{"data":{"id":167382,"slug":"regional-onboard-sales-services-manager","type":"job","title":"Regional Onboard Sales & Services Manager","description":"We are looking for a commercially driven and inspirational leader to take full ownership of Stena Line's regional Onboard Sales & Services business. This is a key leadership role with full P&L responsibility and a strong focus on driving revenue growth, profitability, customer experience, and operational excellence.\nIn this role, you will lead the commercial performance across the region's onboard operations, ensuring that our retail, food & beverage, and service concepts deliver outstanding customer experiences while maximizing sales and profitability. If you thrive in fast-paced, sales-driven environments and have a passion for leading high-performing teams, we would love to hear from you.\nSome of your key responsibilities:\nFull P&L ownership for the regional Onboard Sales & Service (OSS) business\nSet and deliver budgets and commercial targets\nDrive revenue growth (revenue per passenger, conversion, basket value, yield)\nBuild and lead a strong sales-driven culture with clear targets and accountability\nMonitor KPIs and take corrective actions\nEnsure consistent execution of OSS concepts in line with standards\nBalance commercial performance and customer satisfaction (CSS\/NPS)\nCollaborate with Group OSS and Marketing to strengthen promotion and delivery\nSupport product and concept development\nOptimize staffing and resource allocation to maximize sales impact and efficiency\nDrive operational performance across vessels\nEnsure cost control and compliance with safety and company policies\nLead and develop the regional OSS management team\nSet targets and follow up through performance management\nBuild commercial capabilities and ensure talent development\nLead commercial input to refurbishments and onboard concepts\nImplement and scale best practices across the region\n\nWhat you will experience\nAs a Stena Line employee in Sweden, we offer you an additional benefits package consisting of travel discounts, health allowance, well-being activities, access to a benefits portal, and much more.\nBased preferably in our Gothenburg office or our Hamburg office, this role follows an office-first approach, allowing you to work closely with a collaborative team.\nWho are you?\nAt Stena Line, your personal qualities matter just as much as your skills and expertise. Regardless of the role, being welcoming, caring, and reliable guides you in your everyday work and the challenges you face.\nTo succeed in this role, you are a commercially driven and results-oriented leader who is motivated by creating growth through strong customer experiences, engaged teams, and excellent sales performance. You combine a sharp business mindset with a genuine passion for developing people and know how to turn insights into action. Confident in making decisions and driving changes, you thrive in a fast-paced environment where no two days are the same. At the same time, you are a collaborative and approachable leader who builds trust, creates accountability, and inspires others to perform at their best while contributing to a safe, inclusive, and positive workplace culture.\nQualifications:\nProven senior management experience within sales-driven service environments (retail, food & beverage, hospitality, or travel)\nStrong track record of driving revenue growth, profitability, and commercial transformation\nExperience leading managers and working in complex operational environments\nHigh commercial and financial acumen with the ability to turn data into action\nExcellent communicator and influencer, able to align stakeholders around clear commercial goals\nFluent in English and Swedish\n\nInterested?\nThis is a full-time, permanent position based in Gothenburg or Hamburg within our Business Region Germany department. To apply, please register your profile and send in your application in English as soon as possible but no later than 20 September, 2026. We are having an ongoing selection, so do not wait with your application. To ensure the secure and structured processing of your personal data, we only accept applications submitted through our online recruitment system.\nWe have collective bargaining agreements with Unionen, among others, who you can contact for more information. Please note that we kindly decline any offers from recruitment or staffing agencies regarding this recruitment. We may conduct background checks as part of our efforts to ensure the quality of our recruitment process.\nIf you have any questions regarding the position or about the recruitment process, you are welcome to contact Hedwig Blixt, Talent Acquisition Partner, hedwig.blixt@stenaline.com.\nAbout Stena Line\nAs a leader in sustainable shipping, Stena Line has Europe's most comprehensive route network focusing on transportation of both passengers and freight. We have over 8,750 employees in our Stena Line family across Scandinavia, around the UK and the Baltics, making a contribution to our company.\nWorking at Stena Line means having a safe and stable workplace and a great work-life balance. We are committed to maintaining and developing a sustainable working environment, free from harassment, that gives equal opportunities to everyone. We embrace equality, diversity and inclusion \u2013 and welcome all applicants.","language":"sv","is_translated":true,"title_original":"Regional Onboard Sales & Services Manager","description_original":"We are looking for a commercially driven and inspirational leader to take full ownership of Stena Line\u00b4s regional Onboard Sales & Services business. This is a key leadership role with full P&L responsibility and a strong focus on driving revenue growth, profitability, customer experience, and operational excellence.