{"data":{"id":194853,"slug":"service-center-agent","type":"job","title":"Service Center Agent","description":"ISS is one of the world's largest service companies, and this year we're celebrating 80 years in Sweden! With over 6,500 employees throughout the country, from north to south, we deliver services that make a difference. We offer our customers everything from cleaning to technical services, food and workplace services. We create workplaces where people thrive, businesses grow, and sustainability is a given \u2013 socially, environmentally, and commercially. Our employees are the heart of what we do \u2013 and essential to ensuring our customers feel secure, seen \u2013 and for their workplaces to flourish.\nAre you a service-oriented person who enjoys a role where you're the customer's first point of contact and where every day offers variety? Do you have a special interest in digital solutions and how modern technology can strengthen both service and internal processes? If you want to contribute to a competent and welcoming customer experience in a team that values collaboration and continuous development \u2013 then this is the role for you.\nAbout the Role\nAs a Service Center Agent, you'll become a central part of our Customer Service Center in Malm\u00f6. You're responsible for receiving and handling customer inquiries via phone, e-mail, and portal, ensuring that every customer receives fast, accurate, and professional service. The role involves both administrative work and direct customer contact, where you follow up on inquiries all the way to resolution.\nYour Responsibilities\nReceive and register inquiries in ISS standard and customer-specific systems\nHandle incoming calls in switchboard and customer service\nProactively follow up and own inquiries until they are fully resolved\nPerform administrative tasks\nPrioritize and manage inquiries in a structured and efficient manner\nResponsible for financial follow-up\nParticipate in and follow up on customer meetings\nConduct customer surveys and book customer meetings via outbound calls\n\nPractical Information\nLocation: ISS office in Malm\u00f6\nWorking Hours: varying weekdays between 7:00 AM\u20135:00 PM\nEmployment: Part-time, 75% (3-month temporary position)\nOther: background check will be conducted during the recruitment process\n\nWhat We Offer\nISS is one of the world's largest service companies in Facility Management, which gives you many different development opportunities within varying areas. At ISS, our employees are our most valuable resource and we have a strong focus on development where we offer various training programs for employees \u2013 all so you can be engaged and develop in your job. You'll become not only a representative of ISS but an important employee for our customers. We offer a varied and exciting role where your work will be an important part of achieving ISS and our customers' goals.\nYou'll work closely with competent colleagues from whom you'll gain great value, as we care about helping and developing each other. ISS's size and broad range of services contribute to good development opportunities both nationally and globally.\nWe value diversity and inclusion highly. At ISS, all people are equally valued and have the same rights and opportunities. Our employees reflect the diversity of society, which is both a competitive advantage and an asset in our long-term sustainability work. Our inclusive corporate culture strengthens our employees, makes us more creative and productive, and creates a more attractive workplace.\nISS values, which are fundamental to how we work, are quality, responsibility, honesty, entrepreneurship, and community. Therefore, it's important that you feel you stand for a way of working and an approach that aligns with these.\nWho Are We Looking For?