{"data":{"id":175522,"slug":"processledareutredare-till-socialforvaltningen","type":"job","title":"Process Manager\/Investigator at the Social Services Department","description":"Do you want to make a difference? We welcome your application today!\n\nAbout the Workplace\nIn the city, the Social Services Department is responsible for individual and family care. The department's mission is to enable residents to become independent in life so they can take an active part in society.\n\nWe have undergone an exciting organizational restructuring focused on creating a more accessible social service based on three main areas: authority, first line, and housing. In addition to these main areas, there are various support functions. As a process manager\/investigator, you will be part of the staff and quality unit. Within the unit there are, among other things, board secretaries, committee secretaries, administrative secretaries, lawyers, business controllers, and a manager.\n\nWe are seeking two people for the role of investigator. One of these positions is specifically directed toward leading one of the department's major transitions. The other position has a broader mandate for quality work.\n\nYou will be part of a group of investigators working together, although each person has primary responsibility for their respective assignments. The unit's and department's colleagues are important resources in your work. Our mission is to ensure and support the board's and department's quality work and legally sound case management. Our unit contributes specialized expertise, process management, and a holistic perspective to support core operations in their mission.\n\nIn our department, we work together to create security and build functional solutions. We want, through warmth and courage, to make it easier to tackle what is difficult. Our focus is always on a meaningful and independent life for those we serve.\n\nJob Responsibilities\nYour tasks as an investigator mainly involve:\n- Planning and structuring overarching processes\n- Facilitating meetings and workshops\n- Driving change initiatives and creating participation\n- Documenting, following up, and presenting results\n- Environmental monitoring, gathering information and data\n- Analyzing, drawing conclusions, and proposing measures at a strategic level\n- Investigating Lex Sarah reports\n- Investigating and responding to referrals or other correspondence\n- Implementing, following up, and evaluating results\n- Working strategically on own, long-term assignments\n\nWhat We Offer\nWe offer you varied, responsible, and stimulating work with opportunities for personal development. There is flexibility to work remotely, but the assignment is carried out mainly at the workplace since you are an important link both for the assignment and for the work group. The position is day-time work with flexible hours available. The workplace is smoke-free and health-conscious. As an employee, you are offered fruit and coffee, and receive a wellness allowance of 3,000 kronor per year.\n\nQualifications\nYou who are applying are interested in driving overarching change processes. You also want to work on overarching quality work that ultimately creates value for our residents. It is important that you have a good ability to lead yourself, are a team player who contributes to the whole, and that you are stimulated by exploring new areas. You thrive in an organization where shorter assignments vary but where there are also areas where you can deepen your knowledge and work long-term.\n\nWe are seeking someone with an academic degree in public administration, such as political science, behavioral science, social work, or other education that the employer deems equivalent.