{"data":{"id":167046,"slug":"senior-technical-process-executive","type":"job","title":"Senior Technical Process Executive","description":"Role: Technical Support Specialist\nLocation: Helsingborg, Sweden\nPosition Summary\nProvide 1st level technical support, service restoration, fulfillment of service requests and advice to users ensuring maximum availability, performance and utilization of knowledge and information systems.\nFollow a systematic, disciplined and analytical approach to problem solving to meet set standards and agreed procedures. Execute transactions as per prescribed timelines.\nProvide 1st measure analysis of issues and inputs for problem management. Leverage best effort method for issue resolution through cross functional coordination and support team lead in training, reviews and escalation handling.\n\n\nAnalytical and Problem-solving skills\nActive listening and questioning, an eye for detail to determine the root cause of the issue, to avoid repeat contacts and further effort to resolve issues\nAnalytical problem solvers who will understand issues, evaluate solutions and work with colleagues to resolve issues\nProblem solving skills and quick thinking to own and resolve issues independently, thoroughly and efficiently\nDisplay ownership and accountability\nQuickly build trust and confidence with customers\nOwn and resolve customer issues efficiently, effectively and empathetically\n\n\n\nMandatory requirement for experienced candidates:\nMin. 24 months' work experience in Service Desk\/Tech support process providing remote support for Laptops\/Desktops\/LAN Issues\/Application support\/Small Forms etc.\nIntermediate knowledge of T\/S OS (Windows XP-10), Browsers, MS Office suite\nIntermediate knowledge of T\/S Small Forms (iOS, Android, Windows)\nExperience of working within a busy ICT Service Desk environment, showing experience of systems, support, diagnostic and resolution\nIntermediate knowledge of Registry Fix, Patch upgrades, Virus T\/S, Security, Encryptions\nIntermediate knowledge of Network collaborations and VPN T\/S\nBasic networking knowledge\n\n\n\nAdditional Preferred skills:\nPBX Administration Avaya or similar\nAnti-Virus and IT Security best practices implementation and administration\nProcess compliance Knowledge of the ITIL Framework\nKnowledge of McAfee products\n\n\n\nCommunication and Relationships Skills\nTo deliver a first line support service via the Service Desk, receiving incidents and service requests from various routes including telephone, web tickets, chat and email.\nOffering advice to end users on all IT related areas. This will include working as part of a team, in order to share knowledge and work together to increase performance standards.\n\n\n\nSkills and Knowledge\nCommunicate at all levels\nAbility to work across organizational and professional boundaries\nExcellent verbal and written communication skills\nHigh level of interpersonal skills, including active listening and understanding\nGood organizational skills and ability to prioritize workloads\nWork to tight deadlines\/service levels\nBusiness etiquette\nBroad knowledge of IT products, services and terminology\n\n\n\nJob duties and responsibilities\nTo improve user confidence in the areas of computer hardware and software, applications, being empathetic to a variety of new and experienced learners' needs.\nHelp to implement and improve processes and procedures within the team allowing strong service focused deliverables.\nActively troubleshoot to identify, assess, record, resolve and\/or escalate incidents and service requests ensuring they are handled within an agreed time limit, within agreed processes and in a professional and customer sensitive manner.\nTo participate in an on-call rota, providing 24 hours first line support service to users.\nTo deliver a first line support service via the Service Desk, receiving incidents and service requests from various routes including telephone, intranet and email.\nUpdate incidents with detailed and relevant information in a timely and effective manner\nProvide updates to customers with regards to specific incidents and manage a trouble ticket through to resolution\nEscalate an incident or troubleshoot tickets according to the company escalation processes\nEnsure Customer Service Level Agreements are met or exceeded\nRespond to customer enquiries in a timely and efficient manner\nEnsure appropriate documentation of the interaction on the customer's account in the prescribed format\nExecute transactions as per prescribed guidelines and timelines\nEnsure customer\/user confidentiality and data protection at all times\n\n\n\nEducation and other requirements\nEngineering Graduate\/B.Sc. Computer Science\/or Graduate with any technical degree\/diploma required\nITIL trained preferred\nWillingness to work in rotational shifts\n\n\n\nAbout Infosys\nInfosys is a global leader in next-generation digital services and consulting. We enable clients in 59 countries to navigate their digital transformation.\nWith over four decades of experience in managing the systems and workings of global enterprises, we expertly steer clients in 59 countries as they navigate their digital transformation powered by cloud and AI. We enable them with an AI-first core, empower the business with agile digital at scale and drive continuous improvement with always-on learning through the transfer of digital skills, expertise and ideas from our innovation ecosystem. We are deeply committed to being a well-governed, environmentally sustainable organization where diverse talent thrives in an inclusive workplace.\n\n\nAll aspects of employment at Infosys are based on merit, competence and performance. We are committed to embracing diversity and creating an inclusive environment for all employees. Infosys is proud to be an equal opportunity employer","language":"sv","is_translated":true,"title_original":"Senior Technical Process Executive","description_original":"Role: Technical Support Specialist\nLocation: Helsingborg, Sweden\nPosition Summary\nProvide 1st level technical support, service restoration, fulfillment of service request and advice to users ensuring the maximum availability, performance and utilization of knowledge and information systems.\nFollow a systematic, disciplined and analytical approach to problem solving to meet set standards and agreed procedures. Executes transactions as per prescribed timelines. \nProvide 1st measure analysis of issues and inputs for problem management. Leverages best effort method for issue resolution through cross functional coordination and support team lead in training, reviews and escalation handling.