\nYou are a person who:\nis service-oriented, solution-focused, and always puts the customer first\ntakes responsibility, works independently, and drives inquiries forward\ncommunicates clearly in both Swedish and English, verbally and in writing\nthrives in a fast-paced environment and can handle multiple inquiries simultaneously\nis experienced in working with various IT and case management systems\nis flexible, stress-resilient, and has good prioritization skills\nhas basic understanding of finance and follow-up (meritorious)\nthrives in an environment where digital and technical solutions are in focus\n\nRequirements\nExperience with customer service, support, and administrative work\nHigh school education\nGood administrative skills\nExperience working with IT and case management systems\n\nYour Application\nWe look forward to your application by October 3rd at the latest. The recruitment process is ongoing and the position may be filled before the final application deadline. Please note: We only accept applications through registration in our recruitment system. Applications via e-mail or mail will be discarded without review.\nFor questions about the process, contact Lina Lab\u00e9 at: lina.labe@se.issworld.com\nWe warmly welcome your application!","language":"sv","is_translated":true,"title_original":"Service Center Agent","description_original":"ISS \u00e4r ett av v\u00e4rldens st\u00f6rsta tj\u00e4nstef\u00f6retag och i \u00e5r firar vi 80 \u00e5r i Sverige! Med \u00f6ver 6500 medarbetare i landet, fr\u00e5n norr till s\u00f6der, levererar vi service som g\u00f6r skillnad. Vi erbjuder v\u00e5ra kunder allt fr\u00e5n st\u00e4dning till teknisk service, mat- och arbetsplatstj\u00e4nster. Vi skapar arbetsplatser d\u00e4r m\u00e4nniskor trivs, f\u00f6retag v\u00e4xer och d\u00e4r h\u00e5llbarhet \u00e4r en sj\u00e4lvklarhet \u2013 socialt, milj\u00f6m\u00e4ssigt och aff\u00e4rsm\u00e4ssigt. V\u00e5ra medarbetare \u00e4r hj\u00e4rtat i det vi g\u00f6r \u2013 och avg\u00f6rande f\u00f6r att v\u00e5ra kunder ska k\u00e4nna sig trygga, sedda \u2013 och f\u00f6r att deras arbetsplatser ska blomstra. \n\u00c4r du en serviceinriktad person som trivs i en roll d\u00e4r du \u00e4r kundens f\u00f6rsta kontakt och d\u00e4r varje dag erbjuder variation? Har du ett s\u00e4rskilt intresse f\u00f6r digitala l\u00f6sningar och hur modern teknik kan st\u00e4rka b\u00e5de service och interna processer? Om du vill bidra till en kompetent och v\u00e4lkomnande kund upplevelse i ett team som v\u00e4rdes\u00e4tter samarbete och kontinuerlig utveckling \u2013 d\u00e5 \u00e4r detta rollen f\u00f6r dig.\nOm rollen\nSom Service Center Agent blir du en central del av v\u00e5rt Customer Service Center i Malm\u00f6. Du ansvarar f\u00f6r att ta emot och hantera kund\u00e4renden via telefon, e\u2011post och portal, och s\u00e4kerst\u00e4ller att varje kund f\u00e5r snabb, korrekt och professionell service. Rollen inneb\u00e4r b\u00e5de administrativt arbete och direkt kundkontakt, d\u00e4r du f\u00f6ljer \u00e4renden hela v\u00e4gen till l\u00f6sning.\nDina arbetsuppgifter\nTa emot och registrera \u00e4renden i ISS standard- och kundspecifika system\nHantera inkommande samtal i v\u00e4xel och kundtj\u00e4nst\nProaktivt f\u00f6lja upp och \u00e4ga \u00e4renden tills de \u00e4r helt l\u00f6sta\nUtf\u00f6ra administrativa uppgifter\nPrioritera och hantera \u00e4renden p\u00e5 ett strukturerat och effektivt s\u00e4tt\nAnsvara f\u00f6r ekonomisk uppf\u00f6ljning\nDelta i och f\u00f6lja upp kundm\u00f6ten\nGenomf\u00f6ra kundunders\u00f6kningar samt boka kundm\u00f6ten via utg\u00e5ende samtal\n\nPraktisk information\nPlacering: ISS kontor i Malm\u00f6\nArbetstid: varierande vardagar mellan kl. 07.00\u201317.00\nAnst\u00e4llning: Deltid, 75 % (3 m\u00e5naders vikariat)\n\u00d6vrigt: utdrag ur belastningsregistret g\u00f6rs i rekryteringsprocessen\n\nVi erbjuder\nVi erbjuder\u00a0\nISS \u00e4r ett av v\u00e4rldens st\u00f6rsta tj\u00e4nstef\u00f6retag inom\u202fFacility\u202fManagement, vilket ger dig m\u00e5nga olika utvecklingsm\u00f6jligheter inom varierande omr\u00e5den. P\u00e5 ISS \u00e4r v\u00e5ra medarbetare v\u00e5r v\u00e4rdefullaste resurs och vi har stort fokus p\u00e5 utveckling d\u00e4r vi bland annat erbjuder olika utbildningar f\u00f6r medarbetarna - allt f\u00f6r att du ska engageras och utvecklas p\u00e5 jobbet. Du blir ut\u00f6ver en representant f\u00f6r ISS en viktig medarbetare f\u00f6r v\u00e5ra kunder.