{"data":{"id":205510,"slug":"service-manager-8","type":"job","title":"Service Manager","description":"ISS is one of the world's largest service companies and this year we're celebrating 80 years in Sweden! With over 6,500 employees throughout the country, from north to south, we deliver services that make a difference. We offer our customers everything from cleaning to technical services, food and workplace services. We create workplaces where people thrive, businesses grow, and sustainability is a given \u2013 socially, environmentally, and commercially. Our employees are the heart of what we do \u2013 and essential to ensuring our customers feel secure, valued \u2013 and for their workplaces to flourish.\nWe are growing and now need to strengthen our team in Stockholm with a Service Manager! For our mid-sized customer operations in Stockholm, we at ISS are looking for a service-oriented and committed Service Manager who wants to develop people and customers' operations. We offer you a challenging role in a company and industry in constant development!\nAbout the role\nWe are looking for you to work with a large government security-classified customer.\nYou will have overall responsibility for approximately 10 locations with varying services such as operations manager, caretaker, mail & goods, receptionists & facilities management.\nAs Service Manager, you will have financial and personnel responsibility for your operations area.\nIn your role as Service Manager, you are further responsible for local customer relationships and ensuring that work is conducted in accordance with current customer agreements. In collaboration with the customer, you strive for continuous improvement and development of ISS delivery. Here you have great opportunities to elevate the delivery from being good to becoming one of ISS's best sites!\nAt ISS, leadership is important. Through your strong leadership, you are expected to create conditions for your employees to develop and perform. As Service Manager, you have direct responsibility for 50 employees, including 2 operations managers. You lead the business toward set goals in close collaboration with the customer, employees, and your immediate supervisor.\nYou are responsible for ensuring the business is optimally sized and staffed. Additionally, you are not hesitant to step into daily operations yourself to support your employees when needed. Ensuring that work is conducted in compliance with laws and other agreements as well as ISS policies and values is a given for you.\nYour base is out at the sites, and you participate in the regional management group together with 7 other Service Managers.\nThe position is full-time and permanent employment with start as soon as possible, with an initial six-month probation period.\nWhat we offer\nYou will work closely with competent colleagues from whom you will gain great value, as we care about helping and developing each other. ISS's size and broad service offerings contribute to excellent development opportunities both nationally and globally. Our focus is on caring for and developing our employees, because we believe in \"People make places\". ISS offers, among other things, training and development opportunities \u2013 all to ensure you engage and grow with ISS for the long term.\nWe value diversity and inclusion highly. At ISS, all people are equally valued and have the same rights and opportunities. Our employees reflect society's diversity, which is both a competitive advantage and an asset in our long-term sustainable work. Our inclusive corporate culture strengthens our employees, makes us more creative and productive, and creates a more attractive workplace.