{"data":{"id":203806,"slug":"senior-customer-service-representative-till-thermo-fisher-scientific-4","type":"job","title":"Senior Customer Service Representative at Thermo Fisher Scientific","description":"Do you want to develop your career in customer service in an international and innovative organization?\nAre you organized, solution-oriented, and thrive in a role with many contact points? Then this could be your next step!\nOn behalf of Thermo Fisher Scientific, Adecco is now recruiting a Senior Customer Service Representative for an exciting full-time assignment with a planned start in December. You'll have the opportunity to work in a global organization that develops solutions to make the world healthier, cleaner, and safer.\nAbout the Role\nAs a Senior Customer Service Representative, you'll be an important part of the customer service organization and will be responsible for ensuring a professional and smooth customer experience throughout the order and delivery process.\nYou'll serve as a central point of contact for customers, internal teams, and other partners. The role suits you if you enjoy combining customer contact, administration, problem-solving, and collaboration \u2013 and are motivated by creating structure and high quality in your daily work.\nYou'll work closely with sales, logistics, finance, and others, contributing to both strong customer relationships and efficient internal processes.\nYou'll be employed as a consultant through Adecco and will have the opportunity to work at Thermo Fisher Scientific \u2013 a global and world-leading company in science and research. The assignment starts in December and is expected to last 8 months, with the possibility of extension.\nThe role is full-time and offers a flexible hybrid work model, where you can combine working from home with working in the office.\nYour Main Responsibilities\nHandle incoming customer inquiries via phone and email\nRegister, administer, and follow up on customer orders\nPrepare and manage quotes\nEnsure that customer and order information is correct and up-to-date\nFollow up on deliveries and manage any discrepancies\nCollaborate with sales, logistics, finance, and other internal departments\nIdentify improvement opportunities and contribute to more efficient customer service processes\nEnsure high customer satisfaction through clear communication and professional conduct\n\nWhat We're Looking For\nWe believe you're a service-oriented and thorough person who enjoys taking responsibility and solving problems. You communicate easily with different types of people and thrive in an international environment where the pace can vary.\nTo succeed in the role, we would like you to have:\nHigh school diploma or equivalent\nAt least one year of experience in customer service, order administration, or similar\nVery good English skills, both spoken and written\nGood knowledge of Microsoft Office\nPractical experience working in SAP (required)\nExperience with order handling and order registration in business systems\nA structured and thorough work approach\nStrong service orientation and good communication skills\nAbility to work both independently and collaboratively with others\nInterest in solving problems and creating positive customer experiences\n\nIt's a Plus If You Have\nExperience with ERP systems, such as SAP or Oracle\nExperience with CRM systems\nKnowledge of additional European languages\nExperience from an international organization or Shared Service Center\n\nContact Information\nIf you have any questions about the position, please don't hesitate to contact the responsible recruiter:\nAmila Dresevic at 073 684 78 61.\nNOTE: We do not accept applications via email!\nWelcome to apply!","language":"sv","is_translated":true,"title_original":"Senior Customer Service Representative till Thermo Fisher Scientific","description_original":"Vill du utvecklas inom kundservice i en internationell och innovativ organisation?\n\u00c4r du strukturerad, l\u00f6sningsorienterad och trivs i en roll med m\u00e5nga kontaktytor? D\u00e5 kan detta vara n\u00e4sta steg f\u00f6r dig!P\u00e5 uppdrag av Thermo Fisher Scientific s\u00f6ker Adecco nu en Senior Customer Service Representative till ett sp\u00e4nnande heltidsuppdrag med planerad start i december. Du f\u00e5r m\u00f6jlighet att arbeta i en global organisation som utvecklar l\u00f6sningar f\u00f6r att g\u00f6ra v\u00e4rlden h\u00e4lsosammare, renare och s\u00e4krare.