{"data":{"id":171485,"slug":"service-skaderadgivare-till-motorcentralen-bil-kaross-i-umea","type":"job","title":"Service\/Claims Advisor at Motorcentralen Bil & Kaross in Ume\u00e5","description":"Do you want a central role where customer contact, planning, and problem-solving are in focus?\nMotorcentralen Bil & Kaross on Spinnv\u00e4gen in Ume\u00e5 is now seeking an engaged and driven Service\/Claims Advisor to our damage and general workshop. We work with some of the market's strongest brands and continue to grow. That's why we want to strengthen our team now.\nAbout the position\nAs a Service\/Claims Advisor, you are an important link between the customer and the workshop. You are responsible for creating a safe and professional customer experience while planning and coordinating daily work in the workshop.\nYou will be part of a competent team consisting of 11 technicians, 4-5 service\/claims advisors with different areas of specialization, and personnel in goods receiving. Together, we work to deliver high quality and the best possible service to our customers.\nYour responsibilities\nDaily contact with customers and insurance companies\nReceive and follow up on service and damage claims\nPrepare cost estimates for service, repairs, and damage work\nOrder spare parts from both original suppliers and external suppliers\nCalculate damages in CABAS\nPlan technicians' working days and ensure material availability\nAdminister and follow up on cases in our business systems\nThe computer is your primary work tool, and a large part of the work involves planning, coordinating, and creating structure in the operation.\nWho are you?\nWe are looking for someone who is service-oriented, solution-focused, and enjoys working together with others. You have a natural drive and like creating good relationships with both customers and colleagues.\nWe believe you:\nHave a strong customer focus and professional demeanor\nAre structured and have good administrative ability\nThrive in a role where you get to take responsibility and make your own decisions\nAre solution-oriented and see opportunities instead of obstacles\nWant to develop and contribute to continuous improvements in the business\nHave an easy time collaborating and creating good team spirit\nIt is meritorious if you have experience from the automotive or insurance claims industry and knowledge of systems such as:\nWinassist, ETKA, ELSA, CABAS, or SAGA.\nIf you don't have experience with these systems but have the right attitude and willingness to learn, we view that very positively.\nA valid driver's license is a requirement.\nIn the recruitment process, we will place great emphasis on your personal qualities.\nWe offer\nWith us, you get the security of being part of a stable and family-owned company with a collective agreement and good opportunities for development.\nWe offer, among other things:\nPermanent employment with 6 months' probation\nCollective agreement\nWellness allowance\nEmployee discounts\nCompetence development and good career opportunities\nModern facilities and work tools\n\nA workplace where we live according to our core values TUTA:\nWell-being \u2013 Development \u2013 Credibility \u2013 Responsibility.\nAbout Motorcentralen\nMotorcentralen is a stable family-owned company with approximately 145 employees within our companies Motorcentralen Personbilar and Motorcentralen Lastbilar. Together, we have a turnover of approximately 750 million kronor.