{"data":{"id":178637,"slug":"orderadministrator-kundservice-b2b-till-hankook-tire-2","type":"job","title":"Order Administrator \/ Customer Service B2B at Hankook Tire","description":"Job Description\n\nDo you want to work in an international environment where you play a central role in the flow between customer, sales, and logistics, while becoming part of a dedicated team that values collaboration, quality, and accountability? Hankook Tire is now seeking an order administrator for our Supply Chain team in Sweden.\n\nAbout the Role\nAs an order administrator at Hankook Tire, you'll be part of our Supply Chain team, responsible for ensuring our B2B customers and sales representatives receive fast and accurate service throughout the entire order process. You report to the Supply Chain Team Leader and work closely with colleagues in customer service\/order administration, logistics, warehouse, and sales.\n\nThis role is perfect for you if you thrive in a position with many touchpoints and want to work in an organization where quality and service are core values.\n\nResponsibilities\nAs an order administrator, you're responsible for providing efficient and professional service to our B2B customers. You serve as an important contact point for tire and auto repair shops, sales representatives, and partners. Your responsibilities include:\n\u2022 Handling incoming calls and emails from B2B customers and sales staff\n\u2022 Entering, following up, and administrating orders in SAP\n\u2022 Communicating with warehouse and transport companies to ensure deliveries\n\u2022 Customer invoicing\n\u2022 Registering and managing complaints, returns, and credits\n\u2022 Compiling and reporting 3PL cases and complaints\n\u2022 Administrating customer registers and customer profiles\n\u2022 Managing tire and rack returns\n\u2022 Generating statistics, price information, and inventory balances upon request\n\u2022 Collaborating with sales and service departments to resolve customer issues\n\u2022 Participating in team meetings and contributing to the development of routines and processes\n\nYou work daily in SAP, Excel, and several other systems. The work involves extensive customer contact combined with more administrative tasks\u2014a role where structure, service, and problem-solving go hand in hand.\n\nYour Profile\n\nWe're looking for someone with experience in customer service, order administration, or logistics within B2B. Experience from the automotive or tire industry is highly desirable but not required. You have good system skills and are comfortable working in a structured manner across multiple systems. To succeed in this role, you need experience with SAP and strong Excel skills. Furthermore, you communicate clearly and professionally both verbally and in writing.\n\nAs a person, you're thorough, service-oriented, and composed, even during peak seasons with higher workloads. You collaborate easily, see solutions, and take responsibility for creating smooth flow between customer, sales, and logistics. You bring positive energy, even when the pace is high.\n\nEmployment\nThis is a direct recruitment where you will be employed by Hankook Tire.\n\u2022 Scope: Full-time\n\u2022 Employment Type: Permanent with an initial probationary period\n\u2022 Start: By agreement \/ as soon as possible\nBackground checks may be conducted as part of the recruitment process.