{"data":{"id":176548,"slug":"service-customer-support-medarbetare","type":"job","title":"Service & Customer Support Representative","description":"Service & Customer Support Representative at Reel Diving\n\nWe're looking for someone who enjoys working with people, takes responsibility, and wants to learn new things.\n\nWith us, you'll work through the entire process from when a customer contacts us with a problem until the equipment is repaired and back with the customer. This means customer contact, problem-solving, administration, and hands-on service work.\n\nYou don't need to know how to repair diving equipment today. We can teach you that.\n\nWhat we're mainly looking for is harder to teach: that you're good with people, communicate clearly, and enjoy getting things to work.\n\n\nThe Job\n\nA large part of the role involves contact with our customers.\n\nWhen someone sends equipment to us, the customer should know that we've received it, what's happening, roughly how long it will take, and when the work will be done.\n\nYou'll track the case in our business system, ensure the information is correct, and answer questions via email and phone.\n\nGood service means to us that we're clear about what applies, keep what we promise, and communicate when something changes\u2014not that the customer always gets what they want.\n\nIn parallel, you'll learn to service and repair diving equipment together with our more experienced technicians.\n\n\nWho Are We Looking For?\n\nWe're mainly looking for the right person, not the right CV.\n\nYou enjoy talking with people and have an easy time expressing yourself clearly. You're friendly and helpful, but at the same time comfortable setting boundaries and explaining what applies.\n\nYou like order and structure. An unanswered email, a service case that no one has followed up on, or a customer waiting for an update should bother you a bit.\n\nYou're curious and want to learn. When you encounter something you can't do, your first reaction is to try to understand it, not to avoid it.\n\nYou also need to be hands-on and curious about how things work, but we don't expect you to already know our craft.\n\nYou need to communicate well in Swedish and English and feel comfortable with computers and digital systems.\n\n\nReel Diving\n\nReel Diving is a relatively small company, which means there's a short distance from idea to action. We work with customers throughout Europe, from dive shops and instructors to professional and military divers.\n\nFor the right person, there's a lot to learn and plenty of opportunities to develop. We're not looking for someone who already knows everything; we're looking for someone who wants to learn a lot, take responsibility, and grow with us.","language":"sv","is_translated":true,"title_original":"Service & Customer Support medarbetare","description_original":"Service & Customer Support medarbetare hos Reel Diving\nVi s\u00f6ker dig som gillar m\u00e4nniskor, tar ansvar och vill l\u00e4ra dig nya saker.\nHos oss kommer du att arbeta med hela v\u00e4gen fr\u00e5n att en kund kontaktar oss med ett problem tills utrustningen \u00e4r reparerad och tillbaka hos kunden. Det betyder kundkontakt, probleml\u00f6sning, administration och praktiskt servicearbete.\nDu beh\u00f6ver inte kunna reparera dykutrustning idag. Det kan vi l\u00e4ra dig.\nDet vi framf\u00f6r allt letar efter \u00e4r sv\u00e5rare att l\u00e4ra ut: att du \u00e4r bra med m\u00e4nniskor, kommunicerar tydligt och tycker om att f\u00e5 saker att fungera.\n\n\nJobbet\nEn stor del av rollen handlar om kontakten med v\u00e5ra kunder.