\u202fVi erbjuder en varierande och sp\u00e4nnande roll d\u00e4r ditt arbete kommer vara en viktig del i att n\u00e5 ISS och kundens m\u00e5l.\u202f\u202f\u00a0\nDu kommer att arbeta n\u00e4ra kompetenta medarbetare som du f\u00e5r stort utbyte av, d\u00e5 vi v\u00e4rnar om att hj\u00e4lpa och utveckla varandra. ISS storlek och breda tj\u00e4nsteutbud bidrar till att det finns goda utvecklingsm\u00f6jligheter s\u00e5v\u00e4l nationellt som globalt.\u202f\u00a0\nVi v\u00e4rderar m\u00e5ngfald och inkludering h\u00f6gt. Hos ISS \u00e4r alla m\u00e4nniskor lika mycket v\u00e4rda och har samma r\u00e4ttigheter och m\u00f6jligheter. V\u00e5ra medarbetare speglar samh\u00e4llets m\u00e5ngfald, vilket b\u00e5de \u00e4r en konkurrensf\u00f6rdel och en tillg\u00e5ng i v\u00e5rt l\u00e5ngsiktiga h\u00e5llbara arbete. V\u00e5r inkluderande f\u00f6retagskultur st\u00e4rker v\u00e5ra medarbetare, g\u00f6r oss mer kreativa och produktiva samt skapar en attraktivare arbetsplats.\u00a0\nISS v\u00e4rderingar, som \u00e4r fundamentala i hur vi arbetar, \u00e4r kvalitet, ansvar, \u00e4rlighet, entrepren\u00f6rskap och gemenskap. D\u00e4rf\u00f6r \u00e4r det viktigt att du k\u00e4nner att du st\u00e5r f\u00f6r ett arbetss\u00e4tt och ett f\u00f6rh\u00e5llningss\u00e4tt som \u00e4r i enlighet med dessa.\u00a0\nVem s\u00f6ker vi?\nDu \u00e4r en person som:\n\u00e4r serviceinriktad, l\u00f6sningsorienterad och alltid s\u00e4tter kunden i fokus\ntar ansvar, arbetar sj\u00e4lvst\u00e4ndigt och driver \u00e4renden fram\u00e5t\nkommunicerar tydligt i b\u00e5de svenska och engelska, i tal och skrift\ntrivs i ett h\u00f6gt tempo och kan hantera flera \u00e4renden parallellt\n\u00e4r van vid att arbeta i olika IT\u2011 och \u00e4rendehanteringssystem\n\u00e4r flexibel, stresst\u00e5lig och har god f\u00f6rm\u00e5ga att prioritera\nhar grundl\u00e4ggande f\u00f6rst\u00e5else f\u00f6r ekonomi och uppf\u00f6ljning (meriterande)\ntrivs i en milj\u00f6 d\u00e4r digitala och tekniska l\u00f6sningar st\u00e5r i fokus\n\nKrav\nErfarenhet av kundservice, support och administrativt arbete\nGymnasieutbildning\nGod administrativ f\u00f6rm\u00e5ga\nErfarenhet av att arbeta i IT\u2011 och \u00e4rendehanteringssystem\n\nDin ans\u00f6kan\nVi ser fram emot din ans\u00f6kan dock senast den 3 oktober. Rekryteringsprocessen sker l\u00f6pande och tj\u00e4nsten kan komma att tills\u00e4ttas innan sista ans\u00f6kningsdag. Obs! Vi tar endast emot ans\u00f6kningar via registrering i v\u00e5rt rekryteringssystem. Ans\u00f6kningar via e-mail eller brev kommer makuleras obehandlade.\nVid fr\u00e5gor om processen kontakta Lina Lab\u00e9 p\u00e5: lina.labe@se.issworld.com\nVarmt v\u00e4lkommen med din ans\u00f6kan!","price":null,"currency":"SEK","status":"active","noindex":true,"location":{"address":"H\u00f6jdrodergatan 25","full_address":null,"city":"Malm\u00f6","country":"SE","latitude":55.606978906193,"longitude":13.061323924728},"metadata":{"region":"Sk\u00e5ne l\u00e4n","employer":"ISS Facility Services AB","postcode":"21239","positions":1,"profession":"Kundtj\u00e4nstmedarbetare","salary_type":"Fast m\u00e5nads- vecko- eller timl\u00f6n","employment_type":"contract","occupation_field":"Administration, ekonomi, juridik","employer_workplace":"ISS Facility Services AB","experience_required":true,"employment_type_label":"Behovsanst\u00e4llning"},"user_id":null,"is_sponsored":false,"views_count":2,"ai_views_count":10,"bot_views_count":0,"ai_vendor_counts":{"meta":6,"openai":2,"anthropic":2},"visibility":"public","submission_source":null,"submission_ai_name":null,"has_owner_email":true,"can_contact_owner":true,"phone":null,"owner_email":"lina.labe@se.issworld.com","images":[],"published_at":"2026-09-04T07:22:31+00:00","expires_at":"2026-10-04T23:59:59+00:00","created_at":"2026-09-05T02:42:58+00:00","updated_at":"2026-09-15T03:07:00+00:00"}}