{"data":{"id":175607,"slug":"portfolj-och-modellansvarig-itsm","type":"job","title":"Portfolio and Model Lead ITSM","description":"We make society work for people on the move, on rails, in the air, and on sea. That's why we need the best talent. Our mission is important and makes a difference in everyday life \u2013 both for individuals and businesses. With us, you take responsibility, treat everyone well, and respect differences. As an employee, you contribute to a sustainable future.\n\nAbout the job\nAre you someone who can see the bigger picture in complex IT services and develop structures for design and delivery? The IT Governance unit is now looking for a Portfolio and Model Lead for IT Service Management whose task is to drive the strategic development and management of our IT services, as well as the associated service organization.\n\nAs Portfolio and Model Lead, you will be responsible for the lifecycle of IT services from design and development, to operations and decommissioning. You ensure that IT services are of high quality and efficient and meet the organization's goals. In this role, you will work on developing and maintaining a clear structure for the service portfolio and catalog, where you analyze and provide recommendations on content.\n\nAre you ready to take on the strategic overall responsibility for ensuring that the Transport Agency's IT services are designed, managed, and delivered to meet both the organization's current needs and long-term goals? We welcome your application!\n\nYou matter to us\nDo you enjoy working together with others and want to develop in your professional role? With us, you can expect career development, trustful management and employee relationships, and a sustainable work life. We are a secure employer who cares about your health with time for wellness during work hours, flexible working hours, generous vacation days, and additional paid time off.\n\nRead more about what it's like to work at the Transport Agency\n\nYou will\n- Take responsibility for strategic development and management of the service organization\n- Ensure that IT services are effective and meet the organization's goals\n- Develop and maintain a clear structure for the service portfolio, catalog, and its content including overall KPIs\n- Perform portfolio analysis by evaluating existing services and providing recommendations on the service portfolio and catalog content\n- Provide overall support for competency development in IT Service Management\n\nYou must have\n- University education in IT, systems science, engineering, or equivalent knowledge that we assess as equivalent\n- Very good understanding of ITIL, service management, and IT delivery processes\n- Several years of broad experience working with IT Service Management, e.g., as an IT service manager, service delivery manager, portfolio manager\n- Experience working with IT service lifecycle management, preferably with multiple technology layers (e.g., applications, infrastructure)\n- Experience working with a strategic focus and operating in the space between IT and business\n- Basic technical understanding of infrastructure, integrations, application operations, security aspects, and IT environment management\n- Understanding of budgeting, cost tracking, and business value related to IT\n\nIt is a merit if you also have\n- ITIL certification or similar framework certification\n- Broad experience and understanding of IT organization structure\n- Experience with ITSM tools (e.g., ServiceNow, Jira Service Management)\n- Experience with agile working methods and management models such as Scrum, DevOps, and pm3\n- Experience from the public sector or regulated environments\n- Experience