{"data":{"id":164396,"slug":"saps-soker-en-kundkoordinator","type":"job","title":"Customer Coordinator","description":"Saps is growing and is now looking for a customer coordinator to our headquarters on Avenyn in Gothenburg. We are looking for someone who likes structure, pace, and clear goals, and who at the same time wants to develop, take on greater responsibility over time, and become an important part of our continued growth.\nIn this role, you will have a central position in the daily flow of our assignments. You ensure that the right technicians and vehicles are in the right place at the right time, that customer matters are progressed, and that we deliver according to agreement. For the right person, there are good opportunities to gradually take responsibility for larger parts of planning, follow-up, customer communication, and working methods.\nAbout the role\nAs a customer coordinator, you work closely with both customers, technicians, work leaders, and suppliers. You handle incoming cases, plan resources, and follow up on delivery with a focus on quality, efficiency, and economics. The role also includes invoicing customers and handling supplier invoices. This role suits you if you like to have control over many things at once and if you like to see that your work makes a concrete difference in the operation.\nYou start with a clear operational responsibility. Once you have settled into the role and shown that you can drive your area independently, there is an opportunity to grow with more responsibility, for example in follow-up, coordination, improvement work, and contract-related matters.\nYour main responsibilities\n\u00b7 Receive and register customer cases correctly and completely\n\u00b7 Contact customer or end user and schedule appointments\n\u00b7 Plan and book technicians and vehicles based on area, competence, and availability\n\u00b7 Create driving schedules and efficient routes in the system\n\u00b7 Ensure that cases are handled within agreed SLAs\n\u00b7 Follow up on utilization, billing rate, and revenue per vehicle\n\u00b7 Report completed assignments back to the customer\n\u00b7 Invoice the customer for completed assignments and ensure correct invoice documentation\n\u00b7 Handle, check, and follow up on supplier invoices\n\u00b7 Handle rebooking, no-shows, and changed circumstances\n\u00b7 Communicate with side and sub-contractors\n\u00b7 Follow up on complaints according to established procedures\n\u00b7 Work actively towards set KPIs and contribute with improvement suggestions\n\u00b7 Participate in team meetings, startup meetings, and contract follow-ups\nWe are looking for someone who\n\u00b7 Has experience in customer service, order reception, coordination, planning, or service administration\n\u00b7 Is comfortable with digital systems and works in a structured manner even when the pace is high\n\u00b7 Can prioritize, make decisions within your responsibility, and drive tasks all the way to completion\n\u00b7 Communicates clearly and professionally in both speech and writing\n\u00b7 Has a clear results focus and likes to follow up on goals and key figures\n\u00b7 Wants to develop and eventually take on greater responsibility in the operation\n\u00b7 Is self-driven but understands the value of a strong team\nIt is meriting to have experience in route planning, SLA follow-up, complaint handling, resource planning, or utilization optimization.\nWho do we think you are?