{"data":{"id":119456,"slug":"sektionschef-verksamhetsnara-it-leverans","type":"job","title":"Section Head, Operational IT Service Delivery","description":"About the Swedish Prison and Probation Service\nThe Swedish Prison and Probation Service is growing \u2013 we are building new facilities, renovating, and expanding, and we are now seeking more staff members. Our most important goal is to reduce reoffending \u2013 to break the cycle of crime. When we succeed, society becomes safer and more secure for everyone. We are the authority responsible for prisons, probation services, remand detention facilities, and inmate transportation.\nDo you want to contribute to a safer society? Our IT department is undertaking a major initiative focused on a digital Swedish Prison and Probation Service. Together we work to create conditions and solutions that make a difference in our operations. The IT department is experiencing strong growth. We are looking for someone with a strong interest in IT, knowledge and experience that can enrich our digitalization journey and who wants to make a difference in society within your profession.\nWe are seeking a section head for the Operational IT Service Delivery section, which is a new section that you will have the opportunity to shape from the ground up, based at our headquarters in Norrk\u00f6ping.\nJob Description\nYou will report to the unit manager and be part of the unit's management team, where you collectively take responsibility for developing the future IT service center and creating conditions for innovation, knowledge sharing and continuous learning, developing managers and employees, and building a culture characterized by responsibility, collaboration and trust. The assignment is central to the IT service center's continued development and includes responsibility for delivery processes of user-facing IT services, communication and user experience, as well as business development and change management.\nAs a section head, you will lead through other managers and will have your own management team consisting of three group heads whom you will recruit. The section consists of three operational areas (Delivery Processes, Information, Knowledge and User Experience, and Operational IT) with different but complementary assignments. Together you are responsible for developing working methods, processes and capabilities that strengthen the IT service center's delivery capacity and contribute to the vision of being a modern and learning service organization.\nAs a section head you have overall responsibility for personnel, operations and budget. You are responsible for the section's work with continuous improvements, business development and change management, and contribute to creating an attractive workplace with a good working environment. You collaborate with managers and specialists throughout the IT department as well as with the Swedish Prison and Probation Service's operations to ensure that the IT service center's development is based on operational needs.\nNational travel occurs regularly in this assignment. Possibility for remote work for a smaller part of working time; flexible working hours based on trust are applied.\nQualifications\nWe place great importance on your personal qualities. To succeed in this role, you need to be a strategic and development-oriented leader who is motivated by building new things, creating structure and driving change. You have the ability to combine a long-term perspective with an operational implementation focus. You are communicative, relationship-building and confident in leading through others. You build trust, create engagement and get people to unite around common goals. We are looking for someone who sees the bigger picture, challenges established ways of working and at the same time has the ability to turn ideas into concrete results. You believe in trust-based leadership where employees' expertise is utilized and where development, learning and collaboration are natural parts of everyday work.