{"data":{"id":181517,"slug":"service-advisor","type":"job","title":"Service Advisor","description":"Job ID: 6093\nPosition: Customer Advisor at Nordea \u00d6rnsk\u00f6ldsvik\nWould you like to be the one who makes a difference for customers every day? Here in \u00d6rnsk\u00f6ldsvik, you'll meet people in different life situations and help them with everything from everyday finances to future planning. We're now looking for a customer advisor who wants to combine first-class service with business acumen and contribute to our continued growth.\n \nWe look forward to meeting you, someone who thrives working in a tight-knit team with short decision-making paths where we help each other achieve success and create positive customer experiences. With your commitment and passion for exceeding customer expectations, you contribute to creating the future relationship bank, where we meet customers in new channels and in new ways - wherever and whenever it suits them.\n \nAbout the role\nAs a Customer Advisor, you are the face of the office to the outside world and are often the customer's first point of contact. You therefore play an important role in creating positive customer experiences, making things easier for our customers, and identifying new business opportunities. You provide first-class service, tips and advice about the bank's services, products and channels. You meet customers both in person at the office, over the phone, and through our digital channels.\n \nThe role is an excellent opportunity for you who want to develop within banking and finance. At Nordea, there are good opportunities to broaden your competence and eventually take the next step within the organization.\n \nThe position is located in \u00d6rnsk\u00f6ldsvik, but our office comprises two locations, \u00d6rnsk\u00f6ldsvik and Sollefte\u00e5.\n \nAbout our team\nWelcome to the \u00d6rnsk\u00f6ldsvik-Sollefte\u00e5 office. We consist of both customer advisors and private, premium, and wealth advisors. We have 9 employees in \u00d6rnsk\u00f6ldsvik and 3 employees in Sollefte\u00e5.\n \nWe are characterized by strong customer commitment, high ambitions, and close collaboration where we help each other succeed.\n \nCollaboration. Ownership. Passion. Courage. These are our values, which we believe you share.\n \nThis is a fixed-term full-time position until March 31, 2028, with placement in \u00d6rnsk\u00f6ldsvik.\n \nYour focus areas will be to:\nTogether with your colleagues, take responsibility for creating high availability, trust and customer satisfaction, with a focus on solving the customer's issue directly and providing first-class service.\nWith a proactive approach, focus on identifying sales and service opportunities in customer conversations, and when necessary, ensure that the customer meets with a Private Advisor or Corporate Advisor to contribute to long-term customer relationships based on our comprehensive advisory approach.\nBased on customer needs, actively ensure that they are offered our various services, products and channels.\nWe're growing rapidly and you'll be an important part of our team in continuing to develop the business and create long-term customer relationships.\n\n \nWho are you?\nThis is the right role for you if you have a genuine interest in customer experience and in winning customer trust and loyalty. That you are a team player is incredibly important to us, as we have strong collaboration and help each other succeed.\n \nYour background and competence include:\nComfortable having many customer contacts simultaneously\nHave the ability to put yourself in the customer's situation, and have a natural talent for establishing contact when meeting both customers and colleagues\nAre stimulated by working results-oriented, where you skillfully connect the customer's needs with our products and services\nHave professional knowledge of English and Swedish, both spoken and written\nActively work to develop your own competence and share knowledge with colleagues; you contribute to an open and positive environment\nTake on new technology that you use when meeting customers\nHave experience from service, sales or advisory work where customer interaction has been a central part of the work.