\nYou are a person who creates order, sees what needs to be done, and takes responsibility without needing to be guided in every detail. You like to solve problems, follow up on results, and improve what can be done smarter. At the same time, you are unpretentious and helpful \u2013 because at Saps we succeed together.\nWe value drive, responsibility-taking, and the ability to learn. If you want to build experience and step by step take on greater responsibility, this could be a role to grow in.\nAbout the position\nPlacement: Saps headquarters, Storgatan 53, Gothenburg\nScope: Full-time, with varying working hours between 07:00\u201317:00\nStart: According to agreement\nAt Saps, you get clear responsibility from the start \u2013 and the opportunity to grow when you show that you want and can take on more.\nDoes this sound like your next step?\nWe welcome your application. We conduct interviews on a rolling basis and fill the position when we have found the right person.\nQuestions? Contact sanna.carlbrand@saps-group.com\nWe look forward to your application!\n \n Read more about us at http:\/\/www.saps.se\/","language":"sv","is_translated":true,"title_original":"Saps s\u00f6ker en kundkoordinator","description_original":"Saps v\u00e4xer och s\u00f6ker nu en kundkoordinator till v\u00e5rt huvudkontor p\u00e5 Avenyn i G\u00f6teborg. Vi s\u00f6ker dig som gillar struktur, tempo och tydliga m\u00e5l och som samtidigt vill utvecklas, ta ett st\u00f6rre ansvar \u00f6ver tid och bli en viktig del av v\u00e5r fortsatta tillv\u00e4xt.\nI rollen f\u00e5r du en central position i det dagliga fl\u00f6det av v\u00e5ra uppdrag. Du ser till att r\u00e4tt tekniker och fordon \u00e4r p\u00e5 r\u00e4tt plats i r\u00e4tt tid, att kund\u00e4renden drivs fram\u00e5t och att vi levererar enligt avtal. F\u00f6r r\u00e4tt person finns goda m\u00f6jligheter att successivt ta ansvar f\u00f6r st\u00f6rre delar av planering, uppf\u00f6ljning, kunddialog och arbetss\u00e4tt.\nOm rollen\nSom kundkoordinator arbetar du n\u00e4ra b\u00e5de kunder, tekniker, arbetsledning och leverant\u00f6rer. Du hanterar inkommande \u00e4renden, planerar resurser och f\u00f6ljer upp leveransen med fokus p\u00e5 kvalitet, effektivitet och ekonomi. I rollen ing\u00e5r \u00e4ven fakturering till kund och hantering av leverant\u00f6rsfakturor. Rollen passar dig som tycker om att ha kontroll p\u00e5 m\u00e5nga delar samtidigt och som g\u00e4rna ser att ditt arbete g\u00f6r konkret skillnad i verksamheten.\nDu b\u00f6rjar med ett tydligt operativt ansvar. N\u00e4r du har kommit in i rollen och visat att du kan driva ditt omr\u00e5de sj\u00e4lvst\u00e4ndigt finns m\u00f6jlighet att v\u00e4xa med mer ansvar, exempelvis inom uppf\u00f6ljning, samordning, f\u00f6rb\u00e4ttringsarbete och avtalsn\u00e4ra fr\u00e5gor.\nDina huvudsakliga arbetsuppgifter\n\u00b7 Ta emot och registrera kund\u00e4renden korrekt och fullst\u00e4ndigt\n\u00b7 Kontakta kund eller slutanv\u00e4ndare och boka tid\n\u00b7 Planera och boka tekniker och fordon utifr\u00e5n omr\u00e5de, kompetens och tillg\u00e4nglighet\n\u00b7 Skapa k\u00f6rscheman och effektiva rutter i systemet\n\u00b7 S\u00e4kerst\u00e4lla att \u00e4renden hanteras inom avtalade SLA.