{"data":{"id":195702,"slug":"order-och-kundservicekoordinator-till-fireseal-ab","type":"job","title":"Order and Customer Service Coordinator at FireSeal AB","description":"Job Description\nWould you like a central role where excellent service, efficient order management, and clear communication make a real difference for customers? Do you thrive in a small team with close collaboration, short decision-making paths, and opportunities to develop? We are now seeking a well-organized order and customer service coordinator for our office in Kista. As an order and customer service coordinator, you will become an important link between customers, sales, warehouse, and other parts of the business. You will be part of Operations and report to the CEO. You will receive a thorough introduction from an experienced colleague and step into an environment where organization, clarity, and excellent customer service are central.\nThe recruitment process is handled in collaboration with Randstad and Jeanette Walters. As part of the selection, candidates will be asked to complete personality and logic tests. Do you have questions about the position or the process? Contact the responsible recruitment consultant: jeanette.walters@randstad.se We welcome your application consisting of a CV and personal letter. Selection is ongoing!\n\nResponsibilities\n\u25cf Receive and register customer orders via phone and email from both Swedish and international customers.\n\u25cf Answer customer inquiries and provide clear feedback about products, prices, inventory status, and delivery times.\n\u25cf Follow up on orders, deliveries, and discrepancies, and coordinate solutions when things do not go according to plan.\n\u25cf Ensure that customer, price, and order information is always accurate in our systems.\n\u25cf Work closely with sales, warehouse, and other functions.\n\u25cf Over time, you may handle more export orders and contribute to improving our administrative routines and customer workflows.\n\nQualifications\n\u25cf Experience in customer service, order management, administration, or other service-oriented roles where attention to detail is critical.\n\u25cf Excellent knowledge of Swedish and English, both spoken and written.\n\u25cf Good system proficiency with a talent for learning new digital tools and business systems.\n\u25cf Documented good numerical understanding and ability to work in a structured and methodical manner even when the pace increases.\n\u25cf A humble attitude with a willingness to take responsibility for tasks from start to finish.\nMeritorious:\n\u25cf Experience with business systems such as Movex, Microsoft Business Central, or M3.\n\u25cf Good experience with Excel, master data, price files, or export and freight documentation.\n\u25cf Experience from logistics, construction, industrial, or marine operations.\n\u25cf Knowledge of Norwegian.\n\nExperience\nProfessional customer service\n\nAbout the Company\n\nFireSeal AB\nFireSeal is a specialist company in fire sealing and safe solutions for the construction, property, marine, and offshore sectors. Our products are used in Sweden and internationally to limit fire spread in buildings and ships. We are part of the Bergman & Beving Group, which gives us stability and longevity while we maintain the entrepreneurial approach of a smaller company. With us, collaboration is close, decision-making paths are short, and each employee's contribution is visible.","language":"sv","is_translated":true,"title_original":"Order- och kundservicekoordinator till FireSeal AB","description_original":"Arbetsbeskrivning\nVill du ha en central roll d\u00e4r god service, effektiv orderhantering och tydlig \u00e5terkoppling g\u00f6r verklig skillnad f\u00f6r kunden? Trivs du i ett mindre team med n\u00e4ra samarbete, korta beslutsv\u00e4gar och m\u00f6jlighet att utvecklas? Vi s\u00f6ker nu en strukturerad order- och kundservicekoordinator till v\u00e5rt kontor i Kista. Som order- och kundservicekoordinator blir du en viktig l\u00e4nk mellan kunder, f\u00f6rs\u00e4ljning, lager och \u00f6vriga delar av verksamheten. Du tillh\u00f6r Operations och rapporterar till VD. Du f\u00e5r en ordentlig introduktion av en erfaren kollega och kliver in i en milj\u00f6 d\u00e4r ordning, reda och bra bem\u00f6tande st\u00e5r i centrum.