{"data":{"id":147791,"slug":"osteraker-servicecenter","type":"job","title":"\u00d6ster\u00e5ker Service Center","description":"The Municipal Executive Board Administration handles common and overarching areas. The administration provides service to the public, elected officials, and other municipal departments. Here you will find the finance department, administration and legal department, business department, communications department, HR department, and digitalization department.\nService Officer at \u00d6ster\u00e5ker Municipality Service Center\nWould you like to help people while making it easier for residents to reach the municipality?\nThe Service Center is \u00d6ster\u00e5ker Municipality's common gateway for residents, business owners, and visitors. Every day we meet people via phone, email, chat, and in-person visits, helping them find the right information, get answers to their questions, and move forward with their matters.\nWe are now seeking a service officer who wants to help develop the municipality's service and create positive experiences when contacting the municipality.\nAbout the Position\nAs a service officer, you are often the first person a resident meets when they contact the municipality. You help resolve matters directly when possible and guide them to the appropriate department when other operations need to take over.\nYou will handle inquiries across various municipal areas, such as preschool, school, building permits, elderly care, and social support. The role involves many contacts, a fast pace, and great variety.\nWith us, service officers work as generalists. We help each other, share knowledge, and develop our operations together. Our goal is to provide professional service with high availability and high quality in every interaction.\nResponsibilities\nAnswer inquiries via phone, email, chat, and in-person visits.\nProvide information and guidance within municipal operations.\nResolve matters at first contact when possible.\nSearch for, evaluate, and relay information from various sources.\nWork in multiple operating systems simultaneously.\nParticipate in developing the service center and our working methods.\nStaff the reception\n\nQualifications\nWe are looking for someone who:\nHas several years of experience in qualified service or customer service work.\nIs accustomed to handling many inquiries and contacts simultaneously.\nHas excellent ability to express yourself in Swedish, both spoken and written.\nHas good knowledge of English, both spoken and written.\nIs experienced working digitally and learns new systems quickly.\nHas good ability to search for, understand, and relay information.\n\nMeritorious\nIt is advantageous if you have:\nExperience from public sector operations.\nExperience from contact centers, service centers, or similar operations.\nExperience in improvement or development work.\nKnowledge of additional languages beyond Swedish and English.\n\nPersonal Qualities\nWe believe you will thrive with us if you:\nEnjoy helping people.\nAre solution-oriented and take responsibility.\nHave a professional and positive demeanor.\nThrive with collaboration and knowledge sharing.\nCan maintain structure and quality even when the pace is high.\n\nWe place great emphasis on personal suitability.\nWhy Work With Us\nWith us, you will have varied and socially important work where you make a difference for residents every day. You will be part of an engaged team that values collaboration, development, and work satisfaction.\nEmployment\nTemporary position 1 year, with possibility of extension\nWork hours Monday to Friday 8-17\nStart date by agreement, preferably immediately or as soon as possible\nFor this role, the starting salary is normally between 35,000 - 38,000 kr depending on experience and competence. In some cases, more senior candidates may be offered higher salary within the role's total range. https:\/\/www.osteraker.se\/4.44fe6fa019e40e754cd3c2a.html Our collective agreement regulates the terms of employment such as salary, working hours, compensation, and other benefits within the sector.\n\nApplication\nApplication deadline August 21.\nSelection and interviews are ongoing.\nWe welcome your application!\nSubmit your application using the \"Apply\" button. Unfortunately, we cannot accept applications in any other way.