\n\nWe want you to have several years of experience working in public administration, preferably in social services. You have written service statements and reports, worked strategically with change processes, and have knowledge and professional experience in systematic quality work. It is a merit if you have experience leading processes in different teams, worked in various collaboration forums, and given presentations.\n\nYou also have very good knowledge of the Swedish language and are accustomed to expressing yourself well in speech and writing. You are service-oriented, pedagogical, and have good collaboration skills. Finally, you find it easy to use and learn digital systems.\n\nIn the recruitment, we place great emphasis on personal suitability for the assignment.\n\nWorking in Helsingborg City\nDo you want to help create a better city together with the residents of Helsingborg? Then you should work in Helsingborg City. Here you can use your creativity and drive to make life easier and safer for our residents, visitors, and business community. Together with curious and helpful colleagues, you make a difference in people's lives, both today and in the future. A good job today, a better city tomorrow.\n\nYou can read more about what it's like to work in the city here: https:\/\/helsingborg.se\/arbete\/sa-ar-det-att-jobba-i-staden\/\n\nOther Information\nRecruitment is ongoing and interviews may be conducted even before the final application deadline. Therefore, do not hesitate to submit your application now.\n\nIf you have questions about the position, please contact:\nHanna Hall, Investigator: Hanna.Hall@helsingborg.se 0702-10 65 69\nAmanda Ricketts, Investigator: Amanda.Ricketts@helsingborg.se 0721-81 36 04\n\nDeadline for Applications: 2026-09-13\nEmployment Type: 1 permanent position and 1 fixed-term contract for approximately 12 months with the possibility of permanent employment\nScope: Full-time\nStart Date: By agreement\nNumber of Positions: 2\n\nTo ensure quality in Helsingborg City's recruitment process, we use the ReachMee recruitment tool. We therefore ask you to submit your application via ReachMee by clicking the application link in the announcement. Your CV and other documents relevant to the position, such as educational certificates or professional credentials, should be attached to your application. You will also be asked to answer screening questions. If you do not hear from us, check your spam folder as emails are sometimes sorted there. If you are a job applicant with protected personal information, please contact the recruiting manager mentioned in the announcement who will guide you through a safe application process. You should not apply digitally via the application link. Union Representatives https:\/\/intranat.helsingborg.se\/hr\/samverkan-och-delaktighet\/fackliga-foretradare\/","language":"sv","is_translated":true,"title_original":"Processledare\/utredare till Socialf\u00f6rvaltningen","description_original":"Vill du vara med och g\u00f6ra skillnad? V\u00e4lkommen med din ans\u00f6kan redan idag!\nOm arbetsplatsen\nI staden ansvarar socialf\u00f6rvaltningen f\u00f6r individ- och familjeomsorg. F\u00f6rvaltningens uppdrag \u00e4r att m\u00f6jligg\u00f6ra f\u00f6r inv\u00e5nare att bli sj\u00e4lvst\u00e4ndiga i livet s\u00e5 att de kan ta en aktiv del i samh\u00e4llet.\nVi har genomg\u00e5tt en sp\u00e4nnande organisationsf\u00f6r\u00e4ndring med fokus p\u00e5 att skapa en mer tillg\u00e4nglig socialtj\u00e4nst utifr\u00e5n tre huvudomr\u00e5den: myndighet, f\u00f6rsta linjen och boende. Ut\u00f6ver dessa huvudomr\u00e5den finns olika st\u00f6dfunktioner. Som processledare\/utredare kommer du att vara en del av staben och kvalitetsenheten. Inom enheten finns bland annat n\u00e4mnd-, utskott- och f\u00f6rvaltningssekreterare, jurister, verksamhetscontroller och en chef.