\nISS values, which are fundamental to how we work, are quality, responsibility, honesty, entrepreneurship, and community. Therefore, it is important that you feel you stand for a way of working and an approach that aligns with these.\nWho are we looking for?\nSince this is a customer with high security classification, there are requirements for sound finances and criminal record checks. This will involve multiple security interviews and background checks for employment.\nWe are looking for you as a driven and communicative leader with the ability to motivate those around you to deliver results that exceed set goals. To succeed in this role, you need the will and ability to create new business. You are self-driven and motivated by continuously developing and structuring existing operations, while valuing efficient processes, high quality, and customer satisfaction. Above all, you also share our passion for delivering service to ISS customers!\nSince the work involves many personal contacts both within and outside the organization, strong collaboration skills and an interest in people are required. You also have a strong ability to build trust and develop long-term relationships.\nYou have a high school education and experience in leadership, finance, personnel, and customer relations. You preferably have experience from a labor-intensive service industry and communicate very well in Swedish both verbally and in writing, and speak English well. You also have good knowledge of Microsoft Office and other common IT environments.\nA driver's license is a requirement for the position.\nPrevious experience in facilities management, service, and other Facility Management services is a merit.\nYour application\nWe hope we've sparked your interest! We look forward to your application, no later than October 10. We have an ongoing recruitment process and want to hire as soon as possible, taking any notice period into account. In your application, please attach your CV; we do not want personal letters. Due to GDPR, we cannot accept applications via email.\nWe recruit based on competence, which means the process includes tests, interviews, and references. If you have any questions about the process, contact Susanna Skoog.\nSusanna.Skoog@se.issworld.com\nWarm welcome with your application!","language":"sv","is_translated":true,"title_original":"Service Manager","description_original":"ISS \u00e4r ett av v\u00e4rldens st\u00f6rsta tj\u00e4nstef\u00f6retag och i \u00e5r firar vi 80 \u00e5r i Sverige! Med \u00f6ver 6500 medarbetare i landet, fr\u00e5n norr till s\u00f6der, levererar vi service som g\u00f6r skillnad. Vi erbjuder v\u00e5ra kunder allt fr\u00e5n st\u00e4dning till teknisk service, mat- och arbetsplatstj\u00e4nster. Vi skapar arbetsplatser d\u00e4r m\u00e4nniskor trivs, f\u00f6retag v\u00e4xer och d\u00e4r h\u00e5llbarhet \u00e4r en sj\u00e4lvklarhet \u2013 socialt, milj\u00f6m\u00e4ssigt och aff\u00e4rsm\u00e4ssigt. V\u00e5ra medarbetare \u00e4r hj\u00e4rtat i det vi g\u00f6r \u2013 och avg\u00f6rande f\u00f6r att v\u00e5ra kunder ska k\u00e4nna sig trygga, sedda \u2013 och f\u00f6r att deras arbetsplatser ska blomstra. \nVi v\u00e4xer och beh\u00f6ver nu st\u00e4rka upp teamet i Stockholm med en Service Manager!Till v\u00e5r verksamhet f\u00f6r mellanstora kunder i Stockholm s\u00f6ker vi p\u00e5 ISS en serviceinriktad och engagerad Service Manager som vill utveckla m\u00e4nniskor och kundernas verksamhet. Vi erbjuder dig en utmanande roll i ett bolag och bransch under st\u00e4ndig utveckling!