{"data":{"id":4278,"slug":"pracovnikce-zakaznicke-podpory","type":"job","title":"Call Center Agent","description":"Customer Support Specialist \u2013 Inbound Phone Line (Day\/Night Shifts)\n\nWe're looking for a new team member to join our customer support team. If you enjoy communicating with people, have a pleasant speaking voice, and want to help customers with their inquiries, we'd like to hear from you.\n\nJob Responsibilities\n\u2022 Receive and handle incoming phone inquiries,\n\u2022 Provide accurate and clear information,\n\u2022 Work with internal systems,\n\u2022 Contribute to ensuring smooth operation of the customer support line.\n\nRequirements\n\u2022 Completed secondary education,\n\u2022 Minimum 6 months of experience in customer service,\n\u2022 English language proficiency at B2 level or higher (verified by certificate),\n\u2022 Pleasant and clear speaking voice,\n\u2022 Willingness to work in shift mode (day\/night),\n\u2022 Basic PC skills,\n\u2022 Reliability and teamwork skills.\n\nThis position is also suitable for candidates with disabilities (OZP); the work is not physically demanding.\n\nShifts\n\u2022 Day shift: 08:00 - 20:00\n\u2022 Night shift: 20:00 - 08:00\n\u2022 To maintain service quality, we require 2 shifts per month to be worked on-site at our client's office in Prague (08:00 - 16:00), where supervision, feedback sessions, and regular training take place.\n\nWe Offer\n\u2022 Competitive salary,\n\u2022 Meal voucher allowance,\n\u2022 For Prague shifts, fully covered accommodation, travel expenses, and meal allowance,\n\u2022 Stable employment on a long-term project with social impact,\n\u2022 Quality training and ongoing support,\n\u2022 Opportunities for professional growth and development.\n\nWork Location\n\u2022 T\u0159\u00edda Tom\u00e1\u0161e Bati 269, Zl\u00edn - Pr\u0161tn\u00e9\n\u2022 Initial training takes place in Zl\u00edn.\n\n\nEmployee Benefits:\nCompetitive salary, meal voucher allowance, for Prague shifts fully covered accommodation, travel expenses, and meal allowance, stable employment on a long-term project with social impact, quality training and ongoing support, opportunities for professional growth and development","language":"cs","is_translated":true,"title_original":"Pracovn\u00edk\/ce z\u00e1kaznick\u00e9 podpory","description_original":"Specialista z\u00e1kaznick\u00e9 podpory \u2013 p\u0159\u00edchoz\u00ed telefonick\u00e1 linka (denn\u00ed\/no\u010dn\u00ed sm\u011bny)\n\nHled\u00e1me nov\u00e9ho kolegu \u010di kolegyni do t\u00fdmu z\u00e1kaznick\u00e9 podpory. Pokud r\u00e1di komunikujete s lidmi, m\u00e1te p\u0159\u00edjemn\u00fd projev a chcete pom\u00e1hat z\u00e1kazn\u00edk\u016fm s jejich dotazy, ozv\u011bte se n\u00e1m.\n\nN\u00e1pl\u0148 pr\u00e1ce\n\u2022 p\u0159\u00edjem a vy\u0159izov\u00e1n\u00ed telefonick\u00fdch dotaz\u016f,\n\u2022 poskytov\u00e1n\u00ed p\u0159esn\u00fdch a srozumiteln\u00fdch informac\u00ed,\n\u2022 pr\u00e1ce s intern\u00edm syst\u00e9mem,\n\u2022 spolupr\u00e1ce na zaji\u0161t\u011bn\u00ed plynul\u00e9ho chodu z\u00e1kaznick\u00e9 linky.\n\nPo\u017eadujeme\no ukon\u010den\u00e9 st\u0159edo\u0161kolsk\u00e9 vzd\u011bl\u00e1n\u00ed,\no minim\u00e1ln\u011b 6 m\u011bs\u00edc\u016f zku\u0161enost\u00ed v oblasti z\u00e1kaznick\u00e9ho servisu,\no znalost anglick\u00e9ho jazyka na \u00farovni min. B2 (dolo\u017eenou certifik\u00e1tem),\no p\u0159\u00edjemn\u00fd a srozumiteln\u00fd verb\u00e1ln\u00ed projev,\no ochotu pracovat ve sm\u011bnn\u00e9m re\u017eimu (denn\u00ed\/no\u010dn\u00ed),\no z\u00e1kladn\u00ed dovednosti pr\u00e1ce s PC,\no spolehlivost a t\u00fdmovou spolupr\u00e1ci.