\n\u00b7 F\u00f6lja upp bel\u00e4ggning, debiteringsgrad och int\u00e4kter per fordon\n\u00b7 \u00c5terrapportera genomf\u00f6rda uppdrag till kund\n\u00b7 Fakturera kund f\u00f6r utf\u00f6rda uppdrag och s\u00e4kerst\u00e4lla korrekt fakturaunderlag\n\u00b7 Hantera, kontrollera och f\u00f6lja upp leverant\u00f6rsfakturor\n\u00b7 Hantera ombokningar, bomk\u00f6rningar och f\u00f6r\u00e4ndrade f\u00f6ruts\u00e4ttningar\n\u00b7 Kommunicera med sido- och underleverant\u00f6rer\n\u00b7 F\u00f6lja upp reklamationer enligt fastst\u00e4lld rutin\n\u00b7 Arbeta aktivt mot uppsatta KPI:er och bidra med f\u00f6rb\u00e4ttringsf\u00f6rslag\n\u00b7 Delta i team-, uppstartsm\u00f6ten och avtalsuppf\u00f6ljningar\nVi s\u00f6ker dig som\n\u00b7 Har erfarenhet av kundtj\u00e4nst, ordermottagning, koordinering, planering eller serviceadministration\n\u00b7 \u00c4r van vid digitala system och arbetar strukturerat \u00e4ven n\u00e4r tempot \u00e4r h\u00f6gt\n\u00b7 Kan prioritera, fatta beslut inom ditt ansvar och driva uppgifter hela v\u00e4gen i m\u00e5l\n\u00b7 Kommunicerar tydligt och professionellt i b\u00e5de tal och skrift\n\u00b7 Har ett tydligt resultatfokus och tycker om att f\u00f6lja upp m\u00e5l och nyckeltal\n\u00b7 Vill utvecklas och p\u00e5 sikt ta ett st\u00f6rre ansvar i verksamheten\n\u00b7 \u00c4r sj\u00e4lvg\u00e5ende men f\u00f6rst\u00e5r v\u00e4rdet av ett starkt team\nMeriterande \u00e4r erfarenhet av ruttplanering, SLA-uppf\u00f6ljning, reklamationshantering, resursplanering eller bel\u00e4ggningsoptimering.\nVem tror vi att du \u00e4r?\nDu \u00e4r en person som skapar ordning, ser vad som beh\u00f6ver g\u00f6ras och tar ansvar utan att beh\u00f6va bli styrd i varje detalj. Du gillar att l\u00f6sa problem, f\u00f6lja upp resultat och f\u00f6rb\u00e4ttra det som kan g\u00f6ras smartare. Samtidigt \u00e4r du prestigel\u00f6s och hj\u00e4lpsam \u2013 f\u00f6r hos oss lyckas vi tillsammans.\nVi v\u00e4rdes\u00e4tter driv, ansvarstagande och f\u00f6rm\u00e5gan att l\u00e4ra sig. Om du vill bygga erfarenhet och steg f\u00f6r steg ta ett st\u00f6rre ansvar kan det h\u00e4r vara en roll att v\u00e4xa i.\nOm tj\u00e4nsten\nPlacering: Saps huvudkontor, Storgatan 53, G\u00f6teborg\nOmfattning: Heltid, med varierande arbetstider mellan 07.00\u201317.00\nStart: Enligt \u00f6verenskommelse\nHos Saps f\u00e5r du ett tydligt ansvar fr\u00e5n start \u2013 och m\u00f6jlighet att v\u00e4xa n\u00e4r du visar att du vill och kan ta mer.\nL\u00e5ter det h\u00e4r som n\u00e4sta steg f\u00f6r dig?\nV\u00e4lkommen med din ans\u00f6kan. Vi intervjuar l\u00f6pande och tills\u00e4tter tj\u00e4nsten n\u00e4r vi har hittat r\u00e4tt person.\nFr\u00e5gor? Kontakta sanna.carlbrand@saps-group.com\nVi ser fram emot din ans\u00f6kan!\n\u00a0\n\u00a0L\u00e4s mer om oss p\u00e5\u00a0http:\/\/www.saps.se\/","price":null,"currency":"SEK","status":"active","noindex":true,"location":{"address":"Storgatan 53","full_address":null,"city":"G\u00f6teborg","country":"SE","latitude":57.701995352058,"longitude":11.974202133102},"metadata":{"region":"V\u00e4stra G\u00f6talands l\u00e4n","duration":"Tills vidare","employer":"SAPS Service Management AB","postcode":"41138","positions":1,"profession":"Bes\u00f6ksbokare\/Kundbokare","salary_type":"Fast m\u00e5nads- vecko- eller timl\u00f6n","employer_url":"https:\/\/karriar.saps.se","scope_of_work":"100\u2013100 %","working_hours":"Heltid","employment_type":"Vanlig anst\u00e4llning","occupation_field":"Administration, ekonomi, juridik","employer_workplace":"Saps Service Management AB","translation_status":"done","experience_required":true},"user_id":null,"is_sponsored":false,"views_count":0,"ai_views_count":2,"ai_vendor_counts":{"anthropic":2},"visibility":"public","submission_source":null,"submission_ai_name":null,"has_owner_email":true,"can_contact_owner":true,"phone":null,"owner_email":"sanna.carlbrand@saps-group.com","images":[],"published_at":"2026-08-20T08:50:17+00:00","expires_at":"2027-02-16T23:59:59+00:00","created_at":"2026-08-21T03:18:41+00:00","updated_at":"2026-08-21T04:01:10+00:00"}}