{"data":{"id":199894,"slug":"sales-order-support-specialist","type":"job","title":"Sales & Order Support Specialist","description":"At Husqvarna Group's Swedish sales company, the Sales & Order Support team works closely with our resellers throughout Sweden. The team's mission is to provide accessible, responsive, and thorough service on matters including orders, deliveries, invoices, complaints, campaigns, and products. We also collaborate with internal departments, warehouses, logistics providers, and our Nordic call center in Denmark.\n\nAbout the Role\nAs a Sales & Order Support Specialist, you are responsible for providing professional and solution-oriented service to our resellers. Contact is primarily by phone and email, and you work closely with your customers to understand their business and help them with both straightforward and more complex issues.\n\nYour workday is varied and largely driven by incoming cases. You work in our CRM system where you register and follow up on cases and ensure they are handled by the right person.\n\nYour responsibilities:\n- Handle orders, order changes, and campaign orders\n- Answer questions about products, items, and replacement products\n- Handle invoicing questions, credits, price adjustments, and payment terms\n- Assist customers with complaints, incorrect deliveries, and missing packing slips\n- Collaborate with warehouses, logistics providers, and other internal departments\n- Document customer contacts and activities in the CRM system\n- Support internal customers with various types of orders\n- Contribute to sales by recommending relevant products and solutions\n- Help resellers use the customer portal and our services\n- When necessary, handle cases escalated from our call center in Denmark\n\nThe business is seasonal. During our peak season, the pace is high and many customers need quick help with orders and deliveries. During the winter half-year, the team works more proactively with campaign planning, customer reviews, and preparations for the upcoming season.\n\nIn this role, you also have the opportunity to meet customers. The team typically conducts customer visits for about one week per year and sometimes participates in trade shows. There you present products and solutions, help customers with the portal, and build on established relationships. Our customers' businesses vary in size, from smaller resellers to larger chains with extensive orders.\n\nAbout You\nWe are looking for someone with:\n- Experience in customer support or customer service\n- Upper secondary school diploma (Gymnasium)\n- Fluent language skills in Swedish and English\n\nPersonal Qualities\nTo thrive in this role, you need to appreciate daily customer contact and feel comfortable using the telephone as one of your primary work tools. You are communicative, responsible, and thorough, and you easily build trust.\n\nYou can handle calls in a professional and confidence-inspiring manner. When faced with a new issue, you find out what has happened, involve the right departments, and move the case forward. You are flexible in your approach and can adapt your communication to different customers and situations.\n\nWe also believe you are a positive team player who brings energy and enthusiasm. You enjoy collaborating, sharing information, and helping both customers and colleagues.\n\nWhat We Offer\nYou will become part of an experienced and collaborative team with close contact with our resellers and several parts of the organization. The role offers varied responsibilities, a broad network of contacts, and the opportunity to develop your understanding of customers, products, services, and sales.\n\nLocation\nThe position is based in Huskvarna, Sweden.\n\nPlanned start date is February 1, 2027.\n\nYour Application\nIf the role sounds interesting or you are curious to learn more, submit your application as soon as possible as we review applications on an ongoing basis.\n\nFor questions about the process or the role itself, contact:\nRecruiter: Jonathan Olsson jonathan.olsson@husqvarnagroup.com or\nHiring Manager: Anna-Karin Hakeskog Str\u00f6m, anna-karin.hakeskog.strom@husqvarnagroup.com","language":"sv","is_translated":true,"title_original":"Sales & Order Support Specialist","description_original":"P\u00e5 Husqvarna Groups svenska s\u00e4ljbolag arbetar Sales & Order Support-teamet n\u00e4ra v\u00e5ra \u00e5terf\u00f6rs\u00e4ljare runt om i Sverige. Teamets uppdrag \u00e4r att erbjuda tillg\u00e4nglig, n\u00e4rvarande och noggrann service i fr\u00e5gor som r\u00f6r bland annat order, leveranser, fakturor, reklamationer, kampanjer och produkter. Vi samarbetar \u00e4ven med interna funktioner, lager, spedit\u00f6rer och v\u00e5rt nordiska callcenter i Danmark.\nOm rollen\nSom Sales & Order Support Specialist ansvarar du f\u00f6r att ge professionell och l\u00f6sningsorienterad service till v\u00e5ra \u00e5terf\u00f6rs\u00e4ljare. Kontakten sker framf\u00f6r allt via telefon och mejl, och du arbetar n\u00e4ra dina kunder f\u00f6r att f\u00f6rst\u00e5 deras verksamhet och hj\u00e4lpa dem vidare i b\u00e5de enkla och mer komplexa fr\u00e5gor.