working with application lifecycle management, product management, or continuous improvement\n- Experience with change management\n\nWe want you to\n- Handle complex issues well, see the bigger picture, and solve complicated problems. You can plan, organize, and prioritize work effectively\n- Analyze and communicate complex information clearly and in an adapted way, and ensure that messages reach their audience and expectations are clear for all stakeholders\n- Build trust, be relationship-oriented, and create collaboration between different stakeholders\n- Initiate activities, take initiative for improvements, and drive them to completion\n- Have a broad perspective on issues, see the long-term significance and consequences of things, and adapt your actions accordingly\n\nGreat emphasis is placed on personal suitability.\n\nMore information\nThe position is permanent with placement in \u00d6rebro, Norrk\u00f6ping, Borl\u00e4nge, or Stockholm. As the majority of the IT department is based in \u00d6rebro, weekly travel will occur in the position if you are based elsewhere. Appointment by agreement. We normally apply a probationary employment period. Remote work is possible based on operational needs, up to 3 days per week. An employment with us may involve placement in a security classification. A security clearance with record check in accordance with the Security Protection Act (2018:585) may therefore be conducted. For some of our work tasks in security classification, Swedish citizenship is required.\n\nFor questions, you are welcome to contact unit manager Krister Siggesj\u00f6, 010-495 3065 krister.siggesjo@transportstyrelsen.se. ST, Mikaela Schmidt and Saco-S, Benedicte Johansson can be reached via our switchboard at 0771-503 503.\n\nWe do not want advertisers and staffing companies to contact us.\n\nApply\nApply via our website and attach a complete CV and a personal letter marked with reference number TSG 2026-6958. We need your application by September 17, 2026. If you have protected personal information, you should submit your application by mail; contact the recruiting manager for information on how to proceed. In your application materials, you need to describe how you meet the requested qualifications and merits related to this recruitment. If you advance in the employment process, educational\/examination certificates and service certificates that support the knowledge and experience relevant to the position must always be presented.\n\nWelcome to become our new colleague!","language":"sv","is_translated":true,"title_original":"Portf\u00f6lj- och modellansvarig ITSM","description_original":"Vi f\u00e5r samh\u00e4llet att fungera f\u00f6r m\u00e4nniskor p\u00e5 v\u00e4g, p\u00e5 sp\u00e5r, i luften och p\u00e5 sj\u00f6n. D\u00e4rf\u00f6r beh\u00f6ver vi den b\u00e4sta kompetensen. V\u00e5rt uppdrag \u00e4r viktigt och har betydelse i vardagen \u2013 b\u00e5de f\u00f6r privatpersoner och f\u00f6retag. Hos oss tar vi ansvar, behandlar alla p\u00e5 ett bra s\u00e4tt och har respekt f\u00f6r olikheter. Som medarbetare bidrar du till en h\u00e5llbar framtid.\nOm jobbet\n\u00c4r du en person som kan se helheten i komplexa IT-tj\u00e4nster och utveckla strukturer f\u00f6r design och leverans? Till enheten f\u00f6r it-styrning s\u00f6ker vi nu en Portf\u00f6lj- och modellansvarig IT Service Management vars uppgift \u00e4r att driva den strategiska utvecklingen och f\u00f6rvaltningen av v\u00e5ra it-tj\u00e4nster, samt den tillh\u00f6rande tj\u00e4nsteorganisationen.\nSom Portf\u00f6lj- och modellansvarig kommer du att ansvara f\u00f6r livscykeln f\u00f6r it-tj\u00e4nster fr\u00e5n design och utveckling, till drift och avveckling. Du s\u00e4kerst\u00e4ller att it-tj\u00e4nsterna \u00e4r kvalitativa och effektiva samt m\u00f6ter organisationens m\u00e5l.