{"data":{"id":173607,"slug":"samhallsvagledare-till-huddinge-kommun-vikariat","type":"job","title":"Community Guide for Huddinge Municipality, Temporary Position","description":"Do you value proximity, growth, and creating the best conditions for everyone who lives and works in Huddinge Municipality? Then we offer plenty of career opportunities in a well-functioning and growing municipality with both nature and big-city pulse around the corner. With us, you feel secure, included, and proud as we make a difference with conviction, every day. In Huddinge Municipality, we work to create a sustainable society where nature, technology, and good service work together. Huddinge is a large Stockholm municipality with approximately 6,400 employees and more than 110,000 residents.\r\n\r\nIf you have protected personal data, we ask you to contact the contact person specified in this advertisement.\r\n\r\nHuddinge Municipality works to be a safe, lawful, and professional operation. As part of our recruitment process, we may therefore conduct background checks and request register extracts in the final stages of certain recruitments. If you become relevant for this, you will receive clear information and the opportunity to provide your consent before the check is conducted.\n\nThe Municipal Executive Board Administration works on behalf of the Municipal Executive Board. We lead, manage, support, and follow up so that the entire municipality is run efficiently and appropriately. We are approximately 400 employees distributed across five departments. In everything we do, we start from the principle that it should benefit those who live, visit, or work in the municipality.\n\n\r\n\r\n3 position(s).\r\n\r\n\nAre you a service star? We are seeking Community Guides for Huddinge Municipality's Service Center\nWelcome to apply to a dynamic and unpretentious workplace with fantastic colleagues. At Huddinge Municipality's Service Center, we are seeking 3 Community Guides for temporary positions of approximately 6-9 months.\nAbout the Workplace\nOur goal is to deliver the best service to our residents and visitors. Right now, we are on an exciting development journey with the goal of functioning as a driving force in the development of the entire organization.\nAt the Service Center, twenty-two Community Guides work. Our mission is to answer general questions within all the municipality's areas of operation. As a Community Guide, you are the first valuable contact our residents and visitors meet when they contact Huddinge Municipality, whether the contact is by phone, email, or in person.\nThe Service Center also has advisory and specialist functions such as consumer guidance and budget and debt counseling.\nWork Tasks\nYou will primarily guide Huddinge residents by phone, and it is therefore important that you are comfortable in an environment where the telephone is your primary work tool in an eventful day. You work scheduled Monday to Friday during the municipality's opening hours: Monday to Thursday 08-17, Friday 08-15.\nAs a Community Guide, you guide and direct residents to get answers to their questions in a pedagogical, engaged, and clear manner across all our channels. You work simultaneously in many different systems. You identify and drive ways we can simplify things for Huddinge residents, write new procedures, and update our case management system with current information. Training and change are part of everyday work.