\n\nAbout the Company\n\nHankook Tire is one of the world's largest and fastest-growing tire manufacturers for cars, trucks, and buses. The company is a pioneer in technology development and delivers the highest level of customer satisfaction through advanced and high-quality products.\n\nHankook is a leading premium brand and manufacturer of innovative, high-tech performance tires. The group has approximately 20,000 employees on four continents and is represented in over 160 countries, with regional headquarters overseeing 39 subsidiaries and offices as well as five research and development centers worldwide. At our Swedish headquarters in Upplands V\u00e4sby, about 20 employees work, and we also have several sales representatives spread throughout the country.\n\nLearn more about us at www.hankooktire.com\/se\n\nContact Information\n\nIn this recruitment, we are working with Autorekrytering. Questions about the position and the process are answered by responsible recruiter Alida Antonsson, alida.antonsson@autorekrytering.se. We look forward to your application!","language":"sv","is_translated":true,"title_original":"Orderadministrat\u00f6r \/ kundservice B2B till Hankook Tire","description_original":"Arbetsbeskrivning\n\r\nVill du arbeta i en internationell milj\u00f6 d\u00e4r du f\u00e5r en central roll i fl\u00f6det mellan kund, s\u00e4lj och logistik, och samtidigt bli en del av ett engagerat team som v\u00e4rdes\u00e4tter samarbete, kvalitet och ansvarstagande? Hankook Tire s\u00f6ker nu en orderadministrat\u00f6r till v\u00e5rt Supply Chain-team i Sverige.\n\nOm rollen\nSom orderadministrat\u00f6r hos Hankook Tire blir du en del av v\u00e5rt Supply Chain-team, som ansvarar f\u00f6r att v\u00e5ra B2B-kunder och s\u00e4ljare f\u00e5r snabb och korrekt service genom hela orderfl\u00f6det. Du rapporterar till Team Leader f\u00f6r Supply Chain och arbetar n\u00e4ra kollegor inom kundservice\/orderadministration, logistik, lager och f\u00f6rs\u00e4ljning.\n\nRollen passar dig som trivs i en roll med m\u00e5nga kontaktytor och som vill arbeta i en verksamhet d\u00e4r kvalitet och service \u00e4r centrala v\u00e4rden.\n\nArbetsuppgifter\nSom orderadministrat\u00f6r ansvarar du f\u00f6r att v\u00e5ra B2B-kunder f\u00e5r effektiv och professionell service. Du fungerar som en viktig kontaktpunkt f\u00f6r d\u00e4ck- och bilverkst\u00e4der, s\u00e4ljare och samarbetspartners. Dina arbetsuppgifter omfattar bland annat:\n\u2022\tHantera inkommande samtal och e-post fr\u00e5n B2B-kunder och s\u00e4ljare\n\u2022\tL\u00e4gga, f\u00f6lja upp och administrera order i SAP\n\u2022\tKommunicera med lager och transport\u00f6rer f\u00f6r att s\u00e4kerst\u00e4lla leveranser\n\u2022\tKundfakturering\n\u2022\tRegistrera och hantera reklamationer, returer och krediteringar\n\u2022\tSammanst\u00e4lla och rapportera 3PL-\u00e4renden och reklamationer\n\u2022\tAdministrera kundregister och kundprofiler\n\u2022\tHantera returer av d\u00e4ck och rack\n\u2022\tTa fram statistik, prisuppgifter och lagersaldon p\u00e5 beg\u00e4ran\n\u2022\tSamarbeta med s\u00e4lj- och serviceavdelningar f\u00f6r att l\u00f6sa kund\u00e4renden\n\u2022\tDelta i teamm\u00f6ten och bidra till att utveckla rutiner och processer\n\nDu arbetar dagligen i SAP, Excel och flera andra system. Arbetet inneb\u00e4r mycket kundkontakt blandat med mer administrativa uppgifter, en roll d\u00e4r struktur, service och probleml\u00f6sning g\u00e5r hand i hand.