\nVi s\u00f6ker tv\u00e5 personer till rollen som utredare. En av dessa tj\u00e4nster \u00e4r s\u00e4rskilt riktad mot att processleda en av f\u00f6rvaltningens stora f\u00f6rflyttningar. Den andra tj\u00e4nsten har ett bredare uppdrag kring kvalitetsarbete.\nDu ing\u00e5r i en grupp av utredare som arbetar tillsammans, \u00e4ven om var och en har huvudansvar f\u00f6r sina respektive uppdrag. Enhetens och f\u00f6rvaltningens kollegor \u00e4r viktiga resurser i ditt arbete. V\u00e5rt uppdrag \u00e4r att s\u00e4kra och st\u00f6dja n\u00e4mndens och f\u00f6rvaltningens kvalitetsarbete och en r\u00e4ttss\u00e4ker \u00e4rendehantering. V\u00e5r enhet bidrar med specialistkompetens, processledning och ett helhetsperspektiv f\u00f6r att st\u00f6tta k\u00e4rnverksamheten i sitt uppdrag.\nI v\u00e5r f\u00f6rvaltning arbetar vi tillsammans f\u00f6r att skapa trygghet och bygga fungerande l\u00f6sningar. Vi vill genom v\u00e4rme och mod g\u00f6ra det enklare att ta tag i det som \u00e4r sv\u00e5rt. V\u00e5rt sikte \u00e4r alltid p\u00e5 ett meningsfullt och sj\u00e4lvst\u00e4ndigt liv f\u00f6r dem vi finns till f\u00f6r.\nArbetsuppgifter\nDina arbetsuppgifter som utredare inneb\u00e4r i huvudsak att:\nPlanera och strukturera \u00f6vergripande processer\nFacilitera m\u00f6ten och workshops\nDriva f\u00f6r\u00e4ndringsarbete och skapa delaktighet\nDokumentera, f\u00f6lja upp och presentera resultat\nOmv\u00e4rldsbevaka, samla information och data\nAnalysera, dra slutsatser och f\u00f6resl\u00e5 \u00e5tg\u00e4rder p\u00e5 strategisk niv\u00e5\nUtreda lex Sarahrapporter\nUtreda och besvara remisser eller andra skrivelser\nImplementera, f\u00f6lja upp och utv\u00e4rdera resultat\nArbeta strategisk i egna, l\u00e5ngsiktiga uppdrag\n\nVad vi erbjuder\nVi erbjuder dig ett omv\u00e4xlande, ansvarsfullt och stimulerande arbete med m\u00f6jligheter till egen utveckling. Det finns utrymme att arbeta p\u00e5 distans, men uppdraget utf\u00f6rs huvudsakligen p\u00e5 arbetsplatsen eftersom du \u00e4r en viktig l\u00e4nk b\u00e5de f\u00f6r uppdraget och f\u00f6r arbetsgruppen. Tj\u00e4nsten \u00e4r f\u00f6rlagd dagtid, flextid finns. Arbetsplatsen \u00e4r r\u00f6kfri och h\u00e4lsomedveten. Som anst\u00e4lld bjuds du p\u00e5 frukt och kaffe och f\u00e5r ett friskv\u00e5rdsbidrag p\u00e5 3000 kronor per \u00e5r.\nKvalifikationer\nDu som s\u00f6ker \u00e4r intresserad av att driva \u00f6vergripande f\u00f6r\u00e4ndringsprocesser. Du vill ocks\u00e5 arbeta med \u00f6vergripande kvalitetsarbete som ytterst ska skapa v\u00e4rde f\u00f6r v\u00e5ra inv\u00e5nare. Det \u00e4r viktigt att du har en god f\u00f6rm\u00e5ga att leda dig sj\u00e4lv, \u00e4r en lagspelare som bidrar till helheten och att du blir stimulerad av att utforska nya omr\u00e5den. Du trivs i en verksamhet d\u00e4r de kortare uppdragen skiftar men d\u00e4r det samtidigt finns omr\u00e5den d\u00e4r du kan f\u00f6rdjupa dig och arbeta l\u00e5ngsiktigt.\nVi s\u00f6ker dig som har akademisk examen med inriktning mot offentlig f\u00f6rvaltning, till exempel statsvetare, beteendevetare, socionom eller annan utbildning som arbetsgivaren bed\u00f6mer som likv\u00e4rdig.\nVi vill att du har fler\u00e5rig erfarenhet av att arbeta inom offentlig f\u00f6rvaltning, g\u00e4rna i socialtj\u00e4nsten. Du har skrivit tj\u00e4nsteutl\u00e5tande och rapporter, arbetat strategiskt och med f\u00f6r\u00e4ndringsprocesser samt har kunskap och yrkeserfarenhet av systematiskt kvalitetsarbete. Det \u00e4r meriterande om du har erfarenhet av att leda processer i olika team, arbetat i olika samverkansforum och h\u00e5llt presentationer.\nDu har i \u00f6vrigt mycket goda kunskaper i det svenska spr\u00e5ket och \u00e4r van vid att uttrycka dig i v\u00e4l tal och skrift. Du \u00e4r serviceinriktad, pedagogisk och har en god samarbetsf\u00f6rm\u00e5ga. Slutligen har du l\u00e4tt f\u00f6r att anv\u00e4nda och l\u00e4ra dig digitala system.