\n\n\nAnalytical and Problem-solving skills\nActive listening and questioning, an eye for detail to determine the root cause of the issue, to avoid repeat contacts and further effort to resolve issues\nAnalytical problem solvers who will understand issues, evaluate solutions and work with their colleagues to resolve issues\nProblem solving skills and quick thinking to own & resolve issues independently, thoroughly & efficiently\nDisplay ownership and accountability \nQuickly build trust and confidence with customer\nOwn and resolve customer issues efficiently, effectively and empathetically\n\n\n\nMandatory requirement for experienced candidates:\nMin. 24 months\u2019 work experience in Service Desk\/ Tech support process providing remote support for Laptops \/ Desktops \/ LAN Issues \/ Application support\/ Small Forms etc.\nIntermediate knowledge of T\/S OS (Windows XP-10), Browsers, MS Office suite\nIntermediate knowledge of T\/S Small Forms (iOS, Andrioid, Windows)\nExperience of working within a busy ICT Service Desk environment, showing experience of systems, support, diagnostic and resolution.\nIntermediate knowledge of Registry Fix, Patch upgrades, Virus T\/S, Security, Encryptions\nIntermediate knowledge of Network collaborations & VPN T\/S\nBasic networking knowledge \n\n\n\nAdditional Preferred skills:\nPBX Administration Avaya or similar\nAnti-Virus & IT Security best practices implementation & administration\nProcess compliance Knowledge of the ITIL Framework\nKnowledge of McAfee products \n\n\n\nCommunication & Relationships Skills \nTo deliver a first line support service via the Service Desk, receiving incidents and service requests from various routes including telephone, web tickets, chat and e mail.  \nOffering advice to end users on all IT related areas. This will include working as part of a team, in order to share knowledge and work together to increase performance standards.  \n\n\n\nSkills & Knowledge \nCommunicate at all levels \nAbility to work across organizational and professional boundaries \nExcellent verbal and written communication skills \nHigh level of interpersonal skills, including active listening and understanding \nGood organizational skills and ability to prioritize workloads. \nWork to tight deadlines \/ service levels \nBusiness etiquette \nBroad knowledge of IT products, services and terminology \n\n\n\nJob duties and responsibilities\nTo improve user confidence in the areas of computer hardware & software, applications, being empathetic to a variety of new and experienced learners needs. \nHelp to implement and improve processes and procedures within the team allowing strong service focused deliverables. \nActively troubleshoot to identify, assess, record, resolve and \/ or escalate incidents and service requests ensuring they are handled within an agreed time limit, within agreed processes and in a professional and customer sensitive manner. \nTo participate in an on-call rota, providing 24 hours, first line support service to users. \nTo deliver a first line support service via the Service Desk, receiving incidents and service requests from various routes including telephone, intranet and e mail. \nUpdate incidents with detailed and relevant information in a timely and effective manner;\nProvide updates to customers with regards to specific incidents and manage a trouble ticket through to resolution;\nEscalate an incident or troubleshoot tickets according to the company escalation processes;\nEnsure Customer Service Level Agreements are met or exceeded;\nRespond to customer enquiries in a timely and efficient manner;\nEnsure appropriate documentation of the interaction on the customer\u2019s account in the prescribed format\nExecute transactions as per prescribed guidelines and timelines \nEnsure customer\/user confidentiality and data protection at all times\n\n\n\nEducation and other requirement\nEngineering Graduate\/ B.Sc. Computer Science \/ or Graduate with any technical degree\/ diploma required.\nITIL trained preferred \nWillingness to work in rotational shifts\n\n\n\nAbout Infosys\nInfosys is a global leader in next-generation digital services and consulting. We enable clients in 59 countries to navigate their digital transformation.\nWith over four decades of experience in managing the systems and workings of global enterprises, we expertly steer clients, in 59 countries, as they navigate their digital transformation powered by cloud and AI. We enable them with an AI-first core, empower the business with agile digital at scale and drive continuous improvement with always-on learning through the transfer of digital skills, expertise, and ideas from our innovation ecosystem. We are deeply committed to being a well-governed, environmentally sustainable organization where diverse talent thrives in an inclusive workplace.\n\n\nAll aspects of employment at Infosys are based on merit, competence and performance. We are committed to embracing diversity and creating an inclusive environment for all employees. Infosys is proud to be an equal opportunity employer","price":null,"currency":"SEK","status":"active","noindex":true,"location":{"address":"Tegeluddsv\u00e4gen 76 2TR","full_address":null,"city":"Stockholm","country":"SE","latitude":59.341413266081,"longitude":18.111132377919},"metadata":{"region":"Stockholms l\u00e4n","duration":"Tills vidare","employer":"Infosys Technologies (Sweden) AB","postcode":"11528","positions":1,"profession":"Supporttekniker IT","salary_type":"Fast och r\u00f6rlig l\u00f6n","scope_of_work":"100\u2013100 %","working_hours":"Heltid","employment_type":"full_time","occupation_field":"Data\/IT","employer_workplace":"Infosys Technologies Sweden AB","experience_required":true,"employment_type_label":"Tillsvidareanst\u00e4llning (inkl. eventuell provanst\u00e4llning)"},"user_id":null,"is_sponsored":false,"views_count":0,"ai_views_count":12,"ai_vendor_counts":{"meta":6,"other":2,"openai":2,"anthropic":2},"visibility":"public","submission_source":null,"submission_ai_name":null,"has_owner_email":true,"can_contact_owner":true,"phone":null,"owner_email":"akshatha.m02@infosys.com","images":[],"published_at":"2026-08-21T15:42:10+00:00","expires_at":"2026-09-05T23:59:59+00:00","created_at":"2026-08-22T03:24:11+00:00","updated_at":"2026-08-28T02:54:16+00:00"}}