\u00a0 I rollen arbetar du med att utveckla och f\u00f6rvalta en tydlig struktur f\u00f6r tj\u00e4nsteportf\u00f6ljen och katalogen, d\u00e4r du analyserar och ger f\u00f6rslag p\u00e5 inneh\u00e5ll.\u00a0\n\u00c4r du redo f\u00f6r att ta det strategiska helhetsansvaret f\u00f6r att Transportstyrelsens it-tj\u00e4nster designas, f\u00f6rvaltas och levereras f\u00f6r att m\u00f6ta b\u00e5de organisationens behov idag och \u00f6ver tid? V\u00e4lkommen med din ans\u00f6kan!\nHos oss \u00e4r du viktig\nGillar du att jobba tillsammans med andra och vill du utvecklas i din yrkesroll? Hos oss kan du f\u00f6rv\u00e4nta dig karri\u00e4rsutveckling, ett f\u00f6rtroendefullt chefs- och medarbetarskap och ett h\u00e5llbart arbetsliv. Vi \u00e4r en trygg arbetsgivare som m\u00e5nar om din h\u00e4lsa med tid f\u00f6r friskv\u00e5rd p\u00e5 arbetstid, flexibla arbetstider, v\u00e4l tilltaget antal semesterdagar och lediga kl\u00e4mdagar.\nL\u00e4s mer om hur det \u00e4r att jobba p\u00e5 Transportstyrelsen\nDu kommer att\nansvara f\u00f6r strategisk utveckling och f\u00f6rvaltning av tj\u00e4nsteorganisationen\ns\u00e4kerst\u00e4lla att it-tj\u00e4nsterna \u00e4r verkningsfulla och m\u00f6ter organisationens m\u00e5l\u00a0\nutveckla och f\u00f6rvalta en tydlig struktur f\u00f6r tj\u00e4nsteportf\u00f6ljen, katalogen och dess inneh\u00e5ll inkl. \u00f6vergripande KPI\u00a0\nansvara f\u00f6r portf\u00f6ljanalys genom att utv\u00e4rdera befintliga tj\u00e4nster och ge f\u00f6rslag kring inneh\u00e5ll i tj\u00e4nsteportf\u00f6lj resp. katalog\nagera \u00f6vergripande st\u00f6d f\u00f6r kompetensutveckling kring IT Service Management\n\nDu m\u00e5ste ha\nh\u00f6gskoleutbildning inom IT, systemvetenskap, teknik eller motsvarande kunskap som vi bed\u00f6mer likv\u00e4rdig\u00a0\u00a0\nmycket god f\u00f6rst\u00e5else f\u00f6r ITIL, tj\u00e4nstef\u00f6rvaltning och processer f\u00f6r it-leverans\nfler\u00e5rig bred erfarenhet av att arbeta med IT Service Management, t.ex. som it-tj\u00e4nsteansvarig, service delivery manager, portfolio manager\u00a0\nerfarenhet av arbete med livscykelhantering av it-tj\u00e4nster, g\u00e4rna med flera ing\u00e5ende tekniklager (ex. applikation, infrastruktur)\nerfarenhet av arbete med en strategisk inriktning\u00a0och att arbeta i gr\u00e4nslandet\r\n\nmellan it och verksamhet\n\ngrundl\u00e4ggande teknisk f\u00f6rst\u00e5else f\u00f6r infrastruktur, integrationer, applikationsdrift,\u00a0 s\u00e4kerhetsaspekter och f\u00f6rvaltning av it-milj\u00f6er\nf\u00f6rst\u00e5else f\u00f6r budgetering, kostnadsuppf\u00f6ljning och aff\u00e4rsnytta kopplat till it.\u00a0\n\nDet \u00e4r meriterande om du ocks\u00e5 har\ncertifiering i ITIL eller liknande ramverk\nbred erfarenhet och f\u00f6rst\u00e5else kring en it-organisations uppbyggnad\nerfarenhet av ITSM-verktyg (t.ex. ServiceNow, Jira Service Management)\nerfarenhet av agila arbetss\u00e4tt och f\u00f6rvaltningsmodeller ex. Scrum, DevOps och pm3\u00a0\nerfarenhet fr\u00e5n offentlig sektor eller reglerade milj\u00f6er\nerfarenhet av att ha arbetat med t.ex. application lifecycle management, Product management eller st\u00e4ndiga f\u00f6rb\u00e4ttringar (Continous Improvement)\nerfarenhet av f\u00f6r\u00e4ndringsledning.\u00a0\n\nVi vill att du\narbetar bra med komplexa fr\u00e5gor, kan se helheten och l\u00f6sa komplicerade problem. Du kan planera, organisera och prioritera arbetet p\u00e5 ett effektivt s\u00e4tt\nkan analysera och f\u00f6rmedla komplex information p\u00e5 ett tydligt och anpassat s\u00e4tt, samt s\u00e4kerst\u00e4ller att budskap n\u00e5r fram och att f\u00f6rv\u00e4ntningarna \u00e4r klara f\u00f6r alla ber\u00f6rda parter\nbygger f\u00f6rtroende, \u00e4r relationsskapande samt skapar samverkan mellan olika intressenter\ns\u00e4tter ig\u00e5ng aktiviteter, tar initiativ till f\u00f6rb\u00e4ttringar och driver dem i m\u00e5l\nhar ett brett perpektiv p\u00e5 fr\u00e5gor, ser sakers l\u00e5ngsiktiga betydelse och konsekvenser samt anpassar sina handlingar till detta.