\t\nRekryteringsprocessen hanteras i samarbete med Randstad och Jeanette Walters. Som en del i urvalet kommer kandidater att f\u00e5 genomf\u00f6ra Personlighets och logiktest. Har du fr\u00e5gor om tj\u00e4nsten eller processen? Kontakta ansvarig rekryteringskonsult: jeanette.walters@randstad.se Varmt v\u00e4lkommen med din ans\u00f6kan best\u00e5ende av CV och personligt brev. Urval sker l\u00f6pande!\n\nAnsvarsomr\u00e5den\n\u25cf Ta emot och registrera kundorder via telefon och mejl fr\u00e5n b\u00e5de svenska och internationella kunder.\n\u25cf Besvara kundfr\u00e5gor samt ge tydlig \u00e5terkoppling om produkter, priser, lagerstatus och leveranstider.\n\u25cf F\u00f6lja upp order, leveranser och avvikelser samt samordna l\u00f6sningar n\u00e4r n\u00e5got inte g\u00e5r enligt plan.\n\u25cf S\u00e4kerst\u00e4lla att kund-, pris- och orderinformation alltid \u00e4r korrekt i v\u00e5ra system.\n\u25cf Samarbeta t\u00e4tt med f\u00f6rs\u00e4ljning, lager och \u00f6vriga funktioner.\n\u25cf P\u00e5 sikt kan man hantera fler exportorder och bidra till att f\u00f6rb\u00e4ttra v\u00e5ra administrativa rutiner och kundfl\u00f6den.\n\nKvalifikationer\n\u25cf Erfarenhet av kundservice, orderhantering, administration eller annan serviceinriktad rolld\u00e4r noggrannhet \u00e4r avg\u00f6rande.\n\u25cf Mycket goda kunskaper i svenska och engelska i b\u00e5de tal och skrift.\n\u25cf God systemvana med l\u00e4tt f\u00f6r att l\u00e4ra dig nya digitala verktyg och aff\u00e4rssystem.\n\u25cf Dokumenterat god numerisk f\u00f6rst\u00e5else samt f\u00f6rm\u00e5ga att arbeta strukturerat och metodiskt \u00e4ven n\u00e4r tempot stiger.\n\u25cf Prestigel\u00f6s inst\u00e4llning med en vilja att ta ansvar f\u00f6r \u00e4renden fr\u00e5n start till m\u00e5l.\nMeriterande:\n\u25cf Erfarenhet av aff\u00e4rssystem som Movex, Microsoft Business Central eller M3.\n\u25cf God vana av Excel, masterdata, prisfiler eller export- och fraktdokumentation.\n\u25cf Erfarenhet fr\u00e5n logistik, bygg-, industri- eller marin verksamhet.\n\u25cf Kunskaper i norska.\n\nErfarenhet\nProfessionell kundservice\r\n\r\nOm f\u00f6retaget\n\nFireSeal AB\nFireSeal \u00e4r ett specialistf\u00f6retag inom brandt\u00e4tning och s\u00e4kra l\u00f6sningar f\u00f6r bygg-, fastighets-, marin- och offshoresektorn. V\u00e5ra produkter anv\u00e4nds i Sverige och internationellt f\u00f6r attbegr\u00e4nsa brandspridning i byggnader och fartyg. Vi ing\u00e5r i koncernen Bergman & Beving, vilket ger oss stabilitet och l\u00e5ngsiktighet samtidigt som vi beh\u00e5ller det mindre bolagets entrepren\u00f6riella arbetss\u00e4tt. Hos oss \u00e4r samarbetet n\u00e4ra, beslutsv\u00e4garna korta och varje medarbetares insats synlig.","price":null,"currency":"SEK","status":"active","noindex":true,"location":{"address":null,"full_address":null,"city":"KISTA","country":"SE","latitude":59.412140204386,"longitude":17.904428923029},"metadata":{"region":"Stockholms l\u00e4n","duration":"Tills vidare","employer":"Randstad AB","postcode":"16474","positions":1,"profession":"Kundtj\u00e4nstmedarbetare","salary_type":"Fast m\u00e5nads- vecko- eller timl\u00f6n","employer_url":"https:\/\/randstad.se\/job-redirect\/d12df196-82de-489b-bae9-f94ddb70ef00","scope_of_work":"100\u2013100 %","working_hours":"Heltid","employment_type":"full_time","occupation_field":"Administration, ekonomi, juridik","employer_workplace":"FireSeal AB","experience_required":true,"employment_type_label":"Vanlig anst\u00e4llning"},"user_id":null,"is_sponsored":false,"views_count":6,"ai_views_count":9,"bot_views_count":0,"ai_vendor_counts":{"meta":6,"other":2,"anthropic":1},"visibility":"public","submission_source":null,"submission_ai_name":null,"has_owner_email":true,"can_contact_owner":true,"phone":null,"owner_email":"jeanette.walters@randstad.se","images":[],"published_at":"2026-09-04T09:45:04+00:00","expires_at":"2026-10-02T23:59:59+00:00","created_at":"2026-09-05T03:32:38+00:00","updated_at":"2026-09-15T03:19:08+00:00"}}