{"data":{"id":180010,"slug":"passionerad-och-kunnig-tekniker-till-anvandarstod-it","type":"job","title":"Passionate and Skilled Technician for User Support IT","description":"Do you have a passion for people and IT support? Then this might be the role for you! As a technician at Trafikverket, you'll help make everyday life easier for residents and businesses throughout Sweden. You'll do this by contributing to Sweden's infrastructure of the future.\nWork Tasks\nWhat do we offer you?\nYour manager will be Helen Norman. My leadership style is personal with a positive mindset where trust between us is an important part. Through my 17 years as a leader, it's the person behind the role that defines my approach. Increasing employees' emotional awareness\u2014for greater job satisfaction, their relationship to work, the workplace, users, colleagues, and management\u2014is a guiding principle in my work. When we grow as people, it benefits ourselves, the organization, and our users.\nYou'll receive thorough training from experienced mentors, giving you the best conditions to get started well. We who work in this role are a great group with strong camaraderie, and there's not a day without laughter. The work is interesting, challenging, and educational. Moreover, our contribution is meaningful\u2014we make a difference!\nA few words from someone on the team: I enjoy working here because the feeling of being an important part of the operation and being able to impact everyone's daily life is fantastic. The entire team consists of pleasant, helpful, and respectful individuals who brighten up the workday.\nWork Tasks\nAs part of User Support IT, you'll be in an important supporting role for all of Trafikverket. The function is responsible for and provides first and second line support, including on-site support, for IT and telephony. We provide support to Trafikverket's internal and external stakeholders who use Trafikverket's systems. Areas included are client applications, the IT workplace, printing functions, communications, and telephony. As a technician, you'll work in a traditional role, which means remote management of hardware and software, troubleshooting, and technical problem-solving for everything from clients, mobile phones, and applications. In this position, it's important that you have a strong IT interest and a high commitment to good service. Our vision is to always keep the user in focus!\nYour main task is to receive requests via phone and web forms. At User Support, we develop and change our work methods and tools, which means your tasks may vary as we implement changes.\nQualifications\nWe want to deliver the best possible service to our colleagues, so in addition to technical expertise, it's important that you have good communication skills, meaning you're clear, service-oriented, and flexible in conversations with our users. To maintain a high level of service, we depend on each other, so it's crucial that you have good collaboration skills and are organized. As a person, you're driven by solving problems, which makes you easily identify and develop effective and practical solutions to problems that arise.\nWe're looking for you who have\nhigh school education in IT or other education and experience that we collectively assess as equivalent\nbasic practical experience in servicedesk\ngood knowledge of Microsoft Office and Microsoft Windows\ngood knowledge of Swedish in speech and writing\nknowledge of English in speech\n\nIt's advantageous if you have\nexperience from a broad IT support operation in a larger organization\ndocumented professional experience with first-line IT support\ndocumented knowledge and experience with ITIL\nexperience working with telephone systems (e.g., Solidus), ticket management systems (e.g., Remedy ISTM), and knowledge bases\nOther Information\nThe work location for this position is Gothenburg. This recruitment includes web-based tests as part of the selection process, and interviews are planned for weeks 40-41.\nTo ensure you don't miss important information about your application, you need to keep yourself updated via My Career Page! We primarily use email (from: noreply@heroma.se) for announcements and calls. Check your inbox and spam\/junk mail regularly during this period to make sure you receive all information from us! You may also want to add that email address to your email contacts.\nApplication\nThe questions you answer when submitting your application will form the basis for the initial selection we make. Unless otherwise stated in the ad, we'd like you to attach your CV. We've stopped requesting cover letters because we don't use them as part of our selection materials. If you have protected personal information, you should contact the manager responsible for the recruitment so your application is handled according to special procedures. You'll find the manager's name and contact details in the ad.