{"data":{"id":149668,"slug":"service-agent","type":"job","title":"Service Agent","description":"Job ID: 5534\n \nThe dream job for someone who loves helping people - become our next Service Agent\nAre you our next service star who wants to make a difference for our customers and deliver outstanding service? We're looking for more amazing colleagues who want to help our customers with everyday banking matters and digital solutions.\nAbout Our Team\nGet to know our Customer Service team, characterized by a strong winning culture focused on results, satisfied customers, and high quality. We have fun together, collaborate, and are committed to supporting each other. With us, you're part of an inspiring team with great opportunities to develop and contribute to something bigger.\nWhat You'll Do\nAs a Service Agent, you'll:\nMeet our customers via phone and create positive customer experiences\nGuide our customers to find solutions to their banking matters\nCombat digital exclusion and help our customers feel comfortable with our digital services\nHandle everything from simple questions to more complex customer matters\n\nWho You Are\nCollaboration. Ownership. Passion. Courage. These are the values that guide us in how we work and make decisions \u2013 and we believe you share them.\nWe believe you:\nAre a star at service and win customer trust and loyalty\nAre social and communicative\nEnjoy working both independently and in close collaboration with colleagues\nCan put yourself in the customer's situation, adapt your approach, and connect the customer's needs with our services and products\nAre driven to work toward set goals at a fast pace\nUse good judgment to make well-informed decisions that follow Nordea's guidelines and regulations\n\nYour Background and Qualifications Include:\nCompleted and approved upper secondary education\nGood knowledge of Swedish and English, both spoken and written\n\nIt Would Be Valuable if You Also:\nHave relevant and current work experience in customer-facing service roles, preferably in banking\/finance\/insurance\nHave education in economics\n\nWorking Conditions\nThe employment is hourly-based with an expectation of 30 hours per week. You'll be scheduled on a rotating schedule with varied times, with the majority of shifts between 7:45 AM\u20136:15 PM on weekdays, but evening and weekend shifts may also occur. We offer a start date of November 9.\nWhat We Offer\nPeople come here when they want to go somewhere. For some, it's taking their career to the next level. For others, it's breaking new ground within their area of expertise \u2013 in other words, you're always moving forward with us.\nAs a new employee, you'll receive the training you need to provide our customers with outstanding service. During your first year, we'll continuously train you in new case types with increased complexity and responsibilities. You'll be part of a team with a hands-on leader who continuously works to develop you and your colleagues. Team spirit, well-being, and collaboration characterize our workplace.\nIf this sounds like you, don't hesitate to reach out!\nNext Steps\nSubmit your application by August 28, 2026.\nThe recruitment process consists of the following steps:\nCV screening\nTests\nPhone interview\nInterview\nBackground check\n\nWe're an international company, so the phone interview may be conducted in English. For more information about the position, you're welcome to contact us at rekrytering.3480@nordea.se. We recruit continuously, so don't delay with your application!\nWe Are Nordea. We have a 200-year history of supporting and growing the Nordic economies, and our values are deeply rooted in these open, progressive, and collaborative societies. Nordea is one of the largest employers in the Nordic region, Poland, and Estonia, and with us, you have excellent opportunities to learn, develop, and advance.\nFor union information, contact Finansf\u00f6rbundet at finansforbundet@nordea.se or SACO at saconordea@nordea.com.","language":"sv","is_translated":true,"title_original":"Service Agent","description_original":"Job ID: 5534\n \nDr\u00f6mjobbet f\u00f6r dig som \u00e4lskar att hj\u00e4lpa m\u00e4nniskor - bli v\u00e5r n\u00e4sta Service Agent\n\u00c4r du v\u00e5r n\u00e4sta servicestj\u00e4rna som vill g\u00f6ra skillnad f\u00f6r kunden och leverera f\u00f6rstklassig service? Vi s\u00f6ker fler fantastiska kollegor som vill hj\u00e4lpa v\u00e5ra kunder med vardagliga bank\u00e4renden och digitala l\u00f6sningar.\nOm v\u00e5rt team\nL\u00e4r k\u00e4nna Kundservice-teamet, som pr\u00e4glas av stark vinnarkultur med fokus p\u00e5 resultat, n\u00f6jda kunder och god kvalitet. Vi har roligt tillsammans, samarbetar och \u00e4r m\u00e5na att st\u00e4lla upp f\u00f6r varandra. Hos oss \u00e4r du en del av ett inspirerande team med stora m\u00f6jligheter att utvecklas och bidra till n\u00e5got st\u00f6rre.