\nYour Profile\nWe are looking for you, someone who:\nIs confident and stable in yourself and driven by providing good service and good treatment to our residents. You dare to take your own initiative and work independently while collaborating with others to achieve desired results. You enjoy a fast pace and adapt to new circumstances. You are skilled at finding information and staying updated to quickly help and guide.\nYou are driven, solution-oriented, and take responsibility for your work tasks but also ensure that the whole picture works. You enjoy working in a changing workplace that constantly develops to meet residents' current and future needs. You are flexible and help where needed, with the Huddinge family in focus.\nYou have experience in community guidance, contact centers, customer service, or other comparable operations with high case volumes where your tasks have involved receiving, assessing, and answering many different types of questions via phone, digital channels, or personal meetings.\nYou have a college degree in social sciences, other relevant education, or equivalent knowledge obtained through work experience.\nYou have a good ability to express yourself clearly and simply in speech and writing, in both Swedish and English.\nYou have high digital competence and are accustomed to handling several different systems simultaneously and are an experienced user of the Office package.\n\nFurther, it is meritorious if you:\nSpeak languages other than Swedish and English.\n\nGreat weight will be given to personal suitability.\nWhy Huddinge?\nFor us to carry out our mission, you as an employee in Huddinge Municipality are the most important thing we have. Therefore, we offer a range of benefits for a sustainable working life and to facilitate your everyday: https:\/\/www.huddinge.se\/arbete-och-karriar\/arbeta-i-huddinge-kommun\/#Formaner\nTrade Union Contact Person\nFor trade union contact person for this position, see Trade Union Contact Information (https:\/\/www.huddinge.se\/arbete-och-karriar\/ledigajobb\/facklig-kontaktinformation\/)\nInformation\nFor questions about the position, please contact Liselott Raphael, Unit Manager Service Center 08-53 53 89 06 or 070-213 15 65\nTo enable us to handle all applications in the best way, we ask you to apply directly through our advertised positions. We do not accept spontaneous applications via email.\nWe decline all offers of advertising and recruitment assistance in connection with this advertisement.\nThe position is filled subject to necessary decisions being made.\nStart date by agreement.\nWelcome to submit your application!\nEmployment Type: Fixed-term employment.\r\nDuration: 6 months or longer.","language":"sv","is_translated":true,"title_original":"Samh\u00e4llsv\u00e4gledare till Huddinge kommun, vikariat ","description_original":"V\u00e4rderar du n\u00e4rhet, att v\u00e4xa och skapa de b\u00e4sta f\u00f6ruts\u00e4ttningarna f\u00f6r alla som bor och verkar i Huddinge kommun? D\u00e5 erbjuder vi m\u00e4ngder av karri\u00e4rm\u00f6jligheter i en v\u00e4lfungerande och v\u00e4xande kommun med b\u00e5de natur och storstadspuls runt h\u00f6rnet. Hos oss k\u00e4nner du dig trygg, delaktig och stolt n\u00e4r vi med kraft g\u00f6r skillnad, varje dag. I Huddinge kommun arbetar vi f\u00f6r att skapa ett h\u00e5llbart samh\u00e4lle, d\u00e4r natur, teknik och god service samspelar. Huddinge \u00e4r en stor Stockholmskommun med cirka 6 400 medarbetare och fler \u00e4n 110 000 inv\u00e5nare.\r\n\r\nOm du har skyddade personuppgifter ber vi dig att kontakta den kontaktpersonen som finns angiven i annonsen.\r\n\r\nHuddinge kommun arbetar f\u00f6r att vara en trygg, r\u00e4ttss\u00e4ker och professionell verksamhet. Som en del av v\u00e5r rekryteringsprocess kan vi d\u00e4rf\u00f6r komma att genomf\u00f6ra bakgrundskontroller och beg\u00e4ra registerutdrag i slutskedet av vissa rekryteringar. Om du blir aktuell f\u00f6r detta f\u00e5r du tydlig information och m\u00f6jlighet att l\u00e4mna ditt samtycke innan kontrollen genomf\u00f6rs.