\nWe are looking for someone who has:\nAcademic education preferably in systems science, university or civil engineering degree, or other education in combination with relevant experience\nDocumented leadership training\nSeveral years of experience as an indirect manager (manager of managers) with budget, personnel and operational responsibility\nExperience from management assignments with responsibility for delivering IT services within large complex organizations\nExperience in driving larger change processes and business development within your own area but also across other areas\nExperience of IT support within public operations\nGood knowledge of and experience with ITIL\nGood knowledge of service-oriented delivery models, process development and service delivery\nVery good communication skills in speech and writing in Swedish and good ability in speech and writing in English.\n\nIt is also meritorious to have:\nEducation and experience in ITIL, as well as PPS and DevOps or other established governance and development models\nExperience of:\n- building or further developing new operations or organizational functions\n- change communication or strategic internal communication\n- work with customer or user experience\nKnowledge of:\n- user-centered service development\n- internal communication and change communication\n- public administration governance within larger organizations\n- the Swedish Prison and Probation Service's operations\n\nOther Information\nThe Swedish Prison and Probation Service has chosen to eliminate the cover letter and replaced it with selection questions that are relevant to the position. Your answers to the selection questions and your CV form the basis for whether you are qualified to proceed in the process.\nCertain positions are classified as security-sensitive, and a security vetting with criminal record check will be conducted before an employment decision is made. For certain security-classified positions, Swedish citizenship is required. Read more: https:\/\/www.kriminalvarden.se\/jobba-hos-oss\/rekryteringsprocessen\/sakerhetsprovning-vid-rekrytering\/\nThe position may involve civil emergency placement with the Swedish Prison and Probation Service. Read more: https:\/\/www.kriminalvarden.se\/jobba-hos-oss\/rekryteringsprocessen\/krigsplacering\/\nIndividual salary determination applies.\nA probationary employment may be applied.\nThe Swedish Prison and Probation Service strives for a balanced gender distribution and increased diversity.\nTo submit your application, click on the application link in the job posting. Questions about how to apply and upload your CV should be directed directly to Varbi. Questions about specific jobs will be answered by the contact person specified in the posting.","language":"sv","is_translated":true,"title_original":"Sektionschef Verksamhetsn\u00e4ra IT-leverans","description_original":"Om Kriminalv\u00e5rden\nKriminalv\u00e5rden v\u00e4xer \u2013 vi bygger nytt, bygger om och bygger till och s\u00f6ker nu fler medarbetare. V\u00e5rt viktigaste m\u00e5l \u00e4r att minska \u00e5terfall i brott \u2013 att bryta den onda cirkeln. Lyckas vi med det blir samh\u00e4llet tryggare och s\u00e4krare f\u00f6r alla. Vi \u00e4r den myndighet som ansvarar f\u00f6r anstalter, friv\u00e5rd, h\u00e4kten och klienttransporter.