{"data":{"id":207381,"slug":"service-manager-9","type":"job","title":"Service Manager","description":"Do you want to be part of developing how IT creates value for operations?\n\nWe are now looking for a Service Manager for the IT department. This is a new role and represents an important investment to strengthen the support between IT and operations. You will be a key person in developing our working methods, creating clearer service deliveries, and ensuring that the organization's needs are translated into sustainable and efficient IT solutions.\n\nWith us, you will work in a complex and socially important organization where digitalization plays a decisive role in developing the municipality's operations. You will be part of an organization with broad expertise in areas such as operations, support, IT security, and information security, where collaboration and development are in focus.\n\n1 position(s).\n\nRESPONSIBILITIES\nIn your role as Service Manager, you will work at the intersection between IT and operations. Your ability to understand the organization's needs and translate them into IT requirements is crucial for success in this assignment. Equally important is being able to explain technical conditions in a way that is comprehensible to the organization.\n\nYou will work cross-functionally and serve as a bridge between different stakeholders within the municipality. The role involves both addressing a current need and contributing to developing future working methods within service management and digitalization.\n\nA large part of your work involves creating structure, clarity, and understanding around the municipality's IT services. You are responsible for ensuring that services meet operational needs based on technical conditions, economy, legislation, and security requirements. You drive the work to clarify IT's offering and contribute to increased customer value.\n\nThe first year will be characterized by development and establishment of new working methods. You will therefore have an important role in creating structure, building trust, and getting the organization to work according to common processes and goals.\n\nQUALIFICATIONS\nWe are looking for someone with a technical background in, for example, client management, networking, server operations, or other related IT activities. We see that you have experience working closely with operations and are experienced in translating needs into concrete solutions. You have at least three years of experience in some form of leadership position as well as solid experience with service deliveries, digitalization, and operations development with good results. Fundamentally, you have post-secondary education in IT or equivalent competence that the employer deems equivalent. You have good knowledge and experience with frameworks such as ITIL, PM3, or ISO 27001.\n\nAs a person, you are communicative, structured, and driven. You find it easy to create trusting relationships and can adapt your communication to the recipient and situation. You thrive in a role where you collaborate with many different functions and where you can combine strategic thinking with operational work.\n\nWelcome to apply\n\nWith us, you will have the opportunity to help build a new function of great importance for the municipality's continued digital development. If you want to work in a role where technology, operations development, and collaboration meet, we look forward to your application.\n\nEmployment form: Permanent position.\nDuration: Permanent.\n\nWelcome to Eskilstuna Municipality - one of Sweden's most sustainable municipalities. We want to gather brave managers and brave employees. Together with competent and engaged colleagues and managers, you help develop Eskilstuna through good sustainable meetings in whatever role you have. You drive change and every day you make a difference for people. We welcome employees from different backgrounds and work hard to ensure that our workplaces are accessible to all.\n\nIf you have a protected identity, apply by submitting your application in writing marked Recruitment Unit or leave it at our reception at Alva Myrdals gata 3D.\n\nFor information about relevant provisions in applicable collective agreements, please see:\n\nGeneral Provisions (AB) - SKR https:\/\/skr.se\/kollektivavtal\/allmannabestammelserab.655.html\n\nMain Agreement (H\u00d6K) - SKR https:\/\/skr.se\/kollektivavtal\/huvudoverenskommelsehok.8204.html","language":"sv","is_translated":true,"title_original":"Service Manager","description_original":"Vill du vara med och utveckla hur IT skapar nytta f\u00f6r verksamheten?\n\nVi s\u00f6ker nu en Service Manager till IT-avdelningen. Rollen \u00e4r ny och inneb\u00e4r en viktig satsning f\u00f6r att st\u00e4rka st\u00f6det mellan IT och verksamhet. Du blir en central person i arbetet med att utveckla v\u00e5ra arbetss\u00e4tt, skapa tydligare tj\u00e4nsteleveranser och s\u00e4kerst\u00e4lla att verksamhetens behov oms\u00e4tts till h\u00e5llbara och effektiva IT-l\u00f6sningar.\n\nHos oss f\u00e5r du arbeta i en komplex och samh\u00e4llsviktig organisation d\u00e4r digitalisering spelar en avg\u00f6rande roll f\u00f6r att utveckla kommunens verksamheter. Du blir en del av en organisation med bred kompetens inom bland annat drift, support, IT-s\u00e4kerhet och informationss\u00e4kerhet, d\u00e4r samarbete och utveckling st\u00e5r i fokus.