\nIn this role, you will lead the commercial performance across the region's onboard operations, ensuring that our retail, food & beverage, and service concepts deliver outstanding customer experiences while maximizing sales and profitability. If you thrive in fast-paced, sales-driven environments and have a passion for leading high-performing teams, we would love to hear from you.\nSome of your key responsibilities:\nFull P&L ownership for the regional Onboard Sales & Service (OSS) business\nSet and deliver budgets and commercial targets\nDrive revenue growth (revenue per passenger, conversion, basket value, yield)\nBuild and lead a strong sales-driven culture with clear targets and accountability\nMonitor KPIs and take corrective actions\nEnsure consistent execution of OSS concepts in line with standards\nBalance commercial performance and customer satisfaction (CSS\/NPS)\nCollaborate with Group OSS and Marketing to strengthen promotion and delivery\nSupport product and concept development\nOptimize staffing and resource allocation to maximize sales impact and efficiency\nDrive operational performance across vessels\nEnsure cost control and compliance with safety and company policies\nLead and develop the regional OSS management team\nSet targets and follow up through performance management\nBuild commercial capabilities and ensure talent development\nLead commercial input to refurbishments and onboard concepts\nImplement and scale best practices across the region\n\nWhat you will experience\nAs a Stena Line employee in Sweden, we offer you an additional benefits package consisting of travel discounts, health allowance, well-being activities, access to a benefits portal, and much more.\nBased preferably in our Gothenburg office or our Hamburg office, this role follows an office-first approach, allowing you to work closely with a collaborative team.\nWho are you?\nAt Stena Line, your personal qualities matter just as much as your skills and expertise. Regardless of the role, being welcoming, caring, and reliable guides you in your everyday work and the challenges you face.\nTo succeed in this role, you are a commercially driven and results-oriented leader who is motivated by creating growth through strong customer experiences, engaged teams, and excellent sales performance. You combine a sharp business mindset with a genuine passion for developing people and know how to turn insights into action. Confident in making decisions and driving changes, you thrive in a fast-paced environment where no two days are the same. At the same time, you are a collaborative and approachable leader who builds trust, creates accountability, and inspires others to perform at their best while contributing to a safe, inclusive, and positive workplace culture.\nQualifications:\nProven senior management experience within sales-driven service environments (retail, food & beverage, hospitality, or travel)\nStrong track record of driving revenue growth, profitability, and commercial transformation\nExperience leading managers and working in complex operational environments\nHigh commercial and financial acumen with the ability to turn data into action\nExcellent communicator and influencer, able to align stakeholders around clear commercial goals\nFluent in English and Swedish\n\nInterested?\nThis is a full-time, permanent position based in Gothenburg or Hamburg within our Business Region Germany department. To apply, please register your profile and send in your application in English as soon as possible but no later than 20 September, 2026. We are having an ongoing selection, so do not wait with your application. To ensure the secure and structured processing of your personal data, we only accept applications submitted through our online recruitment system.\nWe have collective bargaining agreements with Unionen, among others, who you can contact for more information. Please note that we kindly decline any offers from recruitment or staffing agencies regarding this recruitment. We may conduct background checks as part of our efforts to ensure the quality of our recruitment process.\nIf you have any questions regarding the position or about the recruitment process, you are welcome to contact Hedwig Blixt, Talent Acquisition Partner, hedwig.blixt@stenaline.com.\nAbout Stena Line\nAs a leader in sustainable shipping, Stena Line has Europe's most comprehensive route network focusing on transportation of both passengers and freight. We have over 8,750 employees in our Stena Line family across Scandinavia, around the UK and the Baltics, making a contribution to our company.\nWorking at Stena Line means having a safe and stable workplace and a great work-life balance. We are committed to maintaining and developing a sustainable working environment, free from harassment, that gives equal opportunities to everyone. We embrace equality, diversity and inclusion \u2013 and welcome all applicants.","price":null,"currency":"SEK","status":"active","noindex":true,"location":{"address":null,"full_address":null,"city":"G\u00f6teborg","country":"SE","latitude":57.701462577077,"longitude":11.94371468036},"metadata":{"region":"V\u00e4stra G\u00f6talands l\u00e4n","duration":"Tills vidare","employer":"STENA LINE SCANDINAVIA AB","postcode":"41329","positions":1,"profession":"Kanslichef\/verksamhetschef, f\u00f6rsamling","salary_type":"Fast m\u00e5nads- vecko- eller timl\u00f6n","scope_of_work":"100\u2013100 %","working_hours":"Heltid","employment_type":"full_time","occupation_field":"Chefer och verksamhetsledare","employer_workplace":"Stena Line","experience_required":true,"employment_type_label":"Vanlig anst\u00e4llning"},"user_id":null,"is_sponsored":false,"views_count":3,"ai_views_count":8,"ai_vendor_counts":{"meta":5,"openai":1,"anthropic":2},"visibility":"public","submission_source":null,"submission_ai_name":null,"has_owner_email":true,"can_contact_owner":true,"phone":null,"owner_email":"hedwig.blixt@stenaline.com","images":[],"published_at":"2026-08-21T11:50:44+00:00","expires_at":"2026-09-20T23:59:59+00:00","created_at":"2026-08-22T03:25:39+00:00","updated_at":"2026-09-02T02:44:20+00:00"}}