{"data":{"id":215446,"slug":"overklagningshandlaggare-till-kompetensforsorjningskontoret","type":"job","title":"Appeals Officer for the Competence Supply Office","description":"Do you want to develop and ensure quality in financial assistance work? Then you could be our new appeals officer!\n\nWho are we?\nThe Competence Supply Office's mission is to make the future workforce visible and be an active part in solving Norrk\u00f6ping's competence supply needs. With our shared resources and professional expertise, we are a central part internally and externally for society's growth and individual development.\n\nWe design effective and flexible education based on competence supply needs and career transitions in working life, with initiatives for those far from the labor market. We give our residents the opportunity to grow and develop, where the path to self-sufficiency should be as short as possible. This increases residents' quality of life where more people take responsibility and contribute to a sustainable future.\n\nCompetence supply is the word that unites us in our mission across all the activities we work for. Within the office, we have approximately 400 employees responsible for support services according to the Social Services Act, municipal labor market measures, budget and debt counseling, and adult education from Swedish for Immigrants (SFI) to university college. We provide administrative support to the Competence Supply Board.\n\nWithin financial assistance, we are part of the ultimate safety net and meet people who have found themselves in difficult situations. Our task is both to investigate the right to financial assistance and to guide the person toward self-sufficiency.\n\nFinancial assistance consists of five units, one of which is the Specialist and Control unit. The unit works with specializations; among other things, debt recovery, dental care, appeals, incorrect payments, sampling, probate matters, and budget and debt counseling.\n\nOn the unit, engaged social workers, appeals officers, and senior social workers are employed.\n\nWe are now looking for a driven and engaged appeals officer to join our team!\n\nYour responsibilities\nAs an appeals officer, you are responsible for handling appeals that come to the financial assistance unit. This could, for example, involve appeals of decisions or decisions related to activity requirements.\n\nThe position involves many exciting contact points and opportunities for collaboration. You will, among other things, have contact with authorities, city attorneys, and other actors. If necessary, you may also participate in oral hearings at the administrative court.\n\nYou will have a central role in our continued work to develop financial assistance. Through your role, you will have the opportunity to see the operation from a broader perspective, identify opportunities for improvement, and contribute to developing working methods that create value for both the operation and the people we meet.\n\nAs an appeals officer, you support your colleagues with various questions and serve as a sounding board. You also work with feedback at both group and individual levels, with a focus on learning and development. You hold workshops for all units within financial assistance and collaborate with the operation on development issues, working methods, and quality.\n\nWho are you?\nWe are looking for someone who has a degree in social work or another equivalent university degree with 7.5 credits in social law. You have experience working with financial assistance and are used to meeting people in different situations.\n\nYou are communicative, confident, and clear in your communication and have good knowledge of Swedish, both spoken and written.\n\nSince the role involves contact with authorities and courts, we see that you can express yourself well and professionally, both orally and in writing. You have a good ability to absorb information, interpret decisions, and formulate clear and well-substantiated assessments.