\r\n\r\n1 plats(er). \r\n\r\nARBETSUPPGIFTER\r\nI rollen som Service Manager arbetar du i gr\u00e4nslandet mellan IT och verksamhet. Din f\u00f6rm\u00e5ga att f\u00f6rst\u00e5 verksamhetens behov och \u00f6vers\u00e4tta dem till IT-krav \u00e4r avg\u00f6rande f\u00f6r att lyckas i uppdraget. Lika viktigt \u00e4r att kunna f\u00f6rklara tekniska f\u00f6ruts\u00e4ttningar p\u00e5 ett s\u00e4tt som \u00e4r begripligt f\u00f6r verksamheten.\n\nDu kommer att arbeta tv\u00e4rfunktionellt och fungera som en brygga mellan olika intressenter inom kommunen. Rollen inneb\u00e4r b\u00e5de att fylla ett behov som finns idag och att bidra till att utveckla framtidens arbetss\u00e4tt inom tj\u00e4nstehantering och digitalisering.\n\nEn stor del av ditt arbete handlar om att skapa struktur, tydlighet och f\u00f6rst\u00e5else kring kommunens IT-tj\u00e4nster. Du ansvarar f\u00f6r att s\u00e4kerst\u00e4lla att tj\u00e4nsterna m\u00f6ter verksamhetens behov utifr\u00e5n tekniska f\u00f6ruts\u00e4ttningar, ekonomi, lagstiftning och s\u00e4kerhetskrav. Du driver arbetet med att tydligg\u00f6ra IT:s erbjudande och bidra till \u00f6kad kundnytta.\n\nDet f\u00f6rsta \u00e5ret kommer att pr\u00e4glas av utveckling och etablering av nya arbetss\u00e4tt. Du f\u00e5r d\u00e4rf\u00f6r en viktig roll i att skapa struktur, bygga f\u00f6rtroende och f\u00e5 organisationen att arbeta utifr\u00e5n gemensamma processer och m\u00e5l.\r\n\r\nKVALIFIKATIONER\r\nVi s\u00f6ker dig som har en teknisk bakgrund inom exempelvis klienthantering, n\u00e4tverk, serverdrift eller annan n\u00e4rliggande IT-verksamhet. Vi ser att du har erfarenhet av att arbeta n\u00e4ra verksamheten och \u00e4r van att oms\u00e4tta behov till konkreta l\u00f6sningar. Du har minst tre \u00e5rs erfarenhet av arbete i n\u00e5gon form av ledande befattning liksom gedigen erfarenhet av arbete med tj\u00e4nsteleveranser, digitalisering och verksamhetsutveckling med goda resultat.\u00a0I grunden har du en eftergymnasial utbildning inom IT eller motsvarande kompetens som arbetsgivaren bed\u00f6mer likv\u00e4rdig. Du har god kunskap och erfarenhet av ramverk som ITIL, PM3 eller ISO 27001.\n\nSom person \u00e4r du kommunikativ, strukturerad och drivande. Du har l\u00e4tt f\u00f6r att skapa f\u00f6rtroendefulla relationer och kan anpassa din kommunikation efter mottagare och situation. Du trivs i en roll d\u00e4r du samarbetar med m\u00e5nga olika funktioner och d\u00e4r du f\u00e5r kombinera strategiskt t\u00e4nkande med operativt arbete.\n\nV\u00e4lkommen med din ans\u00f6kan\u00a0\n\nHos oss f\u00e5r du m\u00f6jlighet att vara med och bygga upp en ny funktion med stor betydelse f\u00f6r kommunens fortsatta digitala utveckling. Om du vill arbeta i en roll d\u00e4r teknik, verksamhetsutveckling och samarbete m\u00f6ts ser vi fram emot din ans\u00f6kan.\r\n\r\nAnst\u00e4llningsform: Tillsvidareanst\u00e4llning.\r\nVaraktighet: Tillsvidare.\r\n\r\nV\u00e4lkommen till Eskilstuna kommun - en av Sveriges mest h\u00e5llbara kommuner. Vi vill samla modiga chefer och modiga medarbetare. Tillsammans med kompetenta och engagerade kollegor och chefer \u00e4r du med och utvecklar Eskilstuna genom goda h\u00e5llbara m\u00f6ten  i vilken roll du \u00e4n har.  Du \u00e4r med och driver f\u00f6r\u00e4ndring och varje dag g\u00f6r du skillnad f\u00f6r m\u00e4nniskor. Vi v\u00e4lkomnar medarbetare med olika bakgrund och jobbar h\u00e5rt f\u00f6r att v\u00e5ra arbetsplatser ska vara tillg\u00e4ngliga f\u00f6r alla.\n\nOm du har skyddad identitet ans\u00f6ker du genom att skicka in din ans\u00f6kan skriftligen m\u00e4rkt Rekryteringsenheten eller l\u00e4mna den i v\u00e5r reception p\u00e5 Alva Myrdals gata 3D.\n\nF\u00f6r information om relevanta best\u00e4mmelser i till\u00e4mpliga kollektivavtal, v\u00e4nligen se:\n\nAllm\u00e4nna best\u00e4mmelser (AB) - SKR https:\/\/skr.se\/kollektivavtal\/allmannabestammelserab.655.html \n\nHuvud\u00f6verenskommelse (H\u00d6K) - SKR https:\/\/skr.se\/kollektivavtal\/huvudoverenskommelsehok.8204.html","price":null,"currency":"SEK","status":"active","noindex":true,"location":{"address":"Alva Myrdals gata 3D","full_address":null,"city":"Eskilstuna","country":"SE","latitude":59.3782387,"longitude":16.5004091},"metadata":{"region":"S\u00f6dermanlands l\u00e4n","duration":"Tills vidare","employer":"Eskilstuna kommun","postcode":"63186","positions":1,"profession":"IT-strateg","salary_type":"Fast m\u00e5nads- vecko- eller timl\u00f6n","scope_of_work":"100\u2013100 %","working_hours":"Heltid","contact_person":"Jimmy   Bylund","employment_type":"full_time","occupation_field":"Data\/IT","employer_workplace":"Eskilstuna kommun, Servicef\u00f6rvaltningen","experience_required":true,"employment_type_label":"Vanlig anst\u00e4llning"},"user_id":null,"is_sponsored":false,"views_count":0,"ai_views_count":4,"bot_views_count":2,"ai_vendor_counts":{"openai":2,"anthropic":2},"visibility":"public","submission_source":null,"submission_ai_name":null,"has_owner_email":true,"can_contact_owner":true,"phone":null,"owner_email":"jimmy.bylund@eskilstuna.se","images":[],"published_at":"2026-09-11T14:35:05+00:00","expires_at":"2026-09-27T23:59:59+00:00","created_at":"2026-09-12T03:26:29+00:00","updated_at":"2026-09-15T02:59:44+00:00"}}