\nN\u00e4r n\u00e5gon skickar utrustning till oss ska kunden veta att vi har tagit emot den, vad som h\u00e4nder, ungef\u00e4r hur l\u00e5ng tid det kommer att ta och n\u00e4r arbetet \u00e4r klart.\nDu f\u00f6ljer \u00e4rendet i v\u00e5rt aff\u00e4rssystem, ser till att informationen \u00e4r korrekt och svarar p\u00e5 fr\u00e5gor via mejl och telefon.\nBra service betyder f\u00f6r oss inte att kunden alltid f\u00e5r som den vill. Det betyder att vi \u00e4r tydliga med vad som g\u00e4ller, h\u00e5ller vad vi lovar och kommunicerar n\u00e4r n\u00e5got f\u00f6r\u00e4ndras.\nParallellt kommer du att l\u00e4ra dig att serva och reparera dykutrustning tillsammans med v\u00e5ra mer erfarna tekniker.\nVem s\u00f6ker vi?\nVi s\u00f6ker framf\u00f6r allt r\u00e4tt person, inte r\u00e4tt CV.\nDu tycker om att prata med m\u00e4nniskor och har l\u00e4tt f\u00f6r att uttrycka dig tydligt. Du \u00e4r v\u00e4nlig och hj\u00e4lpsam, men samtidigt bekv\u00e4m med att s\u00e4tta gr\u00e4nser och f\u00f6rklara vad som g\u00e4ller.\nDu gillar ordning och reda. Ett obesvarat mejl, ett service\u00e4rende som ingen f\u00f6ljt upp eller en kund som v\u00e4ntar p\u00e5 besked ska st\u00f6ra dig lite.\nDu \u00e4r nyfiken och vill l\u00e4ra dig. N\u00e4r du st\u00f6ter p\u00e5 n\u00e5got du inte kan \u00e4r din f\u00f6rsta reaktion att f\u00f6rs\u00f6ka f\u00f6rst\u00e5 det, inte att undvika det.\nDu beh\u00f6ver ocks\u00e5 vara praktiskt lagd och vara nyfiken p\u00e5 hur saker fungerar, men vi f\u00f6rv\u00e4ntar oss inte att du redan kan v\u00e5rt hantverk.\nDu beh\u00f6ver kunna kommunicera bra p\u00e5 svenska och engelska och k\u00e4nna dig bekv\u00e4m med datorer och digitala system.\n\n\nReel Diving\nReel Diving \u00e4r ett relativt litet f\u00f6retag, vilket inneb\u00e4r att det \u00e4r n\u00e4ra mellan id\u00e9 och handling. Vi arbetar med kunder \u00f6ver hela Europa, fr\u00e5n dykbutiker och instrukt\u00f6rer till professionella och milit\u00e4ra dykare.\nF\u00f6r r\u00e4tt person finns mycket att l\u00e4ra sig och gott om m\u00f6jligheter att utvecklas. Vi s\u00f6ker inte n\u00e5gon som redan kan allt, vi s\u00f6ker n\u00e5gon som vill l\u00e4ra sig mycket, ta ansvar och v\u00e4xa tillsammans.","price":null,"currency":"SEK","status":"active","noindex":true,"location":{"address":"Kr\u00e5ketorpsgatan 10","full_address":null,"city":"M\u00f6lndal","country":"SE","latitude":57.641867714086,"longitude":12.025496055022},"metadata":{"region":"V\u00e4stra G\u00f6talands l\u00e4n","duration":"Tills vidare","employer":"Reel Diving AB","postcode":"43153","positions":2,"profession":"Kundtj\u00e4nstmedarbetare","salary_type":"Fast m\u00e5nads- vecko- eller timl\u00f6n","employer_url":"https:\/\/www.reeldiving.com\/","scope_of_work":"100\u2013100 %","working_hours":"Heltid","contact_person":"Johan Enqvist","employment_type":"full_time","occupation_field":"Administration, ekonomi, juridik","employer_workplace":"Reel Diving AB","experience_required":true,"employment_type_label":"Tillsvidareanst\u00e4llning (inkl. eventuell provanst\u00e4llning)"},"user_id":null,"is_sponsored":false,"views_count":5,"ai_views_count":8,"ai_vendor_counts":{"meta":5,"other":2,"anthropic":1},"visibility":"public","submission_source":null,"submission_ai_name":null,"has_owner_email":true,"can_contact_owner":true,"phone":null,"owner_email":"johan@reeldiving.se","images":[],"published_at":"2026-08-27T12:36:45+00:00","expires_at":"2026-09-04T23:59:59+00:00","created_at":"2026-08-28T03:32:23+00:00","updated_at":"2026-09-02T03:04:55+00:00"}}