\n\nYou are independent and have good judgment. You can quickly familiarize yourself with different types of information, see the whole picture, and at the same time pay attention to important details.\n\nYou feel confident making your own assessments and making decisions based on available information. You can also explain and justify your positions in a clear and factual manner.\n\nYou work in a structured and efficient manner and have a good ability to organize and prioritize your work tasks. You take responsibility for driving the work forward and can meet deadlines and keep agreed timeframes.\n\nYou are flexible, solution-oriented, and easily adapt when circumstances change. You can reprioritize based on the situation's needs while maintaining structure, quality, and a professional approach.\n\nCollaboration is an integral part of your working style. You easily create good relationships and contribute to a positive work environment where you share your knowledge.\n\nWe look forward to receiving your application!\n\nInformation about the position\nNumber of vacant positions: 1\nEmployment type: Permanent full-time employment\nStart date: By agreement\nWorking hours: Day shift\nOpportunity for remote work: Yes, to some extent based on the operation's needs\nApplication deadline: October 11\nContact: Unit Manager, Hel\u00e9ne Wennstr\u00f6m, 011-15 66 45, helene.wennstr\u00f6m@norrkoping.se\nAdditional information: We have chosen to remove the personal letter and replace it with selection questions relevant to the position. This makes it easier to make an objective assessment of your qualifications. You submit your CV as usual.\nRegister extract: For positions in elderly care, activities for people with disabilities, adult education, and activities for children and young people, checking of register extracts is included as part of the recruitment process.\n\nTHE FEELING OF CONTRIBUTING. THE OPPORTUNITY TO MAKE AN IMPACT\n\nWorking in Norrk\u00f6ping Municipality means you are part of creating welfare. Our 11,000 employees contribute and make a difference. Every day. We offer a creative and dynamic workplace for curious and open people who want more than just a job. Together, we create Norrk\u00f6ping's future. We are looking for people with the expertise to contribute to our operations regardless of gender, gender identity or gender expression, age, ethnic background, religion or other belief, sexual orientation, or disability. When you apply for a job with us in Norrk\u00f6ping Municipality, you use our recruitment tool. You start your application by clicking the apply button at the bottom of the ad. If you have protected personal information, you should not submit your application through our website. Contact the recruiting manager or recruitment specialist directly to discuss how you can best apply based on your protection needs. Contact information can be found in the ad. We decline all offers of advertising and recruitment assistance in connection with this ad.","language":"sv","is_translated":true,"title_original":"\u00d6verklagningshandl\u00e4ggare till kompetensf\u00f6rs\u00f6rjningskontoret","description_original":"Vill du utveckla och kvalitetss\u00e4kra arbetet inom ekonomiskt bist\u00e5nd? D\u00e5 kan du vara v\u00e5r nya \u00f6verklagningshandl\u00e4ggare!\nVilka \u00e4r vi?\nKompetensf\u00f6rs\u00f6rjningskontorets uppdrag \u00e4r att synligg\u00f6ra den framtida arbetskraften och vara en aktiv del i att l\u00f6sa Norrk\u00f6pings kompetensf\u00f6rs\u00f6rjningsbehov. Med v\u00e5ra gemensamma resurser och professionell kompetens \u00e4r vi en central part internt och externt f\u00f6r samh\u00e4llets tillv\u00e4xt och individens utveckling.\nVi utformar effektiva och flexibla utbildningar utifr\u00e5n kompetensf\u00f6rs\u00f6rjningsbehov och yrkesv\u00e4xling i arbetslivet och med insatser f\u00f6r dem som st\u00e5r l\u00e5ngt ifr\u00e5n arbetsmarknaden. Vi ger v\u00e5ra inv\u00e5nare m\u00f6jlighet att v\u00e4xa och utvecklas och d\u00e4r v\u00e4gen till egen f\u00f6rs\u00f6rjning ska vara s\u00e5 kort som m\u00f6jligt. D\u00e4rmed \u00f6kar inv\u00e5narnas livskvalitet d\u00e4r fler tar ansvar och bidrar till en h\u00e5llbar framtid.