{"data":{"id":132337,"slug":"service-manager-till-kredinor","type":"job","title":"Service Manager at Kredinor","description":"Do you want to combine customer relationships, business acumen, and technology in a role with significant responsibility? As a Service Manager at Kredinor, you'll have the opportunity to be a key person for some of the company's most important customers while contributing to the development of a growing Nordic organization. Here you'll have considerable trust, close collaboration with both customers and internal specialist teams, and the opportunity to influence how future service delivery is created.\n\nABOUT THE ROLE\n\nAs a Service Manager, you'll be the primary operational contact person for your customers and responsible for creating long-term relationships built on trust, quality, and business value.\n\nYou'll lead customer meetings, monitor service delivery, KPIs, and SLAs, and ensure that customer needs are converted into concrete improvements and initiatives.\n\nThe role involves close collaboration with Operations, IT, Product Management, Sales, and Finance where you coordinate onboarding, implementations, change initiatives, and ongoing customer dialogue. You act as the link between business, technology, and customer, ensuring that deliveries and implementations are executed smoothly, structured, and with high quality \u2013 even in more complex project environments with multiple parties and stakeholders.\n\nThis is a broad role with significant responsibility where you'll have the opportunity to influence work methods, develop customer relationships, and contribute to the continued development of Kredinor's Service Management function.\n\nYOUR PROFILE\n\nWe're looking for you who have:\n\n\u2022 Experience in Service Management, Service Delivery, Customer Success, project management, or similar roles\n\n\u2022 Documented experience driving or coordinating complex customer implementations\/projects with multiple involved parties and stakeholders\n\n\u2022 Experience from banking, fintech, financial services, or other technology-driven operations\n\n\u2022 Understanding of system integrations, APIs, or technical solutions\n\n\u2022 Experience collaborating between business, IT, and customer\n\n\u2022 Experience working with KPIs, SLAs, and service monitoring\n\n\u2022 Ability to drive multiple initiatives in parallel and coordinate different stakeholders\n\n\u2022 Strong knowledge of Swedish and English, both spoken and written\n\nAs a person, you're independent, structured, and solution-oriented. You thrive on taking responsibility, creating order in complex situations, and building strong relationships with both customers and colleagues. You're communicative, analytical, and have a genuine interest in understanding customer needs and creating long-term value. At the same time, you're motivated by change and see opportunities to improve processes, work methods, and customer experiences. You're comfortable in a dynamic environment where conditions can change quickly. You thrive in a changing environment where new opportunities, initiatives, and challenges are a natural part of everyday life.\n\nABOUT THE ORGANIZATION\n\nKredinor began its establishment in Sweden in 2019 and has undergone an exciting growth journey in recent years. Kredinor Sweden is part of the Kredinor Group, which is Norway's oldest debt collection company and has existed since 1876. The group has over 600 employees and operates in Norway, Sweden, Finland, and Denmark. With a wide range of financial services, Kredinor handles 2.1 million cases annually for 4,300 clients.\n\nKredinor Sweden is a growth company in debt collection with strong ambitions to grow in selected segments through Nordic collaboration, innovation, and digitalization. Currently, we have approximately 40 employees and are located in bright and fresh premises in Hammarby Sj\u00f6stad, just a 10-minute walk from Gullmarsplan.