{"data":{"id":16507,"slug":"pracovnikpracovnice-zakaznicke-podpory-e-shopu","type":"job","title":"E-shop Customer Support Representative","description":"This is not about actively reaching out to new customers or phone sales. In this position, you will communicate only with existing customers who have already purchased from us and need advice regarding their order, product, shipping, complaints, or other requests.\nWe are looking for a communicative and reliable person for customer support at ALORI, a rapidly growing Czech e-shop that processes thousands of orders every day and is among the dynamically growing brands in the household products segment. We are not looking for someone who will only mechanically respond to customer messages, but a person who will be an important part of the customer experience and help us build a brand that people love to return to.\nYour responsibilities include communicating with customers via email, online chat and phone, assisting with orders, handling complaints and returns, providing information about products, shipping and payments, and collaborating with other departments. Your work also includes using modern tools, automation and AI technologies that help us make customer support more efficient.\nWe are looking for someone with a pleasant demeanor, communication skills, ability to handle multiple tasks at once, and the ability to maintain a positive attitude even during busier situations. Experience with customer support or e-commerce is an advantage, but not a requirement - what matters more is a willingness to learn new things, independence, and a responsible approach. We will teach you everything you need to know. If you enjoy e-commerce, modern technology, and want to be part of a company that is growing rapidly and has big ambitions, we would like to meet you.\n\nEmployee Benefits:\nWe offer stable work in a modern Czech company that is growing dynamically and constantly pushing boundaries in e-commerce. With us, you won't just be a small part of a large corporation - your work will have real impact and you will see the results of your work very quickly. You can expect a friendly team, modern work environment in Olomouc, fair financial compensation, and the opportunity for professional and career growth together with the company.\nYou will also have the opportunity to work with modern technologies and AI tools, contribute to process improvements, and bring your own ideas. Employee discounts on ALORI products, company events, and a company culture where things are resolved quickly, without unnecessary bureaucracy, and where we value people who want to grow with us are standard.\n\nContact by EMAIL ONLY.","language":"cs","is_translated":true,"title_original":"Pracovn\u00edk\/pracovnice z\u00e1kaznick\u00e9 podpory e-shopu","description_original":"Nejedn\u00e1 se o aktivn\u00ed oslovov\u00e1n\u00ed nov\u00fdch z\u00e1kazn\u00edk\u016f ani prodej po telefonu. Na t\u00e9to pozici bude\u0161 komunikovat pouze se st\u00e1vaj\u00edc\u00edmi z\u00e1kazn\u00edky, kte\u0159\u00ed u n\u00e1s ji\u017e nakoupili a pot\u0159ebuj\u00ed poradit s objedn\u00e1vkou, produktem, dopravou, reklamac\u00ed nebo dal\u0161\u00edmi po\u017eadavky.\nHled\u00e1me komunikativn\u00edho a spolehliv\u00e9ho \u010dlov\u011bka do z\u00e1kaznick\u00e9 podpory rychle rostouc\u00edho \u010desk\u00e9ho e-shopu ALORI, kter\u00fd ka\u017ed\u00fd den odbavuje tis\u00edce objedn\u00e1vek a pat\u0159\u00ed mezi dynamicky rostouc\u00ed zna\u010dky v segmentu produkt\u016f pro dom\u00e1cnost. Nehled\u00e1me n\u011bkoho, kdo bude pouze mechanicky odpov\u00eddat na zpr\u00e1vy z\u00e1kazn\u00edk\u016f, ale \u010dlov\u011bka, kter\u00fd bude d\u016fle\u017eitou sou\u010d\u00e1st\u00ed z\u00e1kaznick\u00e9 zku\u0161enosti a pom\u016f\u017ee n\u00e1m budovat zna\u010dku, ke kter\u00e9 se lid\u00e9 r\u00e1di vrac\u00ed.