\nKompetensf\u00f6rs\u00f6rjning \u00e4r det ord som f\u00f6renar oss i v\u00e5rt uppdrag i alla de verksamheter vi arbetar f\u00f6r. Inom kontoret \u00e4r vi cirka 400 anst\u00e4llda som ansvarar f\u00f6r f\u00f6rs\u00f6rjningsst\u00f6d enligt socialtj\u00e4nstlagen, kommunala arbetsmarknads\u00e5tg\u00e4rder, budget- och skuldr\u00e5dgivning samt vuxenutbildning fr\u00e5n SFI till yrkesh\u00f6gskola. Vi \u00e4r tj\u00e4nstemannast\u00f6d till kompetensf\u00f6rs\u00f6rjningsn\u00e4mnden.\nInom ekonomiskt bist\u00e5nd \u00e4r vi en del av det yttersta skyddsn\u00e4tet och m\u00f6ter personer som hamnat i en sv\u00e5r situation. V\u00e5r uppgift \u00e4r dels att utreda r\u00e4tten till ekonomiskt bist\u00e5nd, och dels att v\u00e4gleda personen till egen f\u00f6rs\u00f6rjning.\nEkonomiskt bist\u00e5nd best\u00e5r av fem enheter, varav enheten specialist och kontroll \u00e4r en. Enheten arbetar med specialiseringar; bland annat \u00e5terkrav, tandv\u00e5rd, \u00f6verklagningar, felaktiga utbetalningar, stickprov, d\u00f6dsbo samt budget- och skuldr\u00e5dgivning.\nP\u00e5 enheten arbetar engagerade socialsekreterare, \u00f6verklagningshandl\u00e4ggare och f\u00f6rste socialsekreterare.\nVi s\u00f6ker nu en driven och engagerad \u00f6verklagningshandl\u00e4ggare till v\u00e5rt team!\nDina arbetsuppgifter\nSom \u00f6verklagningshandl\u00e4ggare ansvarar du f\u00f6r att handl\u00e4gga de \u00f6verklaganden som kommer in till ekonomiskt bist\u00e5nd. Det kan exempelvis handla om \u00f6verklaganden av beslut eller beslut kopplade till aktivitetskrav.\nTj\u00e4nsten inneb\u00e4r m\u00e5nga sp\u00e4nnande kontaktytor och m\u00f6jligheter till samverkan. Du kommer bland annat att ha kontakt med myndigheter, stadsjurister och andra akt\u00f6rer. Vid behov kan du \u00e4ven komma att delta vid muntliga f\u00f6rhandlingar i f\u00f6rvaltningsr\u00e4tten.\nDu f\u00e5r en central roll i v\u00e5rt fortsatta arbete med att utveckla ekonomiskt bist\u00e5nd. Genom din roll f\u00e5r du m\u00f6jlighet att se verksamheten ur ett bredare perspektiv, f\u00e5nga upp f\u00f6rb\u00e4ttringsm\u00f6jligheter och bidra till att utveckla arbetss\u00e4tt som skapar v\u00e4rde f\u00f6r b\u00e5de verksamheten och de personer vi m\u00f6ter.\nSom \u00f6verklagningshandl\u00e4ggare st\u00f6ttar du dina kollegor med olika fr\u00e5gor och \u00e4r ett bollplank. Du arbetar ocks\u00e5 med feedback p\u00e5 b\u00e5de grupp- och individniv\u00e5, med fokus p\u00e5 l\u00e4rande och utveckling. Du h\u00e5ller workshops f\u00f6r samtliga enheter inom ekonomiskt bist\u00e5nd och samarbetar med verksamheten kring utvecklingsfr\u00e5gor, arbetss\u00e4tt och kvalitet.\nVem \u00e4r du?\nVi s\u00f6ker dig som har socionomexamen eller annan likv\u00e4rdig h\u00f6gskoleexamen med 7,5 hp i socialr\u00e4tt. Du har erfarenhet av arbete med ekonomiskt bist\u00e5nd och \u00e4r van vid att m\u00f6ta m\u00e4nniskor i olika situationer.\nDu \u00e4r kommunikativ, trygg och tydlig i din kommunikation och har goda kunskaper i svenska, b\u00e5de i tal och skrift.\nEftersom rollen inneb\u00e4r kontakt med bland annat myndigheter och domstol ser vi att du kan uttrycka dig v\u00e4l och professionellt, b\u00e5de muntligt och skriftligt. Du har god f\u00f6rm\u00e5ga att ta till dig information, tolka beslut och formulera tydliga och v\u00e4l underbyggda bed\u00f6mningar.\nDu \u00e4r sj\u00e4lvst\u00e4ndig och har ett gott omd\u00f6me. Du kan snabbt s\u00e4tta dig in i olika typer av information, se helheten och samtidigt uppm\u00e4rksamma viktiga detaljer.\nDu k\u00e4nner dig trygg med att g\u00f6ra egna bed\u00f6mningar och fatta beslut utifr\u00e5n tillg\u00e4nglig information. Du kan ocks\u00e5 p\u00e5 ett tydligt och sakligt s\u00e4tt f\u00f6rklara och motivera dina st\u00e4llningstaganden.\nDu arbetar strukturerat och effektivt och har god f\u00f6rm\u00e5ga att organisera och prioritera dina arbetsuppgifter. Du tar ansvar f\u00f6r att arbetet drivs fram\u00e5t och kan f\u00f6rh\u00e5lla dig till deadlines och h\u00e5lla \u00f6verenskomna tidsramar.