{"data":{"id":212465,"slug":"service-operations-implementation-lead","type":"job","title":"Service Operations Implementation Lead","description":"Drive the implementation of scalable service offerings \u2013 from customer journey and business requirements to processes, pilot, and market rollout.\n\nDo you want to translate strategy into concrete, scalable service offerings? In this leadership role, you'll drive the work from concept and customer journey to processes, business requirements, piloting, and rollout. You'll be a key force in developing services within the aftermarket and service business.\n\nAbout the Role\nDrive the operationalization of service agreements and connected services.\nTranslate strategic direction into working methods, processes, and executable plans.\nWork cross-functionally between business, operations, data, and IT.\nEnsure solutions are ready for pilot and further rollout.\n\nWhat You'll Do\nShape target vision and operating model for service offerings.\nMap customer, partner, and internal processes from end to end.\nDefine and document business requirements, system dependencies, and data needs.\nIdentify gaps and prioritize process, data, and system improvements.\nFacilitate workshops, follow up on activities, and prepare decision-making materials.\n\nWhat We're Looking For\nSolid experience in business development within service or aftermarket business.\nExperience developing processes and translating strategy into implementation.\nFamiliarity with gathering business requirements and collaborating closely with IT and digital teams.\nExperience in complex, cross-functional environments and stakeholder management.\nMeriting experience with service agreements, recurring revenue models, or partner networks.\n\nTechniques & Tools\nProcess mapping and process development.\nBusiness requirements and requirements management.\nGap and impact analysis for data and systems.\nMVP definition, piloting, and rollout planning.\n\nPractical Information\nLocation: G\u00f6teborg.\nWork arrangement: Not specified.\nLanguage: English in speech and writing.","language":"sv","is_translated":true,"title_original":"Service Operations Implementation Lead","description_original":"Driv implementeringen av skalbara serviceerbjudanden \u2013 fr\u00e5n kundresa och aff\u00e4rskrav till processer, pilot och marknadsutrullning.\nVill du oms\u00e4tta strategi till konkreta, skalbara serviceerbjudanden? I den h\u00e4r ledande rollen driver du arbetet fr\u00e5n koncept och kundresa till processer, aff\u00e4rskrav, pilotering och utrullning. Du blir en central kraft i utvecklingen av tj\u00e4nster inom eftermarknad och serviceaff\u00e4r.\nOm rollen\nDriv operationaliseringen av serviceavtal och uppkopplade tj\u00e4nster.\n\u00d6vers\u00e4tt strategisk riktning till arbetss\u00e4tt, processer och genomf\u00f6rbara planer.\nArbeta tv\u00e4rfunktionellt mellan aff\u00e4r, verksamhet, data och IT.\nS\u00e4kerst\u00e4ll att l\u00f6sningar \u00e4r redo f\u00f6r pilot och vidare utrullning.\n\nDet h\u00e4r kommer du g\u00f6ra\nUtforma m\u00e5lbild och operativ modell f\u00f6r serviceerbjudanden.\nKartl\u00e4gga kund-, partner- och interna processer fr\u00e5n b\u00f6rjan till slut.\nDefiniera och dokumentera aff\u00e4rskrav, systemberoenden och databehov.\n gap samt prioritera process-, data- och systemf\u00f6rb\u00e4ttringar.\nFacilitera workshops, f\u00f6lja upp aktiviteter och ta fram beslutsunderlag.\n\nVi s\u00f6ker dig som har\nGedigen erfarenhet av verksamhetsutveckling inom service- eller eftermarknadsaff\u00e4r.\nErfarenhet av att utveckla processer och oms\u00e4tta strategi till implementering.\nVana att samla in aff\u00e4rskrav och samarbeta n\u00e4ra IT- och digitala team.\nErfarenhet av komplexa, tv\u00e4rfunktionella milj\u00f6er och intressenthantering.\nMeriterande erfarenhet av serviceavtal, \u00e5terkommande int\u00e4ktsmodeller eller partnern\u00e4tverk.\n\nTeknik & Verktyg\nProcesskartl\u00e4ggning och processutveckling.\nAff\u00e4rskrav och kravhantering.\nGap- och konsekvensanalys f\u00f6r data och system.\nMVP-definition, pilotering och utrullningsplanering.\n\nPraktisk information\nOrt: G\u00f6teborg.\nArbetss\u00e4tt: Ej specificerat.\nSpr\u00e5k: Engelska i tal och skrift.","price":null,"currency":"SEK","status":"active","noindex":true,"location":{"address":null,"full_address":null,"city":"G\u00f6teborg","country":"SE","latitude":57.708346415478,"longitude":11.937006084432},"metadata":{"region":"V\u00e4stra G\u00f6talands l\u00e4n","duration":"Tills vidare","employer":"Agile Resources AB","postcode":"41753","positions":1,"profession":"Mjukvaruutvecklare","salary_type":"Fast m\u00e5nads- vecko- eller timl\u00f6n","scope_of_work":"100\u2013100 %","working_hours":"Heltid","contact_person":"Neethi Gopinadh","employment_type":"full_time","occupation_field":"Data\/IT","employer_workplace":"Agile Resources AB","translation_status":"done","experience_required":true,"employment_type_label":"Vanlig anst\u00e4llning"},"user_id":null,"is_sponsored":false,"views_count":0,"ai_views_count":3,"bot_views_count":0,"ai_vendor_counts":{"openai":1,"anthropic":2},"visibility":"public","submission_source":null,"submission_ai_name":null,"has_owner_email":true,"can_contact_owner":true,"phone":"0760203611","owner_email":"neethi.gopinadh@agile.nu","images":[],"published_at":"2026-09-15T09:44:15+00:00","expires_at":"2026-10-15T23:59:59+00:00","created_at":"2026-09-16T03:17:18+00:00","updated_at":"2026-09-16T03:46:08+00:00"}}