\nWe represent Volkswagen, Audi, \u0160koda, SEAT\/CUPRA, our NXT brands, and Scania. We also operate Europcar and offer a wide range of workshop services.\nWith us, you become part of a company with a long tradition, strong confidence in the future, and a clear focus on quality and customer service.\nApplication\nDoes this sound like your next challenge?\nSubmit your CV and cover letter today. Selection and interviews are ongoing, so don't delay with your application.\nApplication deadline: 2026-09-24\nSend your application to:\nansok@motorcentralenumea.se\nQuestions about the position\nLars Hammarstedt\nE-mail: lars.hammarstedt@bilochkaross.se\nPhone: 090-17 19 01\nEmployment type\nFull-time, permanent employment with 6 months' probation.\nStart date: By agreement\nLocation: Ume\u00e5\nUnion contact\nUnionen \u2013 Kristofer Johansson\nPhone: 090-15 39 79\nE-mail: kristofer.johansson@motorcentralenumea.se","language":"sv","is_translated":true,"title_original":"Service-\/Skader\u00e5dgivare till Motorcentralen Bil & Kaross i Ume\u00e5","description_original":"Vill du ha en central roll d\u00e4r kundkontakt, planering och probleml\u00f6sning st\u00e5r i fokus? \nMotorcentralen Bil & Kaross p\u00e5 Spinnv\u00e4gen i Ume\u00e5 s\u00f6ker nu en engagerad och driven Service-\/Skader\u00e5dgivare till v\u00e5r skade- och allm\u00e4nverkstad. Vi arbetar med n\u00e5gra av marknadens starkaste varum\u00e4rken och forts\u00e4tter att v\u00e4xa. D\u00e4rf\u00f6r vill vi nu f\u00f6rst\u00e4rka v\u00e5rt team.\nOm tj\u00e4nsten\nSom Service-\/Skader\u00e5dgivare \u00e4r du en viktig l\u00e4nk mellan kunden och verkstaden. Du ansvarar f\u00f6r att skapa en trygg och professionell kundupplevelse samtidigt som du planerar och koordinerar det dagliga arbetet i verkstaden.\nDu blir en del av ett kompetent team som best\u00e5r av 11 tekniker, 4-5 service-\/skader\u00e5dgivare med olika specialistomr\u00e5den samt personal inom godsmottagning. Tillsammans arbetar vi f\u00f6r att leverera h\u00f6g kvalitet och b\u00e4sta m\u00f6jliga service till v\u00e5ra kunder.\nDina arbetsuppgifter\nDaglig kontakt med kunder och f\u00f6rs\u00e4kringsbolag,.\nTa emot och f\u00f6lja upp service- och skade\u00e4renden\nUppr\u00e4tta kostnadsf\u00f6rslag f\u00f6r service, reparationer och skadearbeten\nBest\u00e4lla reservdelar fr\u00e5n s\u00e5v\u00e4l originalleverant\u00f6rer som externa leverant\u00f6rer\nKalkylera skador i CABAS\nPlanera teknikernas arbetsdagar och s\u00e4kerst\u00e4lla materialtillg\u00e5ng\nAdministrera och f\u00f6lja upp \u00e4renden i v\u00e5ra aff\u00e4rssystem\nDatorn \u00e4r ditt fr\u00e4msta arbetsverktyg, och en stor del av arbetet handlar om att planera, koordinera och skapa struktur i verksamheten.\nVem \u00e4r du?\nVi s\u00f6ker dig som \u00e4r serviceinriktad, l\u00f6sningsorienterad och trivs med att arbeta tillsammans med andra. Du har ett naturligt driv och tycker om att skapa goda relationer med b\u00e5de kunder och kollegor.\nVi tror att du:\nHar ett starkt kundfokus och ett professionellt bem\u00f6tande\n\u00c4r strukturerad och har god administrativ f\u00f6rm\u00e5ga\nTrivs i en roll d\u00e4r du f\u00e5r ta ansvar och fatta egna beslut\n\u00c4r l\u00f6sningsorienterad och ser m\u00f6jligheter ist\u00e4llet f\u00f6r hinder\nVill utvecklas och bidra till st\u00e4ndiga f\u00f6rb\u00e4ttringar i verksamheten\nHar l\u00e4tt f\u00f6r att samarbeta och skapa god laganda\nDet \u00e4r meriterande om du har erfarenhet fr\u00e5n fordons- eller skadebranschen samt kunskaper i system som:\nWinassist, ETKA, ELSA, CABAS eller SAGA.