\nDu \u00e4r flexibel, l\u00f6sningsorienterad och har l\u00e4tt f\u00f6r att anpassa dig n\u00e4r f\u00f6ruts\u00e4ttningarna f\u00f6r\u00e4ndras. Du kan omprioritera utifr\u00e5n situationens behov och samtidigt beh\u00e5lla struktur, kvalitet och ett professionellt f\u00f6rh\u00e5llningss\u00e4tt.\nSamarbete \u00e4r en sj\u00e4lvklar del av ditt arbetss\u00e4tt. Du har l\u00e4tt f\u00f6r att skapa goda relationer och bidrar till ett positivt arbetsklimat, d\u00e4r du delar med dig av din kunskap.\nV\u00e4lkommen med din ans\u00f6kan!\nInformation om tj\u00e4nsten\nAntal lediga tj\u00e4nster: 1\nAnst\u00e4llningsform: Tillsvidareanst\u00e4llning p\u00e5 heltid\nTilltr\u00e4desdatum: Enligt \u00f6verenskommelse\nArbetstid: Dag\nM\u00f6jlighet till distansarbete: Ja, till viss del utifr\u00e5n verksamhetens behov\nSista ans\u00f6kningsdatum: 11 oktober\nKontakt: Enhetschef, Hel\u00e9ne Wennstr\u00f6m, 011-15 66 45, helene.wennstr\u00f6m@norrkoping.se\n\u00d6vrig information: Vi har valt att ta bort det personliga brevet, och ers\u00e4tta det med urvalsfr\u00e5gor relevanta f\u00f6r tj\u00e4nsten. Det g\u00f6r det l\u00e4ttare att g\u00f6ra en objektiv bed\u00f6mning av din kompetens. Du skickar in ditt CV som vanligt.\nRegisterutdrag: F\u00f6r tj\u00e4nster inom \u00e4ldreomsorg, verksamhet f\u00f6r personer med funktionsneds\u00e4ttning, vuxenutbildning samt verksamhet f\u00f6r barn och ungdomar, ing\u00e5r kontroll av registerutdrag som en del av rekryteringsprocessen\nK\u00c4NSLAN AV ATT BIDRA. M\u00d6JLIGHETEN ATT P\u00c5VERKA\nAtt arbeta i Norrk\u00f6pings kommun betyder att du \u00e4r med och skapar v\u00e4lf\u00e4rden. V\u00e5ra 11 000 medarbetare bidrar och g\u00f6r skillnad. Varje dag. Vi erbjuder en kreativ och dynamisk arbetsplats f\u00f6r nyfikna och \u00f6ppna m\u00e4nniskor som vill ha mer \u00e4n ett jobb. Tillsammans skapar vi Norrk\u00f6pings framtid. Vi s\u00f6ker dig som har kompetens att bidra till v\u00e5ra verksamheter oavsett k\u00f6n, k\u00f6nsidentitet eller k\u00f6nsuttryck, \u00e5lder, etnisk tillh\u00f6righet, religion eller annan trosuppfattning, sexuell l\u00e4ggning eller funktionsneds\u00e4ttning. N\u00e4r du s\u00f6ker jobb hos oss i Norrk\u00f6pings kommun anv\u00e4nder du dig av v\u00e5rt rekryteringsverktyg. Du p\u00e5b\u00f6rjar din ans\u00f6kan genom att klicka p\u00e5 ans\u00f6k l\u00e4ngst ner i annonsen. Du som har skyddade personuppgifter ska inte skicka in din ans\u00f6kan via v\u00e5r hemsida. Ta en direktkontakt med rekryterande chef alternativt rekryteringsspecialist f\u00f6r att diskutera hur du b\u00e4st ans\u00f6ker utifr\u00e5n ditt skyddsbehov. Kontaktuppgifter finner du i annonsen. Vi undanber oss alla erbjudanden om annonserings- och rekryteringshj\u00e4lp i samband med denna annons.","price":null,"currency":"SEK","status":"active","noindex":true,"location":{"address":null,"full_address":null,"city":"Norrk\u00f6ping","country":"SE","latitude":58.587371031955,"longitude":16.180465265055},"metadata":{"region":"\u00d6sterg\u00f6tlands l\u00e4n","duration":"Tills vidare","employer":"Norrk\u00f6pings kommun","postcode":"60240","positions":1,"profession":"Socialsekreterare","salary_type":"Fast m\u00e5nads- vecko- eller timl\u00f6n","employer_url":"https:\/\/norrkoping.se\/","scope_of_work":"100\u2013100 %","working_hours":"Heltid","employment_type":"full_time","occupation_field":"Yrken med social inriktning","employer_workplace":"Norrk\u00f6pings kommun","experience_required":true,"employment_type_label":"Vanlig anst\u00e4llning"},"user_id":null,"is_sponsored":false,"views_count":0,"ai_views_count":3,"bot_views_count":0,"ai_vendor_counts":{"other":1,"openai":1,"anthropic":1},"visibility":"public","submission_source":null,"submission_ai_name":null,"has_owner_email":true,"can_contact_owner":true,"phone":"011-15 66 45","owner_email":"m@norrkoping.se","images":[],"published_at":"2026-09-16T09:55:07+00:00","expires_at":"2026-10-11T23:59:59+00:00","created_at":"2026-09-17T03:53:57+00:00","updated_at":"2026-09-19T03:12:06+00:00"}}