\nOm rollen\nVi s\u00f6ker dig som ska arbeta mot en stor statlig s\u00e4kerhetsklassad kund.\u00a0\nDu kommer att ha ett helhetsansvar f\u00f6r ca 10 adresser med varierande tj\u00e4nster s\u00e5som driftledare, vaktm\u00e4stare, post & gods, receptionister & lokalv\u00e5rd.\nSom SMR har du ekonomiskt ansvar och personalansvar f\u00f6r ditt driftomr\u00e5de.\u00a0\nI rollen som SMR ansvarar du vidare f\u00f6r de lokala kundrelationerna och att arbetet bedrivs i enlighet med g\u00e4llande kundavtal. I samarbete med kund str\u00e4var du efter st\u00e4ndiga f\u00f6rb\u00e4ttringar och utveckling av ISS leverans. H\u00e4r har du stora m\u00f6jligheter att lyfta leveransen fr\u00e5n att vara bra till att bli en av ISS b\u00e4sta siter!\u00a0\nF\u00f6r oss p\u00e5 ISS \u00e4r ledarskap viktigt. Genom ditt goda ledarskap f\u00f6rv\u00e4ntas du skapa f\u00f6ruts\u00e4ttningar f\u00f6r dina medarbetare att kunna utvecklas och prestera. Som\u202fService Manager har du direktansvar f\u00f6r 50 medarbetare, varav 2 driftledare. Du leder verksamheten mot uppsatta m\u00e5l i n\u00e4ra samarbete med kunden, medarbetare och n\u00e4rmaste chef.\nDu ansvarar f\u00f6r att verksamheten \u00e4r optimalt dimensionerad och bemannad. Dessutom \u00e4r du inte r\u00e4dd f\u00f6r att sj\u00e4lv kliva in i den dagliga driften f\u00f6r att st\u00f6tta dina medarbetare n\u00e4r s\u00e5 beh\u00f6vs. Att arbetet bedrivs i \u00f6verensst\u00e4mmelse med lagar och \u00f6vriga avtal samt ISS policys och v\u00e4rderingar \u00e4r en sj\u00e4lvklarhet f\u00f6r dig.\u00a0\nDu har din bas ute p\u00e5 siterna, och sitter med i regionsledningsgruppen tillsammans med 7 andra Service Manager.\u00a0\nTj\u00e4nsten \u00e4r p\u00e5 heltid och tillsvidareanst\u00e4llning med start s\u00e5 snart som m\u00f6jligt, samt med en inledande provanst\u00e4llning i sex m\u00e5nader.\nVi erbjuder\u00a0\nDu kommer att arbeta n\u00e4ra kompetenta medarbetare som du f\u00e5r stort utbyte av, d\u00e5 vi v\u00e4rnar om att hj\u00e4lpa och utveckla varandra. ISS storlek och breda tj\u00e4nsteutbud bidrar till att det finns goda utvecklingsm\u00f6jligheter s\u00e5v\u00e4l nationellt som globalt. V\u00e5rt fokus ligger i att ta hand om och utveckla v\u00e5ra medarbetare, f\u00f6r vi tror p\u00e5 att \u201dPeople make places\u201d. ISS erbjuder bland annat utbildningar och utvecklingsm\u00f6jligheter \u2013 allt f\u00f6r att du ska engageras och v\u00e4xa med ISS p\u00e5 l\u00e5ng sikt.\nVi v\u00e4rderar m\u00e5ngfald och inkludering h\u00f6gt. Hos ISS \u00e4r alla m\u00e4nniskor lika mycket v\u00e4rda och har samma r\u00e4ttigheter och m\u00f6jligheter. V\u00e5ra medarbetare speglar samh\u00e4llets m\u00e5ngfald, vilket b\u00e5de \u00e4r en konkurrensf\u00f6rdel och en tillg\u00e5ng i v\u00e5rt l\u00e5ngsiktiga h\u00e5llbara arbete. V\u00e5r inkluderande f\u00f6retagskultur st\u00e4rker v\u00e5ra medarbetare, g\u00f6r oss mer kreativa och produktiva samt skapar en attraktivare arbetsplats.\nISS v\u00e4rderingar, som \u00e4r fundamentala i hur vi arbetar, \u00e4r kvalitet, ansvar, \u00e4rlighet, entrepren\u00f6rskap och gemenskap. D\u00e4rf\u00f6r \u00e4r det viktigt att du k\u00e4nner att du st\u00e5r f\u00f6r ett arbetss\u00e4tt och ett f\u00f6rh\u00e5llningss\u00e4tt som \u00e4r i enlighet med dessa\nVem s\u00f6ker vi?\nD\u00e5 detta \u00e4r en kund med h\u00f6g s\u00e4kerhetsklassning s\u00e5 \u00e4r det krav p\u00e5 ordnad ekonomi och belastningsregister. Det kommer inneb\u00e4ra ett flertal s\u00e4kerhetsinterjuver och bakrundskontroller f\u00f6r anst\u00e4llning.