{"data":{"id":215115,"slug":"problemlosare-till-1st-line-support-2","type":"job","title":"Problem Solver for 1st Line Support","description":"We are specialists in staffing and consulting services in IT and technology \u2013 from promising talents and consultants with broad expertise to experienced specialists with deep technical knowledge.\nAs a candidate, we are a trusted partner offering exciting assignments, personal development, and close contact with our advisors. We ensure you get the right assignment for your competencies and ambitions \u2013 always with people at the center.\nFor our customers, it means we are a reliable supplier that can quickly match the right expertise with the right needs. In addition to our own strong consulting organization, we also have an extended partner network, which allows us to offer even greater flexibility and breadth in our deliverables.\nCollaboration and quality characterize everything we do, and our core values are summed up in our promise: Empowering the Nordics through people.\nEccera has 300 employees and offices in Stockholm, G\u00f6teborg, Malm\u00f6, and Link\u00f6ping. We are a member of Almega Kompetensf\u00f6retagen and follow their signed collective agreement with Unionen.\nAre you a problem solver? We are looking for 1st line support technicians!\nFor several of our customers in the Stockholm area, we are looking for driven and motivated support technicians who want to deliver the best support to users. Are you the one we're looking for?\nAs a consultant at Eccera, you get secure employment and accumulate valuable work experience on assignments with our customers. Your consulting manager will support you in your development as you continuously gain new experiences and knowledge. An excellent opportunity to build a career.\nYour Responsibilities\nIn the role of 1st line support technician, you will receive and handle incoming tickets via phone, email, and ticket management system. You will work on and troubleshoot technical problems in both hardware and software, and perform basic network troubleshooting. In addition, you will work with standard applications and systems, as well as company-specific ones. You document and, when necessary, escalate tickets to 2nd line.\nYour Profile\nWe are looking for a service-oriented and solution-focused 1st line support technician who wants to be part of a motivated IT team. In this role, you are the first point of contact to help users with technical questions and problems. You are an important part of ensuring that the IT environment runs smoothly and that employees get quick and professional help.\nRequirements\nPrevious experience in IT support\nKnowledge of Windows and Office 365\nTicket management systems and experience working according to the ITIL framework\nExperience with account management in Active Directory\nFluent in speaking and writing Swedish and English\nCommunicative, service-oriented, and enjoy helping others\n\nMerits\nB-class driver's license\nIT certifications (e.g., Microsoft, CompTIA)\n\nWe place great emphasis on your personal qualities.\nWhat We Offer\nAt Eccera, you get the tools you need to reach your goals. We offer all our consultants qualified training and certifications in the latest technology. We place great value on our employees continuing to develop at all times. Therefore, we offer you the opportunity to set up an individual training plan, where we cover both study materials and the certifications themselves. During your development, we will match your expertise with the right assignment as you advance.","language":"sv","is_translated":true,"title_original":"Probleml\u00f6sare till 1st line support","description_original":"Vi \u00e4r specialister p\u00e5 bemanning och konsulttj\u00e4nster inom IT och teknik \u2013 fr\u00e5n lovande talanger och konsulter med bred kompetens till erfarna specialister med djup expertis.\nF\u00f6r dig som kandidat inneb\u00e4r vi en trygg partner som erbjuder sp\u00e4nnande uppdrag, personlig utveckling och n\u00e4ra kontakt med v\u00e5ra r\u00e5dgivare. Vi ser till att du f\u00e5r r\u00e4tt uppdrag f\u00f6r din kompetens och dina ambitioner \u2013 alltid med m\u00e4nniskan i centrum.\nF\u00f6r v\u00e5ra kunder betyder det att vi \u00e4r en p\u00e5litlig leverant\u00f6r som snabbt kan matcha r\u00e4tt kompetens med r\u00e4tt behov. Ut\u00f6ver v\u00e5r egen starka konsultorganisation har vi \u00e4ven ett ut\u00f6kat partnern\u00e4tverk, vilket g\u00f6r att vi kan erbjuda \u00e4nnu st\u00f6rre flexibilitet och bredd i leveransen.