{"data":{"id":215632,"slug":"service-delivery-manager-incident-och-problem-manager-till-kronofogden-it","type":"job","title":"Service Delivery Manager, Incident and Problem Manager at Kronofogden IT","description":"Are you an experienced Service Delivery Manager, Incident Manager, and Problem Manager who wants to contribute to stable operations, high-quality incident management, and modern IT delivery in a government agency of vital importance to society? Then this role is for you!\n\nWe are seeking two people who will share responsibility for Incident Management and Problem Management, while both of you have a clear responsibility as Service Delivery Manager.\n\nWith us, you contribute to a well-functioning society for the public.\n\nYou will work in a technically complex environment, together with 230 competent IT colleagues, and help develop the technical prerequisites for our 2,300 employees. Kronofogden offers a modern and sustainable working life where remote work is possible to the extent the operations decide.\n\nAbout the job\n\nKronofogden is undergoing a modernization journey with digitalization, automation, and frequent releases. Within IT, we create stable, secure, and efficient services that enable the agency's societal mission: to secure financing of the public sector, create a well-functioning credit society, and prevent crime.\n\nYou will become part of the Production Support team, which is responsible for operational delivery, governance, and operational support. The team is a central function in the agency and ensures quality, stability, and efficiency in our IT deliveries, as well as supporting operations with IT tools and IT workplace services.\n\nIn the role, you will work broadly and have a combined responsibility within three areas:\n\nService Delivery Management\nact as Service Delivery Manager toward our IT service providers\nensure that service levels and agreements (SLA\/OLA) are defined, implemented, and followed up\nensure that services are delivered according to agreements with Kronofogden and between parties\ndevelop, implement, and manage effective processes for operation and management of IT services\nwork closely with our operational service providers and handle operational matters related to the operational delivery\nindependently drive and coordinate shorter assignments of varying nature\n\nIncident Management\nact as Incident Manager for IT incidents and security incidents\nactivate the incident process and establish incident channel\nlead incident meetings and coordinate internal and external parties\nensure clear and correct communication during the incident\ndocument incident course, decisions, and measures\nensure structured closure and restoration\nshare responsibility for Incident Management with a colleague\n\nProblem Management\nact as Problem Manager and drive root cause analyses (RCA)\ncoordinate technical and security-related analyses with service providers and internal functions\nidentify underlying causes, trends, and recurring problems\nensure that action plans are developed, followed up, and implemented\ncontribute to continuous improvement of processes and working methods\nshare responsibility for Problem Management with a colleague\n\nWorking methods and technology\n\nYou will work in a modern development environment with:\nfrequent releases\nCI\/CD flows\nDevSecOps\nSAFe-inspired working methods\noutsourced deliveries and complex integration environments\n\nThe role is located in Sundbyberg, with a requirement of at least two days per week at the office. Other days, work can be performed remotely.\n\nRead the full announcement on our external website!\n\nGet to know us better by visiting our website and following us on LinkedIn.\n\nKronofogden.se: Work with us\n\nKronofogden on LinkedIn\n\nWelcome to submit your application by 2026-10-07!\n\nWe collaborate with Skatteverket in our recruitment, which means that Skatteverket's HR department will handle your application.\n\nKronofogden uses the government framework agreement for job advertisement services. We therefore kindly decline calls from job advertisement brokers or salespeople.","language":"sv","is_translated":true,"title_original":"Service Delivery Manager, Incident- och Problem Manager till Kronofogden IT","description_original":"\u00c4r du en erfaren Service Delivery Manager, Incident Manager och Problem Manager som vill bidra till stabil drift, h\u00f6g kvalitet i incidenthantering och en modern IT\u2011leverans i en samh\u00e4llsviktig myndighet? D\u00e5 \u00e4r detta rollen f\u00f6r dig!\nVi s\u00f6ker nutv\u00e5 personer som tillsammans kommer att dela ansvaret f\u00f6r Incident Management och Problem Management, samtidigt som ni b\u00e5da har ett tydligt ansvar som Service Delivery Manager.\nHos oss bidrar du till ett v\u00e4lfungerande samh\u00e4lle f\u00f6r allm\u00e4nhet.