{"data":{"id":144122,"slug":"pracovnikpracovnice-call-centra","type":"job","title":"Call Center Agent","description":"Telephone communication with customers, providing information about services, active outreach to potential customers (cold calling), email communication with customers and handling their requests, updating customer data in the internal CRM system, documenting communication progress and recording call results, meeting established performance targets, searching and documenting contacts in the information system, collaboration with other company departments, adherence to internal procedures and communication standards, working with information systems and MS Office (Excel), completing tasks related to the position according to supervisor instructions.\n\nRequired qualifications:\n- Excellent communication and expression skills\n- English language proficiency\n- Pleasant and professional demeanor in telephone and email communication\n- User-level PC knowledge (MS Office - Excel)\n- CRM experience is a plus\n- Independence, reliability, and responsible approach to work tasks\n- Active approach, customer orientation, and ability to meet established targets\n- Stress resilience and ability to handle non-standard situations\n- Experience as a call center agent\n\nWhat we offer:\n- Work from home (Home Office)\n- Support and backing from a stable and strong company\n- High degree of time flexibility for work\n- Work in a stable, friendly, and dynamic team\n- Permanent workplace\n\nTo apply, please send your CV and proof of highest education attainment to the provided email address.","language":"cs","is_translated":true,"title_original":"pracovn\u00edk\/pracovnice call centra","description_original":"telefonick\u00e1 komunikace se z\u00e1kazn\u00edky, poskytov\u00e1n\u00ed informac\u00ed o slu\u017eb\u00e1ch, aktivn\u00ed oslovov\u00e1n\u00ed potenci\u00e1ln\u00edch z\u00e1kazn\u00edk\u016f (cold call), e-mailov\u00e1 komunikace se z\u00e1kazn\u00edky a vy\u0159izov\u00e1n\u00ed jejich po\u017eadavk\u016f, aktualizace \u00fadaj\u016f o z\u00e1kazn\u00edc\u00edch v intern\u00edm syst\u00e9mu (CRM), evidence pr\u016fb\u011bhu komunikace a zaznamen\u00e1v\u00e1n\u00ed v\u00fdsledk\u016f hovor\u016f, pln\u011bn\u00ed stanoven\u00fdch v\u00fdkon. c\u00edl\u016f, vyhled\u00e1v\u00e1n\u00ed a evidence kontakt\u016f v informa\u010dn\u00edm syst\u00e9mu, spolupr\u00e1ce s ostatn\u00edmi odd\u011blen\u00edmi spole\u010dnosti, dodr\u017eov\u00e1n\u00ed intern\u00edch postup\u016f a standard\u016f komunikace, pr\u00e1ce s informa\u010dn\u00edm syst\u00e9mem a MS Office (Excel), pln\u011bn\u00ed \u00fakol\u016f souvisej\u00edc\u00edch s pracovn\u00ed pozic\u00ed dle pokyn\u016f nad\u0159\u00edzen\u00e9ho, v\u00fdborn\u00e9 komunika\u010dn\u00ed a vyjad\u0159ovac\u00ed schopnosti, schopnost komunikace v AJ, p\u0159\u00edjemn\u00e9 a profesion\u00e1ln\u00ed vystupov\u00e1n\u00ed p\u0159i telefonick\u00e9 i e-mailov\u00e9 komunikaci, u\u017eivatelsk\u00e1 znalost PC (MS Office - Excel), zku\u0161enost s prac\u00ed v CRM v\u00fdhodou, samostatnost, spolehlivost, zodpov\u011bdn\u00fd p\u0159\u00edstup k pln\u011bn\u00ed prac. \u00fakol\u016f, aktivn\u00ed p\u0159\u00edstup, orientace na z\u00e1kazn\u00edka a dosahov\u00e1n\u00ed stanoven\u00fdch c\u00edl\u016f, odolnost v\u016f\u010di stresu, schopnost \u0159e\u0161it nestandardn\u00ed situace, praxe na pozici pracovn\u00edka call centra, pr\u00e1ce z domova (Home Office), z\u00e1zem\u00ed a podpora stabiln\u00ed a siln\u00e9 spole\u010dnosti, vysok\u00e1 m\u00edra \u010dasov\u00e9 flexibility pro pr\u00e1ci, pr\u00e1ce ve st\u00e1l\u00e9m, p\u0159\u00e1telsk\u00e9m a dynamick\u00e9m kolektivu, st\u00e1l\u00e9 pracovi\u0161t\u011b, \u017eivotopis a doklad o nejvy\u0161\u0161\u00edm dosa\u017een\u00e9m vzd\u011bl\u00e1n\u00ed na e-mail","price":"18000.00","currency":"CZK","status":"active","noindex":true,"location":{"address":null,"full_address":null,"city":"Uhersk\u00e9 Hradi\u0161t\u011b","country":"CZ","latitude":49.0681018,"longitude":17.4663899},"metadata":{"shift":"Jednosm\u011bnn\u00fd provoz","region":"Zl\u00ednsk\u00fd kraj","employer":"RMF invest s.r.o.","positions":1,"salary_to":20000,"profession":"pracovn\u00edk\/pracovnice call centra","start_date":"2026-08-12","salary_from":18000,"salary_unit":"K\u010d\/m\u011bs\u00edc","employer_ico":"07752423","min_education":"\u00daSO s maturitou (bez vyu\u010den\u00ed)","contact_person":"Kate\u0159ina V\u00edchov\u00e1","hours_per_week":30,"employment_types":["Pracovn\u00ed pom\u011br \u2013 zkr\u00e1cen\u00fd \u00favazek"],"reference_number":"33591460744"},"user_id":null,"is_sponsored":false,"views_count":6,"ai_views_count":3,"ai_vendor_counts":{"openai":2,"anthropic":1},"visibility":"public","submission_source":null,"submission_ai_name":null,"has_owner_email":true,"can_contact_owner":true,"phone":"604 218 484","owner_email":"kv@rmfi.cz","images":[],"published_at":"2026-08-12T00:00:00+00:00","expires_at":null,"created_at":"2026-08-14T02:01:38+00:00","updated_at":"2026-08-21T02:05:02+00:00"}}