{"data":{"id":184558,"slug":"senior-service-designer-digitala-tjanster","type":"job","title":"Senior Service Designer \u2013 Digital Services","description":"Shape digital services that help professional users increase productivity, operational reliability, and customer value in a complex industrial environment.\n\nWould you like to shape digital services that make a real difference for users in a complex industrial environment? As a Senior Service Designer, you drive design initiatives from insight and concept to anchoring and implementation.\n\nAbout the role\nWork in an experienced cross-functional design team at a large international player in the automotive industry.\nDevelop digital services that support productivity, operational reliability, and long-term customer value.\nTake a leading responsibility for service design in complex service ecosystems.\nTranslate user needs, business goals, and technical requirements into clear experience direction.\n\nWhat you will do\nLead service design initiatives through the entire process, from research to implementation support.\nMap and improve customer and user journeys from beginning to end.\nDevelop service blueprints that connect experiences to processes, systems, and business capabilities.\nFacilitate workshops and create alignment between design, product, technology, and business.\nTranslate insights into priorities, concepts, and concrete service improvements.\n\nWe are looking for someone who has\nDeep experience in service design, customer experience, or related design disciplines.\nA strong human-centered design foundation and experience working practically with design.\nDocumented ability in research, synthesis, journey mapping, and service blueprinting.\nGood systems understanding and the ability to connect users, digital products, business, and technology.\nA portfolio that clearly demonstrates your own design contribution, work process, and achieved results.\n\nTechniques & Tools\nService Design\nCustomer Journey Mapping\nService Blueprinting\nUX Research and insight synthesis\nMeritorious: B2B, SaaS, IoT, telematics, or connected services.\n\nPractical information\nLocation: Gothenburg\nWork arrangement: Not specified\nLanguage: English","language":"sv","is_translated":true,"title_original":"Senior Service Designer \u2013 Digitala tj\u00e4nster","description_original":"Forma digitala tj\u00e4nster som hj\u00e4lper professionella anv\u00e4ndare att \u00f6ka produktivitet, drifts\u00e4kerhet och kundv\u00e4rde i en komplex industriell milj\u00f6.\nVill du forma digitala tj\u00e4nster som g\u00f6r verklig skillnad f\u00f6r anv\u00e4ndare i en komplex industriell milj\u00f6? Som Senior Service Designer driver du designinitiativ fr\u00e5n insikt och koncept till f\u00f6rankring och genomf\u00f6rande.\nOm rollen\nArbeta i ett erfaret tv\u00e4rfunktionellt designteam hos en stor internationell akt\u00f6r inom fordonsindustrin.\nUtveckla digitala tj\u00e4nster som st\u00f6djer produktivitet, drifts\u00e4kerhet och l\u00e5ngsiktigt kundv\u00e4rde.\nTa ett ledande ansvar f\u00f6r service design i komplexa tj\u00e4nsteekosystem.\n\u00d6vers\u00e4tta anv\u00e4ndarbehov, verksamhetsm\u00e5l och tekniska f\u00f6ruts\u00e4ttningar till tydlig upplevelseriktning.\n\nDet h\u00e4r kommer du g\u00f6ra\nLeda service design-initiativ genom hela processen, fr\u00e5n research till implementeringsst\u00f6d.\nKartl\u00e4gga och f\u00f6rb\u00e4ttra kund- och anv\u00e4ndarresor fr\u00e5n b\u00f6rjan till slut.\nTa fram service blueprints som kopplar upplevelser till processer, system och aff\u00e4rsf\u00f6rm\u00e5gor.\nFacilitera workshops och skapa samsyn mellan design, produkt, teknik och verksamhet.\nOms\u00e4tta insikter till prioriteringar, koncept och konkreta tj\u00e4nstef\u00f6rb\u00e4ttringar.\n\nVi s\u00f6ker dig som har\nDjup erfarenhet av service design, kundupplevelse eller n\u00e4rliggande designdiscipliner.\nEn stark human-centered design-grund och vana att arbeta praktiskt med design.\nDokumenterad f\u00f6rm\u00e5ga inom research, syntes, journey mapping och service blueprinting.\nGod systemf\u00f6rst\u00e5else och f\u00f6rm\u00e5ga att koppla samman anv\u00e4ndare, digitala produkter, verksamhet och teknik.\nEn portfolio som tydligt visar din egen designinsats, arbetsprocess och uppn\u00e5dda resultat.\n\nTeknik & Verktyg\nService Design\nCustomer Journey Mapping\nService Blueprinting\nUX Research och insiktssyntes\nMeriterande: B2B, SaaS, IoT, telematik eller uppkopplade tj\u00e4nster.\n\nPraktisk information\nOrt: G\u00f6teborg\nArbetss\u00e4tt: Ej specificerat\nSpr\u00e5k: Engelska","price":null,"currency":"SEK","status":"active","noindex":true,"location":{"address":null,"full_address":null,"city":"G\u00f6teborg","country":"SE","latitude":57.708346415478,"longitude":11.937006084432},"metadata":{"region":"V\u00e4stra G\u00f6talands l\u00e4n","duration":"Tills vidare","employer":"Agile Resources AB","postcode":"41753","positions":1,"profession":"Servicedesigner\/Tj\u00e4nstedesigner","salary_type":"Fast m\u00e5nads- vecko- eller timl\u00f6n","scope_of_work":"100\u2013100 %","working_hours":"Heltid","contact_person":"Neethi Gopinadh","employment_type":"full_time","occupation_field":"Data\/IT","employer_workplace":"Agile Resources AB","experience_required":true,"employment_type_label":"Vanlig anst\u00e4llning"},"user_id":null,"is_sponsored":false,"views_count":0,"ai_views_count":4,"ai_vendor_counts":{"meta":1,"other":1,"anthropic":2},"visibility":"public","submission_source":null,"submission_ai_name":null,"has_owner_email":true,"can_contact_owner":true,"phone":"0760203611","owner_email":"neethi.gopinadh@agile.nu","images":[],"published_at":"2026-09-02T17:53:39+00:00","expires_at":"2026-10-02T23:59:59+00:00","created_at":"2026-09-03T03:18:35+00:00","updated_at":"2026-09-04T03:17:53+00:00"}}