\nN\u00e1pln\u00ed pr\u00e1ce je komunikace se z\u00e1kazn\u00edky prost\u0159ednictv\u00edm e-mailu, online chatu a telefonu, pomoc s objedn\u00e1vkami, \u0159e\u0161en\u00ed reklamac\u00ed a vratek, poskytov\u00e1n\u00ed informac\u00ed o produktech, doprav\u011b a platb\u00e1ch a spolupr\u00e1ce s dal\u0161\u00edmi odd\u011blen\u00edmi firmy. Sou\u010d\u00e1st\u00ed pr\u00e1ce je tak\u00e9 vyu\u017e\u00edv\u00e1n\u00ed modern\u00edch n\u00e1stroj\u016f, automatizac\u00ed a AI technologi\u00ed, kter\u00e9 n\u00e1m pom\u00e1haj\u00ed d\u011blat z\u00e1kaznickou podporu efektivn\u011bji.\nHled\u00e1me \u010dlov\u011bka, kter\u00fd m\u00e1 p\u0159\u00edjemn\u00e9 vystupov\u00e1n\u00ed, um\u00ed komunikovat s lidmi, zvl\u00e1d\u00e1 v\u00edce \u00fakol\u016f najednou a dok\u00e1\u017ee si zachovat pozitivn\u00ed p\u0159\u00edstup i ve vyt\u00ed\u017een\u011bj\u0161\u00edch situac\u00edch. Zku\u0161enosti se z\u00e1kaznickou podporou nebo e-commerce jsou v\u00fdhodou, ale nejsou podm\u00ednkou - d\u016fle\u017eit\u011bj\u0161\u00ed je chu\u0165 u\u010dit se nov\u00fdm v\u011bcem, samostatnost a zodpov\u011bdn\u00fd p\u0159\u00edstup. V\u0161e pot\u0159ebn\u00e9 t\u011b r\u00e1di nau\u010d\u00edme. Pokud t\u011b bav\u00ed e-commerce, modern\u00ed technologie a chce\u0161 b\u00fdt sou\u010d\u00e1st\u00ed firmy, kter\u00e1 rychle roste a m\u00e1 velk\u00e9 ambice, r\u00e1di t\u011b pozn\u00e1me.\n\nZam\u011bstnaneck\u00e9 v\u00fdhody:\nNab\u00edz\u00edme stabiln\u00ed pr\u00e1ci v modern\u00ed \u010desk\u00e9 firm\u011b, kter\u00e1 dynamicky roste a neust\u00e1le posouv\u00e1 hranice v e-commerce. U n\u00e1s nebude\u0161 jen malou sou\u010d\u00e1st\u00ed velk\u00e9ho korpor\u00e1tu - tvoje pr\u00e1ce bude m\u00edt re\u00e1ln\u00fd dopad a v\u00fdsledky sv\u00e9 pr\u00e1ce uvid\u00ed\u0161 velmi rychle. \u010cek\u00e1 t\u011b p\u0159\u00e1telsk\u00fd kolektiv, modern\u00ed pracovn\u00ed prost\u0159ed\u00ed v Olomouci, f\u00e9rov\u00e9 finan\u010dn\u00ed ohodnocen\u00ed a mo\u017enost profesn\u00edho i kari\u00e9rn\u00edho r\u016fstu spole\u010dn\u011b s firmou.\nZ\u00edsk\u00e1\u0161 tak\u00e9 mo\u017enost pracovat s modern\u00edmi technologiemi a AI n\u00e1stroji, pod\u00edlet se na zlep\u0161ov\u00e1n\u00ed proces\u016f a p\u0159ich\u00e1zet s vlastn\u00edmi n\u00e1pady. Samoz\u0159ejmost\u00ed jsou zam\u011bstnaneck\u00e9 slevy na produkty ALORI, firemn\u00ed akce a prost\u0159ed\u00ed firmy, kde se v\u011bci \u0159e\u0161\u00ed rychle, bez zbyte\u010dn\u00e9 byrokracie a kde si v\u00e1\u017e\u00edme lid\u00ed, kte\u0159\u00ed cht\u011bj\u00ed r\u016fst spole\u010dn\u011b s n\u00e1mi.\n\nKontakt POUZE e-mailem.","price":"30000.00","currency":"CZK","status":"active","noindex":true,"location":{"address":null,"full_address":null,"city":"Olomouc","country":"CZ","latitude":49.5940567,"longitude":17.251143},"metadata":{"shift":"Jednosm\u011bnn\u00fd provoz","region":"Olomouck\u00fd kraj","employer":"Alori Nano Distribution s.r.o.","positions":1,"profession":"Pracovn\u00edk\/pracovnice z\u00e1kaznick\u00e9 podpory e-shopu","start_date":"2026-09-01","salary_from":30000,"salary_unit":"K\u010d\/m\u011bs\u00edc","employer_ico":"07396252","min_education":"Z\u00e1kladn\u00ed + praktick\u00e1 \u0161kola","contact_person":"Tom\u00e1\u0161 Lekl","employment_type":"full_time","employment_types":["Pracovn\u00ed pom\u011br \u2013 pln\u00fd \u00favazek"],"reference_number":"33147820768"},"user_id":null,"is_sponsored":false,"views_count":13,"ai_views_count":9,"bot_views_count":0,"ai_vendor_counts":{"other":1,"openai":5,"anthropic":3},"visibility":"public","submission_source":null,"submission_ai_name":null,"has_owner_email":true,"can_contact_owner":true,"phone":"776 800 008","owner_email":"tomas.lekl@alori.cz","images":[],"published_at":"2026-05-18T00:00:00+00:00","expires_at":null,"created_at":"2026-06-17T13:00:20+00:00","updated_at":"2026-09-16T02:09:01+00:00"}}