\nVad du kommer att g\u00f6ra\nSom Service Agent jobbar du med att:\nM\u00f6ta v\u00e5ra kunder via telefon och skapa positiva kundupplevelser\nGuida v\u00e5ra kunder till att hitta l\u00f6sningar p\u00e5 sina bank\u00e4renden\nMotverka digitalt utanf\u00f6rskap och f\u00e5 v\u00e5ra kunder att k\u00e4nna sig bekv\u00e4ma med v\u00e5ra digitala tj\u00e4nster\nHantera allt fr\u00e5n enkla fr\u00e5gor till mer komplicerande kund\u00e4renden\n\nVem du \u00e4r\nCollaboration. Ownership. Passion. Courage. Detta \u00e4r v\u00e4rderingar som v\u00e4gleder oss i hur vi arbetar och hur vi fattar beslut \u2013 och som vi tror att du delar.\nVi tror att du som s\u00f6ker:\n\u00c4r en stj\u00e4rna p\u00e5 service och vinner kundernas f\u00f6rtroende och lojalitet\n\u00c4r social och kommunikativ\nTrivs med att b\u00e5de arbeta sj\u00e4lvst\u00e4ndigt och i n\u00e4ra samarbete med kollegor\nKan s\u00e4tta dig in i kundens situation, anpassa ditt bem\u00f6tande och koppla samman kundens behov med v\u00e5ra tj\u00e4nster och produkter\nDrivs av att arbeta mot uppsatta m\u00e5l i ett h\u00f6gt tempo\nAnv\u00e4nder ditt goda omd\u00f6me f\u00f6r att fatta v\u00e4l grundade beslut som f\u00f6ljer Nordeas riktlinjer och regler\n\nDin bakgrund och kompetens innefattar:\nAvklarad och godk\u00e4nd gymnasial utbildning\nGoda kunskaper i svenska och engelska i tal och skrift\n\nDet skulle vara v\u00e4rdefullt om du \u00e4ven:\nHar relevant och aktuell arbetslivserfarenhet av kundm\u00f6tande serviceroller, g\u00e4rna inom bank\/finans\/f\u00f6rs\u00e4kring\nHar utbildning inom ekonomi\n\nArbetsvillkor\nAnst\u00e4llningsformen \u00e4r timanst\u00e4llning d\u00e4r du f\u00f6rv\u00e4ntas jobba 30 timmar per vecka. Du schemal\u00e4ggs p\u00e5 ett rullande schema med varierade tider d\u00e4r majoriteten av passen f\u00f6rl\u00e4ggs mellan kl 7:45-18:15 under vardagar men kv\u00e4lls- och helgpass ocks\u00e5 kan f\u00f6rekomma. Vi erbjuder startdatumet 9 november.\nVad vi erbjuder\nM\u00e4nniskor kommer hit n\u00e4r de vill komma n\u00e5gonstans. F\u00f6r somliga \u00e4r det att ta sin karri\u00e4r till n\u00e4sta niv\u00e5. F\u00f6r andra \u00e4r det att bryta ny mark inom sitt kompetensomr\u00e5de \u2013 med andra ord, du kommer alltid fram\u00e5t hos oss.\nSom nyanst\u00e4lld hos oss f\u00e5r du den utbildning du beh\u00f6ver f\u00f6r att ge v\u00e5ra kunder f\u00f6rstklassig service. Under ditt f\u00f6rsta \u00e5r utbildar vi dig l\u00f6pande i nya \u00e4rendetyper med \u00f6kad komplexitet och ansvarsomr\u00e5den. Du kommer ing\u00e5 i ett team med en n\u00e4rvarande ledare som l\u00f6pande jobbar med att utveckla dig och dina kollegor. Teamk\u00e4nsla, trivsel och samarbete k\u00e4nnetecknar v\u00e5r arbetsplats.\nOm det h\u00e4r l\u00e5ter som du, tveka inte att h\u00f6ra av dig!\nN\u00e4sta steg\nSkicka in din ans\u00f6kan senast den 28\/08\/2026.\nRekryteringsprocessen best\u00e5r av f\u00f6ljande steg:\nCV-urval\nTester\nTelefonintervju\nIntervju\nBakgrundskontroll\n\nVi \u00e4r ett internationellt bolag och d\u00e4rf\u00f6r kan telefonintervjun komma att ske p\u00e5 engelska. F\u00f6r mer information om tj\u00e4nsten \u00e4r du v\u00e4lkommen att kontakta oss p\u00e5 rekrytering.3480@nordea.se. Vi rekryterar l\u00f6pande s\u00e5 v\u00e4nta inte med din ans\u00f6kan!\nVi \u00e4r Nordea. Vi har en 200-\u00e5rig historia av att st\u00f6dja och \u00f6ka de nordiska ekonomierna och v\u00e5ra v\u00e4rderingar \u00e4r djupt rotade i dessa \u00f6ppna, progressiva och samarbetsvilliga samh\u00e4llen. Nordea \u00e4r en av de st\u00f6rsta arbetsgivarna i Norden, Polen och Estland och hos oss har du utm\u00e4rkta m\u00f6jligheter att l\u00e4ra, utvecklas och ta dig fram\u00e5t.\nF\u00f6r facklig information, kontakta Finansf\u00f6rbundet p\u00e5 finansforbundet@nordea.se eller SACO p\u00e5 saconordea@nordea.com.","price":null,"currency":"SEK","status":"active","noindex":false,"location":{"address":"Strandbodgatan 1","full_address":null,"city":"UPPSALA","country":"SE","latitude":59.852502907216,"longitude":17.647228202705},"metadata":{"region":"Uppsala l\u00e4n","duration":"Tills vidare","employer":"NORDEA BANK ABP, FILIAL I SVERIGE","postcode":"75323","positions":15,"profession":"Kundtj\u00e4nstmedarbetare","salary_type":"Fast m\u00e5nads- vecko- eller timl\u00f6n","employer_url":"https:\/\/www.nordea.com\/en\/careers\/open-jobs","scope_of_work":"0\u2013100 %","working_hours":"Deltid","employment_type":"Tillsvidareanst\u00e4llning (inkl. eventuell provanst\u00e4llning)","occupation_field":"Administration, ekonomi, juridik","employer_workplace":"Nordea Bank Abp Filial i Sverige","experience_required":true},"user_id":null,"is_sponsored":false,"views_count":1,"ai_views_count":1,"ai_vendor_counts":{"anthropic":1},"visibility":"public","submission_source":null,"submission_ai_name":null,"has_owner_email":true,"can_contact_owner":true,"phone":null,"owner_email":"rekrytering.3480@nordea.se","images":[],"published_at":"2026-08-11T14:52:55+00:00","expires_at":"2026-08-28T23:59:59+00:00","created_at":"2026-08-15T03:17:35+00:00","updated_at":"2026-08-18T00:50:56+00:00"}}