\n\nKommunstyrelsens f\u00f6rvaltning arbetar p\u00e5 uppdrag av kommunstyrelsen. Vi leder, styr, st\u00f6djer och f\u00f6ljer upp s\u00e5 att hela kommunen drivs effektivt och \u00e4ndam\u00e5lsenligt. Totalt \u00e4r vi cirka 400 medarbetare f\u00f6rdelade p\u00e5 fem avdelningar. I allt vi g\u00f6r utg\u00e5r vi fr\u00e5n att det ska komma till nytta f\u00f6r de som bor, bes\u00f6ker eller arbetar i kommunen.\n\n\r\n\r\n3 plats(er). \r\n\r\n\n\u00c4r du en stj\u00e4rna p\u00e5 service? Vi s\u00f6ker Samh\u00e4llsv\u00e4gsledare till Huddinge kommuns Servicecenter\u00a0\nV\u00e4lkommen med din ans\u00f6kan till en dynamisk och prestigel\u00f6s arbetsplats med fantastiska medarbetare. Vi p\u00e5 Huddinge kommuns servicecenter s\u00f6ker 3 st samh\u00e4llsv\u00e4gledare f\u00f6r vikariat p\u00e5 ca 6 - 9 m\u00e5nader.\u00a0\nOm arbetsplatsen \nV\u00e5rt m\u00e5l \u00e4r att leverera den b\u00e4sta servicen gentemot v\u00e5ra inv\u00e5nare och bes\u00f6kare. Just nu befinner vi oss p\u00e5 en sp\u00e4nnande utvecklingsresa med m\u00e5let att fungera som en motor i utvecklingen av hela organisationen.\nP\u00e5 Servicecenter arbetar tjugotv\u00e5 samh\u00e4llsv\u00e4gledare. V\u00e5rt uppdrag \u00e4r att svara p\u00e5 allm\u00e4nna fr\u00e5gor inom kommunens alla verksamhetsomr\u00e5den. Du som samh\u00e4llsv\u00e4gledare \u00e4r den f\u00f6rsta v\u00e4rdefulla kontakten v\u00e5ra inv\u00e5nare och bes\u00f6kare m\u00f6ter n\u00e4r de kontaktar Huddinge kommun, oavsett om kontakten sker via telefon, mejl eller bes\u00f6k.\nServicecenter har ocks\u00e5 r\u00e5dgivande- och specialistfunktioner s\u00e5som konsumentv\u00e4gledning och budget-och skuldr\u00e5dgivning.\nArbetsuppgifter \nDu kommer fr\u00e4mst att v\u00e4gleda Huddinges inv\u00e5nare via telefon och d\u00e4rf\u00f6r \u00e4r det viktigt att du trivs i en milj\u00f6 d\u00e4r telefonen \u00e4r ditt huvudsakliga arbetsverktyg i en h\u00e4ndelserik vardag. Du arbetar schemastyrt m\u00e5ndag till fredag under kommunens \u00f6ppettider, m\u00e5ndag till torsdag 08-17, fredag 08-15.\u00a0\nSom samh\u00e4llsv\u00e4gledare v\u00e4gleder och guidar du inv\u00e5narna till att f\u00e5 svar p\u00e5 sina fr\u00e5gor p\u00e5 ett pedagogiskt, engagerat och tydligt s\u00e4tt i alla v\u00e5ra kanaler. Du arbetar parallellt i m\u00e5nga olika system. Du lyfter och driver vad vi kan g\u00f6ra f\u00f6r att f\u00f6renkla f\u00f6r Huddinges inv\u00e5nare, skriver nya rutiner och uppdaterar v\u00e5rt \u00e4rendesystem med aktuell information. Utbildning och f\u00f6r\u00e4ndring \u00e4r en del av vardagen.\nDin profil\u00a0\nVi s\u00f6ker dig som:\n\u00c4r trygg och stabil i dig sj\u00e4lv och drivs av att ge god service och ett gott bem\u00f6tande till v\u00e5ra inv\u00e5nare. Du v\u00e5gar ta egna initiativ och jobba sj\u00e4lvst\u00e4ndigt samtidigt som du samarbetar med andra f\u00f6r att uppn\u00e5 \u00f6nskade resultat. Du gillar n\u00e4r det \u00e4r h\u00f6gt tempo och anpassar dig till nya omst\u00e4ndigheter. Du \u00e4r duktig p\u00e5 att s\u00f6ka information, och h\u00e5lla dig uppdaterad f\u00f6r att snabbt kunna hj\u00e4lpa och guida.\nDu \u00e4r driven, l\u00f6sningsinriktad och tar ansvar f\u00f6r dina arbetsuppgifter men ser \u00e4ven till att helheten fungerar. Du gillar att jobba i en f\u00f6r\u00e4nderlig arbetsplats som st\u00e4ndigt utvecklas f\u00f6r att m\u00f6ta inv\u00e5narna i deras nuvarande och framtida behov. Du \u00e4r flexibel och hj\u00e4lper till d\u00e4r det beh\u00f6vs, med Huddingefamiljen i fokus.