\n\r\n\r\nDin Profil\n\r\nVi s\u00f6ker dig som har erfarenhet av kundservice, orderadministration eller logistik inom B2B. Erfarenhet fr\u00e5n bil- eller d\u00e4ckbranschen \u00e4r starkt meriterande, men inte ett krav. Du har god systemvana och trivs med att arbeta strukturerat i flera parallella system. F\u00f6r att lyckas i rollen beh\u00f6ver du ha erfarenhet av SAP samt goda kunskaper i Excel. Vidare uttrycker du dig tydligt och professionellt i b\u00e5de tal och skrift.\n\nSom person \u00e4r du noggrann, serviceinriktad och trygg, \u00e4ven under h\u00f6gs\u00e4song som inneb\u00e4r h\u00f6gre arbetsbelastning. Du har l\u00e4tt f\u00f6r att samarbeta, ser l\u00f6sningar och tar ansvar f\u00f6r att skapa ett smidigt fl\u00f6de mellan kund, s\u00e4lj och logistik. Du bidrar med positiv energi, \u00e4ven n\u00e4r tempot \u00e4r h\u00f6gt.\n\nAnst\u00e4llning\nDetta \u00e4r en direktrekrytering d\u00e4r du blir anst\u00e4lld av Hankook Tire.\n\u2022\tOmfattning: Heltid\n\u2022\tAnst\u00e4llningsform: Tillsvidare med inledande provanst\u00e4llning\n\u2022\tStart: Enligt \u00f6verenskommelse \/ s\u00e5 snart som m\u00f6jligt\nBakgrundskontroll kan komma att genomf\u00f6ras som en del av rekryteringsprocessen\n\r\n\r\nOm f\u00f6retaget\n\r\nHankook Tire \u00e4r en av v\u00e4rldens st\u00f6rsta och snabbast v\u00e4xande d\u00e4cktillverkare f\u00f6r personbilar, lastbilar och bussar. F\u00f6retaget \u00e4r en pionj\u00e4r inom teknikutveckling och levererar h\u00f6gsta niv\u00e5 av kundn\u00f6jdhet genom avancerade och h\u00f6gkvalitativa produkter.\n\nHankook \u00e4r ett ledande premiumvarum\u00e4rke och en tillverkare av innovativa, h\u00f6gteknologiska prestandad\u00e4ck. Koncernen har cirka 20 000 medarbetare p\u00e5 fyra kontinenter och finns representerad i \u00f6ver 160 l\u00e4nder, med regionala huvudkontor som \u00f6vervakar 39 dotterbolag och kontor samt fem forsknings- och utvecklingscenter v\u00e4rlden \u00f6ver. P\u00e5 v\u00e5rt svenska huvudkontor i Upplands V\u00e4sby arbetar ett 20-tal medarbetare, och ut\u00f6ver det har vi flera s\u00e4ljare utspridda \u00f6ver landet.\n\nL\u00e4s mer om oss p\u00e5 www.hankooktire.com\/se\r\n\r\nKontaktuppgifter\n\r\nI denna rekrytering samarbetar vi med Autorekrytering. Fr\u00e5gor om tj\u00e4nsten och processen besvaras av ansvarig rekryterare Alida Antonsson, alida.antonsson@autorekrytering.se. Vi ser fram emot din ans\u00f6kan!","price":null,"currency":"SEK","status":"active","noindex":true,"location":{"address":" Drottninggatan 33 ","full_address":null,"city":"Stockholm","country":"SE","latitude":59.331614549271,"longitude":18.063536930289},"metadata":{"region":"Stockholms l\u00e4n","duration":"Tills vidare","employer":"Svensk Autorekrytering AB","postcode":"11151","positions":1,"profession":"Orderadministrat\u00f6r","salary_type":"Fast m\u00e5nads- vecko- eller timl\u00f6n","employer_url":"https:\/\/www.autorekrytering.se\/","scope_of_work":"100\u2013100 %","working_hours":"Heltid","contact_person":"Alida Antonsson","employment_type":"full_time","occupation_field":"F\u00f6rs\u00e4ljning, ink\u00f6p, marknadsf\u00f6ring","employer_workplace":"Hankook Tire","translation_status":"done","experience_required":true,"employment_type_label":"Vanlig anst\u00e4llning"},"user_id":null,"is_sponsored":false,"views_count":0,"ai_views_count":2,"ai_vendor_counts":{"anthropic":2},"visibility":"public","submission_source":null,"submission_ai_name":null,"has_owner_email":true,"can_contact_owner":true,"phone":"0706646581","owner_email":"alida.antonsson@autorekrytering.se","images":[],"published_at":"2026-08-28T16:10:06+00:00","expires_at":"2026-09-27T23:59:59+00:00","created_at":"2026-08-29T03:54:05+00:00","updated_at":"2026-08-29T04:32:32+00:00"}}