\n\nPozice je vhodn\u00e1 tak\u00e9 pro uchaze\u010de se zdravotn\u00edm posti\u017een\u00edm (OZP), fyzicky nen\u00e1ro\u010dn\u00e1 pr\u00e1ce.\n\nSm\u011bny\no Denn\u00ed sm\u011bna: 08:00 - 20:00\no No\u010dn\u00ed sm\u011bna: 20:00 - 08:00\no V r\u00e1mci zachov\u00e1n\u00ed kvality poskytovan\u00fdch slu\u017eeb po\u017eadujeme odpracovat 2 sm\u011bny m\u011bs\u00ed\u010dn\u011b p\u0159\u00edmo v prostor\u00e1ch na\u0161eho klienta v Praze (08:00 - 16:00), kde prob\u00edh\u00e1 supervize, p\u0159ed\u00e1v\u00e1n\u00ed zp\u011btn\u00e9 vazby a pravideln\u00e9 do\u0161kolov\u00e1n\u00ed.\n\nNab\u00edz\u00edme\no odpov\u00eddaj\u00edc\u00ed mzdov\u00e9 ohodnocen\u00ed,\no stravenkov\u00fd pau\u0161\u00e1l,\no u pra\u017esk\u00fdch sm\u011bn kompletn\u011b hrazen\u00e9 ubytov\u00e1n\u00ed, cestovn\u00e9 a p\u0159\u00edsp\u011bvek na stravn\u00e9,\no stabiln\u00ed zam\u011bstn\u00e1n\u00ed na dlouhodob\u00e9m projektu se spole\u010densk\u00fdm p\u0159esahem,\no kvalitn\u00ed za\u0161kolen\u00ed a pr\u016fb\u011b\u017enou podporu,\no mo\u017enost profesn\u00edho r\u016fstu a rozvoje.\n\nM\u00edsto v\u00fdkonu pr\u00e1ce\no T\u0159\u00edda Tom\u00e1\u0161e Bati 269, Zl\u00edn - Pr\u0161tn\u00e9\no \u00davodn\u00ed za\u0161kolen\u00ed prob\u00edh\u00e1 p\u0159\u00edmo ve Zl\u00edn\u011b.\n\n\nZam\u011bstnaneck\u00e9 v\u00fdhody:\nodpov\u00eddaj\u00edc\u00ed mzdov\u00e9 ohodnocen\u00ed, o stravenkov\u00fd pau\u0161\u00e1l, o u pra\u017esk\u00fdch sm\u011bn kompletn\u011b hrazen\u00e9 ubytov\u00e1n\u00ed, cestovn\u00e9 a p\u0159\u00edsp\u011bvek na stravn\u00e9, o stabiln\u00ed zam\u011bstn\u00e1n\u00ed na dlouhodob\u00e9m projektu se spole\u010densk\u00fdm p\u0159esahem, o kvalitn\u00ed za\u0161kolen\u00ed a pr\u016fb\u011b\u017enou podporu, o mo\u017enost profesn\u00edho r\u016fstu a rozvoje","price":"30000.00","currency":"CZK","status":"active","noindex":true,"location":{"address":null,"full_address":null,"city":"Zl\u00edn","country":"CZ","latitude":49.226766,"longitude":17.6667415},"metadata":{"shift":"Nep\u0159etr\u017eit\u00fd provoz","region":"Zl\u00ednsk\u00fd kraj","employer":"EMEA s.r.o.","positions":1,"salary_to":36000,"profession":"Pracovn\u00edk\/ce z\u00e1kaznick\u00e9 podpory","start_date":"2026-09-01","salary_from":30000,"salary_unit":"K\u010d\/m\u011bs\u00edc","employer_ico":"26898101","min_education":"St\u0159edn\u00ed odborn\u00e9 (vyu\u010den)","contact_person":"Miloslava Hol\u00e1skov\u00e1","hours_per_week":37.5,"employment_type":"full_time","employment_types":["Pracovn\u00ed pom\u011br \u2013 pln\u00fd \u00favazek"],"reference_number":"33242020766"},"user_id":null,"is_sponsored":false,"views_count":12,"ai_views_count":15,"bot_views_count":2,"ai_vendor_counts":{"other":4,"openai":5,"anthropic":6},"visibility":"public","submission_source":null,"submission_ai_name":null,"has_owner_email":true,"can_contact_owner":true,"phone":"602 729 877","owner_email":"miloslava.holaskova@emea.cz","images":[],"published_at":"2026-06-03T00:00:00+00:00","expires_at":null,"created_at":"2026-06-17T09:37:43+00:00","updated_at":"2026-09-16T08:29:17+00:00"}}