\nPlease visit https:\/\/www.osteraker.se\/subsite\/jobbaiosteraker.4.71681f6a17d7773cad81958.html to learn more\n\u00d6ster\u00e5ker Municipality seeks you who have the competence to contribute to our operations regardless of gender, gender identity or gender expression, age, ethnic origin, religion or other belief, sexual orientation, or disability. Like us, you also have a child rights perspective in your daily work, in accordance with the Convention on the Rights of the Child.\nContact information for our union representatives can be found at https:\/\/www.osteraker.se\/subsite\/jobbaiosteraker\/kommunensomarbetsgivare\/fackligaorganisationer.4.71681f6a17d7773cad81c97.html.\nFor this recruitment, we have decided on the recruitment channels we wish to use. We therefore prefer not to be contacted with additional offers of recruitment services, advertising, and recruitment assistance.\nThree miles from Stockholm, 1,100 islands, 93 miles of coastline, and a slightly better way of living. We in \u00d6ster\u00e5ker are proud of our metropolitan-adjacent archipelago environment where the beautiful cultural landscape is always near. The central area of \u00c5kersberga is developing into a modern city with small-town character. Here we develop a long-term sustainable society where good conditions are created for people, environment, and nature to work together.","language":"sv","is_translated":true,"title_original":"\u00d6ster\u00e5ker Servicecenter","description_original":"Kommunstyrelsens f\u00f6rvaltning arbetar med gemensamma och \u00f6vergripande omr\u00e5den. F\u00f6rvaltningen ger service \u00e5t allm\u00e4nheten, f\u00f6rtroendevalda politiker och kommunens andra f\u00f6rvaltningar. H\u00e4r finns ekonomiavdelningen, administration- och juridikavdelningen, n\u00e4ringslivsavdelningen, kommunikationsavdelningen, HR-avdelningen och digitaliseringsavdelningen.\nServicehandl\u00e4ggare till \u00d6ster\u00e5kers kommuns servicecenter\nVill du hj\u00e4lpa m\u00e4nniskor och samtidigt g\u00f6ra kommunen enklare att n\u00e5?\nServicecenter \u00e4r \u00d6ster\u00e5kers kommuns gemensamma v\u00e4g in f\u00f6r inv\u00e5nare, f\u00f6retagare och bes\u00f6kare. Varje dag m\u00f6ter vi m\u00e4nniskor via telefon, e-post, chatt och personliga bes\u00f6k och hj\u00e4lper dem att hitta r\u00e4tt, f\u00e5 svar p\u00e5 sina fr\u00e5gor och komma vidare i sina \u00e4renden.\nNu s\u00f6ker vi en servicehandl\u00e4ggare som vill vara med och utveckla kommunens service och skapa positiva upplevelser i kontakten med kommunen.\nOm tj\u00e4nsten\nSom servicehandl\u00e4ggare \u00e4r du ofta den f\u00f6rsta personen inv\u00e5naren m\u00f6ter n\u00e4r hen kontaktar kommunen. Du hj\u00e4lper till att l\u00f6sa \u00e4renden direkt n\u00e4r det \u00e4r m\u00f6jligt och v\u00e4gleder vidare n\u00e4r andra verksamheter beh\u00f6ver ta vid.\nDu kommer att hantera fr\u00e5gor inom kommunens olika verksamhetsomr\u00e5den, exempelvis f\u00f6rskola, skola, bygglov, \u00e4ldreomsorg och socialt st\u00f6d. Rollen inneb\u00e4r m\u00e5nga kontakter, h\u00f6gt tempo och stor variation.\nHos oss arbetar servicehandl\u00e4ggarna som generalister. Vi hj\u00e4lps \u00e5t, delar kunskap och utvecklar verksamheten tillsammans. V\u00e5rt m\u00e5l \u00e4r att ge professionell service med h\u00f6g tillg\u00e4nglighet och h\u00f6g kvalitet i varje kontakt.\nArbetsuppgifter\nBesvara fr\u00e5gor via telefon, e-post, chatt och bes\u00f6k.\nGe information och v\u00e4gledning inom kommunens verksamheter.\nL\u00f6sa \u00e4renden vid f\u00f6rsta kontakten n\u00e4r det \u00e4r m\u00f6jligt.\nS\u00f6ka, v\u00e4rdera och f\u00f6rmedla information fr\u00e5n olika k\u00e4llor.\nArbeta i flera verksamhetssystem parallellt.\nMedverka i utvecklingen av servicecenter och v\u00e5ra arbetss\u00e4tt.\nBemanna reception\n\nKvalifikationer\nVi s\u00f6ker dig som:\nHar n\u00e5gra \u00e5rs erfarenhet av kvalificerat service- eller kundservicearbete.\n\u00c4r van att hantera m\u00e5nga fr\u00e5gor och kontakter samtidigt.\nHar mycket god f\u00f6rm\u00e5ga att uttrycka dig p\u00e5 svenska i tal och skrift.\nHar goda kunskaper i engelska i tal och skrift.\n\u00c4r van att arbeta digitalt och har l\u00e4tt f\u00f6r att l\u00e4ra dig nya system.\nHar god f\u00f6rm\u00e5ga att s\u00f6ka, f\u00f6rst\u00e5 och f\u00f6rmedla information.\n\nMeriterande\nDet \u00e4r meriterande om du har:\nErfarenhet fr\u00e5n offentlig verksamhet.\nErfarenhet fr\u00e5n kontaktcenter, servicecenter eller liknande verksamhet.\nErfarenhet av f\u00f6rb\u00e4ttrings- eller utvecklingsarbete.\nKunskaper i ytterligare spr\u00e5k ut\u00f6ver svenska och engelska.