\nVill du vara med och bidra till ett tryggare samh\u00e4lle? V\u00e5r IT-avdelning genomf\u00f6r en stor satsning med fokus p\u00e5 en digital Kriminalv\u00e5rd. Tillsammans jobbar vi f\u00f6r att skapa f\u00f6ruts\u00e4ttningar och l\u00f6sningar som g\u00f6r skillnad i v\u00e5r verksamhet. IT-avdelningen \u00e4r under stark tillv\u00e4xt. Vi s\u00f6ker dig som har ett stort IT-intresse, kunskaper och erfarenheter som kan berika v\u00e5r digitaliseringsresa och som vill vara med och g\u00f6ra skillnad i samh\u00e4llet inom just din profession.\nVi s\u00f6ker en sektionschef till sektionen Verksamhetsn\u00e4ra IT-leverans, vilken \u00e4r en ny sektion som du f\u00e5r m\u00f6jlighet att vara med och forma fr\u00e5n grunden med placering vid huvudkontoret i Norrk\u00f6ping.\nArbetsbeskrivning\nDu rapporterar till enhetschef och ing\u00e5r i enhetens ledningsgrupp d\u00e4r ni tillsammans tar ansvar f\u00f6r att utveckla framtidens IT-servicecenter och skapar f\u00f6ruts\u00e4ttningar f\u00f6r innovation, kunskapsdelning och kontinuerligt l\u00e4rande, utveckla chefer och medarbetare samt bygga en kultur pr\u00e4glad av ansvarstagande, samarbete och tillit. Uppdraget \u00e4r centralt f\u00f6r IT-servicecenters fortsatta utveckling och omfattar ansvar f\u00f6r leveransprocesser av anv\u00e4ndarn\u00e4ra IT-tj\u00e4nster, kommunikation och anv\u00e4ndarupplevelse samt verksamhetsutveckling och f\u00f6r\u00e4ndringsledning.\nSom sektionschef leder du genom andra chefer och har till din hj\u00e4lp kommer du ha en egen ledningsgrupp best\u00e5ende av tre gruppchefer som du kommer rekrytera. Sektionen best\u00e5r av tre verksamhetsomr\u00e5den (Leveransprocesser, Information, kunskap och anv\u00e4ndarupplevelse samt Verksamhetsn\u00e4ra IT) med olika men kompletterande uppdrag. Tillsammans ansvarar ni f\u00f6r att utveckla arbetss\u00e4tt, processer och f\u00f6rm\u00e5gor som st\u00e4rker IT-servicecenters leveransf\u00f6rm\u00e5ga och bidrar till visionen om att vara en modern och l\u00e4rande serviceorganisation.\nSom sektionschef har du ett helhetsansvar f\u00f6r personal, verksamhet och budget. Du ansvarar f\u00f6r sektionens arbete med kontinuerliga f\u00f6rb\u00e4ttringar, verksamhetsutveckling och f\u00f6r\u00e4ndringsledning samt bidrar till att skapa en attraktiv arbetsplats med god arbetsmilj\u00f6. Du samverkar med chefer och specialister inom hela IT-avdelningen samt med Kriminalv\u00e5rdens verksamhet f\u00f6r att s\u00e4kerst\u00e4lla att IT-servicecenters utveckling sker utifr\u00e5n verksamhetens behov.\nResor nationellt f\u00f6rekommer i uppdraget regelbundet. M\u00f6jlighet till distansarbete mindre del av arbetstiden, f\u00f6rtroendearbetstid till\u00e4mpas.\nKvalifikationer\nVi l\u00e4gger stor vikt vid dina personliga egenskaper. F\u00f6r att lyckas i rollen beh\u00f6ver du vara en strategisk och utvecklingsorienterad ledare som motiveras av att bygga nytt, skapa struktur och driva f\u00f6r\u00e4ndring. Du har f\u00f6rm\u00e5ga att kombinera ett l\u00e5ngsiktigt perspektiv med ett operativt genomf\u00f6randefokus. Du \u00e4r kommunikativ, relationsskapande och trygg i att leda genom andra. Du bygger tillit, skapar engagemang och f\u00e5r m\u00e4nniskor att samlas kring gemensamma m\u00e5l. Vi s\u00f6ker dig som ser helheter, utmanar etablerade arbetss\u00e4tt och samtidigt har f\u00f6rm\u00e5gan att oms\u00e4tta id\u00e9er till konkreta resultat. Du tror p\u00e5 ett tillitsbaserat ledarskap d\u00e4r medarbetarnas kompetens tas tillvara och d\u00e4r utveckling, l\u00e4rande och samarbete \u00e4r naturliga delar av vardagen.