\nDu har erfarenhet av samh\u00e4llsv\u00e4gledning, kontaktcenter, kundservice eller annan j\u00e4mf\u00f6rbar verksamhet med h\u00f6g \u00e4rendevolym d\u00e4r arbetsuppgifterna inneburit att ta emot, bed\u00f6ma och besvara m\u00e5nga olika typer av fr\u00e5gor via telefon, digitala kanaler eller personliga m\u00f6ten.\nDu har h\u00f6gskoleutbildning inom samh\u00e4llsvetenskapliga \u00e4mnen, annan relevant utbildning eller motsvarande kunskap erh\u00e5llen genom arbetserfarenhet.\nDu har en god f\u00f6rm\u00e5ga att uttrycka dig tydligt och enkelt i tal och skrift, p\u00e5 s\u00e5v\u00e4l svenska som engelska.\nDu har en h\u00f6g digital kompetens och \u00e4r van att hantera flera olika system samtidigt och \u00e4r erfaren\u00a0 anv\u00e4ndare av Officepaketet.\n\nVidare \u00e4r det meriterande om du:\nTalar annat spr\u00e5k \u00e4n svenska och engelska.\n\nStor vikt kommer att l\u00e4ggas vid personlig l\u00e4mplighet.\nVarf\u00f6r Huddinge?\nF\u00f6r att vi ska kunna utf\u00f6ra v\u00e5rt uppdrag \u00e4r du som medarbetare i Huddinge kommun det viktigaste vi har. D\u00e4rf\u00f6r erbjuder vi en rad f\u00f6rm\u00e5ner f\u00f6r ett h\u00e5llbart arbetsliv och f\u00f6r att underl\u00e4tta din vardag: https:\/\/www.huddinge.se\/arbete-och-karriar\/arbeta-i-huddinge-kommun\/#Formaner (https:\/\/www.huddinge.se\/arbete-och-karriar\/arbeta-i-huddinge-kommun\/#Formaner)\u00a0\nFacklig kontaktperson\nF\u00f6r facklig kontaktperson f\u00f6r tj\u00e4nsten se\u00a0Facklig kontaktinformation (https:\/\/www.huddinge.se\/arbete-och-karriar\/ledigajobb\/facklig-kontaktinformation\/)\nUpplysningar\nVid fr\u00e5gor om tj\u00e4nsten, v\u00e4nligen kontakta Liselott Raphael, Enhetschef Servicecenter 08- 53 53 89 06 eller 070- 213 15 65\nF\u00f6r att vi ska kunna hantera alla ans\u00f6kningar p\u00e5 b\u00e4sta s\u00e4tt ber vi dig att s\u00f6ka direkt via v\u00e5ra utannonserade tj\u00e4nster. Vi tar inte emot spontana ans\u00f6kningar via e-post.\nVi undanber oss alla erbjudanden om annonsering och rekryteringshj\u00e4lp i samband med denna annons.\nTj\u00e4nsten tills\u00e4tts under f\u00f6ruts\u00e4ttning att erforderliga beslut fattas.\nTilltr\u00e4de enligt \u00f6verenskommelse.\nV\u00e4lkommen in med din ans\u00f6kan!\nAnst\u00e4llningsform: Tidsbegr\u00e4nsad anst\u00e4llning.\r\nVaraktighet: 6 m\u00e5nader eller l\u00e4ngre.","price":null,"currency":"SEK","status":"active","noindex":true,"location":{"address":"Kommunalv\u00e4gen 28","full_address":null,"city":"Huddinge","country":"SE","latitude":59.2122126,"longitude":17.9254506},"metadata":{"region":"Stockholms l\u00e4n","duration":"6 m\u00e5nader eller l\u00e4ngre","employer":"Huddinge kommun","postcode":"14185","positions":3,"profession":"Kundtj\u00e4nstmedarbetare","salary_type":"Fast m\u00e5nads- vecko- eller timl\u00f6n","scope_of_work":"100\u2013100 %","working_hours":"Heltid","contact_person":"Liselott   Raphael","employment_type":"full_time","occupation_field":"Administration, ekonomi, juridik","employer_workplace":"Huddinge kommun, Servicecenter Enhet 1","experience_required":true,"employment_type_label":"Vanlig anst\u00e4llning"},"user_id":null,"is_sponsored":false,"views_count":5,"ai_views_count":8,"ai_vendor_counts":{"meta":3,"other":2,"openai":2,"anthropic":1},"visibility":"public","submission_source":null,"submission_ai_name":null,"has_owner_email":true,"can_contact_owner":true,"phone":"+46853538906","owner_email":"liselott.raphael@huddinge.se","images":[],"published_at":"2026-08-26T13:30:09+00:00","expires_at":"2026-09-09T23:59:59+00:00","created_at":"2026-08-27T03:19:58+00:00","updated_at":"2026-09-02T03:09:16+00:00"}}