\nOm rollen\nSom Senior Customer Service Representative blir du en viktig del av kundserviceorganisationen och ansvarar f\u00f6r att s\u00e4kerst\u00e4lla en professionell och smidig kundupplevelse genom hela order- och leveransprocessen.\nDu fungerar som en central kontaktpunkt f\u00f6r kunder, interna team och andra samarbetspartners. Rollen passar dig som tycker om att kombinera kundkontakt, administration, probleml\u00f6sning och samarbete \u2013 och som motiveras av att skapa struktur och h\u00f6g kvalitet i det dagliga arbetet.\nDu kommer att arbeta n\u00e4ra bland annat f\u00f6rs\u00e4ljning, logistik och ekonomi och bidra till b\u00e5de goda kundrelationer och effektiva interna processer.\nDu blir anst\u00e4lld som konsult via Adecco och f\u00e5r m\u00f6jlighet att arbeta hos Thermo Fisher Scientific \u2013 ett globalt och v\u00e4rldsledande f\u00f6retag inom vetenskap och forskning. Uppdraget startar i december och f\u00f6rv\u00e4ntas p\u00e5g\u00e5 8 m\u00e5nader fram\u00e5t, chans till f\u00f6rl\u00e4ngning finns. \nRollen \u00e4r p\u00e5 heltid och erbjuder en flexibel hybrid arbetsmodell, d\u00e4r du f\u00e5r m\u00f6jlighet att kombinera arbete fr\u00e5n hemmet med arbete p\u00e5 kontoret. \nDina huvudsakliga arbetsuppgifter\nHantera inkommande kundf\u00f6rfr\u00e5gningar via telefon och e-post\nRegistrera, administrera och f\u00f6lja upp kundordrar\nTa fram och hantera offerter\nS\u00e4kerst\u00e4lla att kund- och orderinformation \u00e4r korrekt och uppdaterad\nF\u00f6lja upp leveranser och hantera eventuella avvikelser\nSamarbeta med f\u00f6rs\u00e4ljning, logistik, ekonomi och andra interna funktioner\nIdentifiera f\u00f6rb\u00e4ttringsm\u00f6jligheter och bidra till effektivare kundserviceprocesser\nS\u00e4kerst\u00e4lla h\u00f6g kundn\u00f6jdhet genom tydlig kommunikation och professionellt bem\u00f6tande\n\nVi s\u00f6ker dig som\nVi tror att du \u00e4r en serviceinriktad och noggrann person som tycker om att ta ansvar och l\u00f6sa problem. Du har l\u00e4tt f\u00f6r att kommunicera med olika typer av m\u00e4nniskor och trivs i en internationell milj\u00f6 d\u00e4r tempot kan variera.\nF\u00f6r att lyckas i rollen ser vi g\u00e4rna att du har:\nGymnasieutbildning eller motsvarande\nMinst ett \u00e5rs erfarenhet av kundservice, orderadministration eller liknande\nMycket goda kunskaper i engelska, b\u00e5de i tal och skrift\nGoda kunskaper i Microsoft Office\nPraktisk erfarenhet av att arbeta i SAP (krav) \nErfarenhet av orderhantering och orderregistrering i aff\u00e4rssystem\nEtt strukturerat och noggrant arbetss\u00e4tt\nStark servicek\u00e4nsla och god kommunikativ f\u00f6rm\u00e5ga\nF\u00f6rm\u00e5ga att arbeta b\u00e5de sj\u00e4lvst\u00e4ndigt och tillsammans med andra\nIntresse f\u00f6r att l\u00f6sa problem och skapa goda kundupplevelser\n\nDet \u00e4r meriterande om du har\nErfarenhet av ERP-system\nErfarenhet av CRM-system\nKunskaper i ytterligare europeiska spr\u00e5k\nErfarenhet fr\u00e5n en internationell organisation eller Shared Service Center\n\nKontaktuppgifter\nHar du n\u00e5gra fr\u00e5gor om tj\u00e4nsten \u00e4r du varmt v\u00e4lkommen att kontakta ansvarig rekryterare:\nAmila Dresevic p\u00e5 073 684 78 61.\nOBS! Vi tar inte emot ans\u00f6kningar via mail!\nV\u00e4lkommen med din ans\u00f6kan!","price":null,"currency":"SEK","status":"active","noindex":true,"location":{"address":"Dragarbrunnsgatan 42","full_address":null,"city":"UPPSALA","country":"SE","latitude":59.859086611684,"longitude":17.640774524948},"metadata":{"region":"Stockholms l\u00e4n","duration":"6 m\u00e5nader eller l\u00e4ngre","employer":"Adecco Sweden Aktiebolag","postcode":"75320","positions":1,"profession":"Ordermottagare","salary_type":"Fast m\u00e5nads- vecko- eller timl\u00f6n","employer_url":"https:\/\/www.adecco.com\/sv-se","scope_of_work":"100\u2013100 %","working_hours":"Heltid","contact_person":"Amila Dresevic","employment_type":"full_time","occupation_field":"F\u00f6rs\u00e4ljning, ink\u00f6p, marknadsf\u00f6ring","employer_workplace":"Adecco","experience_required":true,"employment_type_label":"Vanlig anst\u00e4llning"},"user_id":null,"is_sponsored":false,"views_count":0,"ai_views_count":9,"bot_views_count":2,"ai_vendor_counts":{"meta":1,"other":2,"openai":3,"anthropic":3},"visibility":"public","submission_source":null,"submission_ai_name":null,"has_owner_email":true,"can_contact_owner":true,"phone":"073 684 78 61","owner_email":"amila.dresevic@adecco.se","images":[],"published_at":"2026-09-09T16:12:40+00:00","expires_at":"2026-09-27T23:59:59+00:00","created_at":"2026-09-10T04:06:39+00:00","updated_at":"2026-09-16T03:08:19+00:00"}}