\nWithin our IT organization, you're part of developing Sweden with modern and innovative solutions. We're in the midst of an exciting transformation where we're trying to take full advantage of digitalization's opportunities. Digitalization places increasing demands, and we therefore want to adapt our expertise, work methods, and organization in line with developments. We have overall responsibility for IT and telecom, a business that operates 24\/7, year-round\u2014just like Sweden's transportation system.\nAt Trafikverket, we work to bring Sweden closer together. We believe that a combination of different experiences, backgrounds, and perspectives is the best foundation for building a workplace free from discrimination and an environment where everyone feels good and does their best. We believe in diversity where the common denominator is reliability, commitment, and courage. Because that's how we best represent our society.","language":"sv","is_translated":true,"title_original":"Passionerad och kunnig tekniker till Anv\u00e4ndarst\u00f6d IT","description_original":"Har du passion f\u00f6r m\u00e4nniskor och IT-support? D\u00e5 kanske detta \u00e4r rollen f\u00f6r dig! Som tekniker p\u00e5 Trafikverket \u00e4r du med och underl\u00e4ttar vardagen f\u00f6r inv\u00e5nare och f\u00f6retagare i hela Sverige. Det g\u00f6r du genom att vara med och bidra till framtidens infrastruktur.\nArbetsuppgifter\nVad erbjuder vi dig?\nJag som blir din chef heter Helen Norman. Mitt ledarskap \u00e4r personligt med ett positivt syns\u00e4tt d\u00e4r tillit till varandra \u00e4r en viktig del. Genom mina 17 \u00e5r som ledare \u00e4r det m\u00e4nniskan bakom som genomlyser mitt arbetss\u00e4tt. Att h\u00f6ja medarbetarnas emotionella medvetenhet f\u00f6r bl.a. \u00f6kad arbetsgl\u00e4dje, sin relation till arbetet, arbetsplatsen, anv\u00e4ndaren, kollegor och chef \u00e4r en ledstj\u00e4rna i mitt arbete. V\u00e4xer vi som m\u00e4nniskor gynnar det oss sj\u00e4lva, organisationen och v\u00e5ra anv\u00e4ndare.\nDu kommer att f\u00e5 en gedigen introduktion av erfarna handledare, vilket ger dig de b\u00e4sta f\u00f6ruts\u00e4ttningarna f\u00f6r att du ska komma in i arbetet p\u00e5 ett bra s\u00e4tt. Vi som arbetar i denna roll \u00e4r ett h\u00e4rligt g\u00e4ng med god gemenskap och det g\u00e5r inte en dag utan skratt. Arbetet \u00e4r intressant, utmanande och l\u00e4rorikt. Dessutom \u00e4r v\u00e5r insats meningsfull - vi g\u00f6r skillnad!\u00a0\nN\u00e5gra ord fr\u00e5n en i teamet:\u00a0Jag tycker om att arbeta h\u00e4r f\u00f6r att k\u00e4nslan att kunna vara en viktig del av verksamheten och att kunna p\u00e5verka allas vardag \u00e4r fantastisk, hela teamet best\u00e5r av trevliga, hj\u00e4lpsamma och respektfulla individer som lyser upp dagarna p\u00e5 arbetsplatsen.\nArbetsuppgifter\nSom en del av Anv\u00e4ndarst\u00f6d IT ing\u00e5r du i en viktig st\u00f6djande funktion f\u00f6r hela Trafikverket. Funktionen ansvarar f\u00f6r och tillhandah\u00e5ller f\u00f6rsta och andra linjen support, inklusive p\u00e5-platsen-st\u00f6d, inom IT och telefoni. Vi ger support och st\u00f6d till Trafikverkets interna och externa akt\u00f6rer som anv\u00e4nder Trafikverkets system. Omr\u00e5den som ing\u00e5r \u00e4r klientapplikationer, IT-arbetsplatsen, utskriftsfunktionen, kommunikation samt telefoni. Som tekniker kommer du att arbeta i en traditionell roll, detta inneb\u00e4r fj\u00e4rrstyrning avseende h\u00e5rd- och mjukvara, fels\u00f6kning och teknisk probleml\u00f6sning av allt ifr\u00e5n klienter, mobiltelefoner och applikationer. I tj\u00e4nsten \u00e4r det viktigt att du har ett stort IT-intresse och h\u00f6g k\u00e4nsla f\u00f6r god service. V\u00e5r vision \u00e4r att alltid ha anv\u00e4ndaren i fokus!\nDin huvudsakliga arbetsuppgift \u00e4r att ta emot \u00e4renden via telefon och webbformul\u00e4r. P\u00e5 Anv\u00e4ndarst\u00f6d utvecklar vi och f\u00f6r\u00e4ndrar vi v\u00e5ra arbetss\u00e4tt och verktyg, detta betyder att arbetsuppgifterna kan komma att variera i takt med att vi genomf\u00f6r f\u00f6r\u00e4ndringar.\nKvalifikationer\nVi vill leverera b\u00e4sta m\u00f6jliga bem\u00f6tande till v\u00e5ra kollegor och d\u00e4rf\u00f6r \u00e4r det viktigt att du, f\u00f6rutom tekniskt kunnande, har god kommunikationsf\u00f6rm\u00e5ga som inneb\u00e4r att du \u00e4r tydlig, serviceinriktad och flexibel i dialogen med v\u00e5ra anv\u00e4ndare. F\u00f6r att h\u00e5lla en h\u00f6g niv\u00e5 p\u00e5 v\u00e5r leverans \u00e4r vi beroende av varandra och det \u00e4r d\u00e4rf\u00f6r avg\u00f6rande att du har en god samarbetsf\u00f6rm\u00e5ga och \u00e4r strukturerad. Som person drivs du av l\u00f6sa problem vilket g\u00f6r att du l\u00e4tt identifierar samt utvecklar effektiva och genomf\u00f6rbara l\u00f6sningar p\u00e5 uppkomna problem.