk roll och f\u00f6r att kunna anst\u00e4llas beh\u00f6ver du uppfylla vissa s\u00e4kerhets- och h\u00e4lsokrav. Mer om dessa krav och detaljer om rekryteringsprocessen hittar du h\u00e4r: Nyckelroller p\u00e5 j\u00e4rnv\u00e4gen\n#drifttekniker\nAns\u00f6kan\nFr\u00e5gor kopplat till tj\u00e4nsten besvaras av rekryterande chef Malin Doverholm (malin.doverholm@trafikverket.se).\nF\u00f6r att din ans\u00f6kan ska anses vara komplett kr\u00e4vs att du bifogar CV p\u00e5 svenska. Betyg kan komma att inh\u00e4mtas senare i processen. V\u00e5rt f\u00f6rsta urval baseras p\u00e5 dina svar p\u00e5 urvalsfr\u00e5gorna, det \u00e4r av stor vikt att du svarar korrekt och sanningsenligt p\u00e5 dessa fr\u00e5gor.\nOm du har skyddade personuppgifter ska du kontakta ansvarig chef f\u00f6r rekryteringen\/rekryteringskoordinator s\u00e5 att din ans\u00f6kan blir hanterad enligt s\u00e4rskilda rutiner. Du hittar namn och kontaktuppgifter i annonsen.\nVi anv\u00e4nder fr\u00e4mst mail (fr\u00e5n mejladress: noreply@heroma.se) f\u00f6r att g\u00f6ra utskick och kallelser. Kolla din inkorg och \u00e4ven skr\u00e4ppost\/SPAM regelbundet under denna tid f\u00f6r att vara s\u00e4ker p\u00e5 att du f\u00e5r all information fr\u00e5n oss! F\u00f6r att undvika att information g\u00e4llande din ans\u00f6kan klassas som SPAM kan du med f\u00f6rdel l\u00e4gga till v\u00e5r e-postadress: noreply@heroma.se i dina e-postkontakter, detta \u00e4r s\u00e4rskilt viktigt om du har en @yahoo mail.","price":null,"currency":"SEK","status":"active","noindex":true,"location":{"address":"Ort enligt annonsen","full_address":null,"city":"Ort enligt annonsen","country":"SE","latitude":59.329323,"longitude":18.06858},"metadata":{"region":"Stockholms l\u00e4n","duration":"Tills vidare","employer":"Trafikverket","postcode":"00000","positions":2,"profession":"Trafikkoordinator","salary_type":"Fast m\u00e5nads- vecko- eller timl\u00f6n","employer_url":"https:\/\/www.trafikverket.se\/","scope_of_work":"100\u2013100 %","working_hours":"Heltid","contact_person":"Malin Doverholm","employment_type":"Vanlig anst\u00e4llning","occupation_field":"Transport, distribution, lager","employer_workplace":"Trafikverket","experience_required":true},"user_id":null,"is_sponsored":false,"views_count":2,"ai_views_count":2,"ai_vendor_counts":{"anthropic":2},"visibility":"public","submission_source":null,"submission_ai_name":null,"has_owner_email":true,"can_contact_owner":true,"phone":"0101241835","owner_email":"malin.doverholm@trafikverket.se","images":[],"published_at":"2026-08-06T08:03:56+00:00","expires_at":"2026-08-26T23:59:59+00:00","created_at":"2026-08-15T03:05:18+00:00","updated_at":"2026-08-20T02:48:58+00:00"}}