\n\nWe welcome a diverse range of applicants and are pleased to receive applications from people with different backgrounds and experiences.\n\nYOUR APPLICATION\n\nIn this recruitment, Kredinor collaborates with Wise.\n\nWe do not accept applications via email. Instead, you apply easily with your CV or LinkedIn profile on wise.se. We use competency-based recruitment as our method. We do this in our pursuit of more potential-based matching. We therefore welcome applicants with different backgrounds, ages, and experiences, because we know that broader diversity enriches each of us and makes us better and smarter as an organization.\n\nDo you have questions about the process or the role? Contact the responsible recruitment consultant Anja Widell, anja.widell@wise.se. We conduct interviews on an ongoing basis, so the position may be filled before the final application deadline.\n\nSelection will begin 2026-08-10. The recruiting manager is located in Finland, so please submit your application in English. A background check will be conducted on the final candidate.\n\nWe look forward to receiving your application!","language":"sv","is_translated":true,"title_original":"Service Manager till Kredinor","description_original":"Vill du kombinera kundrelationer, aff\u00e4rsf\u00f6rst\u00e5else och teknik i en roll med stort eget ansvar? Som Service Manager hos Kredinor f\u00e5r du m\u00f6jlighet att vara en nyckelperson f\u00f6r n\u00e5gra av bolagets viktigaste kunder och samtidigt bidra till utvecklingen av en v\u00e4xande nordisk organisation. H\u00e4r f\u00e5r du stort f\u00f6rtroende, n\u00e4ra samarbete med b\u00e5de kunder och interna specialistteam samt m\u00f6jligheten att p\u00e5verka hur framtidens serviceleveranser skapas.\nOM ROLLEN\nSom Service Manager blir du den prim\u00e4ra operativa kontaktpersonen f\u00f6r dina kunder och ansvarar f\u00f6r att skapa l\u00e5ngsiktiga relationer byggda p\u00e5 f\u00f6rtroende, kvalitet och aff\u00e4rsv\u00e4rde.\nDu leder kundm\u00f6ten, f\u00f6ljer upp serviceleveranser, KPI:er och SLA:er samt s\u00e4kerst\u00e4ller att kundernas behov oms\u00e4tts till konkreta f\u00f6rb\u00e4ttringar och initiativ.\nRollen inneb\u00e4r ett n\u00e4ra samarbete med Operations, IT, Product Management, Sales och Finance d\u00e4r du koordinerar onboarding, implementationer, f\u00f6r\u00e4ndringsinitiativ och l\u00f6pande kunddialog. Du fungerar som l\u00e4nken mellan aff\u00e4r, teknik och kund och ser till att leveranser och implementationer genomf\u00f6rs smidigt, strukturerat och med h\u00f6g kvalitet \u2013 \u00e4ven i mer komplexa projektmilj\u00f6er med flera parter och intressenter.\nDet h\u00e4r \u00e4r en bred roll med stort eget ansvar d\u00e4r du f\u00e5r m\u00f6jlighet att p\u00e5verka arbetss\u00e4tt, utveckla kundrelationer och bidra till den fortsatta utvecklingen av Kredinors Service Management-funktion.\nDIN PROFIL\nVi s\u00f6ker dig som har:\n\nErfarenhet av Service Management, Service Delivery, Customer Success, projektledning eller liknande roller\n\n\nDokumenterad erfarenhet av att driva eller koordinera komplexa kundimplementationer\/projekt med flera involverade parter och intressenter\n\n\nErfarenhet fr\u00e5n bank, fintech, finansiella tj\u00e4nster eller annan teknikdriven verksamhet\n\n\nF\u00f6rst\u00e5else f\u00f6r systemintegrationer, API:er eller tekniska l\u00f6sningar\n\n\nErfarenhet av att samarbeta mellan aff\u00e4r, IT och kund\n\n\nVana att arbeta med KPI:er, SLA:er och serviceuppf\u00f6ljning\n\n\nF\u00f6rm\u00e5ga att driva flera initiativ parallellt och koordinera olika intressenter\n\n\nGoda kunskaper i svenska och engelska, b\u00e5de i tal och skrift\n\n\nSom person \u00e4r du sj\u00e4lvg\u00e5ende, strukturerad och l\u00f6sningsorienterad. Du trivs med att ta ansvar, skapa ordning i komplexa sammanhang och bygga starka relationer med b\u00e5de kunder och kollegor. Du \u00e4r kommunikativ, analytisk och har ett genuint intresse f\u00f6r att f\u00f6rst\u00e5 kundernas behov och skapa l\u00e5ngsiktigt v\u00e4rde. Samtidigt motiveras du av f\u00f6r\u00e4ndring och ser m\u00f6jligheter att f\u00f6rb\u00e4ttra processer, arbetss\u00e4tt och kundupplevelser. Du k\u00e4nner dig bekv\u00e4m i en dynamisk milj\u00f6 d\u00e4r f\u00f6ruts\u00e4ttningarna kan \u00e4ndras snabbt. Du trivs i en f\u00f6r\u00e4nderlig milj\u00f6 d\u00e4r nya m\u00f6jligheter, initiativ och utmaningar \u00e4r en naturlig del av vardagen.