\n\nPersonliga egenskaper\nF\u00f6r att trivas hos oss tror vi att du:\nTycker om att hj\u00e4lpa m\u00e4nniskor.\n\u00c4r l\u00f6sningsorienterad och ansvarstagande.\nHar ett professionellt och positivt bem\u00f6tande.\nTrivs med samarbete och kunskapsdelning.\nKan h\u00e5lla struktur och kvalitet \u00e4ven n\u00e4r tempot \u00e4r h\u00f6gt.\n\nVi l\u00e4gger stor vikt vid personlig l\u00e4mplighet.\nD\u00e4rf\u00f6r ska du arbeta hos oss\nHos oss f\u00e5r du ett varierat och samh\u00e4llsviktigt arbete d\u00e4r du g\u00f6r skillnad f\u00f6r inv\u00e5nare varje dag. Du blir en del av ett engagerat team som v\u00e4rdes\u00e4tter samarbete, utveckling och arbetsgl\u00e4dje.\nAnst\u00e4llning\nVikariat 1 \u00e5r, med m\u00f6jlighet till f\u00f6rl\u00e4ngning\nArbetstid m\u00e5ndag till fredag 8-17\nTilltr\u00e4de enligt \u00f6verenskommelse, g\u00e4rna omg\u00e5ende eller s\u00e5 snart som m\u00f6jligt\nF\u00f6r denna roll ligger ing\u00e5ngsl\u00f6nen normalt mellan 35.000 - 38.000 kr beroende p\u00e5 erfarenhet och kompetens. I vissa fall kan mer seniora kandidater erbjudas h\u00f6gre l\u00f6n inom rollens totala spann. https:\/\/www.osteraker.se\/4.44fe6fa019e40e754cd3c2a.html Det \u00e4r v\u00e5rt kollektivavtal som reglerar villkoren f\u00f6r anst\u00e4llningen s\u00e5som l\u00f6n, arbetstid, ers\u00e4ttningar och \u00f6vriga f\u00f6rm\u00e5ner inom sektorn.\n\nAns\u00f6kan\nSista ans\u00f6kningsdag 21 augusti.\nUrval och intervjuer sker l\u00f6pande.\nVarmt v\u00e4lkommen med din ans\u00f6kan!\nRegistrera din ans\u00f6kan via knappen \"Ans\u00f6k\". Vi kan tyv\u00e4rr inte ta emot ans\u00f6kningar p\u00e5 n\u00e5got annat s\u00e4tt.\nG\u00e5 g\u00e4rna in och l\u00e4s mer p\u00e5 https:\/\/www.osteraker.se\/subsite\/jobbaiosteraker.4.71681f6a17d7773cad81958.html\n\u00d6ster\u00e5kers kommun s\u00f6ker dig som har kompetens att bidra till v\u00e5ra verksamheter oavsett k\u00f6n, k\u00f6nsidentitet eller k\u00f6nsuttryck, \u00e5lder, etnisk tillh\u00f6righet, religion eller annan trosuppfattning, sexuell l\u00e4ggning eller funktionsneds\u00e4ttning. Precis som vi har du ocks\u00e5 ett barnr\u00e4ttsperspektiv i ditt dagliga arbete, i enlighet med barnkonventionen.\nKontaktuppgifter till v\u00e5ra fackliga f\u00f6retr\u00e4dare hittar ni p\u00e5 https:\/\/www.osteraker.se\/subsite\/jobbaiosteraker\/kommunensomarbetsgivare\/fackligaorganisationer.4.71681f6a17d7773cad81c97.html.\nVi har inf\u00f6r denna rekrytering tagit st\u00e4llning till de rekryteringskanaler vi \u00f6nskar anv\u00e4nda. Vi \u00f6nskar d\u00e4rf\u00f6r att inte bli kontaktade f\u00f6r ytterligare erbjudanden om kompetensf\u00f6rmedling, annonserings- och rekryteringshj\u00e4lp.\nTre mil till Stockholm, 1 100 \u00f6ar, 93 mil kustlinje och ett lite h\u00e4rligare s\u00e4tt att leva. Vi i \u00d6ster\u00e5ker \u00e4r stolta \u00f6ver v\u00e5r storstadsn\u00e4ra sk\u00e4rg\u00e5rdsmilj\u00f6 d\u00e4r det natursk\u00f6na kulturlandskapet alltid finns n\u00e4ra. Centralorten \u00c5kersberga utvecklas till en modern stad med sm\u00e5stadskarakt\u00e4r. H\u00e4r utvecklar vi ett l\u00e5ngsiktigt h\u00e5llbart samh\u00e4lle d\u00e4r goda f\u00f6ruts\u00e4ttningar ges f\u00f6r m\u00e4nniska, milj\u00f6 och natur att samverka.","price":null,"currency":"SEK","status":"active","noindex":false,"location":{"address":null,"full_address":null,"city":"\u00c5kersberga","country":"SE","latitude":59.481773,"longitude":18.297937},"metadata":{"region":"Stockholms l\u00e4n","duration":"6 m\u00e5nader eller l\u00e4ngre","employer":"\u00d6STER\u00c5KERS KOMMUN","postcode":"81431","positions":1,"profession":"Receptionist, telefonist","salary_type":"Fast m\u00e5nads- vecko- eller timl\u00f6n","employer_url":"https:\/\/www.osteraker.se\/","scope_of_work":"100\u2013100 %","working_hours":"Heltid","contact_person":"Max Dal\u00e9n","employment_type":"Vanlig anst\u00e4llning","occupation_field":"Administration, ekonomi, juridik","employer_workplace":"\u00d6ster\u00e5kers kommun","experience_required":true},"user_id":null,"is_sponsored":false,"views_count":3,"ai_views_count":2,"ai_vendor_counts":{"anthropic":2},"visibility":"public","submission_source":null,"submission_ai_name":null,"has_owner_email":true,"can_contact_owner":true,"phone":"+46854081053","owner_email":"max.dalen@osteraker.se","images":[],"published_at":"2026-08-07T15:16:10+00:00","expires_at":"2026-08-21T23:59:59+00:00","created_at":"2026-08-15T03:11:11+00:00","updated_at":"2026-08-20T03:03:49+00:00"}}