\n\n\n\nHave completed and passed upper secondary education.\n \nIt is a merit if you are Swedsec-licensed.\n \nWhat we offer\nPeople come here when they want to get somewhere. For some, it's about taking their career to the next level. For others, it's about breaking new ground within their area of expertise \u2013 in other words, you're always moving forward with us.\n \nOur culture promotes results and growth, and we offer various opportunities to develop and learn from skilled colleagues with diverse backgrounds in a vibrant work environment.\n \nDiversity and inclusion are natural parts of our daily work. We know that an inclusive workplace is sustainable. We truly believe that our different backgrounds, experiences, characteristics, and personality traits make us stronger together. Every day we strive to find new ways to improve diversity and inclusion within our community. One example of this is that we have signed the European Diversity Charters in the countries where we operate to demonstrate our commitment and engage with others to continue learning and improving.\n \nIf this sounds like you, don't hesitate to get in touch!\n \nNext steps\nSubmit your application no later than 09\/30\/2026.\n \nFor more information, feel free to contact Hel\u00e9n N\u00e4sman, office manager, at helen.nasman@nordea.se.\n \nThe recruitment process consists of the following steps:\nPreliminary CV screening\nPhone call with the recruiter\nOnline interview with the hiring manager\nBackground check\n\n \nWe enable dreams and aspirations for a greater good.\nWe build relationships. We bring a personal touch to everything we do \u2013 when we advise our customers, collaborate with colleagues, or meet candidates seeking jobs with us.\nWe learn and develop. We take pride in being experts and thinking ahead. We use our expertise to meet our customers' needs, from the simplest to the most complex. We have a growth mindset in our work that allows us to focus on a broader perspective in our daily challenges.\nWe lead change. We take responsibility and are aware of the consequences of our decisions, both for our customers and for our local and global society. Given our responsibility to current and future generations, we have made sustainability an integrated part of our business strategy.\nWe are Nordea. We have a 200-year history of supporting and strengthening the Nordic economies, and our values are deeply rooted in these open, progressive, and collaborative societies.\n \nNordea is one of the largest employers in the Nordic region, Poland, and Estonia, and with us you have excellent opportunities to learn, develop, and move forward.\n \nFor Swedish candidates only - for union information, contact Finansf\u00f6rbundet at finansforbundet@nordea.se or SACO at saconordea@nordea.com.","language":"sv","is_translated":true,"title_original":"Service advisor","description_original":"Job ID: 6093\nBefattning Kundr\u00e5dgivare till Nordea \u00d6rnsk\u00f6ldsvik\nVill du vara den som g\u00f6r skillnad f\u00f6r kunder varje dag? Hos oss i \u00d6rnsk\u00f6ldsvik m\u00f6ter du m\u00e4nniskor i olika livssituationer och hj\u00e4lper dem med allt fr\u00e5n vardagsekonomi till framtidsplaner. Nu s\u00f6ker vi en kundr\u00e5dgivare som vill kombinera f\u00f6rstklassig service med aff\u00e4rsmannaskap och bidra till v\u00e5rt fortsatta tillv\u00e4xtarbete.\n \nVi ser fram emot att tr\u00e4ffa dig som trivs med att arbeta i ett sammansvetsat team med korta beslutsv\u00e4gar d\u00e4r vi hj\u00e4lper varandra att n\u00e5 framg\u00e5ng och skapa positiva kundupplevelser. Med ditt engagemang och din passion f\u00f6r att \u00f6vertr\u00e4ffa kundernas f\u00f6rv\u00e4ntningar bidrar du till att skapa framtidens relationsbank, d\u00e4r vi m\u00f6ter kunderna i nya kanaler, och p\u00e5 nya s\u00e4tt - varhelst och n\u00e4rhelst det passar dem.