\nOM ORGANISATIONEN\nKredinor startade sin etablering i Sverige under 2019 och har genomg\u00e5tt en sp\u00e4nnande tillv\u00e4xtresa under de senaste \u00e5ren. Kredinor Sverige \u00e4r en del av Kredinor-koncernen som \u00e4r Norges \u00e4ldsta inkassobolag och har funnits sedan 1876. Koncernen har drygt 600 anst\u00e4llda och finns i Norge, Sverige, Finland och Danmark. Med ett stort utbud av finansiella tj\u00e4nster hanterar Kredinor 2,1 miljoner \u00e4renden \u00e5rligen \u00e5t 4300 klienter.\nKredinor Sverige \u00e4r ett tillv\u00e4xtbolag inom inkasso med starka ambitioner att v\u00e4xa inom utvalda segment med nordiskt samarbete, innovation och digitalisering. I dagsl\u00e4get \u00e4r vi ca 40 anst\u00e4llda och sitter i ljusa och fr\u00e4scha lokaler i Hammarby Sj\u00f6stad, bara 10 minuters promenad fr\u00e5n Gullmarsplan.\nVi v\u00e4lkomnar en m\u00e5ngfald av s\u00f6kande och ser g\u00e4rna s\u00f6kande med olika bakgrund och erfarenheter.\nDIN ANS\u00d6KAN\nI denna rekrytering samarbetar Kredinor med Wise.\nVi tar inte emot ans\u00f6kningar via mail, utan du s\u00f6ker enkelt med ditt CV eller din LinkedIn-profil p\u00e5 wise.se. Vi anv\u00e4nder kompetensbaserad rekrytering som metod. Det g\u00f6r vi i v\u00e5r str\u00e4van efter en mer potentialbaserad matchning. Vi ser d\u00e4rf\u00f6r g\u00e4rna s\u00f6kanden med olika bakgrunder, \u00e5ldrar och erfarenheter, eftersom vi vet att en bredare m\u00e5ngfald berikar var och en av oss och g\u00f6r oss b\u00e4ttre och smartare som organisation.\nHar du fr\u00e5gor om processen eller rollen? Kontakta d\u00e5 ansvarig rekryteringskonsult Anja Widell, anja.widell@wise.se. Vi intervjuar l\u00f6pande s\u00e5 rollen kan tills\u00e4ttas f\u00f6re sista ans\u00f6kningsdatum.\nUrvalet kommer p\u00e5b\u00f6rjas 2026-08-10. Rekryterande chef \u00e4r placerad i Finland, s\u00e5 skicka g\u00e4rna din ans\u00f6kan p\u00e5 engelska. Bakgrundskontroll kommer att genomf\u00f6ras p\u00e5 slutkandidat.\nVarmt v\u00e4lkommen med din ans\u00f6kan!","available_locales":["en"],"price":null,"currency":"SEK","status":"active","noindex":true,"location":{"address":"Linn\u00e9gatan 87","full_address":null,"city":"Stockholm","country":"SE","latitude":59.33499963387,"longitude":18.097927832073},"metadata":{"region":"Stockholms l\u00e4n","duration":"Tills vidare","employer":"Wise Group AB","postcode":"11523","positions":1,"profession":"Customer success manager\/CSM","salary_type":"Fast m\u00e5nads- vecko- eller timl\u00f6n","employer_url":"https:\/\/jobs.wise.se","scope_of_work":"100\u2013100 %","working_hours":"Heltid","employment_type":"full_time","occupation_field":"F\u00f6rs\u00e4ljning, ink\u00f6p, marknadsf\u00f6ring","employer_workplace":"Wise","experience_required":true,"employment_type_label":"Vanlig anst\u00e4llning"},"user_id":null,"is_sponsored":false,"views_count":2,"ai_views_count":13,"bot_views_count":0,"ai_vendor_counts":{"meta":3,"other":2,"openai":4,"anthropic":3,"microsoft":1},"visibility":"public","submission_source":null,"submission_ai_name":null,"has_owner_email":true,"can_contact_owner":true,"phone":null,"owner_email":"anja.widell@wise.se","images":[],"published_at":"2026-07-27T21:16:46+00:00","expires_at":"2027-01-23T23:59:59+00:00","created_at":"2026-07-28T03:17:37+00:00","updated_at":"2026-09-22T03:18:12+00:00"}}