\nSamarbete och kvalitet pr\u00e4glar allt vi g\u00f6r, och v\u00e5ra k\u00e4rnv\u00e4rden sammanfattas i v\u00e5rt l\u00f6fte: Empowering the Nordics through people.\nEccera har 300 anst\u00e4llda och kontor i Stockholm, G\u00f6teborg, Malm\u00f6 och Link\u00f6ping.\u00a0Vi \u00e4r medlem i Almega Kompetensf\u00f6retagen och f\u00f6ljer deras tecknade kollektivavtal med Unionen.\n\u00c4r du en probleml\u00f6sare? Vi s\u00f6ker 1st line supporttekniker!\nTill flera av v\u00e5ra kunder i Stockholmsomr\u00e5det s\u00f6ker vi drivna och motiverade supporttekniker som vill leverera den b\u00e4sta supporten till anv\u00e4ndarna. \u00c4r du den vi s\u00f6ker?\nSom konsult p\u00e5 Eccera f\u00e5r du en trygg anst\u00e4llning och samlar p\u00e5 dig v\u00e4rdefull arbetslivserfarenhet p\u00e5 uppdrag hos v\u00e5ra kunder. Din konsultchef st\u00f6ttar dig i din utveckling d\u00e4r du hela tiden fyller p\u00e5 med nya erfarenheter och kunskaper. En utm\u00e4rkt m\u00f6jlighet att g\u00f6ra karri\u00e4r.\nDina arbetsuppgifter\nI rollen som 1st line supporttekniker tar du emot och hanterar inkommande \u00e4renden via telefon, mail och \u00e4rendehanteringssystem. Du kommer att arbeta och fels\u00f6ka kring tekniska problem inom b\u00e5de h\u00e5rdvara och mjukvara samt genomf\u00f6ra grundl\u00e4ggande n\u00e4tverksfels\u00f6kning. Ut\u00f6ver det arbetar du i standardapplikationer och system, men \u00e4ven f\u00f6retagsspecifika. Du dokumenterar och vid behov eskalerar du \u00e4renden vidare till 2nd line.\nDin profil\nVi s\u00f6ker en serviceinriktad och l\u00f6sningsorienterad 1stline supporttekniker som vill bli en del av ett motiverat IT-team. I rollen \u00e4r du f\u00f6rst ut att hj\u00e4lpa anv\u00e4ndare med tekniska fr\u00e5gor och problem. Du \u00e4r en viktig del av att s\u00e4kerst\u00e4lla att IT-milj\u00f6n fungerar smidigt och att medarbetarna f\u00e5r snabb och professionell hj\u00e4lp.\nKrav\nTidigare erfarenhet av IT-support\nKunskaper inom Windows och Office 365\n\u00c4rendehanteringssystem samt arbetat enligt ITIL-ramverket\nErfarenhet av kontohantering i Active Directory\nTalar och skriver obehindrat p\u00e5 svenska och engelska\n\u00c4r kommunikativ, serviceinriktad och trivs med att hj\u00e4lpa andra\n\nMeriterande\nB-k\u00f6rkort\nCertifieringar inom IT (t.ex. Microsoft, CompTIA)\n\nVi l\u00e4gger stor vikt vid dina personliga egenskaper.\nVad vi erbjuder\nP\u00e5 Eccera f\u00e5r du de verktyg du beh\u00f6ver f\u00f6r att n\u00e5 dina m\u00e5l. Vi erbjuder alla v\u00e5ra konsulter kvalificerade utbildningar och certifieringar inom den senaste tekniken. Vi s\u00e4tter stort v\u00e4rde p\u00e5 att v\u00e5ra medarbetare hela tiden ska forts\u00e4tta att utvecklas. D\u00e4rf\u00f6r erbjuder vi dig m\u00f6jligheten att l\u00e4gga upp en individuell utbildningsplan, d\u00e4r vi bekostar s\u00e5v\u00e4l studiematerial som sj\u00e4lva certifieringarna. Under din utveckling kommer vi matcha din kompetens mot r\u00e4tt uppdrag i takt med att du avancerar.","price":null,"currency":"SEK","status":"active","noindex":true,"location":{"address":null,"full_address":null,"city":"Stockholm","country":"SE","latitude":59.335702264479,"longitude":18.064698255641},"metadata":{"region":"Stockholms l\u00e4n","duration":"Tills vidare","employer":"Eccera Professionals AB","postcode":"11135","positions":1,"profession":"Helpdesktekniker\/Supporttekniker","salary_type":"Fast m\u00e5nads- vecko- eller timl\u00f6n","employer_url":"https:\/\/www.eccera.com\/","scope_of_work":"100\u2013100 %","working_hours":"Heltid","contact_person":"Emelie Flood","driving_license":true,"employment_type":"full_time","occupation_field":"Data\/IT","employer_workplace":"Eccera Professionals AB","experience_required":true,"employment_type_label":"Vanlig anst\u00e4llning"},"user_id":null,"is_sponsored":false,"views_count":0,"ai_views_count":3,"bot_views_count":0,"ai_vendor_counts":{"openai":1,"anthropic":2},"visibility":"public","submission_source":null,"submission_ai_name":null,"has_owner_email":true,"can_contact_owner":true,"phone":"+46734159378","owner_email":"Emelie.Flood@eccera.com","images":[],"published_at":"2026-09-16T09:30:14+00:00","expires_at":"2026-11-18T23:59:59+00:00","created_at":"2026-09-17T03:52:34+00:00","updated_at":"2026-09-18T03:27:39+00:00"}}