\n \nOm tj\u00e4nsten\nSom Kundr\u00e5dgivare \u00e4r du kontorets ansikte ut\u00e5t och du \u00e4r ofta kundens f\u00f6rsta kontakt. Du spelar d\u00e4rmed en viktig roll i att skapa positiva kundupplevelser, underl\u00e4tta f\u00f6r v\u00e5ra kunder och hitta nya aff\u00e4rsm\u00f6jligheter. Du ger f\u00f6rstklassig service, tips och r\u00e5d kring bankens tj\u00e4nster, produkter och kanaler. Du m\u00f6ter kunderna b\u00e5de fysiskt p\u00e5 kontoret, \u00f6ver telefon och genom v\u00e5ra digitala kanaler.\n \nRollen \u00e4r en utm\u00e4rkt m\u00f6jlighet f\u00f6r dig som vill utvecklas inom bank och finans. Hos oss finns goda m\u00f6jligheter att bredda din kompetens och p\u00e5 sikt ta n\u00e4sta steg inom Nordea.\n \nTj\u00e4nsten \u00e4r placerad i \u00d6rnsk\u00f6ldsvik men v\u00e5rt kontor best\u00e5r av tv\u00e5 orter, \u00d6rnsk\u00f6ldsvik och Sollefte\u00e5.\n \nOm v\u00e5rt team\nV\u00e4lkommen till kontoret \u00d6rnsk\u00f6ldsvik-Sollefte\u00e5. Vi best\u00e5r av b\u00e5de kundr\u00e5dgivare och privat-, premium- och f\u00f6rm\u00f6genhetsr\u00e5dgivare. Vi \u00e4r 9 st medarbetare i \u00d6rnsk\u00f6ldsvik och 3 st medarbetare i Sollefte\u00e5.\n \nVi pr\u00e4glas av ett starkt engagemang f\u00f6r v\u00e5ra kunder, h\u00f6ga ambitioner och ett n\u00e4ra samarbete d\u00e4r vi hj\u00e4lper varandra att lyckas.\n \nCollaboration. Ownership. Passion. Courage. Det h\u00e4r \u00e4r v\u00e5ra v\u00e4rderingar som vi tror att du delar.\n \nDetta \u00e4r en visstidsanst\u00e4llning p\u00e5 heltid tom 2028-03-31 med placering i \u00d6rnsk\u00f6ldsvik.\n \nDina fokusomr\u00e5den blir att:\nTillsammans med dina kollegor ansvara f\u00f6r att skapa h\u00f6g tillg\u00e4nglighet, tillit och kundn\u00f6jdhet, med fokus p\u00e5 att l\u00f6sa kundens \u00e4rende direkt samt ge f\u00f6rstklassig service.\nMed ett proaktivt arbetss\u00e4tt fokusera p\u00e5 att hitta s\u00e4lj- och servicem\u00f6jligheter i kundsamtalet, och vid behov s\u00e4kerst\u00e4lla att kunden f\u00e5r tr\u00e4ffa Privatr\u00e5dgivare eller F\u00f6retagsr\u00e5dgivare f\u00f6r att bidra till l\u00e5ngsiktiga kundrelationer som bygger p\u00e5 v\u00e5r helhetsr\u00e5dgivning.\nUtifr\u00e5n kundernas behov aktivt se till att de erbjuds v\u00e5ra olika tj\u00e4nster, produkter och kanaler\nVi v\u00e4xer snabbt och du blir en viktig del av v\u00e5rt team i arbetet med att forts\u00e4tta utveckla aff\u00e4ren och skapa l\u00e5ngsiktiga kundrelationer.\n\n \nVem \u00e4r du?\nDet h\u00e4r \u00e4r r\u00e4tt roll f\u00f6r dig som har ett genuint intresse f\u00f6r kundupplevelse och f\u00f6r att vinna kundernas f\u00f6rtroende och lojalitet. Att du \u00e4r en lagspelare ser vi som otroligt viktigt d\u00e5 vi har ett starkt samarbete och hj\u00e4lper varandra att lyckas.\n \nDin bakgrund och kompetens innefattar:\nTrivs med att ha m\u00e5nga kundkontakter samtidigt\nHar f\u00f6rm\u00e5gan att s\u00e4tta dig in i kundens situation, och har en naturlig fallenhet f\u00f6r att etablera kontakt i m\u00f6tet med b\u00e5de kunder och kollegor\nStimuleras av att arbeta resultatinriktat, d\u00e4r du p\u00e5 ett skickligt s\u00e4tt kopplar samman kundens behov med v\u00e5ra produkter och tj\u00e4nster\nHar professionella kunskaper i engelska och svenska, i b\u00e5de tal och skrift\nArbetar aktivt med att utveckla dina egna kompetenser och dela kunskap med kollegor, du bidrar till ett \u00f6ppet och positivt klimat\nTar till dig ny teknik som du anv\u00e4nder i m\u00f6tet med kunden\nHar erfarenhet fr\u00e5n service, f\u00f6rs\u00e4ljning eller r\u00e5dgivning d\u00e4r kundm\u00f6tet varit en central del av arbetet.\n\n\n\nHar en avklarad och godk\u00e4nd gymnasial utbildning.\n \nDet \u00e4r meriterande om du \u00e4r Swedsec-licensierad. \n \nVad vi erbjuder\nM\u00e4nniskor kommer hit n\u00e4r de vill komma n\u00e5gonstans. F\u00f6r somliga \u00e4r det att ta sin karri\u00e4r till n\u00e4sta niv\u00e5. F\u00f6r andra \u00e4r det att bryta ny mark inom sitt kompetensomr\u00e5de \u2013 med andra ord, du kommer alltid fram\u00e5t hos oss.\n \nV\u00e5r kultur fr\u00e4mjar resultat och tillv\u00e4xt, och vi erbjuder olika m\u00f6jligheter att utvecklas och l\u00e4ra av duktiga kollegor med olika bakgrund i en levande arbetsmilj\u00f6.