\nHar du inte erfarenhet av systemen men r\u00e4tt inst\u00e4llning och vilja att l\u00e4ra, ser vi det som mycket positivt.\nB-k\u00f6rkort \u00e4r ett krav.\nVid rekryteringen kommer vi att l\u00e4gga stor vikt vid dina personliga egenskaper.\nVi erbjuder\nHos oss f\u00e5r du tryggheten av att vara en del av ett stabilt och familje\u00e4gt f\u00f6retag med kollektivavtal och goda m\u00f6jligheter till utveckling.\nVi erbjuder bland annat:\nTillsvidareanst\u00e4llning med 6 m\u00e5naders provanst\u00e4llning\nKollektivavtal\nFriskv\u00e5rdsbidrag\nPersonalrabatter\nKompetensutveckling och goda karri\u00e4rm\u00f6jligheter\nModerna lokaler och arbetsverktyg\n\nEn arbetsplats d\u00e4r vi lever efter v\u00e5r v\u00e4rdegrund TUTA:\nTrivsel \u2013 Utveckling \u2013 Trov\u00e4rdighet - Ansvar.\nOm Motorcentralen\nMotorcentralen \u00e4r ett stabilt familje\u00e4gt f\u00f6retag med cirka 145 medarbetare inom v\u00e5ra bolag Motorcentralen Personbilar och Motorcentralen Lastbilar. Tillsammans oms\u00e4tter vi omkring 750 miljoner kronor.\nVi representerar Volkswagen, Audi, \u0160koda, SEAT\/CUPRA, v\u00e5ra NXT-varum\u00e4rken och Scania. Vi driver \u00e4ven Europcar och erbjuder ett brett utbud av verkstadstj\u00e4nster.\nHos oss blir du en del av ett f\u00f6retag med l\u00e5ng tradition, stark framtidstro och tydligt fokus p\u00e5 kvalitet och kundservice.\nAns\u00f6kan\nL\u00e5ter det h\u00e4r som din n\u00e4sta utmaning?\nSkicka in ditt CV och personliga brev redan idag. Urval och intervjuer sker l\u00f6pande, s\u00e5 v\u00e4nta inte med din ans\u00f6kan.\nSista ans\u00f6kningsdag: 2026-09-24\nSkicka din ans\u00f6kan till:\n ansok@motorcentralenumea.se\nFr\u00e5gor om tj\u00e4nsten\nLars Hammarstedt\n E-post: lars.hammarstedt@bilochkaross.se\n Telefon: 090-17 19 01\nAnst\u00e4llningsform\nHeltid, tillsvidareanst\u00e4llning med 6 m\u00e5naders provanst\u00e4llning.\nTilltr\u00e4de: Enligt \u00f6verenskommelse\nPlacering: Ume\u00e5\nFacklig kontakt\nUnionen \u2013 Kristofer Johansson\n Telefon: 090-15 39 79\n E-post: kristofer.johansson@motorcentralenumea.se","price":null,"currency":"SEK","status":"active","noindex":true,"location":{"address":"Spinnv\u00e4gen 1","full_address":null,"city":"Ume\u00e5","country":"SE","latitude":63.840908887741,"longitude":20.201296034949},"metadata":{"region":"V\u00e4sterbottens l\u00e4n","duration":"Tills vidare","employer":"Motorcentralen i Ume\u00e5 Aktiebolag","postcode":"90361","positions":1,"profession":"Kundmottagare\/Arbetsledare bilverkstad","salary_type":"Fast m\u00e5nads- vecko- eller timl\u00f6n","employer_url":"http:\/\/www.motorcentralen.se","scope_of_work":"100\u2013100 %","working_hours":"Heltid","contact_person":"Lars Hammarstedt","driving_license":true,"employment_type":"full_time","occupation_field":"F\u00f6rs\u00e4ljning, ink\u00f6p, marknadsf\u00f6ring","employer_workplace":"Motorcentralen i Ume\u00e5 AB","experience_required":true,"employment_type_label":"Tillsvidareanst\u00e4llning (inkl. eventuell provanst\u00e4llning)"},"user_id":null,"is_sponsored":false,"views_count":4,"ai_views_count":10,"bot_views_count":2,"ai_vendor_counts":{"meta":5,"other":3,"openai":1,"anthropic":1},"visibility":"public","submission_source":null,"submission_ai_name":null,"has_owner_email":true,"can_contact_owner":true,"phone":"090-171901","owner_email":"ansok@motorcentralenumea.se","images":[],"published_at":"2026-08-25T08:13:20+00:00","expires_at":"2026-09-24T23:59:59+00:00","created_at":"2026-08-26T02:59:11+00:00","updated_at":"2026-09-16T03:15:28+00:00"}}