{"data":{"id":163032,"slug":"patientnamndshandlaggare-till-kanslienheten","type":"job","title":"Patient Ombudsman Case Handler for the Administrative Office","description":"At Region Kronoberg, we work to ensure that people in our region can live a safe and sustainable life. Every day we meet residents of Kronoberg in healthcare, public transportation, and in work related to the region's development. Here, ideas are valued, there are great opportunities for growth, and a work environment that is welcoming, open, and characterized by kindness.\n\nRight now, we are seeking an engaged and professional patient ombudsman case handler whose mission is to objectively handle comments and complaints from patients and their families within healthcare and the region's municipalities and dental care.\n\nAs a patient ombudsman case handler, you will be part of the administrative office unit, which is part of Region Kronoberg's administrative department. The administrative office unit is responsible for the region's records management, patient ombudsman operations, and board administration. The administrative office also provides administrative support to the political organization and is responsible for system management of region-wide IT systems for document and case management. The administrative office has 15 employees.\n\n1 position(s).\n\nWORK DUTIES\nThe Patient Ombudsman Board is responsible for handling cases and complaints from patients and their families, and for recruiting and appointing support persons within involuntary care. The mission aims to ensure objective, legally sound, and trustworthy handling of incoming cases. The role also includes serving as presenter at board meetings and supporting elected officials in their duties.\n\nAs a patient ombudsman case handler, you will investigate patient cases, provide advice and support regarding patients' rights, and serve as an important link between patients, healthcare providers, and other stakeholders. You are also responsible for compiling reports, analyses, and statistics, as well as informing and educating healthcare personnel about patient rights.\n\nThe mission also includes recruiting, orienting, and coordinating support persons, and ensuring they receive the training and support necessary to perform their duties in a professional manner.\n\nQUALIFICATIONS\nWe are looking for someone with a university degree in healthcare, behavioral science, or other education relevant to the position. It is meritorious if you have knowledge of the organization and operations of healthcare, as well as experience with investigation and analysis work. Work experience from a politically governed organization is also an advantage.\n\nAs a person, you are engaged, development-oriented, and solution-focused. You have a genuine interest in people, good collaboration skills, and a responsible approach. You are analytical and have the ability to see connections in complex information while balancing the organization's operational needs with a long-term perspective.\n\nThe role places high demands on attentiveness, integrity, and judgment. You have a talent for creating trusting relationships, can distinguish between substance and person, and act professionally even in challenging situations. You express yourself well in speech and writing and feel confident in communicating, informing, and advancing operational matters.\n\nSalary form: Monthly salary.\nEmployment type: Fixed-term employment.\nDuration: 6 months or longer, start date: Start date by agreement.\nWork hours: Daytime.\n\nQuestions about specific jobs are answered by the recruiter or contact person indicated in the announcement. To submit your application, click the application link in the announcement.\n\nThe information you provide may be disclosed according to public records rules under the principle of public access, and your data will be processed in accordance with the General Data Protection Regulation (GDPR).\n\nContact the responsible recruiter at Region Kronoberg under protected identity for further information on how to apply and the handling of your personal data.\n\nWe politely but firmly decline offers of advertising and recruitment services in connection with this announcement.\n\nTo read more about applicable collective agreements and starting salary: https:\/\/www.regionkronoberg.se\/jobb-och-utbildning\/formaner\/","language":"sv","is_translated":true,"title_original":"Patientn\u00e4mndshandl\u00e4ggare till kanslienheten","description_original":"I Region Kronoberg arbetar vi f\u00f6r att m\u00e4nniskor i l\u00e4net ska kunna leva ett tryggt och h\u00e5llbart liv. Varje dag m\u00f6ter vi kronobergarna i v\u00e5rden, i kollektivtrafiken och i arbetet med l\u00e4nets utveckling. H\u00e4r tas id\u00e9er tillvara, det finns stora m\u00f6jligheter till utveckling och ett arbetsklimat som \u00e4r v\u00e4lkomnande, \u00f6ppet och pr\u00e4glat av v\u00e4nlighet.\n\nJust nu s\u00f6ker vi en engagerad och professionell patientn\u00e4mndshandl\u00e4ggare vars uppdrag \u00e4r att objektivt handl\u00e4gga synpunkter, klagom\u00e5l fr\u00e5n patienter och n\u00e4rst\u00e5ende inom h\u00e4lso- och sjukv\u00e5rden samt l\u00e4nets kommuner och tandv\u00e5rd.