\n \nM\u00e5ngfald och inkludering \u00e4r naturliga delar i v\u00e5rt dagliga arbete. Vi vet att en inkluderande arbetsplats \u00e4r h\u00e5llbar. Vi tror verkligen p\u00e5 att v\u00e5ra olika bakgrunder, erfarenheter, egenskaper och personlighetsdrag g\u00f6r oss starkare tillsammans. Varje dag str\u00e4var vi efter att hitta nya s\u00e4tt att f\u00f6rb\u00e4ttra m\u00e5ngfald och inkludering inom v\u00e5r gemenskap. Ett exempel p\u00e5 det \u00e4r att vi har skrivit under European Diversity Charters i de l\u00e4nder d\u00e4r vi \u00e4r verksamma f\u00f6r att visa v\u00e5rt engagemang och engagera oss med andra f\u00f6r att forts\u00e4tta l\u00e4ra och bli b\u00e4ttre. \n \nOm det h\u00e4r l\u00e5ter som du, tveka inte att h\u00f6ra av dig!\n \nN\u00e4sta steg\nSkicka in din ans\u00f6kan senast 30\/09\/2026.\n \nF\u00f6r mer information \u00e4r du v\u00e4lkommen att kontakta Hel\u00e9n N\u00e4sman, kontorschef, via helen.nasman@nordea.se.\n \nRekryteringsprocessen best\u00e5r av f\u00f6ljande steg:\nPrelimin\u00e4rt CV-urval\nTelefonsamtal med rekryteraren\nOnlineintervju med rekryterande chef\nBakgrundskontroll \n\n \nWe enable dreams and aspirations for a greater good.\nVi bygger relationer. Vi s\u00e4tter en personlig pr\u00e4gel p\u00e5 allt vi g\u00f6r \u2013 n\u00e4r vi ger r\u00e5d till v\u00e5ra kunder, samarbetar med kollegor eller m\u00f6ter kandidater som s\u00f6ker jobb hos oss.\nVi l\u00e4r oss och utvecklas. Vi \u00e4r stolta \u00f6ver att vara experter och t\u00e4nka fram\u00e5t. Vi anv\u00e4nder v\u00e5r expertis f\u00f6r att m\u00f6ta v\u00e5ra kunders behov, fr\u00e5n det enklaste till det mest komplexa. Vi har ett tillv\u00e4xtt\u00e4nk i v\u00e5rt arbete som g\u00f6r att vi kan fokusera p\u00e5 ett bredare perspektiv i v\u00e5ra dagliga utmaningar.\nVi leder f\u00f6r\u00e4ndring. Vi tar ansvar och \u00e4r medvetna om konsekvenserna av v\u00e5ra beslut, b\u00e5de f\u00f6r v\u00e5ra kunder och f\u00f6r v\u00e5rt lokala och globala samh\u00e4lle. Med tanke p\u00e5 v\u00e5rt ansvar gentemot nuvarande och framtida generationer har vi gjort h\u00e5llbarhet till en integrerad del av v\u00e5r aff\u00e4rsstrategi.\nVi \u00e4r Nordea. Vi har en 200-\u00e5rig historia av att st\u00f6dja och \u00f6ka de nordiska ekonomierna och v\u00e5ra v\u00e4rderingar \u00e4r djupt rotade i dessa \u00f6ppna, progressiva och samarbetsvilliga samh\u00e4llen.\n \nNordea \u00e4r en av de st\u00f6rsta arbetsgivarna i Norden, Polen och Estland och hos oss har du utm\u00e4rkta m\u00f6jligheter att l\u00e4ra, utvecklas och ta dig fram\u00e5t.\n \nEndast f\u00f6r kandidater i Sverige -f\u00f6r facklig information, kontakta Finansf\u00f6rbundet p\u00e5 finansforbundet@nordea.se eller SACO p\u00e5 saconordea@nordea.com.","price":null,"currency":"SEK","status":"active","noindex":true,"location":{"address":"\u00d6rnsk\u00f6ldsvik","full_address":null,"city":"\u00d6RNSK\u00d6LDSVIK","country":"SE","latitude":63.289451033512,"longitude":18.7128127535},"metadata":{"region":"V\u00e4sternorrlands l\u00e4n","duration":"3 m\u00e5nader \u2013 upp till 6 m\u00e5nader","employer":"Nordea Bank Abp, filial i Sverige","postcode":"89133","positions":1,"profession":"Privatekonomisk r\u00e5dgivare","salary_type":"Fast m\u00e5nads- vecko- eller timl\u00f6n","employer_url":"https:\/\/www.nordea.com\/en\/careers\/open-jobs","scope_of_work":"100\u2013100 %","working_hours":"Heltid","employment_type":"temporary","occupation_field":"Administration, ekonomi, juridik","employer_workplace":"Nordea Bank Abp Filial i Sverige","experience_required":true,"employment_type_label":"Tidsbegr\u00e4nsad anst\u00e4llning"},"user_id":null,"is_sponsored":false,"views_count":4,"ai_views_count":5,"bot_views_count":0,"ai_vendor_counts":{"other":2,"openai":2,"anthropic":1},"visibility":"public","submission_source":null,"submission_ai_name":null,"has_owner_email":true,"can_contact_owner":true,"phone":null,"owner_email":"helen.nasman@nordea.se","images":[],"published_at":"2026-09-01T11:29:55+00:00","expires_at":"2026-09-30T23:59:59+00:00","created_at":"2026-09-02T03:15:32+00:00","updated_at":"2026-09-15T02:42:48+00:00"}}