\nI rekryteringen l\u00e4gger vi stor vikt vid personlig l\u00e4mplighet f\u00f6r uppdraget.\nAtt jobba i Helsingborgs stad\nVill du vara med och skapa en b\u00e4ttre stad tillsammans med helsingborgarna? D\u00e5 ska du jobba i Helsingborgs stad. H\u00e4r kan du anv\u00e4nda din kreativitet och drivkraft till att g\u00f6ra livet l\u00e4ttare och tryggare f\u00f6r v\u00e5ra inv\u00e5nare, bes\u00f6kare och n\u00e4ringsliv. Tillsammans med nyfikna och hj\u00e4lpsamma kollegor g\u00f6r du skillnad i m\u00e4nniskors liv, b\u00e5de idag och i framtiden. Ett bra jobb idag, en b\u00e4ttre stad imorgon.\nH\u00e4r kan du l\u00e4sa mer om hur det \u00e4r att jobba i staden: https:\/\/helsingborg.se\/arbete\/sa-ar-det-att-jobba-i-staden\/\n\u00d6vrig information\nRekryteringen sker l\u00f6pande och intervjuer kan ske \u00e4ven innan sista ans\u00f6kningsdag. Tveka d\u00e4rf\u00f6r inte att skicka in din ans\u00f6kan redan nu.\nHar du fr\u00e5gor om tj\u00e4nsten \u00e4r du v\u00e4lkommen att kontakta:\nHanna Hall, Utredare: Hanna.Hall@helsingborg.se 0702-10 65 69\nAmanda Ricketts, Utredare: Amanda.Ricketts@helsingborg.se 0721-81 36 04\nSista ans\u00f6kningsdag: 2026-09-13\nAnst\u00e4llningsform: 1 tillsvidaretj\u00e4nst och en visstidsanst\u00e4llning ca 12 m\u00e5nader med m\u00f6jlighet till tillsvidareanst\u00e4llning\nOmfattning: Heltid\nTilltr\u00e4desdatum: Enligt \u00f6verenskommelse\nAntal tj\u00e4nster: 2\nF\u00f6r att kvalitetss\u00e4kra rekryteringsprocessen i Helsingborgs stad anv\u00e4nder vi rekryteringsverktyget ReachMee. D\u00e4rf\u00f6r ber vi dig att skicka in din ans\u00f6kan via ReachMee genom att klicka p\u00e5 ans\u00f6kningsl\u00e4nken i annonsen. I ans\u00f6kan ska CV och \u00f6vriga f\u00f6r tj\u00e4nsten relevanta handlingar bifogas, exempelvis utbildningsbevis eller yrkeslegitimation. Du kommer \u00e4ven f\u00e5 besvara urvalsfr\u00e5gor. Om du saknar svar fr\u00e5n oss, kontrollera skr\u00e4pposten d\u00e5 mejl ibland sorteras dit. Du som s\u00f6ker jobb och har skyddade personuppgifter ska kontakta rekryterande chef i annonsen som kommer guida dig vidare f\u00f6r en s\u00e4ker ans\u00f6kningsprocess. Du ska inte ans\u00f6ka digitalt via ans\u00f6kningsl\u00e4nken. Fackliga f\u00f6retr\u00e4dare https:\/\/intranat.helsingborg.se\/hr\/samverkan-och-delaktighet\/fackliga-foretradare\/","price":null,"currency":"SEK","status":"active","noindex":true,"location":{"address":"Stortorget 17","full_address":null,"city":"Helsingborg","country":"SE","latitude":56.0735795,"longitude":12.7838657},"metadata":{"region":"Sk\u00e5ne l\u00e4n","duration":"Tills vidare","employer":"Helsingborgs kommun","postcode":"25189","positions":1,"profession":"Handl\u00e4ggare, offentlig f\u00f6rvaltning\/Utredare, offentlig f\u00f6rvaltning","salary_type":"Fast m\u00e5nads- vecko- eller timl\u00f6n","employer_url":"https:\/\/helsingborg.se\/","scope_of_work":"100\u2013100 %","working_hours":"Heltid","contact_person":"Daniel Ryderdal","employment_type":"full_time","occupation_field":"Administration, ekonomi, juridik","employer_workplace":"Helsingborgs stad","experience_required":true,"employment_type_label":"Vanlig anst\u00e4llning"},"user_id":null,"is_sponsored":false,"views_count":4,"ai_views_count":4,"ai_vendor_counts":{"other":2,"openai":1,"anthropic":1},"visibility":"public","submission_source":null,"submission_ai_name":null,"has_owner_email":true,"can_contact_owner":true,"phone":"0702-10 65 69","owner_email":"daniel.ryderdal@helsingborg.se","images":[],"published_at":"2026-08-27T15:12:39+00:00","expires_at":"2026-09-13T23:59:59+00:00","created_at":"2026-08-28T03:19:10+00:00","updated_at":"2026-09-01T02:45:43+00:00"}}