\nVi s\u00f6ker dig som har:\nAkademisk utbildning f\u00f6retr\u00e4desvis inom systemvetenskap, h\u00f6gskole- eller civilingenj\u00f6r alternativt annan utbildning i kombination med relevant erfarenhet\nDokumenterad ledarskapsutbildning\nFler\u00e5rig erfarenhet som indirekt chef (chef \u00f6ver chefer) med budget, personal och verksamhetsansvar\nErfarenhet fr\u00e5n chefsuppdrag med ansvar att leverera IT-tj\u00e4nster inom st\u00f6rre komplexa organisationer\nErfarenhet av att driva st\u00f6rre f\u00f6r\u00e4ndringsprocesser och verksamhetsutveckling inom det egna omr\u00e5det men ocks\u00e5 mot andra omr\u00e5den\nErfarenhet av IT-support inom offentlig verksamhet\nGod kunskap om och erfarenhet av ITIL\nGod kunskap om tj\u00e4nsteorienterade leveransmodeller, processutveckling och tj\u00e4nsteleverans\nMycket god kommunikationsf\u00f6rm\u00e5ga i tal och skrift p\u00e5 svenska och god f\u00f6rm\u00e5ga i tal och skrift p\u00e5 engelska.\u00a0\n\nDet \u00e4r \u00e4ven meriterande med:\nUtbildning och erfarenhet inom ITIL, samt PPS och DevOps eller andra etablerade styr- och utvecklingsmodeller\nErfarenhet av:\n-att bygga upp eller vidareutveckla nya verksamheter eller organisatoriska funktioner\n- f\u00f6r\u00e4ndringskommunikation eller strategisk intern kommunikation\n- arbete med kund- eller anv\u00e4ndarupplevelse\nKunskap om:\n- anv\u00e4ndarcentrerad tj\u00e4nsteutveckling\n- intern kommunikation och f\u00f6r\u00e4ndringskommunikation\n- f\u00f6rvaltningsstyrning inom st\u00f6rre organisationer\n- Kriminalv\u00e5rdens verksamhet\n\n\u00d6vrigt\nKriminalv\u00e5rden har valt att ta bort det personliga brevet och ersatt det med urvalsfr\u00e5gor som \u00e4r relevanta f\u00f6r tj\u00e4nsten. Svaren i urvalsfr\u00e5gorna och CV ligger till grund f\u00f6r om du \u00e4r kvalificerad att g\u00e5 vidare i processen.\nVissa befattningar \u00e4r placerade i s\u00e4kerhetsklass och d\u00e5 kommer en s\u00e4kerhetspr\u00f6vning med registerkontroll att genomf\u00f6ras innan beslut om anst\u00e4llning fattas. F\u00f6r vissa s\u00e4kerhetsklassade tj\u00e4nster kr\u00e4vs svenskt medborgarskap. L\u00e4s mer: https:\/\/www.kriminalvarden.se\/jobba-hos-oss\/rekryteringsprocessen\/sakerhetsprovning-vid-rekrytering\/\nBefattningen kan inneb\u00e4ra krigsplacering vid Kriminalv\u00e5rden. L\u00e4s mer: https:\/\/www.kriminalvarden.se\/jobba-hos-oss\/rekryteringsprocessen\/krigsplacering\/\nIndividuell l\u00f6nes\u00e4ttning till\u00e4mpas.\nProvanst\u00e4llning kan komma att till\u00e4mpas.\nKriminalv\u00e5rden str\u00e4var efter en j\u00e4mn k\u00f6nsf\u00f6rdelning och \u00f6kad m\u00e5ngfald.\u00a0\nF\u00f6r att skicka in din ans\u00f6kan, klicka p\u00e5 ans\u00f6kningsl\u00e4nken i annonsen. Fr\u00e5gor om hur du ans\u00f6ker och l\u00e4gger in ditt CV st\u00e4ller du direkt till Varbi. Fr\u00e5gor om specifika jobb besvaras av den kontaktperson som anges i annonsen.","price":null,"currency":"SEK","status":"active","noindex":false,"location":{"address":"Slottsgatan 78","full_address":null,"city":"Norrk\u00f6ping","country":"SE","latitude":58.5981079,"longitude":16.1971381},"metadata":{"region":"\u00d6sterg\u00f6tlands l\u00e4n","duration":"Tills vidare","employer":"KRIMINALV\u00c5RDEN","postcode":"60180","positions":1,"profession":"Chief Data Officer\/CDO","salary_type":"Fast m\u00e5nads- vecko- eller timl\u00f6n","employer_url":"http:\/\/kriminalvarden.varbi.com","scope_of_work":"100\u2013100 %","working_hours":"Heltid","contact_person":"Aren Gharibashvily","employment_type":"Vanlig anst\u00e4llning","occupation_field":"Chefer och verksamhetsledare","employer_workplace":"IT-avdelningen, Enheten f\u00f6r IT servicecenter","experience_required":true},"user_id":null,"is_sponsored":false,"views_count":3,"ai_views_count":1,"ai_vendor_counts":{"anthropic":1},"visibility":"public","submission_source":null,"submission_ai_name":null,"has_owner_email":true,"can_contact_owner":true,"phone":"0761415959","owner_email":"aren.gharibashvily@kriminalvarden.se","images":[],"published_at":"2026-07-14T09:45:20+00:00","expires_at":"2026-08-24T23:59:59+00:00","created_at":"2026-07-15T03:33:56+00:00","updated_at":"2026-08-20T02:46:07+00:00"}}