\nArbetsdagen \u00e4r varierad och styrs till stor del av de \u00e4renden som kommer in. Du arbetar bland annat i v\u00e5rt CRM-system d\u00e4r du registrerar och f\u00f6ljer upp \u00e4renden samt s\u00e4kerst\u00e4ller att de hanteras av r\u00e4tt person.\nDina arbetsuppgifter:\nHantera order, order\u00e4ndringar och kampanjbest\u00e4llningar\nBesvara fr\u00e5gor om produkter, artiklar och ers\u00e4ttningsprodukter\nHantera fakturafr\u00e5gor, krediteringar, prisjusteringar och betalningsvillkor\nHj\u00e4lpa kunder vid reklamationer, felleveranser och saknade packsedlar\nSamarbeta med lager, spedit\u00f6rer och andra interna funktioner\nDokumentera kundkontakter och aktiviteter i CRM-systemet\nSt\u00f6tta interna kunder vid olika typer av best\u00e4llningar\nBidra till f\u00f6rs\u00e4ljning genom att rekommendera relevanta produkter och l\u00f6sningar\nHj\u00e4lpa \u00e5terf\u00f6rs\u00e4ljare att anv\u00e4nda kundportalen och v\u00e5ra tj\u00e4nster\nVid behov hantera fr\u00e5gor som har eskalerats fr\u00e5n v\u00e5rt callcenter i Danmark\n\nVerksamheten \u00e4r s\u00e4songsbetonad. Under v\u00e5r h\u00f6gs\u00e4song \u00e4r tempot h\u00f6gt och m\u00e5nga kunder beh\u00f6ver snabb hj\u00e4lp med best\u00e4llningar och leveranser. Under vinterhalv\u00e5ret arbetar teamet mer proaktivt med bland annat kampanjplanering, kundgenomg\u00e5ngar och f\u00f6rberedelser inf\u00f6r kommande s\u00e4song.\nI rollen kan du ocks\u00e5 f\u00e5 m\u00f6jlighet att tr\u00e4ffa kunder. Teamet genomf\u00f6r vanligtvis kundbes\u00f6k under ungef\u00e4r en vecka per \u00e5r och deltar ibland p\u00e5 m\u00e4ssor. D\u00e4r presenterar du produkter och l\u00f6sningar, hj\u00e4lper kunder med portalen och bygger vidare p\u00e5 etablerade relationer. Kundernas verksamheter varierar i storlek, fr\u00e5n mindre \u00e5terf\u00f6rs\u00e4ljare till st\u00f6rre kedjor med omfattande best\u00e4llningar.\nOm dig\nVi s\u00f6ker dig som har:\nErfarenhet av kundsupport eller kundservice\nGymnasieexamen\nFlytande spr\u00e5kkunskaper i svenska och engelska\n\nPersonliga egenskaper\nF\u00f6r att trivas i rollen beh\u00f6ver du uppskatta daglig kontakt med kunder och k\u00e4nna dig bekv\u00e4m med att anv\u00e4nda telefonen som ett av dina viktigaste arbetsverktyg. Du \u00e4r kommunikativ, ansvarstagande och noggrann samt har l\u00e4tt f\u00f6r att skapa f\u00f6rtroende.\nDu kan hantera samtal p\u00e5 ett professionellt och f\u00f6rtroendeingivande s\u00e4tt. N\u00e4r du st\u00e4lls inf\u00f6r en ny fr\u00e5ga tar du reda p\u00e5 vad som har h\u00e4nt, involverar r\u00e4tt funktioner och driver \u00e4rendet fram\u00e5t. Du \u00e4r flexibel i ditt bem\u00f6tande och kan anpassa din kommunikation efter olika kunder och situationer.\nVi tror ocks\u00e5 att du \u00e4r en positiv lagspelare som bidrar med energi och arbetsgl\u00e4dje. Du tycker om att samarbeta, dela information och hj\u00e4lpa b\u00e5de kunder och kollegor.\nV\u00e5rt erbjudande\nDu blir en del av ett erfaret och samarbetsinriktat team med n\u00e4ra kontakt med v\u00e5ra \u00e5terf\u00f6rs\u00e4ljare och flera delar av organisationen. Rollen erbjuder varierade arbetsuppgifter, ett brett kontaktn\u00e4t och m\u00f6jlighet att utveckla din f\u00f6rst\u00e5else f\u00f6r kunder, produkter, tj\u00e4nster och f\u00f6rs\u00e4ljning.\nPlacering\nTj\u00e4nsten \u00e4r placerad i Huskvarna, Sverige.\nPlanerad start \u00e4r den 1 februari 2027.\nDin ans\u00f6kan:\nL\u00e5ter rollen intressant eller blir du nyfiken p\u00e5 att h\u00f6ra mer? Skicka in din ans\u00f6kan s\u00e5 snart som m\u00f6jligt d\u00e5 vi g\u00e5r igenom urvalet l\u00f6pande.\nF\u00f6r fr\u00e5gor ang\u00e5ende processen eller rollen i sig, kontakta:\nRekryterare: Jonathan Olsson jonathan.olsson@husqvarnagroup.com eller\nRekryterande chef: Anna-Karin Hakeskog Str\u00f6m, anna-karin.hakeskog.strom@husqvarnagroup.com","price":null,"currency":"SEK","status":"active","noindex":true,"location":{"address":"Drottninggatan 2","full_address":null,"city":"Huskvarna","country":"SE","latitude":57.7979477,"longitude":14.2746399},"metadata":{"region":"J\u00f6nk\u00f6pings l\u00e4n","duration":"Tills vidare","employer":"Husqvarna AB","postcode":"56182","positions":1,"profession":"Orderadministrat\u00f6r","salary_type":"Fast m\u00e5nads- vecko- eller timl\u00f6n","scope_of_work":"100\u2013100 %","working_hours":"Heltid","employment_type":"full_time","occupation_field":"F\u00f6rs\u00e4ljning, ink\u00f6p, marknadsf\u00f6ring","employer_workplace":"Husqvarna AB","experience_required":true,"employment_type_label":"Tillsvidareanst\u00e4llning (inkl. eventuell provanst\u00e4llning)"},"user_id":null,"is_sponsored":false,"views_count":0,"ai_views_count":6,"bot_views_count":3,"ai_vendor_counts":{"openai":3,"anthropic":3},"visibility":"public","submission_source":null,"submission_ai_name":null,"has_owner_email":true,"can_contact_owner":true,"phone":null,"owner_email":"jonathan.olsson@husqvarnagroup.com","images":[],"published_at":"2026-09-08T08:01:50+00:00","expires_at":"2026-09-27T23:59:59+00:00","created_at":"2026-09-09T02:58:52+00:00","updated_at":"2026-09-15T08:19:24+00:00"}}