\nVi s\u00f6ker dig som har\ngymnasieutbildning inom IT eller annan utbildning och erfarenhet som vi sammantaget bed\u00f6mer som likv\u00e4rdig\ngrundl\u00e4ggande praktisk erfarenhet inom servicedesk\ngoda kunskaper inom Microsoft Office och Microsoft Windows\ngoda kunskaper i svenska i tal och skrift\nkunskaper i engelska i tal\n\nDet \u00e4r meriterande om du har\nerfarenhet fr\u00e5n en bred it-supportverksamhet i en st\u00f6rre organisation\ndokumenterad yrkeserfarenhet av arbete med first-line IT support\ndokumenterad kunskap och erfarenhet av ITIL\nerfarenhet av arbete med telefonisystem (ex Solidus), \u00e4rendehanteringssystem (ex Remedy ISTM) och kunskapsdatabaser\n\u00d6vrig information\nPlaceringsort f\u00f6r tj\u00e4nsten \u00e4r G\u00f6teborg. I denna rekrytering anv\u00e4nds webbaserade tester som en del i urvalet och intervjuer planeras att h\u00e5llas under v. 40-41.\nF\u00f6r att undvika att du missar viktig information om din ans\u00f6kan beh\u00f6ver du se till att h\u00e5lla dig uppdaterad via Min karri\u00e4rsida! Vi anv\u00e4nder fr\u00e4mst mail (fr\u00e5n mejladress: noreply@heroma.se) f\u00f6r att g\u00f6ra utskick och kallelser. Kolla din inkorg och \u00e4ven skr\u00e4ppost\/SPAM regelbundet under denna tid f\u00f6r att vara s\u00e4ker p\u00e5 att du f\u00e5r all information fr\u00e5n oss! Du kan med f\u00f6rdel \u00e4ven l\u00e4gga till den mejladressen i dina mejlkontakter.\nAns\u00f6kan\nDe fr\u00e5gor som du f\u00e5r besvara n\u00e4r du skickar in din ans\u00f6kan kommer att ligga till grund f\u00f6r det f\u00f6rsta urvalet vi g\u00f6r.\u00a0Om det inte st\u00e5r n\u00e5got annat i annonsen vill vi att du bifogar ditt CV. Vi har slutat beg\u00e4ra in personligt brev eftersom vi inte har med det som del av urvalsunderlaget. Om du har skyddade personuppgifter ska du kontakta ansvarig chef f\u00f6r rekryteringen s\u00e5 att din ans\u00f6kan blir hanterad enligt s\u00e4rskilda rutiner. Du hittar namn och kontaktuppgifter till chefen i annonsen.\nInom v\u00e5r IT-organisation \u00e4r du med och utvecklar Sverige med hj\u00e4lp av moderna och innovativa l\u00f6sningar. Vi \u00e4r mitt i en sp\u00e4nnande f\u00f6r\u00e4ndring d\u00e4r vi f\u00f6rs\u00f6ker ta vara p\u00e5 digitaliseringens m\u00f6jligheter till fullo. Digitaliseringen st\u00e4ller allt st\u00f6rre krav och vi vill d\u00e4rf\u00f6r anpassa oss vad g\u00e4ller kompetens, arbetss\u00e4tt och organisation i takt med utvecklingen. Vi har ett helhetsansvar f\u00f6r IT och telekom, en verksamhet som p\u00e5g\u00e5r dygnet runt, \u00e5ret om - precis som Sveriges transportsystem.\nP\u00e5 Trafikverket jobbar vi med att g\u00f6ra Sverige n\u00e4rmare. Vi tror p\u00e5 att en f\u00f6rening av olika erfarenheter, bakgrunder och perspektiv \u00e4r den b\u00e4sta grunden f\u00f6r att bygga en arbetsplats fri fr\u00e5n diskriminering och en milj\u00f6 d\u00e4r alla trivs och g\u00f6r sitt b\u00e4sta. Vi tror p\u00e5 m\u00e5ngfald d\u00e4r den gemensamma n\u00e4mnaren \u00e4r p\u00e5litlighet, engagemang och mod. F\u00f6r det \u00e4r s\u00e5 vi b\u00e4st representerar v\u00e5rt samh\u00e4lle.","price":null,"currency":"SEK","status":"active","noindex":true,"location":{"address":"Ort enligt annonsen","full_address":null,"city":"Ort enligt annonsen","country":"SE","latitude":57.70887,"longitude":11.97456},"metadata":{"region":"V\u00e4stra G\u00f6talands l\u00e4n","duration":"Tills vidare","employer":"Trafikverket","postcode":"00000","positions":1,"profession":"Helpdesktekniker\/Supporttekniker","salary_type":"Fast m\u00e5nads- vecko- eller timl\u00f6n","employer_url":"https:\/\/www.trafikverket.se\/","scope_of_work":"100\u2013100 %","working_hours":"Heltid","contact_person":"Helen Norman","employment_type":"full_time","occupation_field":"Data\/IT","employer_workplace":"Trafikverket","experience_required":true,"employment_type_label":"Vanlig anst\u00e4llning"},"user_id":null,"is_sponsored":false,"views_count":0,"ai_views_count":1,"ai_vendor_counts":{"anthropic":1},"visibility":"public","submission_source":null,"submission_ai_name":null,"has_owner_email":true,"can_contact_owner":true,"phone":"0101257131","owner_email":"helen.norman@trafikverket.se","images":[],"published_at":"2026-08-31T08:30:26+00:00","expires_at":"2026-09-20T23:59:59+00:00","created_at":"2026-09-01T03:12:24+00:00","updated_at":"2026-09-02T02:47:24+00:00"}}