\u00a0\n\nSom patientn\u00e4mndshandl\u00e4ggare tillh\u00f6r du kanslienheten som \u00e4r en del av Region Kronobergs kansliavdelning. Kanslienheten ansvarar f\u00f6r regionens diarium, patientn\u00e4mndsverksamhet och n\u00e4mndadministration. Kanslienheten ger \u00e4ven administrativt st\u00f6d till den politiska organisationen samt ansvarar f\u00f6r systemf\u00f6rvaltning av regiongemensamma IT-system inom dokument och \u00e4rendehantering. P\u00e5 kanslienheten arbetar 15 medarbetare.\r\n\r\n1 plats(er). \r\n\r\nARBETSUPPGIFTER\r\nPatientn\u00e4mnden ansvarar f\u00f6r att hantera \u00e4renden, klagom\u00e5l fr\u00e5n patienter och n\u00e4rst\u00e5ende samt f\u00f6r att rekrytera och utse st\u00f6dpersoner inom tv\u00e5ngsv\u00e5rden. Uppdraget syftar till att s\u00e4kerst\u00e4lla en objektiv, r\u00e4ttss\u00e4ker och f\u00f6rtroendeingivande hantering av inkomna \u00e4renden. Rollen omfattar \u00e4ven att vara f\u00f6redragande i n\u00e4mnden samt att st\u00f6dja de f\u00f6rtroendevalda i deras uppdrag.\n\nSom patientn\u00e4mndshandl\u00e4ggare utreder du patient\u00e4renden, ger r\u00e5d och st\u00f6d kring patienters r\u00e4ttigheter och fungerar som en viktig l\u00e4nk mellan patienter, v\u00e5rdgivare och andra ber\u00f6rda akt\u00f6rer. Du ansvarar \u00e4ven f\u00f6r att sammanst\u00e4lla rapporter, analyser och statistik samt informera och utbilda v\u00e5rdpersonal om patientr\u00e4ttigheter.\n\nI uppdraget ing\u00e5r dessutom att rekrytera, introducera och samordna st\u00f6dpersoner samt att s\u00e4kerst\u00e4lla att de f\u00e5r den utbildning och det st\u00f6d som kr\u00e4vs f\u00f6r att utf\u00f6ra deras uppdrag p\u00e5 ett professionellt s\u00e4tt.\r\n\r\nKVALIFIKATIONER\r\nVi s\u00f6ker dig som har h\u00f6gskoleutbildning inom h\u00e4lso- och sjukv\u00e5rd, beteendevetenskap eller annan f\u00f6r tj\u00e4nsten relevant utbildning. Det \u00e4r meriterande om du har kunskap om h\u00e4lso- och sjukv\u00e5rdens organisation och verksamhet samt erfarenhet av utrednings- och analysarbete. Arbetslivserfarenhet fr\u00e5n\u00a0 en politiskt styrd organisation ses ocks\u00e5 som en f\u00f6rdel.\n\nSom person \u00e4r du engagerad, utvecklingsinriktad och l\u00f6sningsorienterad. Du har ett genuint intresse f\u00f6r m\u00e4nniskor, god samarbetsf\u00f6rm\u00e5ga och ett ansvarstagande f\u00f6rh\u00e5llningss\u00e4tt. Du \u00e4r analytisk och har f\u00f6rm\u00e5ga att se samband i komplex information samtidigt som du kan balansera verksamhetens operativa behov med ett l\u00e5ngsiktigt perspektiv.\n\nRollen st\u00e4ller h\u00f6ga krav p\u00e5 lyh\u00f6rdhet, integritet och omd\u00f6me. Du har l\u00e4tt f\u00f6r att skapa f\u00f6rtroendefulla relationer, kan skilja p\u00e5 sak och person samt agerar professionellt \u00e4ven i utmanande situationer. Du uttrycker dig v\u00e4l i tal och skrift och k\u00e4nner dig trygg i att kommunicera, informera och driva verksamhetsfr\u00e5gor fram\u00e5t.\r\n\r\nL\u00f6neform: M\u00e5nadsl\u00f6n.\r\nAnst\u00e4llningsform: Tidsbegr\u00e4nsad anst\u00e4llning.\r\nVaraktighet: 6 m\u00e5nader eller l\u00e4ngre, tilltr\u00e4de: Tilltr\u00e4de enligt \u00f6verenskommelse.\r\nArbetstid: Dagtid.\r\n\r\nFr\u00e5gor om specifika jobb besvaras av den rekryterare eller kontaktperson som anges i annonsen. F\u00f6r att skicka in din ans\u00f6kan, klicka p\u00e5 ans\u00f6kningsl\u00e4nken i annonsen.\n\nInformationen du anger kan komma att l\u00e4mnas ut avseende regler f\u00f6r allm\u00e4n handling enligt offentlighetsprincipen och dina uppgifter behandlas enligt Dataskyddsf\u00f6rordningen (GDPR). \n\nKontakta ansvarig rekryterare hos Region Kronoberg vid skyddad identitet f\u00f6r vidare information om hur du ans\u00f6ker och hantering av dina personuppgifter.\n\nVi undanber oss v\u00e4nligt men best\u00e4mt erbjudanden om annonserings- och rekryteringstj\u00e4nster i samband med den h\u00e4r annonsen.\n\nF\u00f6r att l\u00e4sa mer om g\u00e4llande kollektivavtal och ing\u00e5ngsl\u00f6n: https:\/\/www.regionkronoberg.se\/jobb-och-utbildning\/formaner\/","price":null,"currency":"SEK","status":"active","noindex":true,"location":{"address":"Region Kronoberg","full_address":null,"city":"V\u00e4xj\u00f6","country":"SE","latitude":56.9313355,"longitude":14.7386204},"metadata":{"region":"Kronobergs l\u00e4n","duration":"6 m\u00e5nader eller l\u00e4ngre","employer":"REGION KRONOBERG","postcode":"35188","positions":1,"profession":"Handl\u00e4ggare, offentlig f\u00f6rvaltning\/Utredare, offentlig f\u00f6rvaltning","salary_type":"Fast m\u00e5nads- vecko- eller timl\u00f6n","scope_of_work":"100\u2013100 %","working_hours":"Heltid","contact_person":"Garo   Lorfalk","employment_type":"Vanlig anst\u00e4llning","occupation_field":"Administration, ekonomi, juridik","employer_workplace":"Region Kronoberg, Regionstab","translation_status":"done","experience_required":true},"user_id":null,"is_sponsored":false,"views_count":1,"ai_views_count":1,"ai_vendor_counts":{"anthropic":1},"visibility":"public","submission_source":null,"submission_ai_name":null,"has_owner_email":true,"can_contact_owner":true,"phone":"+46470589090","owner_email":"garo.lorfalk@kronoberg.se","images":[],"published_at":"2026-08-19T15:35:08+00:00","expires_at":"2026-09-06T23:59:59+00:00","created_at":"2026-08-20T03:06:17+00:00","updated_at":"2026-08-21T19:06:01+00:00"}}