\u00a0\nVi s\u00f6ker dig som \u00e4r en driven och kommunikativ ledare med f\u00f6rm\u00e5ga att motivera din omgivning till att leverera resultat vilka \u00f6vertr\u00e4ffar uppsatta m\u00e5l. F\u00f6r att lyckas i rollen beh\u00f6ver du ha en vilja och f\u00f6rm\u00e5ga att skapa nya aff\u00e4rer. Du \u00e4r sj\u00e4lvg\u00e5ende och drivs av att st\u00e4ndigt vidareutveckla och strukturera befintlig verksamhet, samtidigt som du v\u00e4rdes\u00e4tter effektiva processer, h\u00f6g kvalitet och kundn\u00f6jdhet. Framf\u00f6rallt delar du ocks\u00e5 v\u00e5r passion f\u00f6r att leverera service\u202ftill ISS kunder!\u00a0\nD\u00e5 arbetet inneb\u00e4r m\u00e5nga personliga kontakter b\u00e5de inom och utanf\u00f6r organisationen kr\u00e4vs en god samarbetsf\u00f6rm\u00e5ga samt ett intresse f\u00f6r m\u00e4nniskor. Du har vidare en god f\u00f6rm\u00e5ga att skapa f\u00f6rtroende och utveckla l\u00e5ngsiktiga relationer.\nDu har gymnasieutbildning och erfarenhet av ledarskap, ekonomi, personal och kundrelationer. Du har med f\u00f6rdel erfarenhet fr\u00e5n en personalintensiv servicebransch och kommunicerar mycket v\u00e4l p\u00e5 svenska i b\u00e5de tal och skrift samt pratar engelska v\u00e4l. Du har \u00e4ven goda kunskaper inom Microsoft Office och andra vanligt f\u00f6rekommande IT-milj\u00f6er\nK\u00f6rkort \u00e4r ett krav f\u00f6r tj\u00e4nsten.\nTidigare erfarenhet av lokalv\u00e5rd, servicetj\u00e4nster och \u00f6vriga tj\u00e4nster inom Facility Management \u00e4r meriterande.\nDin ans\u00f6kan\u00a0\nVi hoppas att vi v\u00e4ckt ditt intresse! Vi ser fram emot din ans\u00f6kan, dock senast 10 oktober. Vi har en p\u00e5g\u00e5ende rekryteringsprocess och vill anst\u00e4lla s\u00e5 snart som m\u00f6jligt, med h\u00e4nsyn till eventuell upps\u00e4gningstid. I din ans\u00f6kan bifogar du CV, vi \u00f6nskar ej personliga brev. Pga. GDPR kan vi ej ta emot ans\u00f6kningar via mail.\nVi rekryterar kompetensbaserat vilket inneb\u00e4r att processen inneh\u00e5ller tester, intervjuer och referenser. Vid eventuella fr\u00e5gor om processen, kontakta Susanna Skoog.\nSusanna.Skoog@se.issworld.com\nVarmt v\u00e4lkommen med din ans\u00f6kan!","price":null,"currency":"SEK","status":"active","noindex":true,"location":{"address":"\u00c5rsta\u00e4ngsv\u00e4gen 21b","full_address":null,"city":"Stockholm","country":"SE","latitude":59.309439728117,"longitude":18.028483124465},"metadata":{"region":"Stockholms l\u00e4n","duration":"Tills vidare","employer":"ISS Facility Services AB","postcode":"11760","positions":1,"profession":"Manager","salary_type":"Fast m\u00e5nads- vecko- eller timl\u00f6n","scope_of_work":"100\u2013100 %","working_hours":"Heltid","driving_license":true,"employment_type":"full_time","occupation_field":"F\u00f6rs\u00e4ljning, ink\u00f6p, marknadsf\u00f6ring","employer_workplace":"ISS Facility Services AB","experience_required":true,"employment_type_label":"Vanlig anst\u00e4llning"},"user_id":null,"is_sponsored":false,"views_count":0,"ai_views_count":5,"bot_views_count":0,"ai_vendor_counts":{"meta":3,"openai":1,"anthropic":1},"visibility":"public","submission_source":null,"submission_ai_name":null,"has_owner_email":true,"can_contact_owner":true,"phone":null,"owner_email":"susanna.skoog@se.issworld.com","images":[],"published_at":"2026-09-10T12:51:29+00:00","expires_at":"2026-10-10T23:59:59+00:00","created_at":"2026-09-11T03:25:16+00:00","updated_at":"2026-09-18T04:03:01+00:00"}}