\nDu f\u00e5r arbeta i en tekniskt komplex milj\u00f6, tillsammans med 230 kompetenta IT\u2011kollegor, och vara med och utveckla de tekniska f\u00f6ruts\u00e4ttningarna f\u00f6r v\u00e5ra 2 300 medarbetare. Kronofogden erbjuder ett modernt och h\u00e5llbart arbetsliv d\u00e4r distansarbete \u00e4r m\u00f6jligt i den omfattning verksamheten beslutar.\nOm jobbet\nKronofogden befinner sig i en moderniseringsresa med digitalisering, automatisering och frekventa releaser. Inom IT skapar vi stabila, s\u00e4kra och effektiva tj\u00e4nster som m\u00f6jligg\u00f6r myndighetens samh\u00e4llsuppdrag: att s\u00e4kerst\u00e4lla finansieringen av den offentliga sektorn, skapa ett v\u00e4l fungerande kreditsamh\u00e4lle och motverka brottslighet.\nDu blir en del av teamet Produktionsst\u00f6d, som ansvarar f\u00f6r driftleverans, styrning och operativt st\u00f6d. Teamet \u00e4r en central funktion i myndigheten och s\u00e4kerst\u00e4ller kvalitet, stabilitet och effektivitet i v\u00e5ra IT\u2011leveranser samt st\u00f6djer verksamheten med IT\u2011verktyg och IT-arbetsplatstj\u00e4nster.\nI rollen kommer du att arbeta brett och ha ett kombinerat ansvar inom tre omr\u00e5den:\nService Delivery Management\nagera Service Delivery Manager gentemot v\u00e5ra leverant\u00f6rer av IT\u2011tj\u00e4nster\ns\u00e4kerst\u00e4lla att serviceniv\u00e5er och avtal (SLA\/OLA) definieras, implementeras och f\u00f6ljs upp\ns\u00e4kerst\u00e4lla att tj\u00e4nster levereras enligt avtal mot Kronofogden och mellan parter\nutveckla, implementera och f\u00f6rvalta effektiva processer f\u00f6r drift och f\u00f6rvaltning av IT\u2011tj\u00e4nster\nsamverka n\u00e4ra v\u00e5ra driftleverant\u00f6rer och hantera operativa \u00e4renden kopplat till driftleveransen\nsj\u00e4lvst\u00e4ndigt driva och koordinera kortare uppdrag av varierande karakt\u00e4r\n\nIncident Management\nagera Incident Manager vid IT\u2011incidenter och s\u00e4kerhetsincidenter\naktivera incidentprocessen och etablera incidentkanal\nleda incidentm\u00f6ten och koordinera interna och externa parter\ns\u00e4kerst\u00e4lla tydlig och korrekt kommunikation under incidentens g\u00e5ng\ndokumentera incidentf\u00f6rlopp, beslut och \u00e5tg\u00e4rder\ns\u00e4kerst\u00e4lla strukturerad avslutning och \u00e5terst\u00e4llning\ndela ansvaret f\u00f6r Incident Management med en kollega\n\nProblem Management\nagera Problem Manager och driva rotorsaksanalyser (RCA)\nsamordna tekniska och s\u00e4kerhetsrelaterade analyser med leverant\u00f6rer och interna funktioner\nidentifiera bakomliggande orsaker, trender och \u00e5terkommande problem\ns\u00e4kerst\u00e4lla att \u00e5tg\u00e4rdsplaner tas fram, f\u00f6ljs upp och implementeras\nbidra till kontinuerlig f\u00f6rb\u00e4ttring av processer och arbetss\u00e4tt\ndela ansvaret f\u00f6r Problem Management med en kollega\n\nArbetss\u00e4tt och teknik\nDu kommer att arbeta i en modern utvecklingsmilj\u00f6 med:\nfrekventa releaser\nCI\/CD\u2011fl\u00f6den\nDevSecOps\nSAFe\u2011inspirerat arbetss\u00e4tt\noutsourcade leveranser och komplexa integrationsmilj\u00f6er\u00a0\n\nRollen \u00e4r placerad iSundbyberg, med krav p\u00e5 minst tv\u00e5 dagar per vecka p\u00e5 kontoret. \u00d6vriga dagar kan arbetet utf\u00f6ras p\u00e5 distans.\n\nL\u00e4s fullst\u00e4ndig annons p\u00e5 v\u00e5r externa webb!\nL\u00e4r k\u00e4nna oss b\u00e4ttre genom att bes\u00f6ka v\u00e5r webbplats och f\u00f6lja oss p\u00e5 Linkedin.\nKronofogden.se: Jobba hos oss\nKronofogden p\u00e5 Linkedin\nV\u00e4lkommen med din ans\u00f6kan senast 2026-10-07!\nVi samarbetar med Skatteverket i v\u00e5ra rekryteringar, vilket inneb\u00e4r att Skatteverkets hr-avdelning kommer att hantera din ans\u00f6kan.\nKronofogden anv\u00e4nder det statliga ramavtalet f\u00f6r annonsf\u00f6rmedling. Vi undanber oss d\u00e4rf\u00f6r v\u00e4nligen samtal fr\u00e5n annonsf\u00f6rmedlare eller f\u00f6rs\u00e4ljare.","price":null,"currency":"SEK","status":"active","noindex":true,"location":{"address":"Sundbyberg","full_address":null,"city":"Sundbyberg","country":"SE","latitude":59.362294777518,"longitude":17.964877804859},"metadata":{"region":"Stockholms l\u00e4n","duration":"Tills vidare","employer":"Kronofogdemyndigheten","postcode":"17267","positions":1,"profession":"Devops utvecklare","salary_type":"Fast m\u00e5nads- vecko- eller timl\u00f6n","employer_url":"https:\/\/kronofogden.se\/jobba-hos-oss\/lediga-jobb","scope_of_work":"100\u2013100 %","working_hours":"Heltid","contact_person":"Stephan Quist Karlsson","employment_type":"full_time","occupation_field":"Data\/IT","employer_workplace":"Kronofogden","experience_required":true,"employment_type_label":"Vanlig anst\u00e4llning"},"user_id":null,"is_sponsored":false,"views_count":0,"ai_views_count":3,"bot_views_count":4,"ai_vendor_counts":{"other":1,"openai":1,"anthropic":1},"visibility":"public","submission_source":null,"submission_ai_name":null,"has_owner_email":true,"can_contact_owner":true,"phone":"010-5792692","owner_email":"stephan.quist.karlsson@kronofogden.se","images":[],"published_at":"2026-09-16T16:35:33+00:00","expires_at":"2026-10-07T23:59:59+00:00","created_at":"2026-09-17T03:55:41+00:00","updated_at":"2026-09-20T03:52:55+00:00"}}