\u00a0\n\nStor vikt l\u00e4ggs vid personlig l\u00e4mplighet.\nMer information\nAnst\u00e4llningen \u00e4r tillsvidare med placering i \u00d6rebro, Norrk\u00f6ping, Borl\u00e4nge eller Stockholm. D\u00e5 huvuddelen av it-avdelningen utg\u00e5r fr\u00e5n \u00d6rebro kommer resor veckovis f\u00f6rekomma i tj\u00e4nsten om man utg\u00e5r fr\u00e5n annan ort. Tills\u00e4ttning enligt \u00f6verenskommelse. Vi till\u00e4mpar normalt provanst\u00e4llning. M\u00f6jlighet till distansarbete finns utifr\u00e5n verksamhetens behov, upp till 3 dagar. En anst\u00e4llning hos oss kan inneb\u00e4ra placering i s\u00e4kerhetsklass. En s\u00e4kerhetspr\u00f6vning med registerkontroll enligt s\u00e4kerhetsskyddslagen (2018:585) kan d\u00e4rf\u00f6r komma att genomf\u00f6ras. F\u00f6r en del av v\u00e5ra arbetsuppgifter i s\u00e4kerhetsklass kr\u00e4vs svenskt medborgarskap.\nVid fr\u00e5gor \u00e4r du v\u00e4lkommen att kontakta enhetschef Krister Siggesj\u00f6, 010-495 3065 krister.siggesjo@transportstyrelsen.se. ST, Mikaela Schmidt och Saco-S, Benedicte Johansson n\u00e5s via v\u00e5r v\u00e4xel p\u00e5 0771-503 503.\nVi vill inte att annons\u00f6rer och bemanningsf\u00f6retag kontaktar oss.\nAns\u00f6k\nAns\u00f6k via v\u00e5r webbplats och bifoga ett komplett CV samt ett personligt brev m\u00e4rkt med referensnummer TSG 2026-6958. Vi beh\u00f6ver din ans\u00f6kan senast den 17 september 2026. Har du skyddade personuppgifter, ska du skicka in din ans\u00f6kan per post, kontakta rekryterande chef f\u00f6r information om hur du g\u00e5r tillv\u00e4ga. I dina ans\u00f6kningshandlingar beh\u00f6ver du beskriva p\u00e5 vilket s\u00e4tt du uppfyller efterfr\u00e5gade kvalifikationer och meriter kopplat till aktuell rekrytering. Om du g\u00e5r vidare i anst\u00e4llningsprocessen ska alltid utbildnings-\/examensbevis samt tj\u00e4nstg\u00f6ringsintyg som styrker de kunskaper och erfarenheter som \u00e4r relevanta f\u00f6r tj\u00e4nsten uppvisas.\u00a0\nV\u00e4lkommen att bli v\u00e5r nya kollega!","price":null,"currency":"SEK","status":"active","noindex":true,"location":{"address":"Transportstyrelsen","full_address":null,"city":"\u00d6rebro","country":"SE","latitude":59.345605038342,"longitude":15.225629614695},"metadata":{"region":"\u00d6rebro l\u00e4n","duration":"Tills vidare","employer":"Transportstyrelsen","postcode":"70376","positions":1,"profession":"Servicedesigner\/Tj\u00e4nstedesigner","salary_type":"Fast m\u00e5nads- vecko- eller timl\u00f6n","employer_url":"https:\/\/www.transportstyrelsen.se\/sv\/om-oss\/jobba-hos-oss\/lediga-jobb\/","scope_of_work":"100\u2013100 %","working_hours":"Heltid","contact_person":"Krister Siggesj\u00f6","employment_type":"full_time","occupation_field":"Data\/IT","employer_workplace":"Transportstyrelsen","experience_required":true,"employment_type_label":"Vanlig anst\u00e4llning"},"user_id":null,"is_sponsored":false,"views_count":5,"ai_views_count":5,"ai_vendor_counts":{"meta":4,"anthropic":1},"visibility":"public","submission_source":null,"submission_ai_name":null,"has_owner_email":true,"can_contact_owner":true,"phone":"0104953065","owner_email":"krister.siggesjo@transportstyrelsen.se","images":[],"published_at":"2026-08-27T08:52:26+00:00","expires_at":"2026-09-17T23:59:59+00:00","created_at":"2026-08-28T03:19:44+00:00","updated_at":"2026-09-02T03:10:55+00:00"}}